• 제목/요약/키워드: consumer-oriented communication

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통합적 마케팅 커뮤니케이션의 성공적 실행을 위해 극복해야 할 요인에 대한 고찰 (Factors that Need to be Overcome for Successful Integrated Marketing Communication)

  • 박재진
    • 한국언론정보학보
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    • 제31권
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    • pp.167-192
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    • 2005
  • IMC 실행을 촉진시키기 위한 방법은 무엇인가? 이러한 의문에 답하기 위한 하나의 접근방법은 IMC 성장을 저해하는 기업의 내/외적 문제점들을 찾아내어 해결하는 것이다. 본 연구는 탐색적 요인분석을 통해 8개의 방해요인(조직구조문제, 부서간 이기주의, 데이터베이스 미흡, 효율성분석의 어려움, 고객중심 커뮤니케이션 인식부족, 대행사의존증가, 대행사의 전문성결여, 예산삭감우려)을 추출하였으며, 이들 요인들 중 IMC 실행정도에는 조직구조문제와 고객중심 커뮤니케이션 인식부족에 대한 해소가 그리고 IMC에 대한 유용성지각에는 부서간 이기주의, 고객중심 커뮤니케이션 인식부족, 예산삭감우려에 대한 해소가 유의미한 영향을 미친다는 것을 밝혀냈다. 조직의 규모(예, 매출액 및 마케팅 커뮤니케이션 비용)에 따른 IMC 실행정도의 차이는 존재하지 않았지만 IMC에 대한 유용성지각에 있어서는 고 매출액 집단이 저 매출액 집단에 비해 보다 긍정적인 것으로 나타났다. 결과에 근거하여 이론적 및 실무적 함의가 논의되었다.

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소비자사회학 작용인이 청소년소비자의 소비주의 성향에 미치는 영향: 인천광역시 중학생을 대상으로 (The Effect of Consumer Socialization Factors on the Consumptionism Propensity of Adolescent Consumers: With Special Reference to Middle School Adolescent Consumers in Inchon)

  • 조윤희;윤정혜
    • 한국지역사회생활과학회지
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    • 제11권2호
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    • pp.61-76
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    • 2000
  • Relationships between consumer socialization factors and socioeconomic characteristics and consumptionism propensity were examined using a sample of 529 middle school students in Inchon, Korea. OL.S regression was utilized. 'Communication with friend' and 'acceptance of mass media' had significant positive effects on 'ego-identity developing and differentiating by uniqueness' and 'other oriented and appearance pursuing' propensity, whereas had a significant negative effect on 'consumption orientation', 'Communication with mother' had a significant positive effect on 'consumption orientation'. Boys where significantly higher than girls in 'ego-identity developing and differentiating by uniqueness' and girls were significantly higher than boys in 'other oriented and appearance pursuing'. 'Income had significant positive effects on ego-identity developing and differentiating by uniqueness'.

소비 성향 척도 개발 및 소비성향 집단의 마케팅 커뮤니케이션 반응의 차이 (Differences in Advertising Responses and WOM Communication by Consumption Orientation)

  • 김선숙
    • 한국의류산업학회지
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    • 제14권3호
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    • pp.381-389
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    • 2012
  • This study presents a marketing communication strategy from the aspect of new consumption orientation. Consumer preference on ads media, on-line ads media, and WOM usage were examined for new consumption orientation groups. This study was executed in a question survey format. A total of 182 questionnaires were obtained and data were analyzed by PASW 18.0 and AMOS 7. The results were as follows. First, 8 types of consumption orientation factors were revealed; 'impulsive purchase', 'promotion oriented', 'social contribution', 'passive conformity', 'innovative', 'conspicuous', 'rational', and 'environmental conservation'. Then 4 groups were formed, 'Rational & Positive', 'Conspicuous Conforming', 'Positive Social Interested' and 'Low Price Oriented'. Second, communication responses were analyzed through consumption orientation groups. The 'Rational & Positive' group responded positively to every type of advertising media (especially new media). The 'Conspicuous Conforming' and 'Positive Social Interested' groups preferred traditional media such as TV, radio, and magazines; in addition, the 'Low Price Oriented' group liked only online banner ads. For WOM preference, the 'Rational & Positive' and 'Positive Social Interested' group preferred verbal consumer information like WOM. In distribution types, the just 'Positive Social Interested' group revealed a significant result for internet shopping malls. The results from this study will help establish marketing communication strategies based on the features of consumption orientation.

