• 대한치과기공학회지
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• 제13권1호
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• pp.37-51
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• 1991

In order to evaluate health status of dental technicians as an individual and a group, this study was conducted with Todai Health Index Questionaire on randomly sampled 277 persons(236 males and 41 females) from Aug. 20 to Oct. 6, in 1990 obtained Following conclusions were drawn. 1. Age composition of the subjects was 136 males(57.6%) in the age of 20$\sim$29 and 28 females(68.3%) in the age of 20$\sim$24. As for working places, 215 males(91.1%) and 38 females (92.7%) were working for dental laboratories and rest of them were at clinics and hospitals. In working years, male technicians who have been working for 5$\sim$10 years amounted to 80 (33.8%) and 12 females(29.3%) were working for 1$\sim$3years. 2. Responses to psychosomatic subjective symptom complaints rated as the highest in multiple subjective symptom(males : 40.00%, females : 41.98%) and those in physical items and mental irritability(male : 24%, female : 25%) and in mental items came next in order. The rate of complaint in depression was higher in female group than in male group (p<0.05). 3. Resonses to psychosomatic subjective symptom complaints in male group were high in the age of 20$\sim$29 and in the age of 20$\sim$24 in female group. The rates of complaint were higher in multiple subjective symptom, respiratory, eye and skin(p<0.05) and digestives(p<0.01) complaints. 4. Responses to psychosomatic subjective symptom complaints were higher among persons working at dental laboratories than at other working places : dental clinics and hospitals in all the items except for respiratory, depression and aggressiveness. Rates of complaints in eye and skin showed significant difference between working places(p<0.05). 5. Those who are engaged in polishing part tended to complain more about psychosomatic subjective symptoms. 6. The higher the level of education is the more they complained the psychosomatic subjective symptoms both in male and female group. In the difference of complaint respones, male group showed high rates of complaint in depression and female group in aggressiveness(p<0.05). 7. Responses to psychosomatic complaints by the length of working service were moderate in males who were working less than 10 years, and they decreased after 10 years of service. Females showed the highest response rate in the group of 3$\sim$5 years service and the lowest response in the group of 5 years service. Male complained more in aggressiveness and female in respiratory and aggressiveness(p<0.05). 8. Responses to psychosomatic subjective symptom complaint varied according to working hours of a day both in male and female group, showing high complaint rates in multiple subjective symptom, respiratory, eye and skin, mouth and anus, digestive, mental irritability and irregular life in male group(p<0.05).

• 한국전자거래학회지
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• 제22권4호
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• pp.141-158
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• 2017

최근 고객들은 다양한 IT 채널을 이용해 의견을 자유롭게 표현할 수 있게 되었다. 이에 따라 기업은 고객들의 의견 중 특히 부정적인 의견을 효율적으로 관리하기 위해 큰 노력을 기울이고 있다. 기존의 연구들은 주로 고객의 불만 제기 횟수나 상담시간 등의 양적 데이터를 이용하여 고객 이탈 방지에 관해 연구하였으나, 고객이 실제로 언급한 불만 내용을 분석한 연구는 한정적이다. 따라서 본 연구는 고객 불만 데이터를 중심으로 고객 이탈에 영향을 주는 요인들을 알아보기 위해 이탈-항의 이론(Exit-voice theory)을 바탕으로 보안업체의 고객센터로 접수된 46,235명 고객의 268,364건의 상담내용을 양적인 측면뿐이 아니라 질적인 측면에서도 실증 분석하였다. 감성 분석 방법을 활용하여 상담내용의 감성값을 도출하고, 도출된 감성 사전을 이용해 고객의 만족 여부를 명시적으로 알기 어려운 상담내용의 고객 만족도를 예측하였다. 마지막으로 이 감성 값이 고객의 이탈에 미치는 영향을 로지스틱 회귀분석을 통해 분석하였다. 분석 결과 고객이 만족 여부를 명확히 응답하지 않은 경우에도 감성 분석을 이용해 계산된 각 감성값이 고객 이탈에 서로 다른 영향을 준다는 것을 알 수 있었다. 향후 본 연구에서 제시한 감성 분석을 통한 만족도 예측방법으로 고객의 숨은 의도를 효과적으로 파악하여 고객 불만 관리에 실무적으로 활용될 수 있을 것으로 기대한다.

