• 한국콘텐츠학회:학술대회논문집
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• 한국콘텐츠학회 2008년도 춘계 종합학술대회 논문집
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• pp.343-347
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• 2008

기업으로서 호텔은 전략목표를 달성하는데 필요한 경쟁력 기반을 견고하게 하고, 업무활동을 지속적으로 개선하기 위해 노력하고 있으며, 이러한 노력은 IT의 급속한 발전에 힘입어 업무프로세스와 컴퓨터를 결합하여, 호텔업무의 상당부분을 전산화(Computing)함으로써 조직유효성과 생산성 향상을 도모하고 있다. 호텔업무의 전산화는 기존의 운영업무(Operating)를 근간으로 POS, ARS, WEB 등으로 점차 확대되어 가는 한편, 급변하는 시장환경에 적응하기 위한 전략적 시스템 구축에도 다가서고 있다. 호텔기업의 기존의 운영관리시스템은 지극히 정량적이며, 재무적 성과에 치우쳐, 단기적으로 기업을 평가하고 관리하는 수준에 그치고 있으나, 최근 전략적 관점의 6시그마, BSC 등의 시스템 도입추세에 있다. 따라서 본 연구는 호텔기업의 전략적 시스템 구축에 있어, 도입되고 있는 BSC(균형성과표)시스템과 관련하여 재무적 관점과 비재무적 관점에서 시스템화할 측정지표 발굴에 그 목적이 있다. 호텔기업의 경영성과를 측정함에 있어 재무적 측정과 더불어 비재무적 성과(고객관점, 내부프로세스, 학습과 성장)에 일선근무자 및 의사결정자들이 시스템에 반영하고자 하는 중요요소를 파악하여, 기업경영에 도움을 주자 한다. 본 연구는 호첼기업에 근무하고 있는 집단을 대상으로 델파이 기법과 전문가 인터뷰(팀장급이상)를 통해 각 관점별 중요순위를 판별하였다. 연구결과 재무적 관점에서는 객실매출액, 객실가동율, 매출성장율, 매출이익율, 매출액 증가율이 중요순위로 나타났으며, 고객관점에서는 고개만족, 서비스 품질, 고객차별화, 고객D/B화, 고객수익성 순으로, 내부프로세스관점에서는 전사적 품질관리, 업무메뉴얼적용, 종사원 만족도, 리더쉽, 경력개발 순으로, 학습과 성장 관점에서는 직원만족도, 자기계발 교육기회 부여, 종사원 생산성, 서비스교육, 보상시스템 순으로 중요하게 인식하고 있었다. 본 연구의 결과는 서비스를 주된 경쟁도구 삼고 있는 호텔기업의 재무적 성과외 비재무적 성과상의 중요지표를 발굴하여 호텔기업의 특성에 맞는 BSC(균형성과표/Balanced Scorecard)시스템 구축에 도움을 주고, 궁극적으로 호텔기업의 경영성과 개선에 활용되길 기대한다.

• 한국조리학회지
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• 제23권1호
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• pp.79-83
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• 2017

This paper attempted to understand the university students' perception on the Korean Wave in Malaysia. Six Malaysian students were involved in this study and three research questions guided the entire study. The first question explored Malaysian university students' perception about the Korean Wave in general; the second involved how the media influences the perception of the Korean Wave; and third question looked into the economic effects that would influence students' perception of the Korean Wave. Among the six students, all of them had positive perception of the Korean Wave and were heavily influenced through the media. Thus, it can be said that it brought positive feedback to the Korean Wave. The awareness of the Korean Wave was found to be increasingly popular due to media development. This study helped understand the Korean Wave from Malaysian students' perception.

• 한국관광식음료학회지:관광식음료경영연구
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• 제14권2호
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• pp.1-15
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• 2003

The core of cooking, or a final stage in the full process of so-called artistic cooking, should be treated with insourcing. Reduction of several cooking processes resulted in shortened cooking time, increased efficiency, faster cooking, cutting the waiting-lines, and finally more room for customers. The outsourcing system can reduce or eliminate the following processes in cooking: buying various food materials, checking, storing, preparing, and processing. Especially in the Western food cooking department of a hotel, the outsourcing system should be enforced to make an economic kitchen and to efficiently manage it.

