• Asia pacific journal of information systems
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• 제27권3호
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• pp.156-175
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• 2017

The proposed conceptual framework is based in the relationships among knowledge of personal information security, trust on the personal information security policies of parcel delivery service companies, privacy concern, trust in and risk of parcel delivery services, and user satisfaction with parcel delivery services. Drawing upon both cognitive theory of emotion and cognitive emotion theory that complement each other, we propose a research model and examine the relationships between cognitive and emotional factors and the usage of parcel delivery services. The proposed model is validated using data from customers who have previously used parcel delivery services. The results show a significant relationship between the cognitive and affective factors and the usage of parcel delivery services. This study enhances our understanding of parcel delivery services based on the consumers' psychological processes and presents useful implications on the importance of privacy and security in these services.

• 한국도서관정보학회지
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• 제29권
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• pp.171-212
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• 1998

In this study, the concept, developments and the present situations of an electronic document delivery services, projects and systems are examined. Also the implications of an electronic document delivery services in the library and the future of the services are studied. Some conclusions and a few suggestions derived from the study are as follows : (1) An electronic document delivery services, one of the most innovative methods for delivering the needed materials to a researcher is now being incorporated into an important part of today's information industries. (2) The technological developments have made it possible to deliver nearly all the document formats electronically, and can make the shortest turnaround time to be 30minutes. The technology has also made it possible to develop user-friendly document delivery services by providing the various methods of requesting of, delivering of and charging for the materials. (3) Different types of institutions have made researches, tests, developments and implementation of an electronic document delivery techniques with different features. (4) The issues of copyrights and standards involved in an electronic document delivery still remain as the problems to be solved. (5) The increase and development of patron-initiated document delivery services have and will have some impacts on the library services with the possibility to pass by the librarians intermediation, but to deliver the materials directly to the end-users. (6) The library could take the outside electronic document delivery services as an opportunity. Accordingly, in order to incorporate this services in the interlibrary loan, collection development and other library services, the library should establish appropriate policies, guidelines and management strategies related to the operations. (7) In order to maximize the use of the electronic document delivery services, the library should provide an appropriate education for the librarian and users to have knowledge and skills on the changing techniques of the electronic document delivery and on the various features as well as changing mechanisms by each system and service.

• 산업경영시스템학회지
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• 제45권4호
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• pp.79-85
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• 2022

Various non-face-to-face services are being activated due to the influence of the Corona 19 virus around the world. However, unlike the rapid development of delivery services, social awareness of delivery services is causing many problems. Therefore, in this study, we analyze the quality attributes of delivery services from the consumer's point of view, and based on the results, we try to derive a direction for service improvement. In this study, quality factors were established through interviews and surveys with actual consumers, and quality attributes were classified through the Kano model and Timko's customer satisfaction coefficient. "Attractive" is ('Ease of ordering, Accurate delivery to the designated place'), "One Dimensional" is ('Variety of payment methods, Accurate delivery on time, Accurate delivery of ordered food, Degree of non-deformation of packaging conditions, etc., Convenience of use time'), "Must be" is ('Kindness of the delivery person'), "Reverse" is ('provision of services, service response to order discrepancies'). This study has academic significance in that it compensated for the disadvantage of not being able to interpret the mathematical meaning of the Kano model with Teamco's customer satisfaction coefficient. It also has practical implications in that it provides an indirect clue to future improvement directions.

• 문화기술의 융합
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• 제8권3호
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• pp.183-189
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• 2022

COVID-19는 커피산업에도 영향을 주고 있다. 이에 새로운 소비 트렌드인 언택트 소비가 증가하고 있으며 언택트 소비를 대표하는 온라인 채널과 배달 어플리케이션을 활용한 소비가 일상화되고 있다. 커피산업에서도 최소한의 접촉만으로 주문이 가능한 드라이브스루, 스마트오더 시스템을 갖춘 커피전문점의 이용이 증가하고 있다. 그러나 언택트 서비스의 대부분이 프랜차이즈에서 선점하고 있는 반면, 개인 커피전문점에서는 차별화된 서비스로 고객과 소통하며 직접서비스를 제공하는 매장들이 많다. COVID-19 감염의 장기화와 함께 전염병으로부터 자유로울 수 없는 현시대의 커피전문점에서는 배달서비스에 대한 고민을 하지 않을 수 없다. 이에 본 연구는 커피배달 서비스에 영향을 미치는 요소들을 분석하였다. 연구결과 COVID-19의 영향으로 커피배달 서비스와 함께 정기배달 서비스 또한 증가하였다. 커피를 다양한 방법으로 즐기고자 하는 소비자들의 홈 카페 이용 증가로 정기배달 서비스가 커피배달 서비스에 중심적인 역할을 하게 될 것이다.

• 디지털산업정보학회논문지
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• 제15권4호
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• pp.159-171
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• 2019

The purpose of this study was to understand the influence of research of consumers' consumption values and toward usage attitude, usage intention and willingness to pay of modern people. The study is a consumer research about food delivery services which is rapidly grown up due to recent transformation on a modern dietary life. This study was based on the main survey had conducted from 23th May 2019 to 26th May 2019 by 336 consumers, aged 18 and older, who had experienced Food delivery services in the past. Statistical analysis was performed by using the IBM SPSS v.25.0. In summary, the results of this study are as follows. First, consumption values of food delivery services had a positive influence on usage attitude. Consumption values were catagorized in five sub-values: functional value, social value, emotional value, epistemic value, and conditional value, all of which were found to be significant in affecting on usage attitude. Second, usage attitude toward food delivery services had a positive influence on usage intention. Third, usage attitude toward food delivery services had a positive influence on willingness to pay. Fourth, usage intention of food delivery services had a positive influence on willingness to pay. The results of the study renders industrial and academic implications to the area of Food delivery services industry.

