• 제목/요약/키워드: evaluation of consumer tasks

검색결과 15건 처리시간 0.027초

한국과 일본의 소비자 업무 현황파악 및 비교: 업무평가를 중심으로 (The trends and comparisons of consumer agencies between Japan and Korea: Focused on work performance)

  • 허경옥
    • 대한가정학회지
    • /
    • 제42권2호
    • /
    • pp.161-175
    • /
    • 2004
  • This study investigated and compared the tasks peformed by Consumer Agencies in Korea and Japan. It also investigated the variables influencing evaluation scores on consumer tasks. The results of this study are summarized as follows. First, Japanese counselors were predominantly older, married females in contrast to the predominance of relatively young, single, male, Korean consumer counselors. In Korea, most consumer tasks were performed by Consumer Agencies in Seoul while internet counseling was popular. In addition, 13 counselors belong to Korean Consumer Agencies while 80 worked in the Korea Consumer Protection Board. In Japan, consumer tasks were peformed by Consumer Centers located broadly across the nation but no internet counseling was provided, while the average number of consumer counselors per Consumer Center was 8. The average number of consumer counseling sessions per day was greater in Korea than in Japan while the average monthly income was higher in Japan than in Korea. Second, evaluation of the tasks performed by Consumer Agencies revealed that the Korean Consumer Agencies scored higher performance than their Japanese counterparts. Third, the degree of job satisfaction significantly influenced evaluation scores in both consumer counseling tasks and provision of consumer information in Korea. In Korea, among the tasks concerning consumer education, job-training education was a significant variable while the number of Korean counselors in Consumer Agencies positively influenced scores on activities concerning consumer movement and alliance with other agencies. However, the degree of job satisfaction among counselors positively and significantly influenced evaluation scores in tasks concerning consumer counseling, provision of consumers'information, and consumer education. On the other hand, the number of counselors in Japanese Consumer Centers influenced the evaluation scores on tasks concerning consumer policy, consumer survey, and consumer campaign.

기업 소비자 부서의 업무현황, 평가, 효율성에 대한 연구 (Research on the Tasks Performed by Firm′s Consumer Department: Evaluation and Efficiency of those Tasks)

  • 허경옥
    • 대한가정학회지
    • /
    • 제42권6호
    • /
    • pp.137-149
    • /
    • 2004
  • This research analyzed the tasks performed by firm's consumer department, evaluation, and efficiency of those tasks. In addition, regression analysis was employed to find what factors influence the level of evaluation and efficiency of tasks performed by firm's consumer department. Research results summarized as follows. First, two thirds of the appropriate amount of resources and systems for the consumer department were equipped and the score of evaluating for consumer counseling tasks was high. Second, the amounts of resources and systems being equipped by the firm's consumer department were greater in insurance companies and firms with more employees, firms with 70% to 100% female employees in the consumer department, firms that listed their stocks, and firms with the consumer department located higher than the second floor. Third, the score of evaluating the tasks performed by the firm's consumer department was greater in firms that listed their stocks, owned great resources and systems, and had a higher degree of work satisfaction. Finally, the task of consumer counseling performed by the consumer department turned out to be effective in firms that listed their stocks, were recently established, and owned necessary resources and systems.

소비자상담사의 업무수행평가: 일본과의 비교를 중심으로 (The evaluation of consumer counseling tasks: comparison with Japan)

  • 허경옥
    • 가족자원경영과 정책
    • /
    • 제8권2호
    • /
    • pp.15-26
    • /
    • 2004
  • This research evaluated counseling tasks performed by consumer counselors between Korea and Japan. Results of this research could be summarized as follows. First, not only female but also male counselors occupied counseling tasks in Korea, in Japan, all counselors were female, most of whom were married and older than in Korea. The average number of counselors in Korea was large than those in Japan, but income of counselors was higher in Japan. Average numbers of counseling were large, the level of perception on the significance of counseling tasks was lower in Korea, but degree of job satisfaction was higher in Korea than their Japanese counterparts. Second, evaluation scores of Korean counselors were higher than those in their Japanese counterparts in the light of objectiveness and fairness of counseling. On the other hand, the degree of job satisfaction among counselors and their perceptions on the significance of counseling tasks affected the evaluation scores. In contrast, both degree of job satisfaction and hours of job-training education generated those impacts. finally, Korean counselors highly evaluated their agencies' counseling tasks than their Japanese counterparts. In sum, this study showed that the overall performance of consumer counseling tasks was more positive in Korea than in Japan.

