• 한국의류산업학회지
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• 제16권2호
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• pp.235-244
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• 2014

This study investigates the effect of visual merchandising congruity perception on brand attitude and purchase intention. In addition, this study examines the mediating role of perceived risk in the process. Four retail fashion brands with classic image were selected in the previous research to avoid the influence of different brand images. Questionnaires were distributed to 200 customers leaving the four fashion retail stores which were chosen by the previous research. A total of 167 completed questionnaires were analyzed using SPSS 18.0 and AMOS 7.0 statistical packages. The results were summarized as follows. First, visual merchandising congruity perception positively affected brand attitude. This result supports the match-up hypothesis. Second, brand attitude positively influenced purchase intention. Third, visual merchandising congruity perception did not directly affect purchase intention. Visual merchandising congruity perception indirectly influenced purchase intention by mediating brand attitude; however, it did not directly influence purchase intention. Therefore, the strategic approaches to enhance favorable brand attitude through visual merchandising congruity perception should be tried. Fourth, visual merchandising congruity perception negatively affected perceived risk. Fifth, perceived risk negatively affected brand attitude. Sixth, visual merchandising congruity perception affected brand attitude by mediating perceived risk. Therefore, it is needed to devise the visual merchandising strategy that lowers the perceived risk in order to make a positive brand attitude.

• 한국멀티미디어학회논문지
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• 제24권1호
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• pp.146-154
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• 2021

Conspicuous consumption is often investigated in Korea and consumers purchase a product to publicly display economic power or social status. The existing studies argue that brand loyalty and luxury brand preferences escalate conspicuous consumption, and it is important to identify different visual perception to understand irrational consumers' behavior. Car emblem as brands' visual identity represents the brand's image, mission and message. Irrational consumers thus are expected have different visual perception to the emblem or logo. To understand the impact of irrational consumer behavior on visual perception, this study explored how brand loyalty and luxury brand preferences impact on the visual perception of car emblems between Korean domestic brand and imported brand. This study used eye tracking technology to measure the respondents' attention on an emblem of the cars. Eye tracking tools analyze fixations and measure the attention on a specific area of interests (AOI). This study explored the maintaining time and frequency on AOI, as well as explored the size of pupil to identify the respondents' attention on the AOI. In this experiment, the logos of domestic cars (i.e., Hyundai and Kia) and foreign cars (i.e., Mercedes-Benz and BMW) were swapped to see how irrational consumer behavior impact on visual perception of car emblem.

• The Journal of Asian Finance, Economics and Business
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• 제8권2호
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• pp.1071-1078
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• 2021

The purpose of this study is to investigate the relationship among the components of brand equity and to examine the effects of these components on the overall customer-based brand equity from the perspective of the Generation Z. This study is applied in the case of Borobudur World Heritage Destination, which is in Indonesia. A survey questionnaire has been collected through purposive sampling from 167 Generation Z who have visited Borobudur World Heritage Destination. The research hypotheses were supported by the empirical test using a Structural Equation Model with AMOS. The result concludes that destination brand awareness has significant, positive effects on destination brand image and perception of destination quality; destination brand image has positive influences on perception of destination quality and destination brand loyalty; perception of destination quality has significant, positive impacts on destination brand loyalty. Except for destination brand image and destination brand awareness, the perception of destination quality and destination brand loyalty have positive and direct impacts on overall destination brand equity. In sum, overall customer-based brand equity of a world heritage destination in the context of a developing economy is directly influenced by only two components of brand equity, namely, the perception of destination quality and destination brand loyalty.

• 한국의상디자인학회지
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• 제23권4호
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• pp.1-17
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• 2021

This study was examined whether the experiential marketing factors proposed by Bernd Schmitt were applicable to the consumer behavior of active seniors. The study was analyzed the influence of SEMs have on value perception of brand and attitude formation as well as the behavioral intentions of active senior consumers and whether this effect differed between the level of commitment. For empirical analysis, frequency analysis, EFA, reliability, CFA, SEM, and multiple-group comparison analysis were performed. The results showed that sense and feel factor did not have a significant influence on the value perception of brand, while think factor had a positive effect on the value perception of brand. Act factor did not affect the value perception of brand; on the other hand, relate factor had a significant effect on the value perception of brand. The result of structural equation modeling also revealed that the value perception of brand had a positive influence on attitude formation and behavioral intentions. The result of multiple-group comparison analysis confirmed that the influence of act factor on value perception of brand differed according to the level of commitment, but the positive influence of act factor on value perception of brand was limited to the high-level of commitment group. As a result of the influence relate factor had on the value perception of brand, differences existed between the two groups, and the low-level of commitment group had a greater influence than the high-level of commitment group. So it will be effective for active senior consumers to form fashion communities and let them participate in to enhance positive consumer behavior toward fashion brands.

