An Application of Two-Dimensional Concept of Quality for Improving the Service Quality at Small & Medium-sized Foreign Language Institute (중소 외국어 교육기관의 서비스품질 제고를 위한 二元的 품질개념의 적용)
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- Journal of Korean Society for Quality Management
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- v.29 no.4
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- pp.170-178
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- 2001