구매행동유형에 따른 에너지절약 태도와 절약행동 분석 (An Analysis of Attitude and Behavior for Energy-Saving by the Purchase Style)

  • 허경옥
    • 가족자원경영과 정책
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    • 제13권3호
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    • pp.17-30
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    • 2009
  • This study investigated the relationship between style of purchase behavior and search information, attitude, and behavior for energy saving. In addition, this paper classified several consumer groups based on their different styles of purchase behavior and investigated whether those groups differ in attitude and behavior for energy saving. The following is a summary of the main results. First, consumers were classified according to style of purchase behavior into a rational consumer group, a fashion- or brand-oriented group, a group uninterested in consumption, and a neutrally oriented group. Second, there were no significant differences among the four consumer groups in the amount of information search and the level of communication with other consumers related to energy-saving information; however, there were significant differences in terms of the information sources used. For example, the neutrally oriented group was more likely to use more objective information sources. Third, the level of attitude toward energy saving was more likely to be active when consumers were old and rational. Consumers with a high income, education and experience in energy saving, and an active attitude were more likely to be active in energy saving, especially in the disposal stage of purchase. Finally, attitude toward energy saving was the most influential factor in the level of energy-saving behavior.

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psXML: 서비스 중심적 개방형 아키텍처를 가지는 수용가포털을 위한 XML 기반의 표준화 (psXML: A New XML-based Standard Protocol for Service-oriented, Open Architecture of Consumer Portal)

  • 홍준희;최중인;김진호;김창섭;손성용;최준영
    • 조명전기설비학회논문지
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    • 제21권10호
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    • pp.108-117
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    • 2007
  • 고전력수용가포털(Consumer Portal)은 소비자의 다양한 장치들과 광역 네트워크, 그리고 에너지서비스사업자(ESP: 한전 등)의 서비스 애플리케이션 플랫폼을 연결하는 물리적 링크이자 논리적 결합으로, 전력서비스 체계에서 소비자-공급자 간 정보교환과 서비스 거래를 담당하는 양방향 통신의 핵심 인프라로서 포털이다. 전력수용가포털(Consumer Portal)의 성공적인 설계와 개발을 위해서는 효율성, 경제성, 확장성을 고려한 서비스 중심적 표준화 전략이 중요하게 고려되어야 한다. 본 논문에서는 전력수용가포털 설계에 필요한 XML기반의 표준화 안을 psXML(Power System XML)로 제안하고 이를 설계, 구현하여 실제 구축 중인 시스템에 적용하였다. 이는 네트워크 및 프로세서 부담을 최소화할 수 있는 수용가포털을 위한 개방형 표준을 구현한 것이다.

어머니의 아동기 자녀에 대한 소비자사회화 수행과 관련변수 (Mother's Consumer Socialization of Children and Related Variables)

  • 나종연
    • 대한가정학회지
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    • 제36권5호
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    • pp.107-123
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    • 1998
  • Mothers play a major role in children's consumer socialization but little is known about differences in mother's consumer socialization tendencies and the antecedents causing the differences. This study addresses two research questions: First, what are the underlying dimensions of mother's consumer socialization? Second, what are the antecedent variables causing differences in mother's consumer socialization tendencies; can parental style, consumption-related attitudes (attitude toward marketplace and ads., attitude toward consumerism and consumption-oriented attitude) be used as a conceptual basis for hypothesizing these differences? The findings of this research were as follows: 1. Factor analysis suggested five underlying dimensions of mother's consumer socialization of children; Mother-child communication about consumption, Mediation of media, Reaction to purchase requests, Restriction of allowances and Restriction of consumption. 2. The differences in the mother's consumer socialization tendencies among different parental groups matched the differences in child-rearing behaviour suggested by Developmental Psychology and this provided support for expected relationships between general-consumer socialization tendencies, as measured by mothers' behaviour. 3. Differences were found on all factors according to mothers consumption-related attitude. This provided support for the expectation that mothers' consumption related attitudes are important antecedent variables causing differences in consumer socialization tendencies. Some implications and directions for future research were discussed.

