• Journal of Information Technology Services
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• v.13 no.2
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• pp.219-250
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• 2014

Corporations look for their competitiveness in many different areas, and one of them is customer call center, which provides professional, special service to the customers. The importance and the value of realization of customer satisfaction at each call center have become significant as it plays a leading role and is responsible for customer recreation and follow-up services. This study held in-depth interviews with 3 groups of professional call representatives (categorized by experience) from popular property and life insurance companies in Korea who operate in and outbound calls. Three variables, emotional quotient, organizational citizenship behavior (OCB), and IT utilization skill, were selected and it was observed how these variables affect the job performance of in and outbound call center representatives. The importance of the relationship between the variables and the key factors in the future direction of improvement of the call center representative organization was analyzed. Emotional quotient refers to the ability to recognize and use the emotion of oneself and others. It was considered it would be effective in enhancing the counseling ability of call center representatives, This study identifies the effect of emotional quotient on job performance and organizational citizenship behavior, which is defined as actions outside of normative roles in the organization. Also, the study aims to prove the effect of emotional quotient on the rapidly developing IT utilization ability in relation to job performance. As a result, it was found that service career (3 months, 3 years, 10 years) had a significant effect on the key factors that affect the organization-emotional quotient, IT utilization skill, and OCB. Especially for OCB, it was considered relatively less important to the new employees, while it greatly affected the job performance, rate of settlement, and sustainment of the working life for those with longer experience. Also, the result of the interview for each variable differed by the service career. Emotional quotient, IT utilization skill, and OCB were close connection for the representatives with longer experience than for those with shorter experience. And the level of intimacy of their relationship with job performance was in proportion to the years of service. Thus, to secure stability for the call center representatives and enhance their job performance continually, the importance of emotional quotient and IT utilization skill shall be reflected in the operation process actively. In particular, in order to lead a organization with outstanding culture, a management system shall apply OCB from the recruitment process.

• Korean Journal of Fisheries and Aquatic Sciences
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• v.21 no.1
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• pp.42-49
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• 1988

In order to utilize sea mustard, Undaria pinnatifida, effectively. sea mustard jam was prepared by use of physical properties of polysaccharides, mainly alginic acid and then its chemical composition, nutritive qualifies and the stability of pigments were examined. Suitable processing condition for sea mustard jam was as fellows : as the first stage, fresh sea mustard was scalded for 20 sec at $85^{\circ}C$ and dried sea mustard was dipped for 20 min in cold water for rehydration, then both sea mustards were treated by draining and chopping. Next, after adding 4 fold of $0.5\%\;K_2HPO_4$ solution to weight of chopped sea mustards, the mixed solutions were agitated for 15 min at $95^{\circ}C$, and gelated sea mustards were filterated by pressing. Flow characteristics of those sea mustard jam were regarded mixed type having pseudoplastic type and yield stress. Judging from sensory evaluation, adding $0.375\%$ of saccharin, $2\%$ of sorbitol, $0.25\%$ of citric acid and $0.5\%$ of powder of roasted soybean to sea mustard jam were suitable for enhancing taste and flavor of product. Chemical composition of products were scarcely changed throughtout processing. Jam processed by fresh sea mustard was better than dried one in contents of chlorophyll and total carotenoid pigments. In fatty acid composition, polyenoic acids of $C_{18:3},\;C_{20:4},\;C_{20:5},\;C_{22:6}$ were held high contents as known to have lowering function of cholesterol contents. It was presumed that dominant contents in free amino acids such as lysine, alanine, glutamic acid and organic acids such as citric acid, oxalic acid, $\alpha-ketoglutaric$ acid, lactic acid and succinic acid held important role for the flavor of sea mustard jam.

• Applied Chemistry for Engineering
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• v.27 no.3
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• pp.299-306
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• 2016

In this study, new hydroxyapatite powder surface composites were investigated for protective effects against ultraviolet rays. Hydroxyapatite (HAp) is biocompatible and does not cause nebula phenomenon on skin. We investigated the surface modification of hydroxyapatite to improve UV block and skin usage. Dimethicone, lauroyl lysine, triethoxycaprylylsilane and silica were used as coating agents for the surface modification of HAp. To prepare the composite complex of the modified surface, the dimethicone, lauroyl lysine and triethoxycaprylylsilane were prepared by a dry process, and silica by a hydrothermal synthesis method. The HAp-silica was chosen as the best composite powder when measuring its sun protection levels. We investigated the characteristics of the surface of HAp-silica by SEM, particle size analyzer and energy dispersive spectrometry (EDS). Additionally, the stability in the formulation, UV block effect, and safety in BB creams were investigated. In conclusion, HAp-silica prepared by the modification of HAp complex surface improved the skin usage and UV block effect by enhancing the white cloudy phenomenon. These results indicate that HAp-silica may be used for UV block cosmetics.

