• Transactions of the Korean Society for Noise and Vibration Engineering
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• v.26 no.6_spc
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• pp.729-735
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• 2016

According to the survey for working environment of the cashiers in highway tollbooths, workers replied that noise was the most harmful substances next to air pollutant in the tollbooth. Researches on the noise levels exposed to cashiers in the highway tollbooth scarcely have been performed. Therefore, the aim of this study was to acquire baseline data to prevent health impairments of the cashiers by evaluating noise level exposed to them. Noise dosimeters were used for monitoring workers' noise exposure level in the tollbooths at 8 different highway tollgates. The noise levels of tollbooths did not exceed noise exposure limit of the ministry of labor, 90 dB(A). The average TWA inside of the tollbooths was 55.4 dB(A) and the average TWA outside of tollbooths was 58.3 dB(A). The average TWA outside of tollbooths was slightly higher than that of inside of tollbooths. However, the significance probability(p-value) was 0.255 which means statistically not significant. The noise levels inside and outside of tollbooth were statistically significant to both mean traffic volume per day and traffic volume of passenger car.

• Journal of the Korean Society of Safety
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• v.26 no.3
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• pp.75-82
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• 2011

The objective of this study was to identify risk factors associated with the occurrence of musculo-skeletal symptoms of cashiers and provide suggestions for an improved workspace design. Workload and exertion of each task were measured using job analysis and posture analysis. The three most time-consuming tasks were waiting (43.8%), scanning (23.5%) and payment transaction (22.9%). It was analyzed that the workspace can be improved by applying Korean anthropometric data to the design of the desk height. The most common posture was a standing posture with neutral back, and bent lower arms and hands. Finally, it was revealed that 'scanning' and 'payment transaction' seemed more stressful than other operations. The result of the ergonomic evaluation would be a useful basis for designing an improved workspace.

• Journal of Korean Society of Occupational and Environmental Hygiene
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• v.31 no.1
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• pp.13-21
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• 2021

Objectives: The purpose of this study was to evaluate the exposures of cashiers who work at expressway tollbooths. Methods: We measured temperature(temp.), relative humidity(RH), and contaminants with direct reading instruments at ten expressway toll gate in September 2015. Elemental carbon was collected on the quartz filters and analyzed with an OCEC analyzer. Results: The average levels for temp., RH, carbon monoxide, carbon dioxide, dust(PM10), and black carbon were respectively 24.6~27.8℃, 32.3~65.3%, 0.5~1.2 ppm, 456~559 ppm, 12~111 ㎍/㎥, and 3.1~10.1 ㎍/㎥ at each tollbooth. The concentrations of elemental carbon within the tollbooth(1.8~7.2 ㎍/㎥) were lower than outdoors(2.5~10.0 ㎍/㎥), but exhibited a high correlation(r2=0.855). The exposure levels for carbon monoxide, black carbon, and elemental carbon in the tollbooths were significantly higher than the offices. The concentrations of black carbon and elemental carbon showed a high correlation(r2=0.756). Conclusions: The levels of contaminants were below the occupational exposure limits in the expressway tollbooth. There were ventilation and air conditioning systems in the booths, but it is necessary to maintain and use the systems properly.

• Journal of Environmental Health Sciences
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• v.43 no.5
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• pp.370-381
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• 2017

Objectives: The rate at which the nationwide highway is outsourcing the duties of toll gate cashiers to the public is increasing. The aim of this study is to conduct research on job stress for the rate at which the fares are collected by national highway toll gate cashiers. Methods: The population selected was a statistically significant group making up 10% of the total number of people surveyed in 2015, with a population of approximately 5,495 persons. The sample size is intended to cover the maximum sample size of 550 samples and the maximum number of samples that should be obtained. After allocating the number of samples by quota allocation, the qualitative function of Quality Function Deployment (QFD) was applied by random sampling. Results: Job stress ranked at $46.6{\pm}11.5$ points was found to be under the stress of 50% reported in other occupations. Job stress items showed higher for "job instability" compared to other types of tasks. Also, it appeared lower in "conflict in relationships." This is a result of the work characteristics of highway service operators. Conclusions: Time was found to have the highest influence on the workload (${\beta}=0.80$, p. 0.001), which calls for a reduction in time and workload. est influence on the workload (${\beta}=0.80$, p. 0.001), which requires a reduction in time and workload.

• Journal of the Korean Society of Clothing and Textiles
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• v.36 no.5
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• pp.534-548
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• 2012

This study investigates the emotional labor of fast fashion sales personnel using the qualitative research method. The research was performed through an in-depth interview with 10 sales personnel (managers, coordinators, head cashiers, and sales associates) who experienced fast fashion brands from July to October in 2011. The results of this study provide that fast fashion brands do have specific feeling rules and display behavior. Even though the sales personnel spend an extremely short time (about 1 minute) to serve customers, most of them experience exhaustion, fatigue, burnout and self-alienation because of emotional dissonance. Sales personnel do deep-acting and surface acting simultaneously and interviewees who have longer and more sales experience express less emotional dissonance. To reduce the negative results of emotional labor, the company plays an important role through the organizational culture; in addition, deep-acting could be recommended for a beginner until they are comfortable with sales. The results of this study provide the elements of emotional labor in a fast fashion and practical suggestions for store operation and sales personnel training.

• Korea Journal of Hospital Management
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• v.16 no.1
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• pp.77-100
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• 2011

The purpose of this study is to the improvement of general hospital outpatients waiting time using Theory Of Constraints(TOC) methodology and to the development of a Reception Desk in general hospital. This study is to provide decision-making guidelines for hospital managers and to provide feedback for the efficiency of job process. The target people of the study are outpatients and Cashiers on Chungnam national university hospital in Daejeon. The methods of study are summarized as follows. First, The team managers from a Reception Desk group were appointed. This team managers have the adjustment authority to the Outpatients schedule of doctor and Cashier members. Second, The consolidation of the general Reception desk and special inspection the Reception Desk. A movement line and waiting time of patients were simple and fast to accept. As a result of study, it shows that the TOC is the method for a job process and waiting time improvement, patients' satisfaction increase and we need an objective measurement indexes in the medical treatment industry.

• Journal of the Korean Society of Food Science and Nutrition
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• v.35 no.8
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• pp.1088-1096
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• 2006

The purpose of this study was to identify the service encounter blueprint by types of restaurants in order to manage moment of truth when customers who visit a restaurant encounter services. The service encounter blueprint gives an overall picture of the service provision to visualize an entire service process and its integrated structure. The blueprint is used for service process analysis technique. The random samples of 15 customers were observed by types of restaurants and the records were collected for three-days' observation. Interviews were performed by 3 managers, 3 service encounter employees, 3 cashiers, 3 cooks and 10 customers by types of restaurants. After drawing the first service blueprint, it was revised by the interview with the 3 managers and 6 service encounter employees. In this paper, restaurant service processes are reviewed and analyzed. By use of service blueprint, the processes are analyzed to find a fail point, customer wait, employee decision. As a result of making a blueprint of service encounter by types of restaurant, blueprints of fine-dining restaurants and family restaurants were similar, while fast-food restaurants showed a little difference. In particular, difference was indicated in a point where interaction of service encounter occurred. Difference was indicated depending on types of restaurants. Therefore, the efforts to improve this problem were needed. The blueprint is a map or flowchart (called a process chart in manufacturing) of all transactions constituting the service delivery process. The results showed that service encounter blueprint can be used to improve the service process in the restaurant's encounter.