• The Journal of Asian Finance, Economics and Business
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• v.7 no.8
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• pp.519-531
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• 2020

This research aims to identify the determinants of e-government satisfaction in Hanoi, Vietnam, and assess their impact. To collect data, we conducted an online questionnaire with citizens living in Hanoi in a time span of five weeks. We received 1,107 responses, divided into three groups: unaware, known, but not used, and used e-government. After leveraging past studies on satisfaction in different contexts, we arrived at six external variables that are of particular relevance to e-government satisfaction (i.e., efficiency, trust, reliability, convenience, citizen support, and transparency) as well as four control variables (i.e., age, gender, education level, and Internet frequency). We then applied both SPSS 22 and STATA 2016 to process and analyze the collected data and found that, while almost all external variables are statistically significant, all four control variables are not. Apart from convenience and trust, four factors - efficiency, reliability, citizens support, transparency - are important measures of system quality, information quality, service quality and relative benefits of e-government, which in turn positively and significantly impact citizens' satisfaction with the online public services. Furthermore, the efficiency variable has the most influence on customer satisfaction, and the level of impact on the dependent variable decreases in the following order: citizen support, reliability and transparency.

• The Journal of Society for e-Business Studies
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• v.6 no.3
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• pp.17-40
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• 2001

In this study we tried to measure the user satisfaction with IT in small firms. Though the number of small firms is not negligible, most studies on the IT satisfaction focused on medium and large-sized firms. Using Palvia's model in 1999 we measured If satisfaction of the employee in small firms in the manufacturing and telecommunication industry. We included seven constructs such as S/W pertinence, information content and accuracy, information format, system usefulness, system continuance, and system support to measure IT satisfaction. The result suggests that the If users in small firms are generally dissatisfied with the information technology and the areas of deep dissatisfaction are system usefulness and system support. Type of business, the gender and education of the users are found to affect the level of satisfaction.

• International Commerce and Information Review
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• v.6 no.2
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• pp.129-146
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• 2004

Nowadays, practical use of the internet is generalized in enterprise's business management as well as individual's everyday life. Also using internet, E-trade has given the very important meaning to company which do import and export as a part for extension of more opportunities and business scopes. In this study, I examined the actual conditions of industrial frame and information level in Gwangju Chonnam areas to achieve the easy and wide using of e-trade systems. Next, I examined the present condition and problem of education systems regarding e-trade expert incubator program of Gwangju Chonnam area. Finally, this study presented the successful cooperation model of Chosun university TI center in industrial section, educational section, and government section for more effective development systems of e-trade expert incubator program.

• Journal of Information Technology Applications and Management
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• v.21 no.4
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• pp.141-156
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• 2014

This study intended to evaluate the viability of cyber education in terms of learning satisfaction and learning achievement. The study integrated two research streams such as social presence model and learning environment model. Where the learning environment model emphasizes the components of learning aids, social presence model considers more deeply the relationships among peers and with instructors. These two research streams have been considered relatively independently. The study integrated these ideas and measured their reliabilities and validities. The results demonstrate that the two constructs are relevantly independent and both of these constructs are very important considerations for the success of cyber education. The study concludes that cyber education 2.0 requires more social presence factors than the learning environment factors such as technological development or new equipments.

• Journal of Korean Society for Quality Management
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• v.33 no.2
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• pp.40-50
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• 2005

HoQ (House of Quality) provides an effective tool not only to arrange and evaluate VoC (Voice of Customers) and VoE (Voice of Engineers), but also to link and combine VoC and VoE, thereby presenting explicit directions for quality improvement. There have been, however, few researches on the HoQ framework in the IT industry. The case study discussed here serves an illustration of the applicability and usefulness of the HoQ approach to website quality improvement. The proposed HoQ framework shows great potentials since customers needs are explicitly considered in the framework, and it helps website administrators develop better web services by providing guidelines for reengineering the website operations.

• Communications of Mathematical Education
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• v.19 no.4 s.24
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• pp.587-597
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• 2005

Mathematics education for social science majors at the college level could be a totally different subject from mathematics education for mathematics majors. We discuss goals, curriculum and effective teaching of mathematics for social science majors with a focus on business, management and economics at the college level.

