• Title/Summary/Keyword: customer cooperation

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A Study on manufacturing of Injection Mold and Delivery System Characteristics of Cosmic case (화장품 용기의 유동 특성 및 사출금형 제작에 관한 연구)

  • Choi, Jae-Hoon
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.14 no.12
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    • pp.6047-6052
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    • 2013
  • A cosmetic manufacturing process requires a mold that is inevitable for mass production. Cosmetic containers are one of major factors affecting the customer's purchase decision. In addition, the manufacturing cost in cosmetic container comprises a large portion of the entire product cost. Therefore, a mold satisfying the economical feasibility, aesthetics and functionality is necessary. Among the cosmetic containers, square shape containers have a tendency of having a short shot defect product. The square shaped cosmetic containers are mostly produced as a side gate shape on the two-plate molds. On the other hand, there are two disadvantages, such as gate trace and post processing requirement. The overlap-gateproposed in this study has the characteristics of intaglio gate cutting and no need for post processing. The delivery system of the overlap gate was simulated and compared with the side gate via Moldflow. The improvement in flow, frozen rate, density, and Air trap was confirmed. Based on the simulation results, the mold and performed injection molding was fabricated. In this study, the possibility of the mass production of high aesthetic and functionality cosmetic containers was verified.

The study on effect of policy change on competitive aspect between telecommunication companies (정보통신 정책변화에 따른 통신사업자간 경쟁구도 연구)

  • Eom, Hyeon-Ji;Lee, Hong-Chul
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.18 no.1
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    • pp.553-564
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    • 2017
  • We analyzed the effects of government intervention on competition structure of telecommunication companies.. Results showed a decrease in market share difference among mobile telecommunication companies due to increased competition caused by the introduction of mobile virtual network operators (MVNO) and mobile number portability. We also found that the introduction of the MVNO caused a relaxed competition structure between network operators. Furthermore, we observed an increased subscriber influx of late adapters after the introduction of the Mobile and Service Retail Regulation Law (MRL). However, we found a gradual decrease in the competitiveness of MVNO following the introduction of MRL. In addition, the introduction of Mobile and Service Retail Regulation Law had a negative impact on customer churn as well as the financial structures of telecommunication companies.

Automotive Engine Performance Analysis of antifreeze content and water type (부동액 함유량과 냉각수 종류에 따른 자동차 엔진 성능분석)

  • Hong, Sung-In
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.16 no.3
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    • pp.1594-1599
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    • 2015
  • The world car industry is in an era of internal combustion engines in the past 100 years of environmental, energy and IT is eco-friendly, high-tech cars technologies are bringing an era of change. Until now, the study of new technologies in automobile research and development has been focused on. The car's new technology development is also important, but it's cutting-edge technology is used in the car before the car's performance, and became an important point in the customer experience improvement problems. New technology development, as well as effective for existing technology applied is also important. This study was to determine the effects of temperature and the performance of automobile engine and determine the cause of the content in accordance with the type(tap water, distilled water, underground water) of anti-freeze and water that is contained in the automotive engine cooling water for the effective application of the anti-freeze. In the freezing point of the coolant -10, -20, -30, -40, $-50^{\circ}C$ dynamo performance test was conducted with the numerical analysis. Water (distilled water) were measured at the reference point peak performance 71.112, 99.622hp freezing $-10^{\circ}C$.

The Effective Security Management Scheme against the loss in Hypermarket (대형 할인매장의 안전관리 방안에 관한 고찰)

