• Title/Summary/Keyword: colleague relation conflict

Search Result 3, Processing Time 0.021 seconds

The Effect of the Conflict of Kitchen Employees in Deluxe Hotel on Turnover (특급호텔 조리직 종사원의 갈등이 이직에 미치는 영향)

  • Kim, Jung-Soo
    • Culinary science and hospitality research
    • /
    • v.13 no.1 s.32
    • /
    • pp.99-111
    • /
    • 2007
  • This study aims at inquiring into the effect of kitchen employees' conflict factors in deluxe hotels on turnover to present a improvement plan. For this, it made a survey of 292 kitchen employees in deluxe hotels from December 1 to 10, 2006. The results were as follows: First, it showed that the service welfare conflict had a positive effect on the compensational turnover, and high compensational turnover was caused by high conflict of welfare or benefits. Second, it showed that the cooking job conflict had a positive effect on the developmental turnover. Third, it showed that the colleague relationship conflict had a positive effect on the developmental turnover. Consequently, each factor of compensational and developmental turnover had significantly positive correlation to the cooking job conflict, service welfare conflict and colleague relationship conflict. Considering the above results, the employees' turnover produced results that are contrary to negative and positive effects traditionally discussed various effects or results on organization.

  • PDF

Hospital Employees' Conflict and Attitude Toward Patients (병원직원의 갈등과 환자에 대한 태도)

  • Shin, Jum-Soon;Park, Jae-Yong;Kam, Sin;Joo, Ree
    • Korea Journal of Hospital Management
    • /
    • v.2 no.1
    • /
    • pp.114-136
    • /
    • 1997
  • This study was carried out to find out the effect of conflict between profession groups within medical institution. For the purpose, the questionnaire-based research was done with 605 persons consisting of specialists, residents, nurses, radiologic technicians, clinicopatholigic technicians, health record administrator, administrative employees who are working in a university hospital located in Taegu City from February 15, 1997 to March 2, 1997. The results of the study were summarized as follows. The subject profession group against which each profession group feels the most conflict in interprofession mutual recognition relation was found out as follows; Specialists(34%) against colleague specialists, residents(54.0%) against nurses, nurses(54.8%) against residents, radiologic technicians(44.0%) against residents, and clinicopathologic technicians(34.5%) against nurses, while it was shown that health record administrator felt even conflict against residents, nurses and administrative employees and administrative employees(48.1) did against nurses. Most employee group answered that medical specialists have a one-sided and individual attitude toward all affairs, while both medical specialists and administrative employees of hospital answered that nurses are one-sided. It was shown among such groups that radiologic technicians' conflict results from their thinking which mutual dependence and cooperation are lowest while individual difference is highest, clinicopatholigic technicians' conflict from the problem in mutual communication, medical specialists' conflict from difference in goals greater than other group, respectively lower than other group. The rate of vertical conflict between groups was highest for the health record administrators and then for the radiological technicians, while it was lowest for the medical specialists and then for the nurses. In addition, the rate of horizontal conflict was high for both medical specialists and nurses, but it was low for the health record administrations and clinicopathological technicians. The group with the highest job satisfaction was the medical specialists and nurses, and the group with the highest involvement in organization was the medical specialists and administrative employees. Also it was shown that both medical specialists and clinicopathological technicians show a favorable attitude toward patients. Factors having an effect on the vertical conflict included difference in goals, cooperation within group and leadership. It was shown among those factors, however, that only the leadership has an effect on all the groups evenly. The horizontal conflict was influenced by such factors as educational level, mutual dependence, difference in goals, cooperation within group, and individual difference, when an important factor was the difference in goals for all the groups. Their attitude toward patients was influenced by the vertical conflict and age, but the vertical conflict was the most significant factor for the medical specialists. In conclusion, it is required to control properly the conflict between employees as well as between profession group and to execute good leadership, so as to improve patients' satisfaction which is the key goal of hospital.

  • PDF

Factors Affecting Dental Hygienists's Stress at Public Health Center in Chonbuk Province (보건소 치과위생사의 스트레스에 영향을 미치는 요인)

  • 남용옥;나윤숙
    • Korean Journal of Health Education and Promotion
    • /
    • v.17 no.2
    • /
    • pp.125-149
    • /
    • 2000
  • The purpose of this study was practiced to investigate factors affecting dental hygienists's stress. The results executed by percentage and Likert scale (on a scale of 5) producing a mean standard deviation, T-test, one way ANOV A and person correlation coefficient using SPSS according to purpose of study. The results of study were as follows: 1. Mean point of stress from administration system dental hygienists's was 3.49 2. The dental hygienists's job place was significantly related to stress from duty volume (p=0.000), stress from personal relation(p=0.028) and stress from atmosphere of job(p=0.000). 3. The dental hygienists's career was significantly related to stress from safe job. 4. The dental hygienists's grade in rank was significantly related to stress from pride & self-conceit. 5. The number of colleague worked public health center was significantly related to stress from duty volume. 6. There is a significant relationship between stress from duty volume and stress from conflict of job(p〈0.01, r=0.280). There is a significant relationship between stress from dissatisfaction and stress from personal relationship(p〈0.001, r=0.396). There is a significant relationship between stress from pride & self-conceit and stress from personal relationship(p〈0.001, r=0.423). There is a significant relationship between stress from personal relationship and stress from atmosphere of job(p〈0.001, r=0.662).

  • PDF