• Culinary science and hospitality research
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• v.13 no.1 s.32
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• pp.152-165
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• 2007

The purpose of this study is to prove that the appropriate fit between service failure and recovery strategy can efficiently maximize customer satisfaction and behavioral intention, by using the prepared scenario through comprehensive approach concerning how the expectation level of service recovery has influence on perceived fairness, satisfaction and behavioral intention of service recovery based upon size in case of service failure. This study has been conducted by way of selection of filling-up type questionnaires for customers themselves who have experience in service failure out of customers who can easily visit family and hotel restaurants, that is, domestic restaurants in Seoul area, $June{\sim}August$ 2004, by setting factorial design of 2(control, severeness)$\times$3(distributive fairness, procedural fairness, mutual relational fairness)$\times$2(customer satisfaction, customer behavior). The survey was performed on the customers who visited common restaurants, family restaurants, hotel restaurants, etc. mainly in Seoul, and total 600 sheets of questionnaires were distributed and 496 sheets of them were returned(82.67% of return ratio). Research findings are as follows; First, perceived recovery justice has an effect on customer satisfaction and behavioral intention. Second, customer satisfaction and restaurant satisfaction have positive influence on behavioral intention. The results will be helpful for them to develop a further service failure and recovery framework. For service marketing managers, the results will suggest specific guidelines for establishing service recovery strategies.

• Coupled systems mechanics
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• v.7 no.1
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• pp.27-42
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• 2018

Behavior of soil is usually described with continuum type of failure models such as Mohr-Coulomb or Drucker-Prager model. The main advantage of these models is in a relatively simple and efficient way of predicting the main tendencies and overall behavior of soil in failure analysis of interest for engineering practice. However, the main shortcoming of these models is that they are not able to capture post-peak behavior of soil nor the corresponding failure modes under extreme loading. In this paper we will significantly improve on this state-of-the-art. In particular, we propose the use of a discrete beam lattice model to provide a sharp prediction of inelastic response and failure mechanisms in coupled soil-foundation systems. In the discrete beam lattice model used in this paper, soil is meshed with one-dimensional Timoshenko beam finite elements with embedded strong discontinuities in axial and transverse direction capable of representing crack propagation in mode I and mode II. Mode I relates to crack opening, and mode II relates to crack sliding. To take into account material heterogeneities, we determine fracture limits for each Timoshenko beam with Gaussian random distribution. We compare the results obtained using the discrete beam lattice model against those obtained using the modified three-surface elasto-plastic cap model.

• Journal of the Korean Society for Heat Treatment
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• v.30 no.5
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• pp.207-214
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• 2017

In this study, failure behavior of piercing plug for seamless tube manufacturing process was studied. Three different kinds of passed piercing plugs (10, 90, 215 times) were prepared. The shape deformation of the passed piercing plugs was observed by 3D coordinate measuring machine, and the oxidized layer on the surface of piercing plug was observed by optical microscopy. The length reduction of piercing plug presented at 215 times passed plug. It was found that the oxidized layer consisted of outer scale, inner scale and internal oxidation layers, and the inner scale layer had vertical cracks, and interfaces had horizontal cracks. We proposed the failure mechanism of piercing plug during seamless tube manufacturing process based on the formation of vertical and horizontal crack.

• Knowledge Management Research
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• v.18 no.2
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• pp.103-127
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• 2017

This study examines the effects of failed airline services on the consumers' psychological process and their behavioral responses. Having different classifications from the previous studies, this study focuses on dividing important factors of airline services into search attributes(e.g. sale and procedure services, services concerning flight attendant, in-flight services) and experience attributes(e.g. flight services, collateral services). Using structural equation modeling, this study shows that the failure of service factors of the experience attributes provokes the feeling of disappointment with mediation effect of external attribution while the failure of service factors of search attributes provokes the feeling of regret with mediation effect of internal attribution. Finally, disappointment leads to consumers' complaint behavior while regret leads to consumers' switching behavior. Unlike previous studies, we show that when a service failure occurs, depending on each attribute, consumers feel negative emotions of disappointment or regret through different attribution processes and finally show different behavioral responses with an empirical analysis.

• Journal of the Korean Geotechnical Society
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• v.15 no.4
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• pp.167-173
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• 1999

In this paper the failure behavior of the reinforced earth retaining wall structures according to the deformed types of the face was studied by model test using carbon rods. In model test the behavior of the face for the model of the reinforced earth wall was divided into three cases : the displacement of the top part(case 1), the lateral displacement(case 2) and the displacement of the lower part (case 3). The photographic method was applied to examine the failure line of the deformed wall with the naked eye. The failure line shows a parabolic shape for case 1, a large circular arc for case 2 and a logarithmic spiral for case 3 in the experimental results. The design failure line for the coherent gravity structure hypothesis was most similar to the failure line for the case of the lower part displacement.

