• 제목/요약/키워드: disparity Satisfaction

검색결과 26건 처리시간 0.018초

해외진출 기업을 위한 기업과실 보상프로그램의 소비자 만족도 연구 : 한.일 소비자의 노트북 구매와 레스토랑 서비스 비교 (A study on consumer satisfaction based on company mistakes compensation program for companies advancing into overseas market: a comparison of laptop and restaurant service between Korean and Japanese consumers)

  • 손원상
    • 통상정보연구
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    • 제15권1호
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    • pp.3-34
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    • 2013
  • 본 연구에서는 실험을 통해 유형의 제품과 무형의 제품으로 구분하여 각각 다른 보상프로그램에 따른 소비자의 불평행동에 대한 회복과 행동의도에 미치는 영향을 규명하였다. 실험 1에서는 기업의 과실로 인한 불평행동을 경험한 소비자는 기업이 제공하는 보상프로그램을 통해 선호회복이 이루어졌으나, 불평행동을 유발한 제품 간의 소비자 선호회복에는 차이가 있었다. 연구의 결과에 따르면 노트북이 패밀리레스토랑에서의 외식 보다 선호회복이 명확하였음을 확인하였다. 또한 소비자들의 감정회복은 보상을 통해 가능하며, 노트북과 패밀리레스토랑에서의 외식 간 제품유형에 따른 감정회복에는 차이가 있었으나 보상물의 형태에 따른 감정회복 차이는 없었다. 결국 불평을 경험한 소비자는 보상을 통해 선호, 감정, 행동의도를 회복시킬 수 있는데 서비스보다는 유형 제품의 경우 회복이 더욱 컸으며, 동일한 유형제품이라도 보상물의 유형에 따른 회복에는 차이가 없으나 노트북 컴퓨터처럼 유형제품이면서 구매노력이 큰 제품은 감정반응자극이 더욱 효과적임을 알 수 있었다. 실험2에서는 구매습관이 서로 다른 한국과 일본의 대학생 소비자 사이의 구매 후 불평행동과 이의 회복과정이 차이가 있는지를 확인하고자 하였다. 불평행동을 경험한 양국 소비자는 보상을 통한 선호회복에는 차이가 있었으며, 감정과 행동의도의 회복은 차이가 없었다. 이 실험에서는 한국의 대학생은 과시구매형인 반면 일본의 대학생은 유명구매형으로 노트북컴퓨터의 구매과정 및 구매 후 평가에 차이를 보이고 있음을 알 수 있었다. 특히 한국학생은 타인의 의식하는 경향이 강해 보상을 통한 선호회복이 일본의 학생에 비해 빠름을 알 수 있었다. 그러나 감정의 회복과 재구매 회복은 차이가 없기에 불평에 따른 보상프로그램은 감정과 행동의도에 영향을 주는 요인으로 확인되었다.

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학교급식의 관리와 효과에 대한 초등교사들의 태도 분석 (Analysis of Elementary School Teachers' Attitude Toward School Food Service Management and Effect)

  • 김학현
    • 한국학교ㆍ지역보건교육학회지
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    • 제1권1호
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    • pp.61-82
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    • 2000
  • The purpose of this study was to find out the general problems of school food service and to explore a way to improve it, by examining elementary school teacher's consciousness and attitude toward it that gave a big impact on children's development of food habit. For attaining the purpose, the following research questions were posed : 1) What's elementary school teacher attitude toward school food service management? 2) What's elementary school teacher attitude toward school food service effect on children? 3) What's elementary school teacher opinion about how to develop school food service? The subjects of study were 328 male or female teachers who served at elementary school in urban and rural area, including eup, myon, or farming and fishing villages, Kyonggi province. A questionnaire survey was conducted over them. The conclusions were as follows: 1) Teacher Attitude Toward School Food Service Management Concerning food service place, the subjects were more satisfied at food service room(73.3%) than at classroom(23.0%). They responded that food service room was more effective, than classroom, for food transportation, distribution and post-arrangement. Their satisfaction at food service place was significantly different. The older teachers considered personnel management and cooking room's sanitary management to be more efficient, and their age made a significant difference to their consciousness of these things. Many teachers(63.1%) thought the measures to prevent and manage group food poisoning were relatively efficient. The male teachers expressed more affirmative view on the efficiency of school food expense management and menu preparation than female teachers, and there was a significant disparity between male and female teachers. 2) Elementary School Food Service Effect School food service was thought to be very effective for physical growth(74.1%) and physical strength improvement(70.1%). Teachers at smaller school revealed more affirmative response toward school food service effect on correcting an unbalanced diet, and older teachers considered its effect on nutrition knowledge acquisition and learning outcome to be more great. Teachers at larger school put less value on its effect on table manners, and school size produced a significant difference. The number of teachers who thought school food service generally raised parent concern and support for school(36.6%) was a little more than that of teachers who didn't think so(15.2%). And the number of teachers who didn't consider its effect on improving parent food life to be good(29.3%) was slightly more than that of teachers who did. 3) School Food Service Reform Measure What's most urgently needed for better school food service management appeared to be an expansion of facilities concerned, followed by more effective food distribution and transport, cooking room's better sanitary management, more successful food poisoning prevention and management, more effective food expense management, and an increase of food service personnel in the order named. The most effective means of school food service education was found to be a creation of link system to family, followed by a development of school food service education program, a development of teaching materials, an insertion of school food service in curriculum, and teacher education in the order named.