  • Choi, Sun-Tae
    • Korean Security Journal
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    • no.5
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    • pp.327-350
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    • 2002
  • We, in Korea, have over two hundred hypermarkets and the number is continuously increasing. We drop into a hypermarket for merchandise, which is an integral part of our life style. So, we should consider safety for employees as well as customers because hundreds of thousands of people use the hypermarket every day. In addition to this consideration, the government should also be a political support relating to accidents that occur in the hypermarket because security and safety matters are important to all of us. But even now, Our security conditions do not match our ideal goal and we take countermeasures after accident or loss. This is a result of not having a security management expert coupled with a chief executive officer that has no idea about security awareness and loss prevention. In addition, we do not have specific laws to address these matters. We also lack reasonable ideas to prevent accident and loss. Now is the right time to revamp the laws and ordinances to improve the quality of civilian life. Prevention of accidents is a needed investment for all security personnel. The best solution for businesses is prevention of accidents. This will increase profits and cost-effectiveness as well as increase customer satisfaction. The company should form a security management department for comprehensive protection of assets. The goal of security management employees should be productive and effective security management. Every employee should have responsibility in mind to prevent accidents in his or her work. In addition, The company should have a systematic organization in place and regular training sessions. The most effective security management comes from cooperation of all members. In the 21st century, we pursue a high standard of living which is a result of our cooperation against any accident and loss. Sennewald says The value of security is better measure by what does not happen rather than what does.

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A Study on Process Improvement by Incorporating the Concept of Six-Sigma into Quality Circle Activity (품질분임조와 6시그마 결합을 통한 공정개선 - 제조업 사례를 중심으로 -)

  • Kim, Jae-Hee;Doo, Hee-Yong
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.8 no.3
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    • pp.673-681
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    • 2007
  • The integration of Quality Circles and Six-Sigma has gained attentions for the attainment of enhanced customer satisfaction, costs reduction, and improved business performance. The purpose of this paper is to verify the benefit from the integration of Quality Circles and Six-Sigma by applying the integrated process for an alcohol manufacturing line. In the integrated process, we used the first three steps of Six-Sigma of Define, Measure, and Analyze(D-M-A) and then applied the concept of Quality Circle, which has good performance in the Improvement and Control(I-C) process. For the selection of the theme of quality circles, Analytic Hierarch Process(AHP) is used, and we also employed the experimental design, which is designed to find an optimal operating condition. Furthermore, the results of the economic analysis confirm that the integration process would be successful in reducing the incidence of defects and the quality cost.

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A study on the Influence of Logistic Performance with Factors of Choosing the Third Party Logistics company : Focused on the Using Regulation effect of Logistics Performance (제3자물류기업 선정요인이 물류성과에 미치는 영향에 관한 연구 : 물류환경요인에 의한 조절효과를 중심으로)

  • Choi, Sang-Chon;Chung, Jung-Chae;Yeon, Je-Eun
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.15 no.3
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    • pp.1506-1514
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    • 2014
  • The study is aiming to shed light on not only the influence of logistics output by choosing the third party logistics as the using of third party logistics has been increasing by the manufacturing firms also look over the effect between the factor of third party logistics' choosing and logistics performance in accordance with the changing of the logistics environment. As a result of the study, both service and fame factor among the third party logistics choosing factors have a significant impact on the logistics performance, furthermore the service factor of the logistics environment has an influence on the logistics performance by customer factor after measuring the control effect, and the fame factor has an influence on the logistics performance by both globaliztion and information system factor.

He Effects of Utilization Ability of FIS on the Intention of CRM Implementation (프랜차이징정보시스템 활용 능력이 CRM구축 의도에 미치는 영향)

  • Cho, Yong-Kil
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.9 no.2
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    • pp.523-528
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    • 2008
  • Franchising is a business sector which can be enlarged to a large scale in retailing business. Franchising has expanded its realm of business into realestate business and education business, starting from hospitality business. In franchising, the management of customers is a critical issue, so many franchising companies actively implement the CRM system to improve customer relationship. Therefore, this research focuses on the intention of franchising companies about the implementation of the CRM system. The information system used for managing franchising business is defined as Franchising Information Systems(FIS). In this research, the impact of technological level, educational level and utilization strategy of FIS on the ability of FIS use were analyzed. In addition, the impact of the ability of FIS use on the intention of franchising companies about the implementation of the CRM system was analyzed. The results from the research reveal that the utilization strategy of FIS does not affect the ability of FIS use, but technological level and educational level have an effect on the ability of FIS use. The ability of FIS use has influence on the intention of franchising companies about the implementation of the CRM system.

