• Title/Summary/Keyword: emotional labor

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A Systematic Review of Interventions for Workers with Cardiovascular Disease Risk Factors: Using an Ecological Model (근로자의 뇌심혈관계 질환 예방을 위한 중재 연구의 분석적 고찰: 생태학적 모델을 기반으로)

  • Hwang, Won Ju;Park, Yunhee;Kim, Jin Ah
    • Korean Journal of Occupational Health Nursing
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    • v.25 no.1
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    • pp.41-54
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    • 2016
  • Purpose: The purposes of this study were to review the research trends and to identify developmental direction of studies on community interventions according to the ecological model for workers with cardiovascular diseases (CVD) risk factors. Methods: Electronic databases including PsycINFO, PubMed, EMBASE, CINAHL, and Cochrane Library and the reference lists of articles were searched. All articles were assessed in relation to inclusion and exclusion criteria, resulting in 29 researches being reviewed. Each review was critically appraised by two authors using a guideline of PRISMA (Preferred Reporting Items for Systematic Review and Meta-Analyses). Results: Nowadays, interventions in organizational level, integrated and web-based interventions are increasing to prevent CVD risk factors for workers. Even though the importance of psychosocial aspects to prevent CVD, the only 2 studies included psychosocial factors in the outcome variables. Also, 14% among 29 researches were based on theories. Conclusion: Psychosocial factors such as job stress, depression, and emotional labor could be CVD risk factors. Therefore, interventions including psychosocial aspects are needed to prevent workers' CVD risks more effectively. Theory-based interventions are needed to support interventions' effects and to develop the nursing science.

The Conceptual Model on the Effects of Emotional labor on Job Stress and Organizational Effectiveness (감정노동이 직무스트레스와 조직유효성에 미치는 영향에 관한 개념적 모형 -고객센터 여성근로자를 중심으로-)

  • Choi, Joung-Im
    • Proceedings of the KAIS Fall Conference
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    • 2012.05a
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    • pp.401-405
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    • 2012
  • 우리나라의 서비스 직업에 대한 고용비중이 점차 높아지고 있는 동시에 여성의 경제활동도 함께 증가하는 추세를 보여주고 있다. 또한 현재 경영의 환경에 있어서의 소비자들은 기업과의 직접적인 대면과 함께 우량의 서비스 품질을 요구하는 경영환경의 시대에 있다. 각 기업은 차별화 전략으로서 최상의 서비스 제공을 통한 고객 만족 극대화에 초점을 맞추고 있으며 특히, 서비스 기업에서 추구하는 고객만족 또는 서비스 만족도가 기업의 경쟁우의를 결정짓고 기업의 이미지를 표현하는 중요한 요인으로 여겨지고 있다. 이러한 고객만족을 중시하는 기업과 조직의 목표에 의해 대부분의 고객센터의 여성 근로자들은 조직이 요구하는 감정표현의 규범에 의해 자신의 감정이나 느낌을 고객에게 연출하도록 강요받고 있다. 근로자의 기분과 감정과는 관계없이 고객에게 미소와 친절을 보내야 하는 고객센터 근로자들은 감정노동을 하고 있는 것이다. 이에 본 연구에서는 서비스 산업 중에서도 여성인력에 대한 의존도가 높은 고객만족센터(텔레마케터 or 전화상담원)에 근무하는 여성근로자를 중심으로 감정적 부조화에 따른 감정노동이 직무스트레스에 미치는 영향에 대하여 알아보고 연구 결과를 통해 고객센터의 여성근로자들의 인적자원관리 차원에서 감정노동에 대한 인지와 직무스트레스 조절을 통한 관리에 시사점을 제안하고자 한다.

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The Influence of Family Resilience upon the Perception of Family Stress -Focusing on Married Middle aged Men- (가족탄력성이 가족스트레스 인지에 미치는 영향 -기혼 중년남성 중심으로-)

  • Lee, Heeyun;Park, Jeongyun;Cho, Youhyun
    • Journal of Family Resource Management and Policy Review
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    • v.17 no.4
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    • pp.39-56
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    • 2013
  • The purpose of this study was to examine the influence of the resilience of families of middle-aged married men upon the perception of family stress. The subjects were 301 married men age 40.54 living in Seoul and Gyeonggi Province, Korea. Participants were selected using a purposive sampling method and a convenience sampling method. The data were statistically processed using the SPSS 18.0 program. First, participants who perceived family stress less and had higher family resilience tended to be better educated, have higher average family incomes, have permanent employment, be religious, and have no experience of unemployment. Participants who had low-paying, physical labor-based jobs or who were contract workers perceived family stress more and had lower family resilience. Second, among the variables that affected family resilience, those that most influenced the perceptual extent of family stress were the sense of belief system's family control, having a positive perspective, flexibility with regard to morality, religion, and organizational patterns, connectivity, family resources, communication-oriented mutual cooperative problem-solving, and emotional response. Third, the influence of family resilience upon the perception of family stress measured at 44.2% based on regression analysis and was statistically significant (F=4.606, ***p<.001).

