• Korean Management Science Review
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• v.23 no.3
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• pp.209-224
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• 2006

The mobile communication technology would be one of the most appropriate means for achieving process innovation in the actual business area. This article performs a simulation study to examine the effect of introducing a mobile technology to the after-sales service and its logistics process. The performances of the two different systems, before and after introducing a mobile technology, are examined based on operational cost, operational efficiency, and customer service level using a discrete event simulation. The real-world data, extracted from a leading Korean electronics firm, was collected for this study. The results show that the TO-BE(after) model outperforms the AS-IS(before) model over all the performance indices. And the effects of introducing the mobile technology are more significant on the more tightly controlled inventory policy.

• Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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• 2018.05a
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• pp.643-645
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• 2018

The risk mitigation service based on network provides monitoring of the risk event data to be inputted and analyses its big data to be stored in real time. Furthermore, it performs the analysis of the plant disease risk such as a red tide, and livestock disease risk such a food-and-mouth disease, avian influenza, and rinderpest, and provides the mitigation service. The application model for risk mitigation is the real time acquisition monitoring of risk events, and mitigation service for the risks.

• Journal of the Korean Data and Information Science Society
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• v.19 no.4
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• pp.1165-1172
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• 2008

A considerable amount of research has focused on the dimensionality of service quality construct. To achieve and maintain their comprehensiveness and profitability, restaurant managers should manage and aim to continuously improve the level of service quality offered to their customers. This paper is focused on service quality in the Korean native cattle and imported beef restaurant industry in the Korea. So, this paper has adapted DINESERV scale so that restaurant managers can use it to determine how customers perceive the service quality in Korean native cattle beef restaurant and imported beef restaurant. The purpose of this research is to test the difference in importance and actual performance of 5 dimensions between the restaurants that sell the beef of Korean native cattle and imported cattle. The t-value is used to test difference of the importance and actual performance for DINESERV's 5 dimensions of the 2 restaurant types. But, there is no difference between Korean native cattle and imported beef restaurant.

• 한국IT서비스학회:학술대회논문집
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• 2008.05a
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• pp.12-17
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• 2008

시맨틱 웹 기반의 차세대 정보 서비스인 OntoFrame2007은 시맨틱 웹과 웹 2.0 기술을 상호 보완하여 개발한 플랫폼으로 URI기반의 개체 중심적 통합 검색을 통해 Topic, Person, Event 기반의 개체 페이지를 구성한다. 각 페이지에는 Add-on 서비스를 통해 연구자 그룹, 연구자 네트워크, 통계 정보를 제공하며, 매쉬업 기술을 이용하여 매핑 서비스, 도서 서비스를 제공한다. OntoFrame2007은 서비스 설계 과정에서 Google, Google Scholar, CiteSeer, yesKisti 사이트와 비교하여 사용자의 요구사항 및 각 서비스의 장점을 최대한 반영시켰으며, 개발 단계마다 반복적 사용성 평가를 통해 사용자 중심의 서비스를 제공하도록 개선시켰다. 본 시스템에서는 URI를 통해 개체의 모호성을 제거하여 키워드 기반의 통합 검색의 한계를 극복하였으며, 사용자 질의어를 식별하여 단위 서비스로 구성된 최적 개체 페이지를 통해 정교한 검색 서비스를 제공해준다. 개체 페이지들은 키워드 검색 결과, 연구 동향 정보 및 연구자 그룹, 전문가 네트워크 및 지역별 연구 동향 등을 제공해준다.

• Journal of the Ergonomics Society of Korea
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• v.31 no.1
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• pp.101-107
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• 2012

Objective: The aim of this study is to investigate service design cases by online service companies and suggests framework to understand service design of them. Background: Recently, exploratory service design cases by online service companies such as Google, Apple, and NHN has been developed. Service design and online service experience design has been booming among user experience professionals but these two areas are not clearly defined. It is interesting to study the definition and key factors of service design and online service experience design. Moreover, investigating service design cases by online service companies is needed. Method: Due to diversification of service design cases by online service companies, this study has reviewed online resources and literatures about top 5 online service companies in USA and Korea. Furthermore, this study used expert interview who worked for service design at NHN. To understand the attributes of service design cases, this study developed 3 types of service design classifications scheme such as service design as extension of online service, space design and event service design. Finally, this study suggested a new framework for service design cases. Results: This study investigated service design cases by online service companies and suggests key issues and frameworks to uncover service design for online service. Conclusion: Service design cases for online service was analyzed by $2^*2$ matrix(extension, $enrichment^*product$, service) to explain characteristics and attributes. NHN's Knowledge-iN bookshelf at NHN library1 is a unique form of service design as a tool of enrichment of online experience. Application: The results of this study might help to understand service design cases and plan new service design for online service companies with structured framework.

