• Title/Summary/Keyword: e-government

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Empirical Investigation on Factors Affecting User Satisfaction of E-Government Service (전자정부 서비스의 사용만족에 영향을 미치는 요인에 관한 실증연구)

  • Joo, Hee-Yeop;Park, Jeong-Hun;Kim, Chang-Su
    • Journal of Digital Convergence
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    • v.7 no.2
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    • pp.43-50
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    • 2009
  • 인터넷의 사용증가는 전자정부 서비스 성장의 주요한 촉매제 역할을 하고 있다. 이러한 전자정부 서비스의 증가에도 불구하고 사용자 만족에 대한 실증적인 연구는 시작단계이다. 본 연구에서는 실증 분석결과 전자정부 서비스 만족에 영향을 미치는 6가지 요인을 도출할 수 있었다. 즉, 전자정부 서비스의 구성(formation), 기능성(function), 신뢰성(reliability), 시각성(visibility ), 효율성(efficiency), 그리고 지속성 (substantiality)이라는 요인이다. 본 연구는 전자정부 서비스를 기획하고 구현하는데 주요한 지침으로 활용될 수 있을 것이다. 그리고 본 연구의 실증분석 결과 도출된 전자정부 서비스 만족에 영향을 미치는 6가지 요인은 한국의 전자정부 서비스의 향상과 정책에 주요한 시사점을 제공할 것 이다.

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A Study On Determining Objective Level of E-Government Service Satisfaction (전자정부서비스 만족도 목표 설정에 관한 연구)

  • An, Jeong-Hoon;Nam, Eun-Young
    • Proceedings of the Korean Information Science Society Conference
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    • 2011.06b
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    • pp.228-230
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    • 2011
  • 정부 및 공공기관에서는 전자정부서비스의 만족도를 평가하기 위하여 홈페이지 설문조사를 이용하고 있으나 설문조사 기관별 예산의 투입, 설문조사 대상, 최근의 추세치 등 여러 변수로 인하여 객관적으로 만족도를 향상시키기 위한 노력을 측정하기가 매우 힘들다. 본 논문에서는 홈페이지를 통하여 제공되는 전자정부서비스의 예산, 설문대상, 추세치 등을 객관적으로 반영한 합리적인 목표수준을 설정하여 평가 할 수 있는 방안을 제안하였다. 합리적인 목표수준 설정의 방법으로 공정능력지수(Process Capability Index, CP)를 활용한 초기 목표치 도출, 예산 및 환경여건 반영, 개선노력, 최종 목표치 설정의 단계를 제안하였다. 이러한 방법을 통하여 환경여건이 다른 정부 및 공공기관의 전자정부서비스 만족도를 평가하여 개선의 노력을 비교할 수 있는 객관적인 방안으로 활용할 수 있다.

A Theoretical Framework for Analysis of Selt-Organizing and Self-Governing Common-Pool Resources (CPRs) (공유자원의 자율 조직화와 자율 관리 분석을 위한 이론적 틀)

  • Park, Seong-Kowae
    • Ocean and Polar Research
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    • v.28 no.4
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    • pp.425-438
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    • 2006
  • This study has the purpose of providing a framework for analyzing problems of institutional choice, illustrating the complex configuration of variables that must be addressed when individuals in field settings attempt to fashion rules to improve their individual and joint outcomes. The reason for presenting this complex array of variables (i.e., situational variables) as a framework rather than as a model is precisely because one cannot encompass this degree of complexity within a single model. The results of this study imply that it is important for researchers and government officials to understand that appropriators have a certain amount of ability to transform the status quo rules to the alternative rules.

A Study on the VAT of the Electronic Commerce (전자상거래 활성화와 부가가치세체계의 개편방안 연구)

  • 박근수
    • The Journal of Information Technology
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    • v.4 no.4
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    • pp.37-49
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    • 2001
  • Electronic Commerce was increased rapidly by the explosive development of the inter and communication revolution. E-Commerce has created a fundamentally new way of conducting and will change drastically accepted ways of doing business and government policy especially taxation system are need new challenge. This paper study improvement policy of the VAT. Especially This paper were concentrated the taxation administration, the place of the supply/fixed established rule and off-line or on-line goods and service.

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A Study on the Influence of Service Quality of Trade Portal Sites on the Export Performance of Korean SMEs (무역포탈사이트 서비스품질(品質)이 중소기업(中小企業) 수출성과(輸出成果)에 미치는 영향(影響)에 관한 연구(硏究))

  • Moon, Hee-Cheol;Lim, Seong-Beom
    • THE INTERNATIONAL COMMERCE & LAW REVIEW
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    • v.34
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    • pp.135-156
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    • 2007
  • Trade Portal Site(TPS) is one of the essential tools which can make it possible for small and medium enterprises(SMEs) to perform international trade activity more efficiently using newest information and communication technology including the Internet. Therefore, Korean SMEs need to utilize TPS more actively to enhance their export competitiveness. In this context, this article analyzes the determinants of export performances of Korean SMEs in utilizing the service of TPS based on the Service Quality Model. As a result of an empirical research by using regressive analysis, various measures of service reliability such as reliability, empathy, and tangibilities have positive effects on SMEs export performance in utilizing TPS. These results provides many useful implications to the TPS managers, e-trade related government agency, along with managers of SMEs using TPS.

