• International Journal of Quality Innovation
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• v.3 no.2
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• pp.57-73
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• 2002

Recent interests in total quality management (TQM) and business excellence (BE) had been fuelled with a range of national and regional awards. These awards are being increasingly used by organisations as part of the business improvement process and strategic benchmarking. This paper reviews the concepts and approaches of performance measurement (PM) and discusses the integration of PM with the TQM and BE philosophies. A TQM-BE-PM framework with a set of self-assessment checklists was developed. In order to complement the literature base with empirical evidence, an industry survey was conducted and a trial implementation of the framework was carried out in a leading manufacturing firm in Hong Kong. The self-assessment performance data of the fm was evaluated and then benchmarked with the industry averages obtained from the survey. This paper presents the empirical findings and discusses the applicability of the framework in measuring and benchmarking organisational performance toward continual improvement.

• Proceedings of the Korean Institute of Building Construction Conference
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• 2022.11a
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• pp.101-102
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• 2022

The current facility condition monitoring has disadvantages such as a slow inspection cycle, a risk of human casualties, and the need for a lot of time and money as the size of the structure is larger, because human access is required with limited use. Drones can reduce the risk of human casualties due to their good accessibility, and can compensate for the shortcomings of the current method by enabling monitoring on a wide scale. The goal of this study is to provide the current domestic monitoring process through benchmarking according to the recent research case of the US Department of Transportation (DOT) to suggest a process suitable for the domestic situation and the direction of future improvement measures.

• Journal of Practical Engineering Education
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• v.12 no.1
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• pp.213-230
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• 2020

Until now, various educational budgets, facilities, and programs have been put into school education, but the results have not been clearly evaluated. This study presents a model to analyze the effectiveness of educational support for students in high schools across the country. In this model, we first use EM cluster analysis to make clusters with similar inputs for school operation, and then calculate the relative efficiency in each cluster by using Network DEA analysis. The Network DEA analysis has a two-stage structure where the first stage uses six inputs in terms of school infrastructure to generate outputs such as the number of academic persistence. In the Network DEA analysis, the second stage uses 10 inputs in terms of school programs to generate outputs such as the number of enrollees to higher learning and the number of employees and per capita usage of library as the connection variable. Based on the efficiency analysis results, Tier analysis is performed by applying the Euclidean distance to select targets for benchmarking. In this study, we applied the model to analyze the efficiency of educational support by collecting data regarding student education support in general and vocational high school nationwide. The stepwise benchmarking method proposed that the target be selected for efficiency improvement step by step, taking into account inefficient school elements to complement the problem of the choice of benchmarking targets. Based on this study, it is expected that schools with low efficiency of educational support for students will be used as basic data for stepwise benchmarking for efficient operation of educational support for students.

• The Safety technology
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• no.107
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• pp.48-49
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• 2006

• the Consultant
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• s.21
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• pp.106-106
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• 2004

• The Safety technology
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• no.87
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• pp.48-49
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• 2005

• The Safety technology
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• no.102
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• pp.48-49
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• 2006

• The Safety technology
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• no.103
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• pp.48-49
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• 2006

• The Safety technology
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• no.100
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• pp.48-49
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• 2006

• The Safety technology
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• no.101
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• pp.48-49
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• 2006