• The Transactions of the Korea Information Processing Society
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• v.4 no.3
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• pp.754-766
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• 1997

In this paper,we implement the Audit Trail Service Sydtem for the EDI Security.It has solved a law dispute between enterprises by informations that have generated by the EDI serice systrm.The audit trail service sys-tem implemented for EDI security satisfied the requirements of audit and the protocol of the security serive of X.435 and X.400.The EDI Security Audit System consists of the event discrimiator,the audit recirder,the audit archiver,and the provider of audit services .The event discriminator classified the reansmitted data from the EDI network ot audit sercices.The audit recorder constructs an index that has combined time information wiht audit unformations which are classified by the event discriminator.ZThe audit archiver performas the vacumming of added audit imformations by passing time by passing time.The audit provider is a module that carries out the audit trail servies by using stored audit informations. The audit provider suports audit servies,which are non-requdiation,proof and probe,controller of security,and accesing infrimation.The audit trail service system for EDI security constructs audit information by using index that is combining time imfromation,so it supports especially fast accesing audit information.

• Proceedings of the Korea Contents Association Conference
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• 2005.05a
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• pp.422-428
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• 2005

In this paper, for maintaining the presentation quality of multimedia contents, we define the several events that can happen in showing when handle the multimedia contents. Also we classified these events in 4 types based on each characteristic. Furthermore we design the event model which can manage synchronization of presentation by control and managing the events. Also we propose an idea that maintain the quality of presentation service by interaction between each module and threads related in progress of show. Especially, in this research, we focus the active process for the user's participant and the unpredictable state variation of IMPSs(Interacitve Multimedia Presentation Systems).

• Journal of the Korean Institute of Intelligent Systems
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• v.19 no.2
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• pp.197-205
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• 2009

In future digital environment, energy management system will meet the real-time capability to process the emergency events, unexpected blackouts or over-load, and the high speed to provide the consumer service events such as remote meter reading. According to, energy management system needs the simple and independent information exchange model which can transmit various energy event information in real-time. In this paper, we developed an esXML that was divided into two modelings, device modeling and event modeling, based on XML using object-oriented modeling. As a result of experiments, the system was able to exchange information independently and efficiently.

• Transactions of the Korean Society of Pressure Vessels and Piping
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• v.14 no.2
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• pp.49-58
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• 2018

The regulatory periodic inspection program (PSI) conducted at every overhaul period is the most important process for confirming the safety of nuclear power plants. The PSI for operating nuclear power plants in Korea mainly consist of component level performance check that had been developed based on deterministic approach putting the same degree of importance to all the inspection items. This inspection methodology is likely to be effective for preoperational inspection. However, once the plant is put into service, the PSI must be focused on whether to minimize the risk of accident using defense-in-depth concept and risk insight. The incorporation of defense-in-depth concept and risk insight into the deterministic based safety inspection has not been well studied so far. In this study, two track approaches are proposed to make sure that core damage be avoided: one is to secure success path and the other to block the failure path in a specific event tree of PSA. The investigation shows how to select safety important components and how to set up inspection group to ensure that core damage would not occur for a given initiating event, which results in strengthening defense-in-depth level 3.

• Journal of the Korea Society of Computer and Information
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• v.14 no.8
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• pp.89-96
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• 2009

In the future energy environment, a power information system will meet the real-time capability to process the emergency events, unexpected blackouts or over-load, and the high performance to provide the consumer service events such as remote meter reading. In addition to, it must have facility which is able to process a large information occurred on system effectively. In this paper, we developed a distributed power information system based on event with metadata processing technique which was both load balancing and decreased hot spot using XML that was efficient for information exchange. In order to experiment, we made a reduced future power system with controling power device using wireless communications and we could do experiments through it.