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척추 질환으로 내원한 일본 직장인의 허리 통증 경험이 신체 부위 근골격계질환과의 관련성에 관한 연구 ((A)Study on the relationship between back pain experiences of Japanese employees with spinal disorder and body Musculoskeletal disorder)

  • 정한석;타나베 하지메;쿠와오카 토시후미;아마노 미나에;오노데라 야스시;이노우치 타카시;이모토 유이치;타나베 케이치
    • 대한안전경영과학회지
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    • 제17권2호
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    • pp.107-115
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    • 2015
  • The study targeted Japanese employees who have visited hospital for spinal disorder. The study analyzed work environment and pain relief methods of work-related back pain patients, and the relationship between back pain and other body parts. The purpose of this study was to provide draw up measures for patients with back pain and to provide basic data for the sustainable prevention program. The study result of back pain, in other words, employees suffering from lumbago, had disparity between occupations; the highest number of patients were made up of 16-years or above long-serving employees, and below 5-years of short-serving employees. There were more patients complaining of chronic lumbago than acute lumbago, and patients recognized poor posture as the primary cause of lumbago. Furthermore, 99.5% of spinal disorder patients complain back pain, 23.2% use only alternative therapy, and 15.2% visit clinic and hospital with alternative therapy. Patients showed pain reduction and high satisfaction after using alternative therapy. The study targeted Japanese employees where complement therapy is more generalized than that of Korea, and thus there should be multilateral management programs provided in Korea as well.

우리나라 치과위생사 인력정책 현황 및 과제 (Issues and Challenges of Dental Hygienist Workforce Policy in Korea)

  • 이효진;신선정;배수명;신보미
    • 한국콘텐츠학회논문지
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    • 제19권2호
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    • pp.409-423
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    • 2019
  • 치과보조인력 정책의 현황을 확인하기 위하여 치과보조인력 공급 현황, 지역별 분포, 법적 업무, 근무환경 등의 측면에서 관련 선행문헌고찰 및 자료수집 및 분석을 실시하고, 관련요인을 고찰함으로써 우리나라 정책의 문제점을 도출하고자 하였다. 치과위생사 수의 급격한 양적 증가가 있었음에도 불구하고, 활동 수는 전체의 절반에도 미치지 못하고, 치과계는 여전히 치과위생사 인력난을 경험하고 있다. 치과위생사의 수행업무를 고려했을 때 치과진료보조 업무 수행을 위한 전문적 치과보조인력의 활용이 제한적이다. 또한, 대도시를 중심으로 치과위생사 분포가 편중되고, 치과위생사로만 구성된 치과의료기관 비율이 높기 때문에 지역별 치과보조인력 분포의 불균형을 해결하기 위한 방안 마련이 필요하다. 수행 업무 중 많은 비중이 의료기사법에 구체적으로 명시된 사항이 아니므로 해당행위의 적법성을 판단하는 기준이 모호하다. 치과위생사의 직업수명, 업무 효율성, 직업전문성 및 만족도가 감소함에 따라 직무소진이 빠르게 나타나고 있다. 치과위생사의 법적 업무와 실제 수행하는 업무와의 괴리, 직역 간 갈등의 심화는 정부 차원에서의 치과의료인력의 활용 계획과 방안이 부재하기 때문인 것으로 검토된다. 이에 대해 정부에서는 치과의료서비스 수요에 따라 치과위생사 인력의 역할을 정립하고, 필요 정책을 제도화하며, 인력을 적절하게 활용하기 위한 계획을 수립하기 위한 노력을 해야 한다.

향기흡입법이 발치 전·후에 미치는 불안과 통증에 관한 연구 (A Study on the Effect of Aroma Therapy on Anxiety and Pain Before and After Tooth Extraction)