• Journal of the Institute of Electronics and Information Engineers
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• v.54 no.5
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• pp.17-23
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• 2017

Optical current sensors are suitable for operation in high voltage and high current environments such as power plants due to they are not affected by electromagnetic interference and have excellent insulation characteristics. However, as they operate in a harsh environment such as large temperature fluctuation and mechanical vibration, high reliability of the sensor is required. Therefore, many groups have been working on enhancing the reliability. In this work, an integrated optical current sensor incorporating polarization-rotated reflection interferometer is proposed. By integrating various optical components on a single chip, the sensor exhibits enhanced stability as well as the solution for low-cost optical sensors. Using this, we performed the characterization for the actual field application. By using a large power source, the current of 0.3 kA~36 kA was applied to the photosensor and the linear operation characteristics were observed. The error of the sensor was within $0{\pm}.5%$. Even when operating for a long time, the error range of the sensor was kept within $0{\pm}.5%$. In addition, the measurement of the frequency response over the range of 60 Hz to 10 kHz has confirmed that the 3-dB frequency band of the proposed OCT is well over 10 kHz.

• Advances in environmental research
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• v.6 no.3
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• pp.159-171
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• 2017

A successful oil well drilling depends largely on a good mud Program. During drilling, mud provides sufficient hydrostatic pressure, removes drill cuttings and cools drill bits. Mud additives are always required to provide sufficient hydrostatic pressure to ensure borehole stability. Barium Sulphate ($BaSO_4$) also known as barite is the prevalent weighting material but there is needed to develop local materials to augment the use of Barite. The present search is concerned on the early Carboniferous succession exposed in Um Bogma Formation, west central Sinai, Egypt as a new weighting agent in drilling fluids. The increases in the cost of drilling fluids and a shortage of using barite have introduced the locale dolomite as alternative weighting materials. The rheological properties of mud drilling samples weighted by local dolomite samples are being examined and investigated to know its potential to be used as a weighting material in drilling mud. Two mud samples were prepared which comprised of fresh water, caustic soda, bentonite and the weighting material. The weighting materials are added to achieve the required density. The first sample: Water-based mud with commercial barite of density between 10.00 lb/gm and 18.00 lb/gm. The second sample: Water-based mud with dolomite of density between 10.00 lb/gm and 18.00 lb/gm. These samples were analyzed and the density, rheological properties, aging of barite and dolomite and solid contents were investigated. At 10.00 lb/gm, the yield point of dolomite was $20.00lb/100ft^2$ and barite $22.00lb/100ft^2$ while the 10 second gel strength of dolomite was $30.00lb/100ft^2$ and $22.00lb/100ft^2$ for barite. Similarly, little difference was observed in plastic and apparent viscosities. At 10.00 lb/gm, the plastic and apparent viscosities of dolomite were 8.00 cp and 20.00 cp while barite was 8.00 cp and 24.00 cp. The result show that dolomite mud sample gave a little higher yield point and gel strength than barite mud sample. Therefore, dolomite has the potential to be used as weighting material in drilling mud in place of barite thereby enhancing the local content initiative of the government. When dolomite is sourced locally and used it will reduce overall mud and drilling costs.

• Korean Chemical Engineering Research
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• v.54 no.4
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• pp.574-581
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• 2016

In this study, CNT functionalized with pyrrolidine ring via 1,3-dipolar cycloaddition reaction with various amino acid and aldehyde was synthesized. Metallocene was subsequently immobilized on the functionalized CNT and CNT/polyethylene composite was prepared via in-situ ethylene polymerization. The polymerization activities of metallocene supported on CNT functionalized with glycine and benzaldehyde (Gly+BA-CNT) were similar to those of metallocene supported on CNT functionalized with N-benzyloxycarbonylglycine and paraformaldehyde (Z-Gly+PFA-CNT) although its Zr content was lower than that of Z-Gly+PFA-CNT. In the case of metallocene supported on Z-Gly+PFA-CNT, the even distribution of active sites hindered the diffusion of ethylene monomer and cocatalyst MAO due to steric hindrance during ethylene polymerization. Compared to polyethylene produced from homogeneous metallocene catalysts, CNT/PE composites had a higher initial degradation temperature ($T_{onset}$) and maximum mass loss temperature ($T_{max}$). It suggests that pyrrolidine functionalized CNT is uniformly dispersed and strongly interacted with the PE matrix, enhancing the thermal stability of PE.

• The Journal of the Korea Contents Association
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• v.19 no.11
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• pp.297-313
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• 2019

China's 'One Belt and One Load' is a national development strategy that aims to develop China and Eurasian Economic Area into a single economic Area by overland and sea routes. Thus, China's 'One Belt and One Load' construction will be a new engine for China and global economic development. At the same time, expected to have a significant impact on the international economic order and the enhancement the status of the Chinese economy. First of all, 'One Belt and One Load' will contribute to China's social stability by reducing the development gap between the East and West regions to some extent, as well as solving the problems of overcapacity and overproduction in China. Moreover, with a stable supply of energy resources, it will also contribute to the stable development of the Chinese economy. China's 'One Belt and One Load' will also enhance China's status by enhancing the level of Chinese influence and RMB in the international economy, in addition to the economic development of China and 'One Belt and One Load' consecutive countries. In particular, it will weaken the influence of the US, which has dominated the hegemony in the international community. Therefore, Korea, which maintains close economic relations with China, needs to prepare for countermeasures by closely monitoring the change in China's status as a result of China's 'One Belt and One Load' construction.

