• 유통과학연구
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• 제13권2호
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• pp.63-73
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• 2015

Purpose - Satisfaction with service is evaluated according to customers' subjective judgment. The expected value of customer service and its evaluations depend on the customers' position. The customer recognizes two different forms of service levels. One is satisfaction and the other is dissatisfaction. Customers who are satisfied want to receive the service in future. However, those dissatisfied try to change the service. The service provider tries to improve the service. There are two different service cycles. One is the successful cycle and the other is the failure cycle. This study aimed to empirically determine the effects of the justice and authenticity of service recovery on customer behavioral intention through an integrated approach to cognitive justice and psychological authenticity. Research design, data, and methodology - Based on a literature review, justice of service recovery was categorized into three types: distributive, procedural, and interactive. Then, authenticity was added to obtain four independent variables, along with recovery satisfaction as a parameter. Behavioral intention, as an outcome variable, was divided into the repurchase intention and positive word-of-mouth. The model and hypotheses were created and measurement items were developed. A questionnaire survey of items concerning the service recovery experience at family restaurants was conducted on college students and residents in Gwangju from September 30 to October 31, 2013. A total of 400 copies of the questionnaire were sent out and 385 were returned. Respondents answered questions about the importance of, and satisfaction with service recovery on a 5-point Likert scale. Excluding 174 copies without service failure experiences and 7 inappropriate copies, 204 copies were analyzed using SPSS 21.0 for Windows and AMOS 20.0 to determine the reliability and validity of measurements. The hypotheses were tested through a goodness-of-fit analysis. Results - First, distributive justice positively affected recovery satisfaction. Second, procedural and interactive justice had no impact. Third, authenticity positively affected recovery satisfaction. Fourth, distributive justice had relatively stronger effects on recovery satisfaction than authenticity. Fifth, recovery satisfaction significantly affected repurchase intention and positive word-of-mouth and it proved effective in mediation. Finally, additional analysis was performed for descriptive statistics of the principal variables by various demographic characteristics and significant differences were found in gender, occupation, and so on. Conclusions - This study has academic significance as the fairness and authenticity of service recovery were investigated to reveal the effects on behavior. The findings could be applied to a wide range of service recovery strategies. However, there are some limitations. First, data was collected only from the residents of Gwangju and most respondents were aged 20-30. Future studies should target a wide range of areas and age groups. Second, because the questionnaire used in this study targets only convenience family restaurants, the results of this study cannot be generalized to all services companies. Future research should be done on a wide range of industries such as hotels, airlines, and hospitals, and perform a comparison between sectors.

• 한국소음진동공학회:학술대회논문집
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• 한국소음진동공학회 2010년도 춘계학술대회 논문집
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• pp.47-47
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• 2010

Over the past 20 years, constant progress in noise and vibration (NVH) engineering has enabled to constantly advance quality and comfort of operation and use of really any products - from automobiles to aircraft, to all kinds of industrial vehicles and machines - to the extend that for many products, supreme NVH performance has becomes part of its brand image in the market. At the same time, the product innovation agenda in the automotive, aircraft and really many other industries, has been extended very much in recent years by meeting ever more strict environmental regulations. Like in the automotive industry, the drive towards meeting emission and CO2 targets leads to very much accelerated adoption of new powertrain concepts (downsizing of ICE, hybrid-electrical...), and to new vehicle architectures and the application of new materials to reduce weight, which bring new challenges for not only maintaining but further improving NVH performance. This drives for innovation in NVH engineering, so as to succeed in meeting a product brand performance for NVH, while as the same time satisfying eco-constraints. Product innovation has also become increasingly dependent on the adoption of electronics and software, which drives for new solutions for NVH engineering that can be applied for NVH performance optimization of mechatronic products. Finally, relentless pressure to shorten time to market while maintaining overall product quality and reliability, mandates that the practice and solutions for NVH engineering can be optimally applied in all phases of product development. The presentation will first review the afore trends for product and process innovation, and discuss the challenges they represent for NVH engineering. Next, the presentation discusses new solutions for NVH engineering of products, so as to meet target brand values, while at the same time meeting ever more strict eco constraints, and this within a context of increasing adoption of electronics and controls to drive product innovation. NVH being very much defined by system level performance, these solutions implement the approach of "Model Based System Engineering" to increase the impact of system level analysis for NVH in all phases of product development: - At the Concept Phase, to be able to do business case analysis of new product concepts; to arrive at an optimized and robust product architecture (e.g. to hybrid powertrain lay-out, to optimize fuel economy); to enable target cascading, to subsystem and component level. - In Development Phase, to increase realism and productivity of simulation, so as to frontload virtual validation of components and subsystems and to further reduce reliance on physical testing. - During the final System Testing Phase, to enable subsystem testing by a combination of physical testing and simulation: using simulation models to simulate the final integration context when testing a subsystem, enabling to frontload subsystem testing before final system integration is possible. - To interconnect Mechanical, Electronical and Controls engineering, in all phases of development, by supporting model driven controls engineering (MIL, SIL, HIL). Finally, the presentation reviews examples of how LMS is implementing such new applications for NVH engineering with lead customers in Europe, Asia and US, with demonstrated benefits both in terms of shortening development cycles, and/or enabling a simulation based approach to reduce reliance on physical testing.