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Estimating Cost Adjustment Factors of Software Development Projects using Analytic Hierarchy Process (AHP를 이용한 소프트웨어 개발비 보정계수 산정)

  • Kim, Woo-Je;Park, Chan-Kyoo;Shin, Soo-Jeong
    • IE interfaces
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    • v.17 no.spc
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    • pp.1-10
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    • 2004
  • The purpose of this paper is to reorganize cost adjustment factors of software development projects in estimating software development cost, and derive adjustment coefficients of application types and language types by analytical hierarchy process. We constructed a decision-making hierarchy of various criteria which determine the complexity of application types and language types, and conducted a survey on the pairwise comparison among alternatives. Finally, the cost adjustment coefficients of application types and language types were derived by analytic hierarchy process. This paper is the first study in which the analytic hierarchy process was applied to the field of estimating cost adjustment factors of software development projects.

A Study on Weight of the Factors for Improvement of Air Passenger Security Screening Performance and Service (승객보안업무 성과 개선과 서비스 수준 향상을 위한 업무 책임 주체에 관한 연구)

  • Shin, H.S.;Yoo, K.E.
    • Journal of the Korean Society for Aviation and Aeronautics
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    • v.13 no.4
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    • pp.29-42
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    • 2005
  • The passenger security screening is a mandatory procedure for boarding the aircraft according to ICAO standard as well as national law of each country. The enhanced threat of terrorism have had the security procedure strengthened since 9/11 events. However the effectiveness of passenger screening is not satisfactory and the service level for passenger is getting worse because of tightened security measurements. This research studied the responsibility issue for the enhancement of the effectiveness and service quality in passenger security screening. The study concluded that a desirable responsibility assignment for passenger screening is to the airport authority at normal time and to the government authority at the time of high threat.

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An Experimental Study for Designing Electrostatic Precipitator: Focused on Collection Efficiency Variation per Area and corona Power

  • Kim, Jong-Ho;Cho, Yong-Kyun;Bong, Choon-Keun;Yun, Joong-Sup;Kim, Shin-Do
    • Journal of Korean Society for Atmospheric Environment
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    • v.16 no.E2
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    • pp.79-84
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    • 2000
  • The Electrostatic Precipitator is one of the most favorable device of particulate control systems because of the relatively higher collection efficiency and easier operation/maintenance. However, it requires very high initial coat especially for discharging electrodes and collecting plates. In dealing with such problems, development of optimum design can be one of the solutions. In this study, a bench-scale electrostatic precipitator was operated in terms of collection area and corona power, and its performances were analyzed focusing on collection efficiency. A result of this study, a more advanced approach for designing cost-effective precipitator by promoting corona power at a minimized collection area was proposed.

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Research on the development of green chemistry technology assessment techniques: a material reutilization case

  • Hong, Seokpyo;Ahn, Kilsoo;Kim, Sungjune;Gong, Sungyong
    • Environmental Analysis Health and Toxicology
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    • v.30 no.sup
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    • pp.2.1-2.11
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    • 2015
  • Objectives This study presents a methodology that enables a quantitative assessment of green chemistry technologies. Methods The study carries out a quantitative evaluation of a particular case of material reutilization by calculating the level of "greenness" i.e., the level of compliance with the principles of green chemistry that was achieved by implementing a green chemistry technology. Results The results indicate that the greenness level was enhanced by 42% compared to the pre-improvement level, thus demonstrating the economic feasibility of green chemistry. Conclusions The assessment technique established in this study will serve as a useful reference for setting the direction of industry-level and government-level technological R&D and for evaluating newly developed technologies, which can greatly contribute toward gaining a competitive advantage in the global market.

The Psychosomatic Disorders Pertaining to Dental Practice with Revised Working Type Classification

  • Shamim, Thorakkal
    • The Korean Journal of Pain
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    • v.27 no.1
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    • pp.16-22
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    • 2014
  • Psychosomatic disorders are defined as disorders characterized by physiological changes that originate partially from emotional factors. This article aims to discuss the psychosomatic disorders of the oral cavity with a revised working type classification. The author has added one more subset to the existing classification, i.e., disorders caused by altered perception of dentofacial form and function, which include body dysmorphic disorder. The author has also inserted delusional halitosis under the miscellaneous disorders classification of psychosomatic disorders and revised the already existing classification proposed for the psychosomatic disorders pertaining to dental practice. After the inclusion of the subset (disorders caused by altered perception of dentofacial form and function), the terminology "psychosomatic disorders of the oral cavity" is modified to "psychosomatic disorders pertaining to dental practice".