• 산경연구논집
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• 제10권8호
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• pp.33-44
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• 2019

Purpose - As the scope of existing digital transformation expanded to various degrees, the Fourth Industrial Revolution came into being. In 2016, Klaus Schwab, Chairman of the World Economic Forum (WEF), said that the new technologies that lead the fourth industrial revolution are AI, Block chain, IoT, Big Data, Augmented Reality, and Virtual Reality. This technology is expected to be a full-fledged fusion of digital, biological and physical boundaries. Everything in the world is connected to the online network, and the trend of 'block chain' technology is getting attention because it is a core technology for realizing a super connective society. If the block chain is commercialized at the World Knowledge Forum (WKF), it will be a platform that can be applied to the entire industry. The block chain is rapidly evolving around the financial sector, and the impact of block chains on logistics, medical services, and public services has increased beyond the financial sector. Research design, data, and methodology - Figure analysis of data and social science analytical software of IBM SPSS AMOS 23.0 and IBM Statistics 23.0 were used for all the data researched. Data were collected from hotel employees in China from 25th March to 10th May. Results - The purpose of this study is to investigate the effect of the block chain characteristics of the existing hotel reservation system on the intention to use and to examine the influence of the block chain characteristics of the hotel reservation system on the intention to use, We rearranged the variables having the same or similar meaning and analyzed the effect of these factors on the intention to use the block chain characteristic of the hotel reservation system. 339 questionnaires were used for analysis. Conclusions - There are only sample hotel workers in this study, and their ages are in their 20s and 30s. In future studies, samples should be constructed in various layers and studied. In this study, the block chain characteristics are set as five variables as security, reliability, economical efficiency, availability, and diversity. Among them, Security and reliability made positive effects on the perceived usefulness. Also, security and economics did on the perceived ease. Availability and diversity did on both perceived usefulness and perceived ease. Perceived ease did on perceived usefulness. And perceived ease and perceived usefulness did on user intent. But security and economics did not on the perceived usefulness

• 품질경영학회지
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• 제47권4호
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• pp.875-894
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• 2019

Purpose: This research is the impact of service quality of Economy Hotels on customer satisfaction and Re-visit Intention in China. It reviews the empirical theories about Economy Hotels at home and abroad, based on SERVPERF, combines with the actual situation of China's Economy Hotels, and then constructs based on the research results at home and abroad. In the subfactor of service quality, "recovery" is added, and the relationship model between the service quality of Economy Hotel, customer satisfaction and Re-visit Intention is designed, in which the mediated effect of "customer satisfaction" between the service quality's subfactor and Re-visit Intentio is explored. Methods: 334 questionnaires were distributed to the check-in guests of three Home Inns in China's first-tier cities (ShangHai,BeiJing,ShenZhen), of which 300 were valid for data analysis. Result: The data analysis results show that the Economy Hotels' subfactor of service quality have a positive impact on customer satisfaction and Re-visit Intention, and customer satisfaction also plays an mediated effect. (partial mediation: tangible, reliability, recovery; full mediation: responsiveness, assurance, empathy) Conclusion: The research puts forward the enlightenment points for the development of Economic Hotels through the differences in the development emphasis and service quality between Economic hotels and other types of hotels, so as to improve the satisfaction and market competitiveness of China's Economic hotels through the research results.

• 한국과학예술포럼
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• 제21권
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• pp.427-436
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• 2015

Ethnic tourism is utilized by many countries to improve the economic status. Ethnic tourism in Xishuangbanna started from the 1980s and grew rapidly during the past 2 decades. Although many researchers had stressed economic and socio-cultural impacts of ethnic tourism on ethnic minority people, little was done to identify their subjectivities. This research revealed the social and economic benefits from ethnic tourism, representing the identity of ethnic minority people. This research investigated the ethnic groups' subjectivities toward ethnic tourism and identity in Xishuangbanna, Yunnan, China, using the Q-methodology. It was found that the community residents did not get much benefits regardless of the social welfare that ethnic tourism had brought about. Finally, this research also made several implications with regard to tourism management.

• KIEAE Journal
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• 제10권1호
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• pp.91-96
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• 2010

Incheon Free Economic Zone's Songdo Area is a newly constructed city built on land reclaimed from the seaside and the surrounding area. Yeongjong Area is made after Land reclamation between Yeongjong Island and Yongyou Island began in November 1992. The first phase linking these islands to create the Incheon International Airport (phase 1) and the Airport Town Square community was finished in March 2001. However, if we take a look at the overall status of the project as it is carried on at present, it is hard to deny that the project is trapped inside the same legal restrictions as are all other existing cities, which permits Songdo Area and Yeongjong Area to meet only very minimum standards. This study intends to analyze and assess the Incheon Free Economic Zone's Songdo Area and Yeongjong Area of environmentally friendly construction and to rate its current development status, exposing any problems and offering alternative solutions. In this paper, the current state of constructions in Songdo Area and Yeongjong Area were reviewed. Then a quantitative analysis and assessment for the Songdo Area and Yeongjong Area constructions of apartments, complex buildings, office buildings, school facilities, store and hotel facilities were conducted by using green building certification criteria. Finally the synthetic results of environmental performance evaluation for Incheon Free Economic Zone's Songdo Area and Yeongjong Area constructions and follow-up suggestions were described.