• Transactions of Materials Processing
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• v.19 no.4
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• pp.217-223
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• 2010

The objective of this study is to propose the FE model for mechanical clinched joint using cohesive zone model to analyze its failure behavior under impact loading. Cohesive zone model (CZM) is two-parameter failure criteria approach, which could describe the failure behavior of joint using critical stress and fracture toughness. In this study, the relationship between failure behavior of mechanical clinched joint and fracture parameters is investigated by FE analysis with CZM. Using this relationship, the critical stress and fracture toughness for tensile and shear mode are determined by H-type tensile test and lap shear test, which were made of 5052 aluminum alloy. The fracture parameters were applied to the tophat impact test to evaluate the crashworthiness. Compared penetration depth and energy absorption at the point where 50% of total displacement in result of FE analysis and experiment test for impact test, those has shown similar crashworthiness.

• Steel and Composite Structures
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• v.19 no.6
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• pp.1561-1580
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• 2015

No significant improvement has been observed on the seismic performance of the ordinary steel reinforced concrete (SRC) columns compared with the reinforced concrete (RC) columns mainly because I, H or core cross-shaped steel cannot provide sufficient confinement for core concrete. Two improved SRC columns by constructing with new-type section steel were put forward on this background: a cross-shaped steel whose flanges are in contact with concrete cover by extending the geometry of webs, and a rotated cross-shaped steel whose webs coincide with diagonal line of the column's section. The advantages of new-type SRC columns have been proved theoretically and experimentally, while construction measures and seismic behavior remain unclear when the new-type columns are joined onto SRC beams. Seismic behavior of SRC joints with new-type section steel were experimentally investigated by testing 5 specimens subjected to low reversed cyclic loading, mainly including the failure patterns, hysteretic loops, skeleton curves, energy dissipation capacity, strength and stiffness degradation and ductility. Effects of steel shape, load angel and construction measures on seismic behavior of joints were also analyzed. The test results indicate that the new-type joints display shear failure pattern under seismic loading, and steel and concrete of core region could bear larger load and tend to be stable although the specimens are close to failure. The hysteretic curves of new-type joints are plumper whose equivalent viscous damping coefficients and ductility factors are over 0.38 and 3.2 respectively, and this illustrates the energy dissipation capacity and deformation ability of new-type SRC joints are better than that of ordinary ones with shear failure. Bearing capacity and ductility of new-type joints are superior when the diagonal cross-shaped steel is contained and beams are orthogonal to columns, and the two construction measures proposed have little effect on the seismic behavior of joints.

• Journal of the Korea Concrete Institute
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• v.11 no.3
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• pp.69-80
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• 1999

The strengthening of reinforced concrete structures by externally bonded GFRP has become increasingly common in resent years. However the analysis and design method for GFRP plate strengthening of RC beams is not well established yet. The purpose of present paper is, therefore, to define the failure mechanism and failure behavior of strengthened RC beam using GFRP and then to propose a resonable method for the calculation of interface debonding load for those beams. From the experimental results of beams strengthened by GFRP, the influence of length and thickness, width of plate on the interfacial debonding failure behavior of beam is studied and, on the basis of test results, the semi-empirical equation to predict debonding load is developed. The proposed theory based on nonlinear analysis and critical flexural crack width, predicts relatively well the debonding failure load of test beams and may be efficiently used in the analysis and design of strengthened RC beams using GFRP.

• Geomechanics and Engineering
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• v.12 no.6
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• pp.919-933
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• 2017

A series of Brazilian tests under diameter compression for disc specimens was carried out to investigate the strength and failure behavior by using acoustic emission (AE) and photography monitoring technique. On the basis of experimental results, load-displacement curves, AE counts, real-time crack evolution process, failure modes and strength property of granite specimens containing two pre-existing holes were analyzed in detail. Two typical types of load-displacement curves are identified, i.e., sudden instability (type I) and progressive failure (type II). In accordance with the two types of load-displacement curves, the AE events also have different responses. The present experiments on disc specimens containing two pre-existing holes under Brazilian test reveal four distinct failure modes, including diametrical splitting failure mode (mode I), one crack coalescence failure mode (mode II), two crack coalescences failure mode (mode III) and no crack coalescence failure mode (mode IV). Compared with intact granite specimen, the disc specimen containing two holes fails with lower strength, which is closely related to the bridge angle. The failure strength of pre-holed specimen first decreases and then increases with the bridge angle. Finally, a preliminary interpretation was proposed to explain the strength evolution law of granite specimen containing two holes based on the microscopic observation of fracture plane.

• Journal of the Korean Society for Industrial and Applied Mathematics
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• v.10 no.2
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• pp.41-47
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• 2006

The Renewal process and the Non-homogeneous Poisson process (NHPP) process are probably the most popular models for describing the failure pattern of repairable systems. But both these models are based on too restrictive assumptions on the effect of the repair action. For these reasons, several authors have recently proposed point process models which incorporate both renewal type behavior and time trend. One of these models is the Modulated Power Law Process (MPLP). The Modulated Power Law Process is a suitable model for describing the failure pattern of repairable systems when both renewal-type behavior and time trend are present. In this paper we propose Bayes estimation of the next failure time after the system has experienced some failures, that is, Mean Time Between Failure for the MPLP model. Numerical examples illustrate the estimation procedure.