• Title/Summary/Keyword: customer center

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Designing a Distribution Network for Faster Delivery of Online Retailing : A Case Study in Bangkok, Thailand

  • Amchang, Chompoonut;Song, Sang-Hwa
    • The Journal of Industrial Distribution & Business
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    • v.9 no.5
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    • pp.25-35
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    • 2018
  • Purpose - The purpose of this paper is to partition a last-mile delivery network into zones and to determine locations of last mile delivery centers (LMDCs) in Bangkok, Thailand. Research design, data, and methodology - As online shopping has become popular, parcel companies need to improve their delivery services as fast as possible. A network partition has been applied to evaluate suitable service areas by using METIS algorithm to solve this scenario and a facility location problem is used to address LMDC in a partitioned area. Research design, data, and methodology - Clustering and mixed integer programming algorithms are applied to partition the network and to locate facilities in the network. Results - Network partition improves last mile delivery service. METIS algorithm divided the area into 25 partitions by minimizing the inter-network links. To serve short-haul deliveries, this paper located 96 LMDCs in compact partitioning to satisfy customer demands. Conclusions -The computational results from the case study showed that the proposed two-phase algorithm with network partitioning and facility location can efficiently design a last-mile delivery network. It improves parcel delivery services when sending parcels to customers and reduces the overall delivery time. It is expected that the proposed two-phase approach can help parcel delivery companies minimize investment while providing faster delivery services.

A Study on the Implementation of Automation Network for Power Utility using UCA and Fieldbus (UCA와 필드버스를 이용한 전력 설비 자동화 통신망 구축 방안 연구)

  • Choe, In-Ho;Hwang, In-Hwi;Hong, Seung-Ho
    • The Transactions of the Korean Institute of Electrical Engineers D
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    • v.49 no.6
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    • pp.287-298
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    • 2000
  • The UCA is a standard-based approach to utility communications which provides for wide scale integration of functional areas including customer interface, distribution, transmission, power plant, control center, and corporate information systems. Field devices in the power facilities require real-time communications, and they must be interconnected into fieldbus. This study introduces a method of implementing gateway that interfaces UCA and fieldbus. In this study, PROFIBUS and FOUNDATION Fieldbus are selected as candidate fieldbus protocols. Protocol interface in the gateway can be accomplished by mapping objects and services of UCA and fieldbus. MOst of the UCAs CASM objects and services are directly mapped into those of the application and user layers of fieldbus. However, some CASM services are not supported in the application and user layers of fieldbus. This study presents the method of implementing those services. In order to show that the implementation of interface is possible, this study presents pseudo-codes of interface program that maps the objects and services of UCA and fieldbus.

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A Decentralized Coordination Algorithm for a Highly Dynamic Vehicle Routing Problem (동적 차량경로 문제에 대한 분산 알고리즘)

  • Okpoti, Evans Sowah;Jeong, In-Jae
    • Journal of Korean Society of Industrial and Systems Engineering
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    • v.42 no.4
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    • pp.116-125
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    • 2019
  • The Dynamic Vehicle Routing Problem (DVRP) involves a combinatorial optimization problem where new customer demands become known over time, and old routes must be reconfigured to generate new routes while executing the current solution. We consider the high level of dynamism problem. An application of highly dynamic DVRP is the ambulance service where a patient contacts the service center, followed by an evaluation of case severity, and a visit by a practitioner/ ambulance is scheduled accordingly. This paper considers a variant of the DVRP and proposes a decentralized algorithm in which collaborators (Depot and Vehicle), both have only partial information about the entire system. The DVRP is modeled as a periodic re optimization of VRP using the proposed decentralized algorithm where collaborators exchange local information to achieve the best global objective for the current state of the system. We assume the existence of a dispatcher e.g., headquarter of the company who can communicate to vehicles in order to gather information and assigns the new visits to them. The effectiveness of the proposed decentralized coordination algorithm is further evaluated using benchmark data given in literature. The results show that the proposed method performed better than the compared algorithms which utilize the centralized coordination in 12 out of 21 benchmark problems.

