• 한국소음진동공학회논문집
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• 제26권6_spc호
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• pp.729-735
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• 2016

According to the survey for working environment of the cashiers in highway tollbooths, workers replied that noise was the most harmful substances next to air pollutant in the tollbooth. Researches on the noise levels exposed to cashiers in the highway tollbooth scarcely have been performed. Therefore, the aim of this study was to acquire baseline data to prevent health impairments of the cashiers by evaluating noise level exposed to them. Noise dosimeters were used for monitoring workers' noise exposure level in the tollbooths at 8 different highway tollgates. The noise levels of tollbooths did not exceed noise exposure limit of the ministry of labor, 90 dB(A). The average TWA inside of the tollbooths was 55.4 dB(A) and the average TWA outside of tollbooths was 58.3 dB(A). The average TWA outside of tollbooths was slightly higher than that of inside of tollbooths. However, the significance probability(p-value) was 0.255 which means statistically not significant. The noise levels inside and outside of tollbooth were statistically significant to both mean traffic volume per day and traffic volume of passenger car.

• 한국안전학회지
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• 제26권3호
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• pp.75-82
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• 2011

The objective of this study was to identify risk factors associated with the occurrence of musculo-skeletal symptoms of cashiers and provide suggestions for an improved workspace design. Workload and exertion of each task were measured using job analysis and posture analysis. The three most time-consuming tasks were waiting (43.8%), scanning (23.5%) and payment transaction (22.9%). It was analyzed that the workspace can be improved by applying Korean anthropometric data to the design of the desk height. The most common posture was a standing posture with neutral back, and bent lower arms and hands. Finally, it was revealed that 'scanning' and 'payment transaction' seemed more stressful than other operations. The result of the ergonomic evaluation would be a useful basis for designing an improved workspace.

• 한국산업보건학회지
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• 제31권1호
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• pp.13-21
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• 2021

Objectives: The purpose of this study was to evaluate the exposures of cashiers who work at expressway tollbooths. Methods: We measured temperature(temp.), relative humidity(RH), and contaminants with direct reading instruments at ten expressway toll gate in September 2015. Elemental carbon was collected on the quartz filters and analyzed with an OCEC analyzer. Results: The average levels for temp., RH, carbon monoxide, carbon dioxide, dust(PM10), and black carbon were respectively 24.6~27.8℃, 32.3~65.3%, 0.5~1.2 ppm, 456~559 ppm, 12~111 ㎍/㎥, and 3.1~10.1 ㎍/㎥ at each tollbooth. The concentrations of elemental carbon within the tollbooth(1.8~7.2 ㎍/㎥) were lower than outdoors(2.5~10.0 ㎍/㎥), but exhibited a high correlation(r2=0.855). The exposure levels for carbon monoxide, black carbon, and elemental carbon in the tollbooths were significantly higher than the offices. The concentrations of black carbon and elemental carbon showed a high correlation(r2=0.756). Conclusions: The levels of contaminants were below the occupational exposure limits in the expressway tollbooth. There were ventilation and air conditioning systems in the booths, but it is necessary to maintain and use the systems properly.

• 한국환경보건학회지
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• 제43권5호
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• pp.370-381
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• 2017

Objectives: The rate at which the nationwide highway is outsourcing the duties of toll gate cashiers to the public is increasing. The aim of this study is to conduct research on job stress for the rate at which the fares are collected by national highway toll gate cashiers. Methods: The population selected was a statistically significant group making up 10% of the total number of people surveyed in 2015, with a population of approximately 5,495 persons. The sample size is intended to cover the maximum sample size of 550 samples and the maximum number of samples that should be obtained. After allocating the number of samples by quota allocation, the qualitative function of Quality Function Deployment (QFD) was applied by random sampling. Results: Job stress ranked at $46.6{\pm}11.5$ points was found to be under the stress of 50% reported in other occupations. Job stress items showed higher for "job instability" compared to other types of tasks. Also, it appeared lower in "conflict in relationships." This is a result of the work characteristics of highway service operators. Conclusions: Time was found to have the highest influence on the workload (${\beta}=0.80$, p. 0.001), which calls for a reduction in time and workload. est influence on the workload (${\beta}=0.80$, p. 0.001), which requires a reduction in time and workload.

