• 한국식품영양학회지
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• 제30권2호
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• pp.345-355
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• 2017

The purpose of this study is to provide basic data for the development direction and strategy for medicines through analysis of differences in choice attributes according to customers awareness of medicines and experience. In order to achieve the purpose of this study, a questionnaire survey was conducted on dietary education among national network trainees and lecturers by the Ministry of Food, Agriculture, Forestry and Livestock in Daegu, Gyeongsan, and Ulsan, Seoul from December 5, 2016, respectively. First, factor analysis results showed that six factors were extracted with respect to the choice of the restaurant. Second, the difference in each factor according to the recognition and experience of medicinal herbs was the health related factor as sex, females, age 50~59 years, companion others, and publicity and advertising' factors were more important for publicity and advertisement when the gender was female, the customer's age was 40~49 years, the companion was other, and the time of use was during the weekend. Among the factors related to 'getting dressed', the more important gender was female, age 40~49 years, and the other partner, The factors related to 'time' were as follows: sex, age, age 20~29 years, no accompanying companions, no time of use, and time importance. The 'menu' factors were more important for men, gender, women, age 40~49 years, companion for guitar, and usage time for weekend dinner. The 'service' factors were more important in 'service' as sex, male age, age 20~29, companion family, usage time, and weekend dinner.

• 식품보건융합연구
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• 제7권3호
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• pp.1-11
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• 2021

Purpose of the research: This study aims to explain the state of marketing using fun among recent popular marketing strategies. Although companies are using various differentiated marketing strategies to gain a competitive edge, among them, fun marketing has constituted the most effective area of interest recently. Research design and methodology: To extract the customer selection attributes of fun marketing, after reviewing the literature, six optional attributes were selected from the factors of fun marketing towards consumers such as funny design, language play, celebrity use, funny taste, how to eat, and newtro (new + retro). Out of 300 questionnaires, 276 were used for analysis, excluding unscrupulous or incomplete questionnaires. The results were reviewed for validity and reliability using SPSS andAMOS, and the hypothesis was verified using structural equation modelling (SEM). Principal results: The results showed that funny design, language play, and newtro statistically significantly affected customer satisfaction, but celebrity use, funny taste, and eating methods had no significant effect. It was also confirmed that satisfaction had a statistically significant effect on repurchase intention. Major conclusions: This study can serve as basic data to enhance the marketing strategy of the food service industry, and it provides theoretical and practical implications.

• 한국항만경제학회지
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• 제28권3호
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• pp.193-214
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• 2012

크루즈 서비스의 선택속성이란 관광형태에서의 복합성, 시설측면에서의 안전성, 시간활용 측면의 효율성, 서비스 수준의 차별성, 편리성 등을 말한다. 관광만족은 기대와 실제 경험 간의 불일치로 인해 발생하게 되는 감정을 의미하는데, 관광을 통한 성과가 기대보다 높으면 만족한다고 할 수 있다. 관광만족은 마케팅과 직접적인 관계에 있으며 높은 수준의 만족을 제공하는 서비스는 서비스의 재이용의도 또는 구전의도에 영향을 미치는 것으로 밝혀졌다. 따라서 선택속성과 관광만족, 행동의도는 서로 유의한 영향을 미치는 유기적 구조를 형성하고 있다고 할 수 있다. 크루즈 서비스의 선택속성이 관광만족과 행동의도에 미치는 영향에 대해 알아보기 위해 팬스타 라인닷컴의 "원나잇크루즈" 서비스 이용객을 대상으로 설문조사를 실시하여 실증분석 한 결과 크루즈 서비스의 선택속성은 크루즈 여행의 관광만족에 정(+)의 영향을 미치는 것으로 나타나 가설1이 채택되었다. 또 크루즈 서비스에 대한 관광만족은 이용객의 행동의도에 정(+)의 영향을 미치는 것으로 나타나 가설2 또한 채택되었다. 그러나 가설3인 크루즈 서비스의 선택속성요인과 이용객의 행동의도에 관한 회귀분석 결과 세부가설인 크루즈 서비스의 여행문화 관리속성이 유의하지 않은 것으로 나타나 가설 3이 부분채택 되었다. 관광 서비스에서 신규고객을 유치하는 것은 물론 필요하지만 기존 고객을 대상으로 하는 사후관리가 선행되어야 할 것이다. 크루즈 서비스에 대해 만족은 느낀 이용객들은 높은 충성도를 가지고 크루즈 서비스의 재이용 또는 추천 및 구전의도를 갖게 된다. 따라서 연안 크루즈 서비스를 제공하는 국내 크루즈 선사들은 고객만족의 관점에서 사업전략을 진행해 나가야 할 것이다.