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Workplace Health and Safety Risk Factors and Management Plan for Female Workers (여성근로자의 작업장 건강안전위험요인 및 관리방안)

  • Kim, Soukyoung;Kim, Young Taek
    • Korean Journal of Occupational Health Nursing
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    • v.29 no.4
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    • pp.235-246
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    • 2020
  • Purpose: In Korea, the proportion of female workers among occupational injury is steadily increasing. The purpose of this study was to identify the workplace risk factors that threaten the safety and health of the female workers. Methods: Qualitative study was conducted, using focus group interview. Data were collected from five focus groups of eighteen female workers who were working in the manufacturing, health service, and educational service industries. Results: The seven themes of occupational safety and health risks of women workers are as follows: 1) Workplace with various risks; 2) Sliding, falling, burning, and cutting accidents; 3) Chronically lasting musculoskeletal symptoms; 4) Chemicals that may be harmful to workers; 5) Unprotected infectious disease; 6) Psychological safety accidents(Relationship conflict and emotional labor); 7) Loud, hot, stuffy, scary, and tired. Conclusion: The Occupational Safety & Health (OSH) Act should be rearranged gender sensitively and women's participation in the OSH decision-making process should be guaranteed. OSH education should be properly implemented in the field, and support should be provided for women workers in small businesses. A supportive organizational culture for marriage, pregnancy and childbirth should be established, and the working environment should be provided safely, taking into account gender differences.

Effects of a Coaching-based Childbirth Program on Anxiety and Childbirth Self-efficacy among Primigravida Women (코칭 출산교육 프로그램이 초임부의 불안과 출산 자기효능감에 미치는 효과)

  • Kim, Sue;Kim, Hee-Sook;Cheong, Ha-Yoon
    • Women's Health Nursing
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    • v.17 no.4
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    • pp.369-377
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    • 2011
  • Purpose: Childbirth self-efficacy plays an important role in women's ability to cope with labor and delivery. Coaching has been gaining popularity as a way to promote cognitive, emotional and behavioral change. This study aimed to test the effects of a Coaching-based childbirth program on anxiety and childbirth self-efficacy among primigravida women. Methods: The study design was a quasi-experimental pre-post design. A coaching-based childbirth program was developed synthesizing concepts and techniques from the literature on coaching and was verified by an expert panel. It consisted of four weekly 2-hour small group sessions. Pregnant women were recruited from H hospital in Seoul. Childbirth self-efficacy and state anxiety were measured before and after the program. Results: Although there was a no significant reduction in anxiety, there were statistically significant increase for childbirth self-efficacy in the experimental group when compared to the control group. Conclusion: The program appears to increase childbirth self-efficacy for pregnant women. Future studies may benefit from using mixed coaching modalities and consider measuring health behaviors and obstetric outcomes to gain insights on its long-term impact.

A Disaster precaution and efficiency improve of labor by promotion of Emotional Safety Culture of laborer (근로자의 감성안전문화조성에 의한 작업능률 향상 및 재해 예방)

  • Kim, Joon-Ho
    • Proceedings of the Korean Institute Of Construction Engineering and Management
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    • 2006.11a
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    • pp.473-477
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    • 2006
  • In domestic construction site, convenient facilities for worker are much lacking up to now. These things exert negative influences in the occurrence of construction disaster because a safety-aware of worker-self is been lacking ultimately, and 3D(Dirty Dangerous Difficult) evasion phenomenon for construction site spreads more to workers and actuality that is going through manpower problems may be heavier. This research applied sensitivity safety cultural institutions that make aware of worker's sensitivity in spot to search solution way of these problems from resource of human original nature. By the result, there were affirmative sides that sensitivity safety cultures facilities make created a safety-aware during work to worker-self. Also, these facilities gave as member of a constituent by workers, it examined that become many helps in operation efficiency.