A Study on the Framework of International Cooperation Business in HRD KOREA (국제협력사업의 체계적인 추진방향에 관한 연구)

  • Son, Bae-Won;Park, Jae-Hyun
    • Journal of the Korea Safety Management & Science
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    • v.12 no.1
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    • pp.189-198
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    • 2010
  • This study is aimed at proposing the framework of international cooperation business in HRD KOREA. To achieve this goal I collected all of data that were used in process of international cooperation business in HRD KOREA and interviewed some people to get information from the people concerned. After that I analyzed data involved in using SWOT technique and proposed the framework of international cooperation business in HRD KOREA. The conclusions are as these. First, alliances must be vitalized between businesses besides between organizations. For example 'Developing of voluntary comeback program for foreigner' and 'Establishment of HRD KOREA Center' can be proposed as action plans for this strategy. Second, glocalization must be pushed ahead. For example 'Business career monitoring system for PMC' can be proposed as action plan. Third, building of preemptive base must be done. For example 'Standing of international HRD forum' can be proposed as action plan. Fourth, reinforcement of organizational competency must be done. For example 'The program for internationalization' can be proposed as action plan. Fifth, SBU(Strategic Business Unit) must be pushed ahead. For example 'Customer diversification portfolio' can be proposed as action plan.

A Study of user-centric service model and user satisfaction analysis for information service

  • Kim, Chang-Su;Jung, Hoe-Kyung
    • Journal of information and communication convergence engineering
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    • v.7 no.2
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    • pp.92-97
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    • 2009
  • Lately, influence of information rises and interest about satisfaction estimation of information providing service is risin. According to rapid change in information environment, information-providing service is being changed in various form, in which center development is made in relation to the effort for customer satisfaction intended to enhance user's satisfaction level through providing more convenient and higher service centered on information service user rather than information service provider. Organizations providing information service is also changing their service from traditional one centered on service provider to that for user's satisfaction and service quality, and evaluation of information service quality and measurement of user's satisfaction as the result of using information service are regarded important. In this respect, it is needed to measure user's satisfaction level for environmental factors of information service and analyze what kind of influence they have to enhance user's satisfaction level of information service. Also function and efficiency of information offer service are important. Therefore, interest for satisfaction survey to heighten contents satisfaction of information-providing service, service satisfaction, satisfaction of user of system satisfaction is increased. In this paper, we propose a model of the user satisfaction index for information-providing services and present the user satisfaction index is measured to the model. Also we this study suggest qualitative improvements of information-providing service required for change to user-centric information-providing service through measuring user satisfaction index of ITFIND system and schemes to improve information quality

Strategies for Container Terminal Development and Operation for the Hub port in Northeast Asia (동북아 중심항만 구축을 위한 컨테이너 터미널의 개발 및 운영전략)

  • Lee, C.Y.;Yang, W.
    • Proceedings of the Korean Institute of Navigation and Port Research Conference
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    • 1998.10a
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    • pp.271-285
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    • 1998
  • This paper aims to suggest the strategies for Korea port, especially Busan to develope into a viable transhipment center and/or Hub port as the articulation points between mainline and feeder nets. To tackle this goal, the authors clarify the requirements for Korea port which will be critical in determining its position as Hub through the careful analysis on competitiveness, environmental impact, port policy and capacity, transhipment traffic and inherent ablity to generate traffic. The results are summerized as follows. (1) Coping with increasing container volumes, new investment is sustainedly necessary to increase the capacity and inherent ability of container port and create economies of scale. Moreover, increasing port capacity will increase the potential for the Korea port's inclusion into mainline rather than feeder networks. (2) Considering an increasing awareness of need for customer-oriented option s and service quality rather than simply a reliance on infrastructure-led efficiency, privatization of one sort or another and corporation of port have been key strategies in achieving greater efficiency in Korea containerport.

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Development and Application of an Early Exercise Program for Open Heart Surgery Patients (개심술 환자를 위한 조기 운동프로그램의 개발 및 적용에 관한 연구)

  • Ha, Yi-Kyung;Jung, Yoen-Yi
    • Journal of Korean Critical Care Nursing
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    • v.4 no.1
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    • pp.65-73
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    • 2011
  • Purpose: This study was to develop and evaluate stability and effects of an early exercise program for patients with open heart surgery. Methods: The subjects of this study were 30 patients who had either a coronary bypass surgery or a valvular heart surgery at a tertiary hospital in Seoul. The data was collected by observation and measurement from October 1, 2004 to November 15, 2004. Results: The early exercise program developed for this study consisted of range of motion exercise and walking. Intensity of walking was 1~3 METs and increased progressively to daily target distance. During exercise, the subjects were monitored heart rate, blood pressure and RPE (Rating of Perceived Exertion). The mean FIM (Functional Independent Measurements) score of subjects was significantly improved after the early exercise program. However, several complaints such as dizziness or pain were also reported. Most complaints were associated with chest tube and RPE. Conclusion: The early exercise program can help to recover patients' physical activities after surgery, and can be applied to most patients. Patients' RPE, dizziness and pain was possible limitations, therefore, active pain control and prevention of accidents for patients would be needed.

