• 한국콘텐츠학회:학술대회논문집
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• 한국콘텐츠학회 2006년도 추계 종합학술대회 논문집
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• pp.301-305
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• 2006

오늘날 인터넷 원격교육은 큰 발전을 이루었다. 이러한 인터넷 원격교육의 양적인 발전 뿐 아니라 질적인 발전에 대한 연구가 필요한 시점이 되었으며 본 연구에서는 인터넷 원격 교육 수강생들의 만족도에 대한 실태조사를 실시하고 어떤 요인들이 만족도에 영향을 미치는 가를 연구하고자 하였다. 이를 위하여 원격교육에 실제 참여한 이러닝 수강생들을 대상으로 설문을 실시하여 만족도에 영향을 미치는 요인들에 대한 조사를 실시하였다.

• 한국산업융합학회 논문집
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• 제25권1호
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• pp.37-45
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• 2022

It is well known that the Kano model measures customer satisfaction and classifies quality attributes into must-be, attractive as well as one-dimensional. The main purpose of this study is to investigate the dynamics of e-learning quality attributes by applying the proposed method using Kano's satisfaction index in the rapidly changing online learning environment. For this, the current study examined 27 e-learning quality attributes and conducted a comparative study using Kano's results obtained in 2013 and 2020. The result shows that the dynamics of quality attributes suggested by Kano(2001) is confirmed in the case of e-learning. The proposed approach shows better results in terms of Kano's direct classification method, and has potential application areas such as IPA(Importance-Performance Analysis) in the area of risk assemement. Some suggestions for better understanding of the proposed SI-DI diagram are also included in this study.

• 정보학연구
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• 제6권3호
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• pp.137-150
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• 2003

e-Learning 시장은 급속도로 성장할 잠재력을 가지고 있는 반면 이와 관련한 정책적 제도는 아직까지 미흡한 실정이다. e-Learning 서비스를 이용하는 소비자들은 상대적으로 저연령의 특징을 가지고 있으며, 기존 사교육인 학원 등과 병행하여 이용되고 있고, 지출비용은 평균 4만원 정도로 나타났다. e-Learning 이용경험자들은 비교적 만족하고 있으나 계약 및 해약과정, 이용요금 분야에서는 상대적으로 만족 수준이 낮았다. 특히, e-Learning을 이용함에 있어서 소비자의 과거 피해경험 여부가 소비자의 만족도에 상당한 영향을 주고 있는 것으로 분석되어 e-Learning 사업자들의 소비자보호가 상당히 중요한 요인으로 대두되고 있음을 보여 주었다.

• Educational Technology International
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• 제24권1호
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• pp.29-51
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• 2023

This study examined the moderating effect of course satisfaction with class on the relationship between the mode of course delivery and learning presence and performance in university settings. Results showed that there was a moderating effect of the course satisfaction on the relationship between course delivery mode and learning presence. Specifically, higher satisfaction with instructor's teaching activities was associated with improved learning presence in face-to-face, blended, and online learning, in that order. However, there was no significant moderating effect on academic performance. These findings suggest that universities should consider not only the mode of course delivery and highlight the importance of systematic course design by instructors.

• 품질경영학회지
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• 제38권2호
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• pp.161-170
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• 2010

Diffusion of e-learning has been accelerated according as the convenience and effectiveness have been increased rapidly due to the advancement of information technology. However, there has been few studies on systematic evaluation of its performance. SERVQUAL model was applied to evaluate the service quality of a 100% on-line lecture opened in a major Korean university. Two classes, one for 71 undergraduate students, the other for 79 graduate students, were opened for the lecture. The gaps between the expected service and the perceived service scores were compared with respect to sex, age, and e-learning experience. Although the gap score of male and female students were not different significantly, the gap scores among the other comparative groups were different. The perceived score of the older group with more than thirty ages was lower than that of the younger group. It seems that the older group evaluated the score based on the practical use of the subject since they are part-time students with jobs. Also, the perceived score of the group with previous e-learning experience was higher than that of the group with no e-learning experience. It seems that the experienced group evaluated it compared with the previous e-learning satisfaction. As it might be expected, the groups with higher perceived scores had stronger intention to recommend the e-learning lecture to other students.