  • PDF

소비자상담사의 업무수행, 만족도 및 업무지속의사에 대한 연구 (Study on Consumer Counselors' Work Performance, Satisfaction and Willingness to Sustain the Work)

  • 허경옥
    • 한국생활과학회지
    • /
    • 제12권5호
    • /
    • pp.669-685
    • /
    • 2003
  • This research examined the work performance by consumer counselors, evaluations of their counseling work, the level of their satisfaction, and willingness to sustain consumer counseling work among Consumer Agencies and also identified the variables influencing the evaluation scores on those. The results were summarized as follows. First, the evaluation scores on the work performance of consumer counseling were generally high and they turned out to be generally satisfied with their work. On the other hand, most counselors responded that they would continue their counseling work. Second, there were differences in evaluation scores about speed and specialized area of counseling among Consumer Agencies. Counselors who worked for the Korea Consumer Protection Board recorded high scores in those both criteria. There were differences in the willingness of counselors to continue their counseling work among Consumer Agencies, too. Third, the evaluation scores in six areas of counseling tasks were high when the degree of satisfaction of counselors were high or when agencies treated the counseling important. Fourth, when counselors earned more salaries and owned the experience of in-firm training and when the Consumer Agencies highly valued counseling as consumer tasks, the degree of satisfaction among counselors increased. Finally, when counselors were old, major in consumer science, and held regular work-schedule, they exhibited high degree of satisfaction in their counseling work and they showed greater willingness to sustain their counseling work.

  • PDF

Effect of Product Appearance and Performance on the Consumer's Affection in the Design of Mobile Phones

  • Kim, Sung-Yup;Park, Sung-Joon;Kim, Sung-Min;Jung, Eui-S.
    • 대한인간공학회지
    • /
    • 제29권4호
    • /
    • pp.527-532
    • /
    • 2010
  • Product developers nowadays must consider not only the technological satisfaction of consumers but their affective needs as well. These affective needs are greatly affected by the appearance and performance functions of the product, which are simply called in this study appearance-based affection and performance-based affection. This study examined these two affective factors that must be considered while designing mobile phones. Extracted relationship between the two factors was processed in five steps. The first step includes gathering potential affective expressions that are needed to evaluate the levels of consumer's affection for mobile phone design in the pool of adjectives. In the second step, a simple frequency analysis was done from a consumer survey to extract frequently used affective expression. The third step was to extract primary tasks for mobile phones and to perform an experiment or a survey for the evaluation of mobile phones using those tasks. Representative affective factors were then extracted in the fourth step based on factor analysis. Finally, using ANOVA, the extracted representative affective factors were prioritized to draw a relationship between appearance-based affection and performance-based affection. The result of this study suggests each of appearance-based affections and performance-based affections that should be considered in designing mobile phones.

HMI 기능성 시뮬레이션과 VR 기법과의 연동을 통한 개인용 전자제품의 가상시작 방안 (Virtual Prototyping of Consumer Electronic Products by Embedding HMI Functional Simulation into VR Techniques)

  • 박형준;배채열;이관행
    • 한국CDE학회논문집
    • /
    • 제12권2호
    • /
    • pp.87-94
    • /
    • 2007
  • The functional behavior of a consumer electronic product is nearly all expressed with human-machine interaction (HMI) tasks. Although physical prototyping and computer aided design (CAD) software can show the appearance of the product, they cannot properly reflect its functional behavior. In this paper, we propose an approach to virtual prototyping (VP) that incorporates HMI functional simulation into virtual reality techniques in order to enables users to capture not only the realistic look of a consumer electronic product but also its functional behavior. We adopt state transition methodology to capture the HMI functional behavior of the product into a state transition chart, which is later used to construct a finite state machine (FSM) for the functional simulation of the product. The FSM plays an important role to control the transition between states of the product. We have developed a VP system based on the proposed approach. The system receives input events such as mouse clicks on buttons and switches of the virtual prototype model, and it reacts to the events based on the FSM by activating associated activities. The system provides the realistic visualization of the product and the vivid simulation of its functional behavior using head-mounted displays (HMD) and stereo speakers. It can easily allow users to perform functional evaluation and usability testing. A case study about the virtual prototyping of an MP3 player is given to show the usefulness of the proposed approach.