• 한국식품조리과학회지
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• 제21권5호
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• pp.637-646
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• 2005

The objectives of this study were, 1) to investigate the perception and preference for Japanese chain restaurants due to demographics and consumption behaviors, and 2) to research improvements for Japanese chain restaurants according to the customers' dissatisfaction. Frequency analysis and one-way ANOVA were used to analyze the data. Three hundred questionnaires were distributed and 254 were returned(84.66%). The customers' perception and preference about Japanese chain restaurants were significantly related with each other. The differences of perception and preference due to demographics and consumption behaviors were significant. The most dissatisfied selection attributes were price, number of Korean dishes, number of branch offices, and advertisements, in order. From examining the progressive circmnstances of Korean food-service industry and the social trends toward a preference for healthy, special ethnic food and dishes for diet control and high protein-low fat, it is apparent that food-service businesses related to Japanese food have the potential for success. The results of this study should provide valuable information for administrators and managers in the hospitality industry.

• The Journal of Asian Finance, Economics and Business
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• 제8권1호
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• pp.395-405
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• 2021

The sophistication of technology information has led to a series of innovative activities in the economy, particularly in buying and selling products and services both conventionally and online. Currently online activities provide opportunities for customers to get the desired needs. The purpose of this research is to examine the effect of website quality, hedonic shopping motivation, and impulse buying on customers' satisfaction of online shopping in Indonesia. Eight online marketplaces are the focus of this research. This study uses a quantitative approach. This is a structural equation research with data obtained from 177 students through an online questionnaire using a five-point Likert scale; the selection criteria is having shopped online from various universities in Indonesia. The statistical testing tool used is SPSS 26.0, with the effect between variables determined using Partial Least Square (SmartPLS 3.0). The findings of this study indicate that the nine proposed hypotheses are accepted, positively and significantly, directly or indirectly, which are supported by previous research to reinforce the findings that have been found. The interesting attributes associated with this study are hedonic shopping motivation and impulse buying that mediate the relationship between website quality and customer satisfaction of online shopping in Indonesia's marketplace.

• 한국병원경영학회지
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• 제20권4호
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• pp.50-61
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• 2015

Advances in healthcare technology and rapid economic growth lead to the increased life expectancy and consequently the size of elderly population. Korea is one of the countries that are rapidly aging. Thus, it is particularly important to prepare for the aging society. Recently, the number of healthcare institutions for the elderly citizens has increased. The purpose of selecting a hospital for the elderly is, in general, maintenance of health rather than improvement of health receiving proper treatment. Unlike choosing a hospital for treatment, customers of a long term care hospital have a different set of factors to consider. Especially, when choosing a long term care hospital, the influence of patient's family is greater than the patient. This study examines the factors they consider for long term care hospital. A total of 198 questionnaires were collected from the families of actual patients of long term care hospitals. Twelve questionnaires were found to be non-usable because of missing and unsatisfactory responses. Consequently, 186 questionnaires were used for the analyses. Findings of this study are as follows. First, seven factors have been identified to consider when choosing a long term care hospital for the elderly. They include convenience of facilities, costs variety of facility programs, service hours, reputation, accessibility, quality of medical staff, medical facilities, and facility size. Second, This study measured both importance and satisfaction with these attributes and analyzed the difference between them. Satisfaction was lower than importance in the categories of convenience of facilities, costs, and programs, and accessibility. On the other hand, satisfaction was higher in terms of service hours, reputation, and quality of medical staff. Finally, the current study found positive impact of accessibility and quality of medical staff on reuse intention of a long term care hospital.

• 한국조리학회지
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• 제17권2호
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• pp.85-97
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• 2011

연구는 HMR 상품 중 RTEC(간단 조리 후 먹는 음식)상품에 대한 선택속성이 고객만족에 미치는 영향과 고객만족이 재 구매 의도에 미치는 영향을 살펴보고자 RTEC 상품을 경험해본 여성고객을 모집단으로 하여 서울, 경기지역과 전주, 전북 지역에 거주하는 20대 이상의 여성고객을 대상으로 조사를 실시하였으며, 219부의 유효한 설문지를 최종분석에 사용하였다. 분석결과 가치와 유용성, 선호메뉴와 간편성, 음식품질이 고객만족에 유의한 영향을 미치는 것으로 나타났고, 가치와 유용성, 음식품질이 재 구매 의도에 유의한 영향을 미치는 것으로 나타났으며, 고객만족이 재구매 의도에 유의한 영향을 미치는 것으로 나타났다.