• Journal of Life Science
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• v.26 no.12
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• pp.1438-1445
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• 2016

Yeast can be post-contaminated by the equipment, producer, or air, and this can degrade yogurt quality. This study aimed to demonstrate the yeast inhibiting effect in fermented milk by adding Lactobacillus paracasei and Lactobacillus rhamnosus along with current fermenting lactic acid bacteria such as Lactobacillus delbrueckii subsp. bulgaricus and Streptococcus thermophilus. A certain amount of yeast was added to fermented milk samples that were soon after stored at variable temperatures, and the number of yeast cells was counted periodically. The swelling phenomenon caused by the gas produced by the yeast in fermented products was also observed. In the two experiments, compared to the control, the L. paracasei- and L. rhamnosus-added-groups showed much slower rate of yeast appearance and lower frequency of swelling phenomena. This suggests that using a mixture of L. paracasei and L. rhamnosus in fermented milk inhibits the growth of yeast. Furthermore, if the products are stored at $10^{\circ}C$, post-acidification is rarely seen in the experimental group compared to the control group. This means that the organoleptic flavor can be kept consistent from the production day till the expiration day, resulting in improved organoleptic quality for customers. In other words, the use of L. paracasei and L. rhamnosus in fermented milk will result in the following positive effects: improvement in storage stability by delaying yeast appearance, increase in quality consistency by inhibiting post-acidification, and improved organoleptic quality by enhancing texture and flavor.

• Proceedings of the Korean Vacuum Society Conference
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• 2012.02a
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• pp.377-377
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• 2012

Microprocessor technology now relies on copper for most of its electrical interconnections. Because of the high diffusivity of copper, Atomic layer deposition (ALD) $TaN_x$ is used as a diffusion barrier to prevent copper diffusion into the Si or $SiO_2$. Another problem with copper is that it has weak adhesion to most materials. Strong adhesion to copper is an essential characteristic for the new barrier layer because copper films prepared by electroplating peel off easily in the damascene process. Thus adhesion-enhancing layer of cobalt is placed between the $TaN_x$ and the copper. Because, cobalt has strong adhesion to the copper layer and possible seedless electro-plating of copper. Until now, metal film has generally been deposited by physical vapor deposition. However, one draw-back of this method is poor step coverage in applications of ultralarge-scale integration metallization technology. Metal organic chemical vapor deposition (MOCVD) is a good approach to address this problem. In addition, the MOCVD method has several advantages, such as conformal coverage, uniform deposition over large substrate areas and less substrate damage. For this reasons, cobalt films have been studied using MOCVD and various metal-organic precursors. In this study, we used $C_{12}H_{10}O_6(Co)_2$ (dicobalt hexacarbonyl tert-butylacetylene, CCTBA) as a cobalt precursor because of its high vapor pressure and volatility, a liquid state and its excellent thermal stability under normal conditions. Furthermore, the cobalt film was also deposited at various $H_2/NH_3$ gas ratio(1, 1:1,2,6,8) producing pure cobalt thin films with excellent conformality. Compared to MOCVD cobalt using $H_2$ gas as a reactant, the cobalt thin film deposited by MOCVD using $H_2$ with $NH_3$ showed a low roughness, a low resistivity, and a low carbon impurity. It was found that Co/$TaN_x$ film can achieve a low resistivity of $90{\mu}{\Omega}-cm$, a low root-mean-square roughness of 0.97 nm at a growth temperature of $150^{\circ}C$ and a low carbon impurity of 4~6% carbon concentration.

• Polymer(Korea)
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• v.35 no.1
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• pp.30-34
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• 2011

In this study, the effects of the electron beam irradiation on the thermal behavior and the abrasion properties of the glass fiber reinforced nylon 12 was investigated. The electron beam irradiation was carried out over a range of irradiation dose from 100 to 600 kGy with additive crosslinking agents such as triallyl cyanurate (TAC), triallyl isocyanurate (TAIC) and trimethylolpropane trimethacrylate (TMPTMA) for enhancing the crosslinking effects. The gel contents were increased dramatically above 200 kGy. It was verified that the degree of crosslinking depends on the radiation dose. The decreases of the melting temperature and the area of endothermic peak were observed as increasing the absorbed dose in the results of DSC analysis. The enhanced thermal stability was confirmed by the increases of decomposition temperature by electron beam irradiation. Furthermore, the negative deviations of the abrasion loss and the abrasion coefficients confirmed the improvement of the abrasion properties of irradiated nylon 12, as evidenced by SEM observation on the abrasion surfaces. The addition of the crosslinking agents to nylon 12 during effectively improved the thermal behavior and the abrasion properties of nylon 12 by the electron beam irradiation.