Study of the Factors of a Submarine Crews' Turnover Intention Based on Kano Model and Suggestion of the Policy Measures (잠수함 승조원의 이직의도 요인 분석을 통한 정책방안제시- Kano모델을 이용하여 -)

  • Bae, Dae Suk;Chae, Myungsin
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.15 no.8
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    • pp.4950-4960
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    • 2014
  • This study examined the factors affecting submarine crews' turnover intention. This study reviewed previous research-related turnover in military organizations. The measurement was designed based on the Kano model, which was originally used to survey the customers' satisfaction with a service or a product. The authors conducted a questionnaire survey of 408 submarine crew, from 1, Nov to 30, Nov, 2013. The results showed that the factors that impact the submarine crews' turnover were the sense of insecurity due to the a poor working environment of the submarine, physical risks due to the water pressure, anxiety due to the closed space, and insecure rank-limited promotion system. The paper discusses the implications of the results from the perspective of military social welfare and provides recommendations for setting up the policy for submarine crews' welfare based on the study result.

A Study on Index Selection for ICT Evaluation of North Korea using AHP (AHP 방법론을 이용한 북한의 ICT 평가를 위한 인덱스 선정에 관한 연구)

  • Park, Cheol-Soo
    • Journal of Information Technology Applications and Management
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    • v.24 no.4
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    • pp.41-55
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    • 2017
  • Industrial Revolution is a concept and a development that has fundamentally changed our society and economy. Industry 4.0 focuses on the end-to-end digitization of all physical assets and integration into digital ecosystems with value chain partners. At present, we find ourselves at the beginning of this fourth stage, which is characterized by so-called "Cyber-Physical Systems". These systems are a consequence of the far-reaching integration of production, sustainability and customer-satisfaction forming the basis of intelligent network systems and processes. If South Korea ran toward global ICT with the advent of the Fourth Industrial Revolution, North Korea has adhered to a unique Juche science and technology. ICT in South Korea and North Korea seems very difficult to find common interests. However, as seen in the Internet and intranets, information and communication technology can find similarities in many areas than in general science and technology. There are many differences not only in the level of ICT and science and technology but also in the direction. And IT terminology and all technologies are also different. What are we preparing for the unification of North and South Korea? If we look at the science and technology sector at present, there seems to be no systematic preparation by the government. South Korea and North Korea need to be prepared for science and technology cooperation. First, it is necessary to understand the exact situation of North Korea's science and technology. In this study, we will perform research to establish mid and long term plans for revitalization of ICT cooperation between the two Koreas. In this study, we will determine the extent to which the two Koreas utilize ICT based on available ICT capabilities and technologies. To do this, we conducted research to measure and evaluate the ICT development index of North Korea using ICT international index.

A Fuzzy AHP based Decision-making Model for Selecting a Telecommunication Company (Fuzzy AHP 기반의 이동통신사 선정을 위한 의사결정모델)

  • Seo, Kwang-Kyu
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.10 no.5
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    • pp.1060-1064
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    • 2009
  • This paper proposes a fuzzy AHP based decision-making model to select a telecommunication company and the target of the proposed model is university students in the capital area. When customers select a telecommunication company, they have difficulty in decision-making because there are many competitive and complementary factors of telecommunication companies. To select a best telecommunication company, customers need to consider a number of different quantitative and qualitative factors such as fare, various services, additional function, etc. In this study, we suggest a fuzzy AHP based decision-making model to select a telecommunication company considering various quantitative and qualitative factors. Especially, fuzzy theory is applied to deal with the unclear or ambiguous problems, and a linear normalization model is developed to convert the value of quantitative factors to fuzzy number. A empirical example which is the target of the university students in the capital area shows the feasibility of the proposed model and it can help customers to make better decision-making for their benefits.