• International Journal of Computer Science & Network Security
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• 제21권6호
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• pp.35-46
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• 2021

Small and Medium Enterprises (SMEs) are increasingly using ERP systems to connect and manage all their functions, whether internally between the different departments, or externally with customers in electronic commerce. However, the selection of the right ERP system is usually an issue, due to the complexities of identifying the criteria, weighting them, and selecting the best system and provider. Because cost is usually important for SMEs, ERP systems based on Cloud Software as a Service (SaaS) has been adopted by many SMEs. However, SMEs face an issue of selecting the right system. Therefore, this paper proposes a fuzziness ranking engine system in order to match the SMEs requirements with the most suitable service provider. The extensive experimental result shows that our approach has better result compared with traditional approaches.

• 유통과학연구
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• 제7권1호
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• pp.71-90
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• 2009

본 연구는 고속도로 휴게소 이용의 만족과 중요도 요인을 분석하고 고속도로 휴게소에서 이용자 만족에 영향을 주는 요인을 찾아내고자 중부고속도로 음성(하남방향, 통영방향) 휴게소 및 영동고속도로 여주(강릉방향)휴게소의 이용객을 대상으로 실증분석 하였다. 분석결과 22개의 고속도로 휴게소 환경단서에 대한 요인분석에서 '휴게소의 음식', '휴게소 문화', '친절 및 위생', '상품', '넓은 공간', '종업원 및 공중전화', '규모 및 시설' 등 7개 요인이 도출되었으며, 7개의 고속도로 휴게소 평가요인 중에서 '휴게소 문화', '친절 및 위생', '종업원 및 공중전화' 요인이 전반적인 방문객 만족도에 유의한 영향을 미치는 것으로 나타났다. 이와 같은 결과는 다양한 만족도 요인 중에서 이들 3가지 요인이 상대적으로 전반적인 휴게소 만족도에 더 큰 영향을 미친다는 것을 시사해주고 있다.

• 한국프랜차이즈경영연구
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• 제9권4호
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• pp.7-19
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• 2018

Purpose - Recently, global management in Korea franchise industry is becoming an important keyword. As an important branch market, Chinese market plays a major role not only by making experience of the competitiveness among global brands which offers a foothold to become a top global brand, but also by actualizing an economies of scale in production, sales, etc. Therefore, it is necessary to identify key successful factor influencing customer evaluation and responses of Korean franchise restaurant targeting Chinese consumers in China context. The purpose of this study is to examine the effects for Korean franchise restaurant selection attributes on perceived value, customer satisfaction and customer loyalty in Chinese context with SmartPLS 3 and Artifical Neural Network(ANN). Research design, data, and methodology - For these purposes, the authors developed several hypotheses. A questionnaire survey was conducted on the panel of online survey companies for Chinese consumers who have visited Korean franchise restaurants. A total of 404 data were analyzed using structural equation modeling(SEM) and artifical neural network(ANN) with SPSS 22.0 and SmartPLS 3.0. Result - The findings of this study are as follows: First, the alternative model findings show that facilities & atmosphere, employee service, and menu influenced on utilitarian value, customer satisfaction, and customer loyalty directly. Second, employee service influenced on customer satisfaction. Third, menu influenced on hedonic value. Fourth, brand reputation influenced on utilitarian value. Fifth, hedonic value increase customer satisfaction and customer loyalty. Sixth, hedonic value increase customer loyalty. Seventh, customer increase customer loyalty. And, the ANN analysis shows that utilitarian value is the first most important factor influencing customer satisfaction, followed by hedonic value, facilities & atmosphere, menu and employee service. However, the ANN analysis shows that customer satisfaction is the first most important factor influencing customer loyalty, followed by utilitarian value, hedonic value, brand reputation, menu, and employee service. Conclusions - This study provides practical implications for enhancing customer satisfaction and customer loyalty by applying the ANN technique that complements the limitations of the linear structural relationship analysis using the proposed model and the alternative model. In other words, the SEM-ANN model provides guidelines on how Korean franchise restaurants should formulate facilities & atmosphere, employee service, and menu mix strategies in China. In addition, ANN 's analysis shows that restaurant brand reputation plays a pivotal role in increasing customer loyalty. The fact suggests that Korean franchise companies should establish their domestic brand reputation prior to their entry into overseas markets such as China.