• 복식
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• 제65권8호
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• pp.22-34
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• 2015

This study was intended to investigate the influences of consumer's self-monitoring, pioneer brand awareness, types of endorsers on quality perception of "me-too" brands with a focus on outdoor brands. The design of this research was comprised of 2 types of self-monitoring(high vs. low), 2 types of pioneer brand awareness(high vs. low), 2 types of endorsers(professional expert vs. typical consumer). The study was carried out by using samples from residents of Seoul and Gyeonggi area. The number of subjects used in the final analysis totaled 243, with age of the consumers ranging grom 20's to 50's. The results of this study were as follows. Self-monitoring, pioneer brand awareness and types of endorsers had shown a statistically significant correlation effect on the quality perception of me-too brands. Especially, in the high-level self-monitoring group, the effect of pioneer brand awareness on quality perception of me-too brand was significant when typical consumer model was given. The result presents that using a professional expert model in the market rather than a typical consumer model can offset the quality perception of pioneer brand with low awareness.

• The Journal of Asian Finance, Economics and Business
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• 제8권4호
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• pp.571-580
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• 2021

The study explores the factors affecting the brand selection behavior of retail chains in Vietnam and to what extent they have an impact on the customer's choice intention. This research employs a combination of both qualitative and quantitative mixed methods with the help of SPSS version 22.0 in data analysis. Expert interviews are used to design the questionnaire for the survey conducted on 700 consumers. Research results show that the eight factors of store image (1-to-3 split factor of store image including the display of goods and services), price perception, risk perception, brand attitude, brand awareness, and brand familiarity were determined. They all influence the intention to choose the retail chain brand. With a positive β coefficient, the more store image, price perception, brand attitude, and brand awareness are enhanced, the more likely the intention to choose the retail chain brand. The factor of risk perception has negative ��, resulting in an inverse impact on choosing a retail chain brand name. Price perception and risk perception have the strongest impact on retail chain decision behavior while commodity display factors the least. Based on these important results, the study proposes implications for retailers and manufacturers.

• Asia Marketing Journal
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• 제14권2호
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• pp.39-63
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• 2012

보상프로그램에 관한 기존 연구들은 프로그램에 대한 소비자의 지각된 가치가 높을수록 브랜드충성도가 증가할 것이라는 가정 하에, 소비자가 가장 선호하는 보상프로그램을 설계하는 데 초점을 맞추어왔다. 또한 이들은 연구대상으로 인터넷쇼핑몰보다는 주로 오프라인 매장을 사용하였다. 이는 인터넷쇼핑 상황에서 보상프로그램에 대한 소비자의 가치인식이 브랜드충성도에 미치는 효과가 실제로 유의한지 그렇다면 어떠한 경로를 통해 영향을 미치는 지에 대한 연구가 미흡함을 의미한다. 한편, 소비자는 인터넷쇼핑몰을 이용할 때 필요한 물건을 구매하고자 하는 실용적 동기와 쇼핑 그 자체를 즐기고자 하는 쾌락적 동기를 가지게 되며, 인터넷쇼핑몰은 소비자들의 이러한 양면적 동기를 충족시킬 수 있는 가치(실용적 또는 쾌락적 가치)있는 경험들을 제공함으로써 브랜드충성도를 증가시킬 수 있다. 이는 인터넷쇼핑몰이 제공하는 보상의 유형이 실용적인지, 쾌락적 인지에 따라 다른 유형의 쇼핑 가치를 강화함으로써 브랜드충성도에 영향을 미치는 경로가 달라질 수 있음을 의미한다. 따라서 본 연구는 다음과 같은 세 가지 목적을 가지고 수행되었다. 첫째, 인터넷쇼핑 상황에서의 보상프로그램이 오프라인 쇼핑상황에서와 동일하게 브랜드충성도를 제고하는데 효과적인지 알아보고자 하였다. 둘째, 기존 연구에서 고려하지 않은 "보상프로그램 가치인식 → 브랜드신뢰, 브랜드감정 → 브랜드충성도" 경로를 추가한 연구모형을 제안하고 분석함으로써, 보상프로그램 가치인식이 브랜드충성도에 미치는 또 다른 경로가 있음을 보이고자 하였다. 마지막으로, 보상의 유형(실용적 vs. 쾌락적)에 따라 "보상프로그램 가치인식 → 브랜드신뢰, 브랜드감정 → 브랜드충성도" 관계가 조절될 수 있는지 확인하고자 하였다. 이를 위해 문헌연구를 통해 10개의 가설 및 연구모형을 도출하였으며, 20대 남녀220명을 대상으로 설문조사를 실시하여 데이터를 수집한 후, 구조방정식모델을 이용해 가설들을 검정함으로써 다음과 같은 시사점들을 제공하였다. 먼저, 본 연구는 오프라인 매장을 중심으로 연구되어온 브랜드충성도에 대한 보상프로그램의 효과가 인터넷쇼핑 상황에서도 유의함을 보여줌으로써 인터넷쇼핑몰이 보상프로그램을 운영해야 할 논리적 근거를 마련해주고 있다. 하지만 기존 연구를 통해 확인된 "보상프로그램 가치인식 → 프로그램 충성도 → 브랜드충성도"의 경로가 인터넷쇼핑 상황에서는 유의하지 않은 것으로 나타났다. 반면 "보상프로그램 가치인식 → 브랜드신뢰, 브랜드감정 → 브랜드충성도"의 경로가 유의하게 나타나 인터넷쇼핑몰이 제공하는 보상프로그램에 대한 가치인식은 오프라인 매장과는 다른 경로를 통해 브랜드충성도에 영향을 미치고 있음을 알 수 있다. 한편, 인터넷쇼핑몰이 제공하는 보상프로그램에 대한 가치인식이 브랜드 신뢰에 미치는 영향은 쾌락적 보상보다는 실용적 보상이 더 크게 나타난 반면, (통계적으로 유의하지는 않았지만) 보상프로그램에 대한 가치인식이 브랜드감정에 미치는 영향은 실용적 보상 보다는 쾌락적 보상이 더 큰 것으로 나타났다. 이는 해당 인터넷쇼핑몰을 이용할 때 소비자가 상대적으로 더 추구하는 가치의 유형(실용적 vs. 쾌락적)을 파악하여 이를 강화할 수 있는 유형의 보상을 제공하거나 소비자가 스스로 보상의 유형을 선택할 수 있는 권한을 부여할 경우, 브랜드신뢰와 브랜드감정을 효과적으로 증가시켜 브랜드충성도를 제고할 수 있음을 말해준다.