• KDI Journal of Economic Policy
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• 제32권4호
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• pp.35-73
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• 2010

본고는 자산가격의 변동에 따른 민간소비의 동태적 반응을 분석한다. 오차수정모형에 기초한 분석 결과, 민간소비는 자산가격의 변화에 영향을 받지만 2년 정도의 기간이 경과할 경우 총소득에 상응하는 장기균형수준으로 수렴할 가능성이 높게 나타난다. 이러한 민간소비의 조정은 일시적인 소비불균형을 의미하는 공적분오차가 장기소비증가율에 대해 예측력을 가짐을 시사하는데, 최대 3년 정도의 장기소비증가율에 대해 예측력이 있음을 확인할 수 있다. 한편, 민간소비에 대한 영향은 주식가격보다는 주택가격이 상대적으로 더 크고 유의하게 관찰된다. 또한 경기순환을 고려할 경우 소득 및 자산가격의 변화에 대한 민간소비의 단기적인 반응은 경기수축기가 경기확장기보다 크게 추정되었다. 본고에서는 민간소비에 대한 자산가격의 영향과 더불어 수량요인까지 함께 고려한 자산의 변화가 민간소비에 미치는 영향도 구분하여 분석하였다. 분석 결과, 자산의 경우는 장기에서도 총소득과 함께 민간소비에 대해 유의한 설명력을 보인다. 한편, 전체 부를 인적요소인 노동소득과 자산으로 구분하여 자산의 변화에 따른 민간소비의 변화를 추정하였는데, 자산에 대한 소비의 장기탄력성은 노동소득을 고려한 경우가 총소득을 통제한 경우에 비해 높게 나왔다. 노동소득을 고려한 경우 자산에 대한 한계소비성향은 2% 정도로 추정된다. 이는 1,000원의 자산증가에 대해 20원 정도의 소비증대 효과가 있음을 시사한다.

• 한국기후변화학회지
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• 제3권4호
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• pp.235-243
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• 2012

자동차 분야는 온실가스 배출량의 상당 부분을 차지하는 주요 배출원으로써, 우리나라는 온실가스 저감을 위하여 2020년까지 교통부문에서는 BAU 대비 34.3%를 감축하는 것을 목표로 하고 있다. 이러한 목표달성을 위하여 2012년부터 자동차 온실가스 배출기준을 적용하고 있으며, 차기 온실가스 배출기준을 마련하는데 있어 소형 화물차량에 대한 대상차종 포함 여부가 검토되고 있다. 이에 본 연구에서는 경유 소형화물 자동차를 대상으로 주행모드에 따른 온실가스 배출특성을 분석하였다. 차속모드인 NIER 모드를 이용하여 분석한 결과, 자동차 온실가스 배출량은 차속이 증가할수록 감소하는 반비례 경향을 나타내었으며, $CO_2$의 경우 일정차속(65.4 km/h) 이상의 고속구간에서는 배출량이 증가하였다. 자동차 주행거리에 따른 온실가스 배출량 증가는 나타나지 않았으며, 각국의 온실가스 배출량 측정모드를 적용한 결과, 유럽에서 적용하고 있는 NEDC 모드에서 가장 높게 나타났다. 또한, 복합모드 시험 시 $CO_2$ 배출이 CVS-75 모드에 비하여 8% NEDC 모드에 비하여 14% 적게 나타났다.

• 한국인구학
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• 제9권1호
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• pp.41-53
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• 1986