• 대한치과기공학회지
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• 제11권1호
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• pp.35-45
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• 1989

This study was carried out from June, 20, to October 22, 1988, for the purpose of researching on the complaint ratio of Respiratory symptoms of the dental laboratory technicians in Seoul. In this study, aiming to find out complaint ratio of respiratory symptoms of the dental laboratory, SNU-81-AL were applied, at random, to 193 dental laboratory technicians at 39 dental laboratories, as the research group, and to 178 clinical laboratory technicians at 10 general hospitals, as the control group, and above two groups were compared with each other. The following results were obtained from this research. 1. The quantity of respirable dust under 5$\mu$m measured at the dental laborartories was, on an average as well, 5$mg/m^3$-minimum 1.56$mg/m^3$), and the density of CO was, on an average as well, 5.0ppm(Mx 7.0-Mn 3.0). 2. The complaint ratio of five main respiratory symptoms(cough, phlegm, wheezing, nasal catarrh & cold, breathlessness) was, on an average, 44.3% at the dental laboratory technicians, phlegm was the major symptom complained by the greatest number of the technicians. 22.4% of the clinical laboratory technicians complained above 5 main respiratory symptoms, nassal catarrh & cold was the mostly complained symptoms among them. There showed a consideraly significant difference at the complaint ratio between the above 2 occupations(P<0.005). 3. There showed no paticular significant difference between male and female, at the complaint ratio of the dental laboratory technicians. However, there showed a considerable significant difference according to their sexuality, in case of the clinical laboratory technicians. 4. Considered from th view point of age, the highest age group was 20-29 with its average 48.5%, in case of dental laboratory technicians. The highest age group among the clinical laboratory technicians was over 40 age with its 28.7%. There showed no particular significant differences between to tow occupations. 5. Considered from the view point of work period, the highest work period group was 0-3 years with average 47.8%, in case of dental laboratory The highest work period group among the clinical laboratory technicians was 16 years with its 25.2%. There showed no particuar significant differences between the two occupations. 6. Considered from the view point of smoking, phlegm was complained by much more smokers than non-smokers, in both occupations. In case of non-smokers, many complained about nassal catarrh & cold. There showed no particular significant differences between the smokers and the non-smokers.

• 한국환경복원기술학회지
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• 제24권6호
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• pp.49-65
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• 2021

Although the Environmental Impact Assessment (EIA) is continuously being advanced, the number of environmental disputes regarding it is still on the rise. In order to supplement this, it is necessary to analyze the accumulated complaint cases. In this study, through the analysis of complaint cases, it is possible to identify matters that need to be improved in the existing EIA stages as well as various damages and conflicts that were not previously considered or predicted. In the process, we dervied 'complaint-based data demands' that should be additionally examined to improve the EIA. To this end, a total of 348 news articles were collected by searching with combinations of 'environmental impact assessment' and a keyword for each of the six assessment groups. As a result of analysis of collected data, a total of 54 complaint-based data demands were suggested. Among those were 15 items including 'impact of changes in seawater flow on water quality' in the category of water environment; 13 items including 'area of green buffer zone' in atmospheric environment; 10 items including 'impact of soundproof wall on wind corridor' in living environment; 8 items including 'expected number of users' in socioeconomic environment, 4 items including 'feasibility assessment of development site in terms of environmental and ecological aspects' in natural ecological environment; and 4 items including 'prediction of sediment runoff and damaged areas according to the increase in intensity and frequency of torrential rain' in land environment. In future research, more systematic complaint collection and analysis as well as specific provision methods regarding stages, subjects, and forms of use should be sought to apply the derived data demands in the actual EIA process. It is expected that this study can serve to advance the prediction and assessment of EIA in the future and to minimize environmental impact as well as social conflict in advance.

• 지능정보연구
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• 제25권4호
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• pp.35-52
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• 2019

전자정부를 포함한 다양한 형태의 공공서비스가 제공됨에 따라 공공서비스 품질에 대한 국민의 요구 수준이 점점 높아지고 있다. 공공서비스의 품질을 높이기 위해서 공공서비스 품질에 대한 상시적 측정과 개선이 필요함에도 불구하고 전통적인 설문조사는 비용과 시간이 많이 소요되어 한계가 있다. 따라서 공공서비스에서 발생하는 데이터를 기반으로 원하는 시점에 언제라도 공공서비스의 품질을 빠르고 정확하게 측정할 수 있는 분석적 기법이 필요하다. 본 연구에서 공공서비스의 품질을 데이터 기반으로 분석하기 위해 N시의 건축 인허가 민원 서비스를 대상으로 프로세스 마이닝 기법을 이용하여 분석하였다. N시의 건축 인허가 민원 서비스는 분석에 필요한 데이터를 확보할 수 있고 공공서비스 품질관리를 통해 타 기관으로 확산 가능할 것으로 판단되었기 때문이다. 본 연구는 2014년 1월부터 2년 동안 N시에서 발생한 총 3678건의 건축 인허가 민원 서비스에 대해 프로세스 마이닝을 실시하여 프로세스 맵을 그리고 빈도가 높은 부서와 평균작업시간이 긴 부서를 파악하였다. 분석 결과에 따르면 특정 시점에 한 부서별로 업무가 몰리거나 상대적으로 업무가 적은 경우가 발생하였다. 또한 민원의 부하가 늘 경우 민원완료까지 걸리는 시간이 늘어날 것이라는 합리적인 의심을 하였으나 분석 결과 상관관계는 크게 없었다. 분석 결과에 따르면 민원완료까지 걸리는 시간은 당일처리에서 1년 146일까지 매우 다양하게 분포하였다. '하수처리과,' '수도과,' '도시디자인과,' '녹색성장과'의 상위 4개 부서의 누적빈도가 전체의 50%를 넘고 상위 9개 부서의 누적빈도가 70%를 넘어서는 등 빈도가 높은 부서는 한정적이며 부서 간 부하의 불균형이 심했다. 대부분의 민원 서비스는 서로 다른 다양한 패턴의 프로세스를 갖고 있었다. 본 연구의 결과를 활용하면 특정 시점에 민원의 부하가 큰 부서를 찾아내 부서 간 인력 배치를 탄력적으로 운영할 수 있을 것이다. 또한 민원 특성별 협의에 참여하는 부서의 패턴을 분석한 결과, 협의 부서 요청 시 자동화 혹은 추천에 활용할 수 있는 가능성이 보인다. 본 연구는 민원 서비스에 대한 프로세스 마이닝 분석을 통해 향후 공공서비스 품질 개선방향을 제시하는데 활용될 것으로 기대한다.