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의복 구매시 정보 탐색 활동에 관한 연구 -자아 이미지와 추구 편익을 중심으로- (A Study on the Information Search Behavior Emphasis on the Self-image and Benefit -)

  • 임경복
    • 한국의류학회지
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    • 제22권1호
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    • pp.61-71
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    • 1998
  • The purpose of this study was to identify the factors which explain consumer's information search behavior. Data were analyzed by utilizing factor analysis and multiple-regression to investigate the relationship among information sources, benefit, and actual and ideal self- image and demographics. Based on the results, information sources for benefit, actual and ideal self-image were developed. Predictors of information sources, benefits, and self-image were identified. Marketing implication about information sources were discussed. The results were as follows. 1. Actual and ideal self-images and information sources were devised into three factors. And benefits were devised into five factors. 2. Actual self-image has more predicting power than ideal self-image to the benefits which consumer sought. Among five benefits, character pursuit was the best predicted factor according to the self-image. 3. Among three information sources, mass communication was the most effective source which can be explained by the benefit and self-image. Fashion pursuit factor was the most significant factor to the mass communication oriented source.

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의류점포의 대고객 관계마케팅에 관한 연구 -백화점을 중심으로- (A Study on Relationship marketing of Apparel Store toward Customers-Focused on department store-)

  • 김은정;이선재
    • 한국의류학회지
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    • 제25권6호
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    • pp.1079-1090
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    • 2001
  • This paper suggest the importance of relationship marketing of the apparel store, and proved the relationship between the relationship marketing factors and the relationship quality and performance. In this research, department store is focused, Credence service, contact guest service, and communication service are defined as relationship marketing factors. Satisfaction and trust are defined as relationship quality. And long-term oriented relationship, repeat purchase. and positive word-of-mouth are set to performance. The questionnaire survey was carried out 238 20's & 30's women in the capital region during nov, 2000. SAS package program was used to analyze the gathered data. The investigation of this research reveals some results. First, relationship marketing factor has effects on relationship quality. Second, it is proved that relationship quality has effects on performance. In conclusion, it is proved that relationship marketing of apparel store is very important marketing strategy that make concrete relationship with consumer and give satisfaction and trust to consumer, and then can make partnership with consumer for long-term consideration.

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IoT 기반 과일 전자상거래 시스템의 분석 및 설계 (Analysis and Design of Fruit e-Commerce System based on IoT)

  • 조병호
    • 한국인터넷방송통신학회논문지
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    • 제18권3호
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    • pp.135-141
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    • 2018
  • 최근에 온라인 전자상거래 시스템은 오프라인 상거래 시스템 규모에 비해 급격히 성장되어 모든 분야에 활발히 이루어지고 있다. 그러나 과일이나 채소 같은 신선물 거래의 경우에 오프라인 과일 상거래 유통구조는 매우 복잡하고 비용이 많이 들어서 비효과적이다. 반면에 기존 온라인 전자상거래 시스템은 과일의 신선도에 대한 소비자의 확신이 없어 구매를 꺼린다. 따라서 본 논문에서는 각종 센서, 전파식별 태그 및 네트워크를 이용한 IoT 기반 전자상거래 시스템을 제시하여 과일의 신선도를 알 수 있어 소비자가 안심하고 온라인 주문이 가능하도록 한다. 또한 이 시스템 개발을 위한 객체지향 분석 및 설계 방법이 향후 상용화 시스템 제작에 유용하게 활용될 수 있음을 보여준다.

동대문 소매상권의 재활성화를 위한 전략연구 (A Study on Revitalization Strategies for DongDaeMoon Fashion Retail Market)

  • 임명서;김도연;이문규
    • 패션비즈니스
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    • 제14권4호
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    • pp.41-57
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    • 2010
  • DongDaeMoon fashion retail market, or so-called the new western market, has been playing an important role in DongDaeMoon area's success from 1997 to early 2000's. However, the unique and successful fashion merchandising system of DongDeaMoon retail market has been seriously threatened by consumer need changes as well as by an increased competition from new types of retail stores such as discount stores and online shopping malls. Moreover, its performance has been deteriorated due to the increased number of undifferentiated, small and medium-sized retail stores within the area. In this paper, attempts are made in building revitalization strategies for DongDeaMoon fashion retail market on the basis of analyzing fast fashion and consumers. As results, we found that DongDaeMoon fashion retail market needs cooperated area management plan from related market members. This will help DongDaemoon's image change from deal-oriented market to relationship-oriented market with consumers. Through Focus Group interview, we found DongDeaMoon fashion retail market is confronted with insufficient shopping infrastructure and new challenge from global fast fashion brand. Moreover, to overcome this situation, consumers require repaired communication activities by DongDeaMoon fashion market members on consumer relationship management basis. At the end, this paper try to provide strategic implications for DongDeaMoon fashion retailers.