• 한국경제지리학회지
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• 제9권3호
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• pp.431-440
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• 2006

최근 세계적으로 지역경제의 활성화 정책에 문화예술활동을 도입하는 사례가 크게 늘어나고 있다. 일본의 경우에는 이미 수십, 수 백년 전부터 여러 지역에서 마을만들기 운동, 즉 "마치즈쿠리(まちづくり)"를 통해 지역 정체성을 강화하는 한편, 침체된 지방의 경제를 활성화하고 있다. 일본 시가현의 나가하마(長浜市)의 경우에는 1980년대 중반부터 마찌쯔꾸리운동을 통해 지역부존자원이 빈약한 인구 5만의 소도시가 전국적으로 알려지게 되었다. 나가하마는 문화활동의 활성화로 관광객을 유치하고, 지역 특산물을 홍보하여 지역경제의 활성화에 기여하는 한편, 그러한 성과에 기초하여 전문대학의 유치, 실내야구장의 건설 등과 같은 사업을 추진하여 지역주민들의 자긍심을 제고하는데 성공하였다.

• 한국신재생에너지학회:학술대회논문집
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• 한국신재생에너지학회 2008년도 추계학술대회 논문집
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• pp.372-374
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• 2008

Korea classified into a development country when UNFCCC was concluded in 1995. So Korea doesn't have a GHG reduction duty until 2012. As the UNFCCC is strengthened, recently there is a growing interest in renewable energy and energy usage efficiency improvement for reducing GHG emission. It is associated with CES and renewable energy. CES is a total energy (heat, cooling and power)supplier in aggregated demand zone like a hotel, building, hospital and redevelopment district using CHP and it improves energy usage efficiency. At present, renewable energy is needed for GHG reduction duty but renewable energy doesn't have economic feasibility. So renewable energy is needed various support system to popularize which is a FIT and RPS. Especially RPS is carrying out instead of FIT in many advanced country and it will be inroduced in Korea. RPS is a duty which electricity service provider must guarantee renewable energy as much as specific ratio of total capacity. Therefore this study conducts an economic feasibility estimation of CES considering renewable energy when RPS will introduced in the future.

• 국제지역연구
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• 제17권4호
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• pp.133-153
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• 2013

본 연구는 개천예술제의 경제적 가치를 추정하였다. 추정방법은 Pearse(1972)가 제안한 여행비용차이추정법(TCM)을 새로운 가중치를 도입한 개선된 여행비용차이추정법을 활용하였다. 본 연구의 목적을 달성하기 위한 설문조사는 제63회 개천예술제 방문객 497명을 대상으로 하였다. 축제 방문객의 지출비용을 토대로 축제의 가치를 추정한 결과, 개천예술제의 총 가치는 약 2,270억 5,700여만 원으로 평가되었다. 분석결과, 개천예술제의 경제적 가치에 영향을 미치는 여행비용 항목은 교통비, 식 음료비, 쇼핑비, 숙박비, 유흥비, 입장료 순으로 나타났다. 외부 방문객비율이 높아 교통비(41%)항목이 가장 큰 영향을 미친 것으로 분석되었으나, 숙박비나 입장료로 인한 방문객잉여에 의한 영향은 미미하게 나타났다. 숙박비나 쇼핑비, 유흥비 및 입장료는 지역경제에 직접적인 영향을 미치므로 축제를 기획하는 주최측은 숙박관광을 유도하기 위한 유익하고 의미 있는 연계프로그램의 개발과 지역특산물을 이용한 다양한 쇼핑상품의 개발이 필요하다. 본 연구에서 제시한 개선된 여행비용차이추정법을 이용하여 각 지역축제의 경제적 가치를 측정한다면 다소간 축제의 성격에 차이가 있더라도 보다 객관적이고 명확한 축제간의 비교가 가능하여 지역축제의 발전과 지역경제활성화에 기여할 수 있을 것으로 판단된다.