• 학교보건
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• 통권17호
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• pp.85-91
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• 1988

• 대한간호
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• 제18권3호통권101호
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• pp.57-59
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• 1979

• Journal of Periodontal and Implant Science
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• 제25권1호
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• pp.56-66
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• 1995

It is very important to understand the chief complaint of a patient prior to evaluation of prognosis and establishment of treatment plan. The purpose of this study was to prepare the basic data available for dental practitioners in establishing the treatment plan of periodontal patients. The chief complaints were statistically analyzed according to age and sex from 5.843 periodontal cases(age range: $20{\sim}70,male$: 3,048, female: 2,795) by means of Chi-Square Test in Microstat program. The results were as follows : 1.The proportion of each chief complaint, except routine check was in the following order: pain(32.84%) ; gingival swelling(13.35%); tooth mobility(13.2S%); hypersensitivity(12.53%) ; gingival bleeding(8.45%) ; pus discharge(8.33%) ; food impaction(3.80%); gingival recession(3.59%); halitosis(2.70%) ; itching sensation(1.90%); spacing(O.48%) ; implant(O.39%) ; gingival discoloration(0.38%). 2. The pain was the predominant chief complaint of periodontal patients regardless of age and sex(p

• 품질경영학회지
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• 제46권2호
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• pp.351-374
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• 2018

Purpose: The collective civil complaint problem is considered as important obstructive factor of the nuclear power plant construction project's success and quality. Therefore, this study demonstrate the factors which can affect the settling collective civil complaints, and also suggest the improvement of the resolution. Methods: This study collected the data of Kori Nuclear Power Division staff, local residents and Hanul Nuclear Power Division staff, local residents, and use them for analysis. Results: The results are twofold in the study: First, the 'Situation Recognition' and 'Mutual Cooperation' which are independent variables for solving collective civil complaints have proved to give positive influence on both the nuclear staff and the local residents about the complaint resolution outcome of the dependent variable. Second, the moderation variable 'Expected Benefit' on the influential relationship between the collective civil complaint resolution factor and the civil complaints resolution outcome proved to have a moderating effect only on the nuclear staff. On the other hand, moderation variables 'Time of SOC Business Implementation' and 'Time of Compensation' proved to have a moderating effect only for the local residents. Conclusion: According to the results, the staff have a positive opinion on the benefits of the nuclear power plant construction, while residents feel strongly that they do not get any benefit from the construction despite of tremendous investment and expected benefit in local area. As this results, policy implementation which is superable different understanding is required.

• 대한간호학회지
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• 제18권2호
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• pp.135-152
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• 1988

Since 1950s' we have come to take a deep interest in matrimonial communication as the theories of family therapy though communication came to extend. In the rapid changing modem society, especially, the dysfunctional aspect of the communication rather than functional one tends to grow high because married couples who suffer from isolation and solitary in social life want to satisfy their unfilled desire through matrimonial communication and apt to be hurt easily by their attitudes and behaviors. When these discrepancies in dysfunctional aspect take place repeatedly, the conflict between married couple which is bad in their psychological effects go from bad to worse and influence their somatic symptoms. This study was attempted to examine the relationship between dysfunctional communication patterns of married couple and complaint degree of housewives psychosomatic symptoms and to use as basic materials focusing on nursing system centered around family, which aims to reach the family centered culture of Korea. To gain the aims, some surveys were peformed at Seoul, Chinju and some areas of Kyeongki province, and the study materials were collected from 70 wives who were encountered by 12 pastrolists majoring in clinical pastrol of ‘Y’ Theological Graduate School and from neurotic patients of those who visited the internal Medicine depts of 1 university hospital and 4 hospitals ‘J’ city, among whom they used dysfunctional communication pattern in their married life. And data collection was peformed from Feb. 22, 1988 to April 22. In the survey, four types of dysfunctional communication presented by Song Sung-Ja were used as the survey tool. And the complaint degree on Psychosomatic symptoms was measured by the classification according to the complaint degree of housewives's psychosomatic symptoms through pretest after content validity, in which the housewives who dysfunctional communication wert surveyed. To learn matrimonial Communication patterns that have an effect on housewives psychosomatic symptoms in the surveyed.