The purpose of this paper is two-fold. One is to investigate the determinants of the demand supply of labor, and another is to project long-term demand and supply of labor. The paper consists of three parts. In the first part, theoretical models and important hypotheses are discussed: for the case of a labor supply model, issues regarding discouraged worker model, permanent wage hypothesis, and relative wage hypothesis are examined and for the case of a demand model, issues regarding estimating an employment demand equation within the framework of an inverted short-run produc- tion function are inspected. Particularly, a theoretical justification for introducing a demographic cohort variable in a labor supply equation is also investigated. In the second part, empirical results of the estimated supply and demand equations are analyzed. Supply equations are specified differently between primary and secondary labor force. That is, for the case of primary labor force groups including males aged 25 and over, attempts are made to explain the variations in participation behavior within the framework of a neo-classical economics oriented permanent wage hypothesis. On the other hand, for the case of females and young male labor force, variations in participation rates are explained in terms of a relative wage hypothesis. In other words, the participation behavior of primary labor force is related to short-rum business fluctuations, while that of secondary labor force is associated with intermediate swings of business cycles and demographic changes in the age structure of population. Some major findings arc summarized as follows. (1) For the case of males aged 14~19 and 2O~24 groups and females aged 14∼19, the effect of schhool enrollment rate is dominant and thus it plays a key role in explaining the recent declining trend of participation rates of these groups. (2) Except for females aged 20∼24, a demographic cohort variable, which captures the impact of changes in the age structure on participation behavior, turns out to show positive and significant coefficients for secondary labor force groups. (3) A cyclical variable produce significant coefficients for prime-age males and females reflecting that as compared to other groups the labor supply behavior of these groups is more closely related to short-run cyclical variations (4) The wage variable, which represents a labor-leisure trade-off turns out to yield significant coefficients only for older age groups (6O and over) for both males and females. This result reveals that unlike the experiences of other higer-income nations, the participation decision of the labor force of our nation is not highly sensitive with respect to wage changes. (5)The estimated result of the employment demand equation displays that given that the level of GNP remains constant the ability of the economy to absord labor force has been declining;that is, the elasticity of GNP with respect to labor absorption decreasre over time. In the third part, the results of long-term projections (for the period of 1986 and 1995) for age-sex specific participation rates are discussed. The participation rate of total males is anticipated to increase slightly, which is contrary to the recent trend of declining participation rates of this group. For the groups aged 25 and below, the participation rates are forecast to decline although the magnitude of decrease is likely to shrink. On the other hand, the participation rate of prime- age males (25 to 59 years old) is predicted to increase slightly during 1985 and 1990. For the case of females, except for 20∼24 and 25∼34 age groups, the participation rates are projected to decrease: the participation rates of 25∼34 age group is likely to remain at its current level, while the participation rate of 20∼24 age group is expected to increase considerably in the future (specifi- cally, from 55% in 1985 to 61% in 1990 and to 69% in 1995). In conclusion, while the number of an excess supply of labor will increase in absolute magnitude, its size as a ratio of total labor force is not likely to increase. However, the age composition of labor force is predicted to change; that is, the proportion of prime-age male and female labor force is projected to increase.

• 지능정보연구
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• 제23권4호
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• pp.111-126
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• 2017

연관 상품 추천은 수많은 상품을 다루는 온라인 상거래에서 소비자의 상품 탐색 시간을 줄여주며 판매자의 매출 증대에 크게 기여한다. 이는 주문과 같은 거래의 빈도를 기반으로 생성되므로, 통계적으로 판매 확률이 높은 상품을 효과적으로 선별할 수 있다. 하지만, 판매 가능성이 높은 경우라도 신상품처럼 판매 초기에 거래 건수가 충분하지 않은 상품은 추천에서 누락될 수 있다. 연관 추천에서 누락된 상품은 이로 인해 노출 기회를 잃게 되고, 이는 거래 건수 감소로 이어져, 또 다시 추천 기회를 잃는 악순환을 겪을 수도 한다. 따라서, 충분한 거래 건수가 쌓이기 전까지 초기 매출은 일정 기간 동안 정체되는 현상을 보이는데, 의류 등과 같이 유행에 민감하거나 계절 변화에 영향을 많이 받는 상품은 이로 인해 매출에 큰 타격을 입을 수도 있다. 본 연구는 이와 같이 거래 초기의 낮은 거래 빈도로 인해 잘 드러나지 않는 상품 간의 잠재적인 연관성을 찾아 추천 기회를 확보할 수 있도록 연관 규칙을 확장하기 위한 목적으로 수행되었다. 두 상품 간에 직접적인 연관성이 나타나지 않더라도 다른 상품을 매개로 두 상품 간의 잠재적 연관성을 예측할 수 있을 것이며, 이런 연관성은 주문에서 나타나는 상품 간 상호작용으로 표현될 수 있으므로, 사회연결망 분석을 활용한 분석을 시도하였다. 사회연결망 분석기법을 통해 각 상품의 속성과 두 상품 간 경로의 특성을 추출하고 회귀분석을 실시하여, 두 상품 간 경로의 최단 거리 및 경로의 개수, 각 상품이 얼마나 많은 상품과 연관성을 갖는지, 두 상품의 분류 카테고리가 어느 정도 일치하는지가 두 상품 간의 잠재적 연관성에 미친다는 것을 확인하였다. 모형의 성능을 평가하기 위해, 일정 기간의 주문 데이터로부터 연결망을 구성하고, 이후 10일 간 생성될 상품 간 연관성을 예측하는 실험을 진행하였다. 실험 결과는 모형을 적용하지 않는 경우보다 제안 모형을 활용할 때 훨씬 많은 연관성을 찾을 수 있음을 보여준다.