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Working Experiences of Cleaning Workers (건물 청소노동자의 노동 경험)

  • Kim, Soyeon;Kim, Youngmi
    • Korean Journal of Occupational Health Nursing
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    • v.24 no.3
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    • pp.183-193
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    • 2015
  • Purpose: The purpose of this study was to describe cleaning workers' working experiences in Korea. Methods: The data were collected in two focus-group interviews with 9 cleaning workers. The phenomenological analytic method suggested by Colaizzi was used to analyze the data. Results: Five theme clusters and thirteen themes emerged from the analysis. The first theme clusters, 'Dead-end choice' included Limits of elderly women workers, Financial difficulties, Lowered self-esteem. The second theme clusters, 'Facing with discriminatory working environments' included Fear and unfair working conditions. The third theme clusters, 'Potential health problems' included Physical overload, Repeated exposure to hazardous substances and Emotional labor. The fourth theme clusters, 'Excluded from protection of the law' included Gloomy reality and Sexual harassment. The fifth theme clusters, 'Desire to get out of social isolation' included Efforts to maintain the status, Desire to live confidently and Desire to change social recognition. Conclusion: The findings of the study provide understanding on cleaning workers' working experiences to explain by their vision and language and should ensure proper working conditions and environment to live a better life.

The Psychological Costs and Rewards of Weekend Couples by the Type of Living Together (주말부부의 거주유형에 따른 심리적 비용과 보상에 관한 연구)

  • 곽인숙
    • Journal of Families and Better Life
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    • v.21 no.2
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    • pp.187-199
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    • 2003
  • The purpose of this study was to understand the weekend couples' type of residence, and to identify the factors to determine their major living place. Specifically, this study dealt with the weekend couples' psychological costs and rewards when they live apart in weekdays. The data were collected from 33 married couples from 2002 June to July about their family life history. The major findings of this study were summarized as follows: 1) the type of living together ; husband living apart on weekdays, wife living apart on weekdays, wife and child living apart on weekdays, living multi-residence. The majority of them were the type of husband living apart on weekdays. 2) children's care and education were an important factor in a couple's decision 3) weekend couples' psychological costs were such as difficulties of children's care, very fatiguing, shortage of time, and emotional isolation. In spite of all these costs, weekend couples still maintain their separate living arrangements during the week. They felt different kind of psychological costs by the type of living together. 4) psychological rewards were professional success, self-fulfillment, plenty of time to use purposely, and weekenders' relationships to their spouses might seem better than before. Socialization of child-care and household-labor are important factors to reduce psychological costs for the all weekend couples.

Determinants of Hospital Nurse Burnout: The Moderating Role of Supervision

  • Santoso, Budi;Wahyudin, Ferdic Sukma;Fahrizal, Indra;Munir, Syaiful;Narmaditya, Bagus Shandy
    • Asian Journal for Public Opinion Research
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    • v.10 no.4
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    • pp.293-315
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    • 2022
  • Health care has become a rapidly growing industry where the role of nurses as a group of emotional labor employees is central and prone to burnout. The purpose of this study was to examine the role of supervision in moderating burnout caused by the effect of work intensity, customer contact, and self-efficacy, where the moderating role of supervision on burnout with its various predictors is still unstable. This quantitative study was based on research samples collected through questionnaires from 131 hospital nurses spread over two different locations. The questionnaire asked about supervision, work intensity, customer contact, self-efficacy and burnout used a Likert scale, which was then analyzed using SEM-PLS. The results indicated that work intensity and self-efficacy had a significant effect on burnout, while customer contact had no significant effect on burnout. Supervision as a moderator only significantly moderates the effect of work intensity on burnout, while supervision is not significant as a moderating variable on the effect of customer contact and self-efficacy on burnout. This study can contribute to the development of theories about burnout and practically can be used as a reference by policy makers in enhancing the role of supervision for nurses in hospitals.

Factors influencing job embeddedness in dental hygienists (임상 치과위생사의 직무착근도에 영향을 미치는 요인)

  • Min, Kyoung-Hye;Min, Hee-Hong
    • Journal of Korean society of Dental Hygiene
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    • v.19 no.1
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    • pp.45-54
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    • 2019
  • Objectives: The aim of this study was to examine factors influencing job embeddedness in dental clinic hygienists. Through this study, we suggest the necessity to increase job embeddedness and use that as basic data for effective dental personnel management. Methods: A self-reported questionnaire was filled out by 219 dental clinic hygienists from September 8 to October 8, 2018. Data were analyzed using SPSS 20.0. Independent t-test, one-way ANOVA, Scheffe's post-hoc test, and Pearson correlation coefficient were reviewed, and a multiple regression analysis was conducted. Results: Dental hygienists scored 3.14 points in job embeddedness. The variables that influenced clinical job embeddedness were self-efficacy, organizational commitment, and job satisfaction. These factors had 56.7% of variance in dental clinic hygienists. Conclusions: Job satisfaction was the most affected factor for dental clinic hygienists. In order to maintain effective personnel management of dental hygienists, strategic program development and application are needed to improve job embeddedness.