• 제목/요약/키워드: brand promise

검색결과 6건 처리시간 0.018초

외식 브랜드신뢰가 브랜드관계 품질에 미치는 영향 - 브랜드 약속의 매개효과를 중심으로 - (Effect of Restaurant Brand Trust on Brand Relationship Quality - Focused on the Mediating Effect of Brand Promise -)

  • 김효연
    • 한국식품영양학회지
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    • 제33권1호
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    • pp.74-85
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    • 2020
  • This study examined the effect of the trust of a restaurant brand on the quality of brand relations centered on the mediating effect of brand promise. The survey was conducted on September 18, 2018 to October 2, 2018, with a total of 707 end users, who are under the age of 19~59, using the restaurant brand for the last six months. The panel survey was conducted by distributing a questionnaire address (URL) email through an online questionnaire. As a result, if you apply the parameters of brand commitment between brand trust and brand relationship quality, brand promise an important role and influence. In particular, only one of the three elements of differentiation, consistency and continue, which are sub-dimensions of brand promise, was continue. This means that consistently long term continue are paramount between brand trust and the quality of brand relationships. These results can be applied to the brand marketing and operations of catering companies.

국내 외식기업의 브랜드 강화전략 (Brand Intensive Strategy of Foodservice Operations in Korea)

  • 류경민
    • 한국조리학회지
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    • 제8권2호
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    • pp.133-151
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    • 2002
  • It is not the time when foodservice operations in Korea envy worldwide foodservice operations. For our foodservice operations to survive unlimited competition we do not wait for strong brand to be made, but make a worldwide brand through systematic tactics and strategy. To be a worldwide first-class foodservice operation we have to make first-class food products and a first-class brand accordingly. Brand has a power to lighten the future of a company and is in the limelight as a being to be attracted an attention from an invisible being. Brand is considered as a means to all the foodservice operations which invests enormous fund and time, and is appeared as a powerful weapon. It is not too much to say that 21st century is a marketing era centering on a brand. But this brand may be changed its property by various environment and changes. On the other hand it may be disappeared. Therefore more attention must be paid continuously about strategic actions to manage the brand. Now all companies can't promise to succeed without a powerful brand. The fact is that a worldwide brand to be made and developed is necessary. Also If not to do so it is very difficult to survive permanently.

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The Relationships among Service Quality and e-Marketing with Trust and Loyalty to Brands of Mobile Telephone Operators in Kosovo

  • UKAJ, Fatos;MULLATAHIRI, Vjosa
    • 유통과학연구
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    • 제17권10호
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    • pp.27-39
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    • 2019
  • Purpose - This study explores the relationships between e-Marketing and perceived service quality with brand trust and loyalty towards the brand of mobile telephone operators in Kosovo. Research design, data, and methodology - The conceptual model of four constructs was developed, while each construct consisted of the set of variables measured by using five-point Likert scale. The primary data was collected via an online survey through SurveyMonkey, distributed via Facebook and email. The collected data were cleaned, validated and tested for its consistency through Cronbach's Alpha; ensured that five assumptions of multiple linear regression are met. To assess the relationships between outcome variable and dependent variables of the model, performed the bivariate correlation, simple, multiple linear and hierarchical regression. Results - Perceived service quality has a positive significant effect on brand trust and loyalty. e-Marketing presents moderating direct effect on brand loyalty, and slightly higher effect through brand trust of the mobile telephone operators in Kosovo. Conclusions - The perceived service quality and brand trust are key determinants in achieving brand loyalty in telecommunication industry, followed by e-Marketing as means to creating expectations, delivering on promise to meet customers' perceptions for service quality with a purpose of building trust, that leads to loyalty towards the brands of mobile operators in Kosovo.

The Mediating Role of Brand Recall and Brand Attitude in Influencing Purchase Intention in Advergames