• 한국산업정보학회논문지
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• 제15권5호
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• pp.211-219
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• 2010

e-러닝으로 대변되는 교육의 변화는 교수중심 수업방식이 학습자 중심의 수업방식으로, 기존의 교과서 중심에서 벗어나 다양한 멀티미디어 매체를 이용한 수업환경으로 바뀌어가고 있다. 지금까지 e-러닝 성과를 높이기 위한 다양한 연구가 있어왔고, 많은 연구에서 컨텐츠 품질이 학습 성과에 영향을 미지는 중요한 요인 중의 하나로_ 밝혀졌다. 본 연구의 목적은 e-러닝 컨텐츠에서 문제풀이 정보의 제시유형과 성별이 학습자의 e-러닝 성과에 어떠한 영향을 미치는지를 분석하는 것이다. 분석 결과는 첫째, 학습 이해도에 있어서 제시 유형과 성별간의 상호작용 효과가 있는 것으로 나타났다. 여성의 경우 문제풀이 정보를 제공하는 것이 높은 이해도를 보인 반면에 남성의 경우는 설명형으로 제공해야 높은 학습 이해도를 보였다. 둘째, 학습 이해도와 학습 만족도에 있어서 문제풀이 정보의 제시 유형간에 유의적인 차이가 있는 것으로 나타났는데, 설명형이 가장 높은 학습 이해도와 만족도를 보였다. 마지막으로, 남성과 여성간의 성별 차이는 학습 이해도와 만족도에 아무런 영향을 주지 않는 것으로 나타났다.

• International Journal of Contents
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• 제9권3호
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• pp.35-41
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• 2013

This paper aims at investigating what Regional University E-Learning Centers (RUECs) has done in promoting e-learning in university education in Korea. First, the e-learning situation in university education in Korea is introduced. Secondly, the background of establishment of RUECs and its functions are explained in detail. Thirdly, a case of RUECs is suggested by using the CNU-University E-Learning Center. In particular, the performance of e-learning is evaluated based on the student satisfaction data, and a paired-t test is implemented to see if there was any difference between 'before' and 'after' e-learning. Lastly, some suggestions are made to promote the e-learning in university education.

• 한국정보기술응용학회:학술대회논문집
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• 한국정보기술응용학회 2005년도 6th 2005 International Conference on Computers, Communications and System
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• pp.127-133
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• 2005

With the increasing use of the Internet improved Internet technologies as well as web-based applications, the uses of e-Learning have also increased the effectiveness of e-Learning has become one of the most practically and theoretically important issues in both Educational Engineering and Information Systems. This study suggests a research model, based on an e-Learning success model, the relationship of the e-leaner's self-regulated learning strategy and the quality perception of the e-Learning environment. This research model focuses on the learning environment and on self regulated learning strategy. The former consists of LMS, learning contents and interaction that are provided by e-Learning and the latter refers to the learners' self-regulated learning strategy. We will show the validity of the model empirically. As result, most of the hypotheses except for H6 suggested in this model were accepted.

• 한국산업정보학회:학술대회논문집
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• 한국산업정보학회 2006년도 춘계 국제학술대회 논문집
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• pp.221-228
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• 2006

With the increasing use of the Internet improved Internet technologies as well as web-based applications, the effectiveness assessment of e-Learning has become one of the most practically and theoretically important issues in both Educational Engineering and Information Systems. This study suggests a research model, based on an e-Learning success model, the relationship of the e-learner's self-regulated learning strategy and the quality perception of the e-Learning environment. This research model focuses on the learning environment and on e-learning strategy. The former consists of learning management system, learning content quality and service quality that are provided by e-Loaming. The latter refers to the learners' self-regulated learning strategy. We will show the validity of the model empirically.

• 지식경영연구
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• 제5권1호
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• pp.19-38
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• 2004

The present paper examines the effect of "community of learning" factors as well as learning and contextual factors on the e-learning performance empirically. The concept of community of learning, which was derived from community of practice, has not been emphasized in previous studies on e-learning. Data were collected from 226 people who had experienced e-learning and multiple regression analysis was used to analyze the data. The results are as follows; First, learning motivation and appropriateness of learning contents, ease of system use, and knowledge sharing have a positive effect on learner's satisfaction. Whereas, learning motivation, appropriateness of learning contents, ease of system use, knowledge sharing, and activated communication are appeared to affect the ability of performing tasks significantly.