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A Case Study on Kakao's Resilience: Based on Five Levers of Resilience Theory

  • Song, Minzheong
    • International Journal of Internet, Broadcasting and Communication
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    • v.9 no.3
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    • pp.44-58
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    • 2017
  • The purpose of this study is to prove the Korean Internet company, Kakao's resilience capacity. For it, this paper reviews the previous literatures regarding Kakao's business models and discusses 'resilience' theory. Then, it organizes the research questions based on the theoretical background and explains the research methodology. It investigates the case of Kakao's business and organization. The case analysis shows that five levers of resilience are a good indicator for a successful platform business evolution. The five levers are composed of coordination, cooperation, clout, capability, and connection: First lever, coordination that makes the company to restructure its silo governance in order to respond to actual business flow starting from the basic asset like game and music content; second lever, cooperation where the firm provides creative people with playground for startups such as KakaoPage; third lever, clout where the company shares its data by opening its API of AI and chatbot to $3^{rd}$ party developers; fourth lever, capability where the firm establishes AI R&D center, KakaoBrain as the function of multi-domain generalist for developing diverse platforms tackling customer needs; and the last fifth lever, connection where the firm continues to expand its platform business to the peripheries, O2O businesses such as KakaoTaxi, KakaoOrder, KakaoPay, and KakaoBank. In conclusion, this study proposes Internet companies to be a resilient platform utilizing those five levers of resilience in order to form successful platform. This study contributes to the agile innovation of Internet platform with ecological sense.

Pallet Consolidation Problems in Distribution Centers (물류센터의 팔렛합적 문제)

  • Rim, Suk-Chul;Lim, Kyu-Seok
    • Journal of Korean Institute of Industrial Engineers
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    • v.37 no.4
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    • pp.289-296
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    • 2011
  • In most distribution centers, products are received from the suppliers in units of pallet, stored in a rack, moved to the picking area for replenishment, picked according to customer orders, and shipped to customers. In some distribution centers, however, replenishment is made in not a whole pallet but only a portion of a pallet load, mainly due to the limited space in the order-picking area; as a result, partially loaded pallets occupy cells in the rack. As the number of slow-moving items increases, more cells are occupied by partially loaded pallets so that fewer empty cells are available for storing full, incoming pallets. This will necessitate the construction or leasing of additional storage space, which will entail significant cost. As an alternative, we propose pallet consolidation, which involves moving a partial load to another partially-loaded pallet in order to create one empty cell in the rack. In this paper, we define three pallet consolidation problems; formulate each problem as a binary integer programming model; and present heuristic algorithms for the problems. The average performance of each of the proposed heuristics is evaluated using simulation.

Compromised Network Design Model for the Strategic Alliance of Service Centers and Consolidation Terminals in Express Courier Services (택배 영업소 및 화물터미널의 전략적 제휴를 위한 절충적 네트워크 설계에 관한 연구)

  • Chung, Ki-Ho;Ko, Hyun-Jeung;Ko, Chang-Seong
    • Journal of Korean Institute of Industrial Engineers
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    • v.37 no.4
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    • pp.304-310
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    • 2011
  • The express courier business in Korea has been recognized as one of promising business sectors with the annual growth rate of over 10 percent since 2001. As such many domestic and foreign companies have been established and are fiercely competing to extend their own market share. The severe competition has forced them to focus on achieving cost competitiveness and high level of customer service. Small and medium-sized enterprises( SMEs) with relatively poor network infrastructure in particular are facing tougher challenges to cost reduction and efficiency improvement in their logistics networks. Strategic alliances among SMEs may be an effective way to cope with these challenges. Therefore this study proposes an integer programming model for compromised network design and its solution procedure based on maxmin and maxsum criteria for strategic alliances. The applicability and efficiency of the proposed model are demonstrated through an illustrative numerical example.