  • Abdul Adis, Azaze-Azizi;Kim, Hyung-Jun
    • Asia Marketing Journal
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    • 제15권3호
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    • pp.117-139
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    • 2013
  • Research on purchase intention had showed remarkable progress in contributing to the theory of consumer behavior. Despite the popularity of academic discussions on various issues influencing purchase intention, the mediating role of brand recall and brand attitude on purchase intention, in particular advergames, has not yet been well explored, especially in developing economies such as Malaysia. Furthermore, the influence of self-brand congruity, entertainment and brand placement acceptance as antecedents to brand recall and brand attitude are expected to add value to the brand recall, brand attitude and purchase intention relationships. This paper aims to investigate the impact of the mediating role of brand recall and brand attitude on purchase intention in advergames among Malaysian gamers. The antecedents towards brand recall and brand attitude are also examined to measure their influence on purchase intention. A total of 350 Malaysian gamers were interviewed through online survey in this study. The results showed that brand recall and brand attitude mediate the relationship between self-brand congruity, entertainment and brand placement acceptance with purchase intention. Also, entertainment and brand placement acceptance were found to have a significant relationship with brand recall. As expected, brand recall and brand attitude showed a positive relationship with consumer purchase intention in advergames. It was found that self-brand congruity has a significant influence on brand attitude and purchase intention. When users see the brand which matches with them, they tend to act positively toward the brand exposed in the game. This is consistent with Escalas and Bettman (2005) who suggested that the greater the congruity, the more positive the consumer's attitude toward the brand in question. This leads to game usage and purchase (Davis and Lang, 2013). In the advergaming context, the entertainment value in advergames is very important to determine the level of enjoyment and pleasure experienced by gamers during game-playing. Therefore, the more entertaining the ads, the more it will be remembered and the greater the positive behavior of the consumer towards the advergames - this ultimately stimulates their intention to purchase the brand. This study shows the effect of brand placement on brand recall and brand attitude and also purchase intention. Brand placements might not work in games due to the interactivity involved in game-playing as people could be distracted from noticing the brand placements (Yang et al., 2006). However, the significant influence of brand placements found in this study may provide major promise for advertisers. Game players may or may not explicitly remember the brands they see in the games, but these placements may influence their brand recall and brand attitude and could therefore influence later decisions (Yang et al., 2006). In this study, it was found that self-brand congruity was not significantly related with brand recall. The reason for this could be attributed to the fact that this study examined gamers who are highly involved in the interactive medium of games which force them to focus on game play rather than advertisements; the level of recognition to remember the brand exposed in the game is low and contributes to the "mismatch" between the gamers and the said brand. The present study contributes to the existing literature of the antecedents of brand recall and brand attitude in advergames. This study contributes to the role of brand recall and brand attitude as mediators in purchase behavior theory. Academically, the relationship between brand recall and brand attitude is well known in advergaming research, but their impact as important mediators on purchase intention add new understanding in the interactive communication literature. Their mediating role may provide new insights on how they facilitate the effects of self-brand congruity, entertainment and brand placement on purchase intention. Besides that, the studies on the influence of self-brand congruity on brand recall and brand attitude and also consumer intention to purchase had not well-investigated in advergames. This study contributes to fill those gaps in advergames literature. For practitioners, this study could suggest the use of illustrative or demonstrative placements of new products to help customers remember new brands, and the use of associative placements for existing products to increase consumers' purchase intention (Ho et al., 2011). To advertisers, this study may provide useful information to improve their current advertising strategies in games, for instance, by considering game players' congruity, entertainment value and brand placement factors.

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약국 프랜차이즈 가맹점(franchisee)의 브랜드 진정성, 브랜드 동일시, 교육만족도, 브랜드 신뢰, 재계약의도, 추천의도의 관계에 관한 연구 (A Study on the Relationship Among Brand Authenticity, Brand Identification, Educational Satisfaction, Brand Trust, Recommendation and Re-Contract Intention in the Pharmacy Franchisee)

  • 민병석;박우진;배병윤
    • 벤처창업연구
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    • 제14권4호
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    • pp.143-160
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    • 2019
  • 국내의 약국 시장은 의약분업이라는 분기를 기점으로 커다란 변화를 겪었다. 의약분업과 함께 이전에 약국을 찾던 환자들이 병 의원으로 이동하게 되었고, 약국은 병 의원에 대한 의존도가 높아지자 약국은 처방조제 이외의 활로를 모색하기 위한 다양한 활동들을 시작하였다. 이때를 전후해 유통의 중요성이 강조되고, 약국의 경쟁력 강화에 대한 필요가 늘어나면서 프랜차이즈 시장으로 급격히 성장하였다. 약국 프랜차이즈 기업들은 가맹 약국을 위한 주요 제품의 자체브랜드화, 약국 취급 품목의 다양화, 소비자 중심 진열기법 활용과 더불어 일반 프랜차이즈와는 차별화되는 약국 시장에 맞추어 약사 직능의 전문성 강화를 위한 약학 경영학 강의 등을 지속적으로 시행하며 시장 경쟁력을 강화시켜나가고 있으나, 이를 뒷받침해줄 학술적 연구와 조사는 미흡한 상황이다. 이에 도움을 주기 위한 연구로서 약국 프랜차이즈 시장의 외형적 규모 유지 및 확대에 영향을 주는 재계약의도와 추천의도에 미치는 요인을 분석한 결과 재계약의도와 추천의도는 브랜드 신뢰에서 긍정적인 영향을 받는 것으로 나타났고, 브랜드 신뢰는 브랜드 약속, 직원 진정성, 독창성, 제품 우수성, 브랜드 명성, 브랜드 동일시, 교육 만족도의 영향을 받는 것으로 확인되었다.

세계 각국의 비교광고 규제에 관한 비교 연구 (A Comparison Study on the Comparative Advertising Regulation among Nations)

  • 리대룡;이현선
    • 한국언론정보학보
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    • 제26권
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    • pp.209-257
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    • 2004
  • 본 연구는 한국을 비롯한 세계 각국의 비교광고에 관한 다양한 규제들의 내용과 그 특성을 고찰하고 현재 한국의 비교광고 규제의 특성을 도출해내는 데 그 목적이 있다. 이러한 특성을 정확하게 도출해 내기 위해 현재 세계 각국의 비교광고 규제의 특성을 고찰하고 보드윈(Boddewyn)의 1978년의 연구결과와 비교하여 어려한 변화를 보이고 있는지를 살펴보았다. 연구결과, 각국의 비교광고에 대한 규제를 살펴보면, 점차적으로 비교광고에 대한 합법화가 이루어지고 있으며, 과거의 규제와 비교하여 비교광고에 대한 허용범위와 가이드라인을 법적으로 좀더 구체적으로 명시하고 있음을 발견하였다. 현재 한국의 비교광고에 관한 법적 규제 내용에는 과거와 비교하여 좀 더 구체적인 기이드라인이 제시되어 있고, 이는 유럽 국가들의 가이드라인의 수준과 유사함을 발견할 수 있었다.

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