가전에 있어서 친 환경 제품 개발의 평가기술 연구현황 (A Survey of Current Practices and Tools in Environmentally Conscious Electrical Appliances)

  • 김영규;정상진;황종수
    • 한국정밀공학회지
    • /
    • 제17권8호
    • /
    • pp.19-25
    • /
    • 2000
  • Development of Environmentally conscious products in the electrical appliance industry is necessary not only for environmental law and green consumer but also for competitiveness by cost reduction. In this paper the current trends of evaluation tools are described. And practices in the development of environmentally conscious products are explained and improvement cases are presented by ways of design guides. The paper concludes with suggested future tasks which will need to be addressed in order that product designers can utilize the said tools effectively.

  • PDF

다중 명령어 처리 DSP 설계 (A Design of Superscalar Digital Signal Processor)

  • 박성욱
    • 한국지능시스템학회논문지
    • /
    • 제18권3호
    • /
    • pp.323-328
    • /
    • 2008
  • 본 논문에서는 연산 중심의 DSP 작업에 대한 성능을 유지하면서 제어 작업을 효과적으로 수행할 수 있는 프로세서 구조를 제안하고 구현하였다. 전통적으로 DSP작업은 직렬 연결된 연산기로 구현되지만, 제안한 프로세서에서는 곱셈기, 2개의 ALU, 읽기/쓰기 유닛 등 4개의 실행 유닛이 병렬로 배치되어 있고 수퍼스칼라 방식으로 제어되므로 동시에 처리된다. 제안된 프로세서를 사용하여 AC-3 오디오 복호화기를 구현하여 성능이 37.8% 향상됨을 확인하였다. 이와 같은 연구는 기존의 고성능 DSP를 사용할 수 없는 저가격의 가전기기용 부품제작에 활용이 가능하다.

댓글의 방향성과 웹사이트의 신뢰성이 서비스 브랜드 태도와 구매의도에 미치는 영향 : 한국과 중국비교 (A Study Regarding the Effects of Direction of Comments about Online Reviews and Credibility of Web Sites on Brand Attitudes Toward Services : Comparison between Korean and Chinese Cases)

  • 조춘한;안승호;손영돈
    • 한국IT서비스학회지
    • /
    • 제11권2호
    • /
    • pp.69-91
    • /
    • 2012
  • The purpose of the study is to investigate the effects of direction of comments about online reviews and the credibility of web sites on brand attitudes toward restaurants. Also, the study compared two study results using Korean and Chinese on-line users to assess the feasibility of the application of on-line marketing developed in Korea to Chinese internet user contexts. The results show that the credibility of web sites and the direction of comments influence the brand attitude as hypothesized. Overall, the results from two country consumer groups are similar. However, there are unique results including the significant interaction effects between the direction of comments and the credibility of web sites only for Chinese on-line users on the brand evaluation tasks and for Korean on-line users on the purchase intention. The cultural value might cause these different results across the nations.

어업인 신용평가모형 개발현황 및 과제 (The Present state and tasks of Fishermen Credit Scoring Model)

  • 홍재범;김정욱
    • 수산경영론집
    • /
    • 제39권1호
    • /
    • pp.43-61
    • /
    • 2008
  • Excessive public loan with low interest and other tax benefits have been provided for fishermen, but much of them turned out to be little performed. There were the moral hazards of Suhyup in the process of executing the public loans. As the government gave the reimbursement on the financial loss of Suhyup resulting from the public loans, Suhyup had no responsibility of the bad debt loss. Therefore, Suhyup gave little efforts to reduce the non-performing. The government perceived this problem and tried to reduce the under-performing loans. Thus, the government decided to take limited responsibilities. Suhyup made the progress to reduce the under-performing public loans. Suhyup dealt with these situation and made the credit evaluation model of the fisherman's public loan. This paper is for the credit evaluation model in the fisherman's public loan, which explains the model development methodology and the model characteristics in detail. This evaluation model is composed of two sub-component model. the one is the quantitative model and the other is the qualitative model. The quantitative sub-model is for the identification of fishermen financial status and is based on the financial transaction information. Its development methodology is the CSS modeling for the consumer market. The qualitative sub-model is for the evaluation the business prospect and is based on the business information such as fisherman's management skills, technology, equipment. Its development methodology is the AHP. It provides the detailed information in the model development methodology, which is the ideal example such as the public loan. In addition it gives the information to the interest parties such as policy makers, suhyup and fishermen.

  • PDF