• 한국의류학회지
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• 제36권5호
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• pp.534-548
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• 2012

This study investigates the emotional labor of fast fashion sales personnel using the qualitative research method. The research was performed through an in-depth interview with 10 sales personnel (managers, coordinators, head cashiers, and sales associates) who experienced fast fashion brands from July to October in 2011. The results of this study provide that fast fashion brands do have specific feeling rules and display behavior. Even though the sales personnel spend an extremely short time (about 1 minute) to serve customers, most of them experience exhaustion, fatigue, burnout and self-alienation because of emotional dissonance. Sales personnel do deep-acting and surface acting simultaneously and interviewees who have longer and more sales experience express less emotional dissonance. To reduce the negative results of emotional labor, the company plays an important role through the organizational culture; in addition, deep-acting could be recommended for a beginner until they are comfortable with sales. The results of this study provide the elements of emotional labor in a fast fashion and practical suggestions for store operation and sales personnel training.

• 한국병원경영학회지
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• 제16권1호
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• pp.77-100
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• 2011

The purpose of this study is to the improvement of general hospital outpatients waiting time using Theory Of Constraints(TOC) methodology and to the development of a Reception Desk in general hospital. This study is to provide decision-making guidelines for hospital managers and to provide feedback for the efficiency of job process. The target people of the study are outpatients and Cashiers on Chungnam national university hospital in Daejeon. The methods of study are summarized as follows. First, The team managers from a Reception Desk group were appointed. This team managers have the adjustment authority to the Outpatients schedule of doctor and Cashier members. Second, The consolidation of the general Reception desk and special inspection the Reception Desk. A movement line and waiting time of patients were simple and fast to accept. As a result of study, it shows that the TOC is the method for a job process and waiting time improvement, patients' satisfaction increase and we need an objective measurement indexes in the medical treatment industry.

• 한국식품영양과학회지
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• 제35권8호
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• pp.1088-1096
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• 2006

본 연구에서는 서비스 청사진의 개념과 작성 방법 및 그 활용 의의를 문헌 연구를 통해 고찰하고, 서비스 청사진 기법을 활용하여 고급 레스토랑, 패밀리 레스토랑, 패스트푸드점의 서비스 청사진을 설계하고 각 레스토랑 유형별 차이점을 분석하고자 하였다. 레스토랑 유형에 따른 분석한 결과, 고급 레스토랑과 패밀리 레스토랑은 유사한 서비스 청사진을 나타낸 반면 패스트푸드점은 다른 형태로 나타났는데, 이는 고급 레스토랑과 패밀리 레스토랑은 풀서비스 레스토랑(full-service restaurant)이지만 패스트푸드점은 셀프 서비스 시스템(self-service system)이므로 차이를 나타낸 것으로 조사되었다. 고급 레스토랑과 패밀리 레스토랑에는 전화 예약과 주차 관련 항목이 있고, 그 중 일부 패밀리 레스토랑에서는 테이크아웃을 하고 있는 점이 차이가 있었다. 패스트푸드점은 전화 예약, 주차 등이 서비스 청사진에서 생략되어 상대적으로 간단한 도면으로 나타났으며, 전화 주문 및 배달 서비스가 있는 점이 다른 두 유형의 레스토랑과 다르게 나타났다. 각 레스토랑 유형별로 상호작용선, 가시선, 내부적 상호작용선, 실행선을 중심으로 5개 구간으로 나뉘었다. 상호작용선을 중심으로 고객의 행동과 서비스 인카운터 접점 종업원의 행동으로 나뉘었으며, 가시선을 중심으로 눈에 보이는 부분과 눈에 보이지 않는 부분으로 나뉘었다. 내부적 상호작용선을 중심으로 일선과 후방으로 나뉘었고, 실행선을 중심으로 지원 부문과 관리 부문으로 나뉘었다. 본 연구에서는 질적 연구 방법인 서비스 청사진 기법을 활용하여 중점적으로 관리해야 할 서비스 인카운터를 확인하고자 하였으나, 레스토랑 서비스 인카운터에 청사진 기법을 활용한 초기 연구였기 때문에 가시적으로 레스토랑 유형간 차이를 나타내는 정도의 성과를 나타냈다. 앞으로 서비스 청사진에 대해 연구할 때 각 스텝 간의 시간을 측정한다면, 어떤 지점에서 서비스 지연이 일어나는지 확인할 수 있을 것이라 생각된다. 또한 서비스 청사진과 CIT(Critical Incident Technique) 방법을 병행하면 서비스 실패를 사전에 예방하기 위해 중점 관리해야 할 지점에 대해 더 많은 정보를 얻을 수 있으리라고 사료된다.