• 한국생활과학회지
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• 제24권4호
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• pp.513-529
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• 2015

This study performed corroborative analysis by establishing hypothesis so as to corroboratively define the effect on brand attitude of psychological risk recognition in the case where consumers reading negative media news related to bakery recognize crisis communication on the basis of which point. According to corroborative analysis, the role of psychological crisis perception as parameter is confirmed in the causal relation between crisis communication recognition and brand attitude. Such result of study confirms that the positive change in crisis communication recognition reduces psychological risk perception to bakery products and such psychological risk perception eventually become factor which affects brand attitude over products. Such result of study suggests that when reading negative media news on bakery, the influence on consumer's evaluation of news on the basis of certain point and the influence on the formation of causal relation between psychological risk perception and brand attitude has scientific ground. In the aspect, the main result of this study is to find the clue that when comparing precedent study between crisis communication recognition and brand attitude, psychological risk perception is realized with brand attitude as media by verifying the parameter role of psychological risk perception.

• 유통과학연구
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• 제20권11호
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• pp.47-59
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• 2022

Purpose: The study aims to synthesize research trends regarding the distribution of 'other customer perception' on 'brand experience'; concurrently, to identify the promising research directions and suggest useful for managers. Research design, data, and methodology: The paper deals with the distribution of 'other customer perception' on 'brand experience' through evaluating a systematic review combined with biological mapping analysis (VOS viewer) with 226 documents published in 142 journals from 1987 to 2021. Results: The study synthesizes and analyzes existing literature reviews on the distribution of 'other customer perception' on 'brand experience', which mainly highlights three research topic groups. Exploring the component of relationship should be considered in the brand experience scale when the research context is the social interactions surrounding the customer's purchasing process. Moreover, the presence of mindfulness in several publications has suggested a potential research direction in the consumer behavior field. Conclusions: The systematic reports can be a useful reference for managers towards building brand experience based on distribution of 'other customer perception' with moderating of mindfulness - a new finding of behavioral interaction that has just experienced the Covid-19 pandemic which is experienced directly at the store and lead to many changes in consumer psychology.

• 대한가정학회지
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• 제37권5호
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• pp.85-100
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• 1999

The purpose of this study was to investigate the effect of brand name on perception of quality by social status variables [socio-economic status(s.e.s.), social mobility, and status inconsistencyl. Perception of quality of 2 clothing items was investigated in relation to brand name. The subjects were 606 homemakers, 30-40 years of age, living in Seoul. The influence of brand name on perception of quality was measured by 2 stimuli each out of 4 samples. The data was analyzed by ANOVA, Discriminant Analysis and t-test. Results showed that 1) the effect of influence of brand name on perception of quality was most evident in the upper S.E.S. class. 2) status inconsistency had no bearing on effect of influence of brand name of quality. 3) the upwardly mobile group evaluated the quality of clothing in terms of brand name.