  • 정미애
    • 한국치위생학회지
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    • 제4권1호
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    • pp.105-117
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    • 2004
  • The purpose of this study was to examine the effect of aroma therapy on anxiety and pain before and after tooth extraction. The subjects in this study were 60 patients who felt severe anxiety and pain due to tooth extraction. The experiment was conducted from January through March, 2004, by organizing an experimental group and a control group with 30 patients each. The experimental group was asked to keep wearing lavender-containing necklaces from two days before tooth extraction to inhale lavender, and no such an action was taken to the control group. The collected data were analyzed with SPSS 10.0 program to obtain statistical data. and ${\times}2$ test and t-test were implemented. The findings of this study were as follows: 1. Regarding whether or not the experimental and control groups were homogeneous, men outnumbered women, and the largest number of the patients were in their 30s. Those who were married were more than the others who were unmarried in number, and those who lived with their spouses under the same roof together outnumbered the others who didn't, as the rate of the former stood at 65 percent in the experimental group and 86.4 percent in the control group. They expressed high satisfaction at their spouses, since 45 percent of the experimental group and 31 percent of the control group did it, but the difference between them and those who were unsatisfied was insignificant (pE0.347). By occupation, the largest number of people in the experimental group, which numbered 16.7 percent, were self-employed, and lots of patients in the control group were government workers. As for blood type, type A was most prevailing, which recorded 43.3 percent. By religion, 43 percent of the experimental group had no religion, whereas 36.7 percent of the control group were Christian. The most common monthly income ranged from 2 million to 2.5 million won. 2. There was little disparity in past pain experience between the two groups before aroma therapy was applied. The experimental group underwent more pain (6.15) than the control group (5.78), but the difference wasn't significant. The experimental group (90%) experienced more anxiety and fear than the control group(83%), but the difference was insignificant. This fact showed that there was little gap between the two groups in anxiety and fear caused by tooth extraction. Contrary to earlier expectation that pre-anxiety might not be the same. little significant difference was found. 3. After aroma therapy was applied, 50 percent of the experimental group and 23.3 percent of the control group suffered significantly less anxiety and fear about tooth extraction(${\times}2$=4.59, pE.05). And the experimental group exposed to aroma therapy was less nervous(3.0) than the control group(4.39), and the gap between the two was significant (t=13.37, pE.001). Therefore, aroma therapy had a good effect on alleviating their anxiety. During tooth extraction. 73.3 percent of the experimental group and 93.3 percent of the control group felt pain. The former group suffered Significantly less pain(${\times}2$=4.32, PE.05). Concerning the extent of pain, the experimental group(2.53) found it less painful to have their teeth extracted than the control group(5.50), and the gap between the two was significant(t=5.89, PE.05). 4. As to the effect of aroma therapy on alleviating anxiety or fear, the experimental group(33.3%) felt that aroma therapy let them more relieved. Every member of that group was willing to use aroma therapy again in the future, and 86.7 percent of that group perceived that aroma therapy made a difference to dental treatment. The experimental group responded to aroma therapy favorably, as every member of it had an intention to advise others to use that therapy.

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비수도권 지역에 독립 거주 중인 미혼 청년 가구의 월세 부담 및 거주성 비교 분석 (Incongruence Between Housing Affordability and Residential Environment Quality of Young Renters Living Independently in Non-Seoul Metropolitan Area)

  • 이현정;남상준
    • 토지주택연구
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    • 제15권1호
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    • pp.1-22
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    • 2024
  • 본 연구는 독립된 주거생활을 영위하는 비수도권 지역의 청년(19-34세) 월세 가구를 대상으로 거주지 2곳으로 나뉘어 거주실태와 주거소비수준을 비교하였다. 조사대상 주거 독립 청년은 대체로 20대 중반의 대졸 이상 고학력 임금근로자로 1인 가구였고, 특・광역시에 거주하는 청년 가구 중 고학력자가 많은 반면 비특・광역시에서 임금근로 자가 많았다. 청년 가구는 원룸형의 아파트가 아닌 주택에 2년 미만 거주해 오는 무부채 가구로 주거복지서비스를 이용하지 않았다. 극소수만 이용 중인 주거복지서비스는 주로 공공임대주택과 주거복지 상담 및 정보 이용 서비스에 편향되었다. 또한 지역 주택시장의 차이로 비특・광역시보다 특・광역시 가구가 2배 더 많은 보증금과 약간 더 높은 임대료를 부담하였다. 주거비 지표 중 슈바베지수와 소득대비주거비에서 두 지역 모두 기준선(25%) 이상의 과부담 가구가 다수였고, RIR 30% 이상인 주거빈곤층도 상당수였다. 주거비 지표의 영향 변인으로 소득 증가와 주거 복지서비스 이용이 슈바베지수와 소득대비주거비를 감소시켰고, 추가로 비특・광역시에서 주택만족도를 증가시켰다. 한편 거주환경의 세부 요소들은 생활환경과 편의시설 요인으로 대별되었고, 생활환경 요인 중 치안 및 방범 상태, 주변 도로의 보행 안전, 대기오염 정도, 이웃과의 관계 4가지 요소만 지역 간 차이를 보여 특・광역시보다 비특・광역시에서 더 높은 만족도를 보였다. 아울러 거주환경 지표로 주택 및 전체 주거환경 만족도는 생활환경과 편의시설에 만족할수록 상승하였으며, 공통 설명 변인으로 주택 만족도에서 주택규모와 노후주택 거주, 전체 주거환경에서 주택만족도가 추가되었다. 이처럼 주거 독립한 비수도권 청년에게 주거사다리의 첫 진입 단계인 월세 거주는 주거비 부담을 현저히 키우므로 이를 경감시키는 지원과 함께 생활환경과 편의시설을 개선하는 거주성 확보가 동시에 이루어져야 할 것이다.