• Advances in environmental research
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• 제6권1호
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• pp.25-33
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• 2017

This paper discussed plurality in urban governance in Nigeria and its implication on delivery of urban environmental services, with a focus on water supply, sanitation and solid waste disposal. Conceptually, it explained urban governance as the sum total of the ways of achieving an inclusive city and expressed the urban governance system of Nigeria based the legal framework set for them. The paper explored the environmental implications of urban governance in Nigeria. It concluded that urban governance has several implications on delivery of urban environmental services in Nigeria. The dualism in urban governance is a factor contributing towards inefficient delivery of environmental services such as water supply, sanitation and solid waste management in Nigeria. The paper recommended, among others, a constitutional reform that will guarantee efficient urban governance and delivery of environmental services in Nigeria.

• 전자통신동향분석
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• 제35권1호
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• pp.71-79
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• 2020

Since Amazon announced plans to deliver goods to customers using drones, many countries and companies have become interested in drone logistics delivery services and have begun testing drone delivery for various goods based on service scenarios. Whenever there is news of a successful drone delivery anywhere in the world, people increasingly expect the delivery of goods through drones. Although delivery services using drones are currently in a trial-and-error stage, given technical limitations and institutional and social constraints, a complete shift to drone logistics delivery is not yet possible. In anticipation of the drone logistics delivery service, recent drone delivery tests, current service trends, and requirements for drone delivery service will be examined.

• Asian Journal of Business Environment
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• 제14권2호
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• pp.31-40
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• 2024

Purpose: This study aims to explore the factors affecting the willingness to pay for chicken delivery services targeting college students. The results of this study provide insights for improving food delivery market services and developing effective marketing strategies. Research design, data and methodology: A survey employing a questionnaire was administered to students at Chungbuk National University over a 10-day period from May 15 to May 24, 2023. Out of 232 distributed surveys, 218 were considered suitable for analysis. Binomial logistic regression analysis was conducted with the willingness to pay for delivery fees contingent on chicken price, serving as the dependent variable. Results: The main findings are following. First, as the price of chicken increases, the percentage of individuals willing to pay more than 2,000 won for delivery services decreases. Second, regardless of chicken price, males exhibit a lower tendency to bear higher delivery service fees compared to females. Lastly, those who lack awareness of their recent delivery fees or have previously paid charges exceeding 3,000 won demonstrate a greater propensity to pay higher delivery service fees compared to those who have paid fees below 3,000 won. Conclusions: It is essential for chicken sellers to identify key customer segments such as single-person households, and offer pricing and services tailored to their needs and preferences.

• 산경연구논집
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• 제13권3호
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• pp.25-34
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• 2022

Purpose: Food delivery services are rapidly increasing due to the recent COVID-19 outbreak. This study examines how much taste, price, brand, and reliability affect the satisfaction of delivery apps and delivery companies in food delivery services, as well as its effects on repurchase intentions. Research design, data and methodology: Empirical analysis was conducted through questionnaire survey on a coffee shop that started delivery services. Reliability and validity were analyzed, and hypotheses were verified through confirmatory factor analysis, discriminant validity analysis, and path analysis using structural equation modelling. Results: The factors affecting the satisfaction of delivery apps at coffee shops were taste and brand image. Only 'taste' had a statistically significant effect on the factor that made consumers feel satisfaction. In addition, satisfaction with delivery apps of coffee shops and delivery companies had a statistically significant effect on repurchase intention. The company should focus on improving the image of the coffee application rather than the corporate image. Conclusions: Now and in the future, F&B companies will have to recognize and respond, as well as rethink on how to deliver satisfaction of delivery apps and delivery companies to consumers in the ever-increasing delivery competition. This study provides implications through satisfaction analysis of coffee delivery apps and companies.

• 임상간호연구
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• 제21권3호
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• pp.319-334
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• 2015

Purpose: The aim of this study was to analyze various nursing services of delivery room nurses by hospital level, and identify importance and frequency to provide baseline data to establish delivery room nurses' roles. Methods: Through DACUM analysis technique, service descriptions, duties, and tasks were derived from the literature. A survey was done of 242 nurses from delivery rooms of hospitals, general hospitals, superior general hospitals, and special hospitals. Importance and frequency of each service were measured using a 4point scale, and results were analyzed using SPSS. Results: Nursing services for delivery room nurses consisted of 18 duties and 86 tasks. Duties with the highest importance were 'labor support' and 'infection management', and those with lowest importance were 'collaborative care' and 'communication'. The duty with the highest frequency was 'labor support', and lowest frequency was 'communication'. There were differences between importance and frequency depending on the size of hospitals. Conclusion: Results of this first study on nursing services of delivery room nurses. delivery room nurses are performing a wide range of nursing services and the various types are clarified including importance and frequency.