• Journal of Digital Contents Society
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• v.7 no.1
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• pp.59-65
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• 2006

The development of web service area enables to integrate the various existing systems into web, which have been utilized to the several fields such as education business and companies. The e-learning could be an important teaching method for English education in that the learners prefer to use of the visual material in language learning. The students are provided with the motivation of learning for it is interesting to them. The purpose of this study is to research the problems so that web service can be organized efficiently for the education of English. In addition, this paper is to suggest an alternation of the direction for development of skills to solve the existing problems.

• Korea Journal of Hospital Management
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• v.8 no.1
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• pp.24-41
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• 2003

This study was conducted to investigate the determinants of e-mail use and its effects on the organizational effectiveness of hospital administrative workers. Data were collected from 147 administrative workers at 2 university hospitals in Seoul using self-administered questionnaires and analyzed using t-test, ANOVA, and multiple regression analysis. The major findings of the study are as follows: 1. There are significant differences in the use of e-mail for business purpose in terms of the gender, age, status, and education level. Workers who are men, over 30s, high status, and highly educated were more likely to use the e-mail. As for the private use, there are significant differences only in terms of the age level. 2. The more job characteristics need to use e-mail, the more workers have computer skills, and the more favorable the organizational culture is to using the e-mail, the more frequently the workers use the e-mail for both business and private purposes. 3. Job characteristics and personal computer skills have significant positive effects on the use of e-mail for business purpose. However, for the private purpose, only personal computer skills have a significant effect on the use of e-mail. 4. The level of the e-mail use for the business purpose has a significant effect on the work productivity, communication, and job satisfaction, while the level of the e-mail use for the private purpose has a significant effect only on the communication and job satisfaction. The implications for hospital administrators and suggestions for further research are discussed.

• The Journal of Asian Finance, Economics and Business
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• v.8 no.4
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• pp.993-1001
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• 2021

This study aims to determine the factors influencing student performance using the teaching and learning process through e-learning based on the unified theory of acceptance and use technology (UTAUT). This study also sets out to propose additional variables to expand the UTAUT model to be more suitable to use in higher education. This research conducted a literature review, expert interviews, and a self-administered survey involving 200 students at tertiary institutions in Riau province, Indonesia. The questionnaire data were analyzed using SmartPLS 2. This study shows that UTAUT constructs, namely, social influence, facility conditions, and effort expectancy have a significant influence on student behavior and performance, while the performance expectancy variable shows no significant effect. The additional variables, including lecturer characteristics, external motivation, and organizational structure, directly affect student performance. However, concerning student behavior, motivation and environment are the only variables with a significant effect. The results of this study suggest the behavior deteminant such as lecturer characteristics, motivation and environment, and organizational structure improve student performance. This study investigates factors affecting the performance of university students through the learning employing e-learning by developing the UTAUT constructs to include the lecturer characteristics, motivation and environment, and organizational structure in improving student performance.

• Journal of Distribution Science
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• v.20 no.6
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• pp.11-19
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• 2022

Purpose: This study aims at exploring and understanding the effect of four independent variables related to dairy retail marketing and distribution (deep freezers, promotions, company support and distributor-retailer relationship) and one moderating variable Covid-19 lockdown on sales of dairy product during the Covid 19 pandemic situation. Research design and methodology: Personal interviews and door-to-door surveys and promotional tools were designed to publicise and collect data from the retailers. The sale data before, during and after promotion activity were all recorded and evaluated to draw an inferential conclusion. Factor analysis and multiple regression methods were adopted to analyses the data collected. Results: The research shows that four out of the five factors studied was found having significant impact on dairy retail sales. The highest impact on sales was contributed by promotions, secondly by the deep freezer impact followed by distributor-retailer relationship during the study period and lastly but not the least due to influence of Covid-19 lockdown. Conclusions: The study contributes to the body of knowledge in cold chain distribution process through utilization of right mix of tools and tactics for effective marketing and distribution of dairy products in developing countries especially during a pandemic situation.