• Title/Summary/Keyword: automobile industry

Search Result 905, Processing Time 0.026 seconds

A study of developing Customer Satisfaction Index(CSI) used for Structural Equation Model(SEM) and applications of customers' decision - focused on the domestic automobile industry - (구조방정식을 이용한 고객만족지수 개발과 고객의사결정에의 활용 방안에 관한 연구 - 국내 자동차 산업을 중심으로 -)

  • 정지영;조재립
    • Journal of Korean Society for Quality Management
    • /
    • v.31 no.3
    • /
    • pp.85-97
    • /
    • 2003
  • There are various methods to assess to company's outcome. Among them, the customers satisfaction, which is assessed by customers, is the most important. If the customers satisfaction is measured by the CSI based on the proper reliability and validity, you can apply the result for various marketing methods. Therefore, this study develops a model to assess CSI for an industry, specifically, local automotive industry based on the SEM that is already proven valid through assessing models such as ACSI, KCSI and NCSI. Moreover, this research can be utilized for marketing strategy helping customers to decide as an AHP model, one of the decision making method.

Small Buyers Adoption of Reverse Aggregation Electronic Markets: A Case Study on the Korean Auto Repair Industry

  • Lim, Seong-Bae;Kim, Sung-Kwan;Mitchel, Robert B.;Hong, Soon-Goo
    • The Journal of Information Systems
    • /
    • v.13 no.2
    • /
    • pp.155-172
    • /
    • 2004
  • The purpose of this study is to investigate factors which can lead small buyers to participate in a Reverse Aggregation Electronic Market (RAEM). Five factors including search, selection, price, delivery, and Internet literacy were selected as possible factors which are expected to influence small buyers' participation in a RAEM. This paper focused on a RAEM of the Korean automotive industry in which the third party aggregator formed a group of small automobile repair shops (ARS) and amassed buying power for them by building a buyer' oriented electronic market (EM). Survey data were collected from small ARS in South Korea. The results of the empirical analysis indicated that fast delivery and support for Internet illiteracy are potential incentives that could influence buyers' decisions to join a RAEM.

  • PDF

A Study of Building B2B EC Business Model for Shipping Industry Using Expert System

  • Yu, Song-Jin
    • Proceedings of the Korean Institute of Navigation and Port Research Conference
    • /
    • v.29 no.1
    • /
    • pp.457-463
    • /
    • 2005
  • The use of the internet to facilitate commerce among companies promises vast benefits. Lots of e-marketplaces are building for several industries such as chemistry, airplane, and automobile industries. This study proposed new B2B EC business model for the shipping industry which concerns relatively massive fixed assets to be fully utilized. To be successful the proposed model gives participants to support useful information. To do this the expert system is constructed as the hybrid prediction system of neural network (NN) and memory based reasoning (MBR) with self-organizing map (SOM) and knowledge augmentaton technique using qualitative reasoning (QR). The expert system supports participants useful information coping with dynamic market environment. with this transportation companies are induced to participate in the proposed e-marketplace and helped for exchanges easily. Also participants would utilize their assets fully through B2B exchanges.

  • PDF

A study of developing Customer Satisfaction Index(CSI) used for Structural Equation Model(SEM) and applications of customers' decision - focused on the domestic automobile industry - (구조방정식을 활용한 고객만족지수 개발과 고객의사결정에의 활용 방안에 관한 연구 - 국내 자동차 산업을 중심으로 -)

  • Jung Ji-Young;Cho Jai-Rip
    • Proceedings of the Korean Operations and Management Science Society Conference
    • /
    • 2003.05a
    • /
    • pp.508-515
    • /
    • 2003
  • There are various methods to assess to company's outcome. Among them, the customers satisfaction, which is assessed by customers, is the most important. If the customers satisfaction is measured by the CSI based on the proper reliability and validity, you can apply the result for various marketing methods. Therefore, this study develops a model to assess CSI for an industry, specifically, local automotive industry based on the SEM that is already proven valid through assessing models such as ACSI, KCSI and NCSI. Moreover, this research can be utilized for marketing strategy helping customers to decide as an AHP model, one of the decision making method.

  • PDF

A Study on the Development for Automobile Registration Statistics System for After Service (자동차의 사후관리를 위한 등록통계 시스템 개발에 관한 연구)

  • 강지호
    • Journal of Korean Society of Industrial and Systems Engineering
    • /
    • v.17 no.32
    • /
    • pp.267-279
    • /
    • 1994
  • The Ministry of Transportation forecasts that the total number of automobiles in use in 1997 will be increased to about 10 million units. Until now, with the increase of domestic demand for automobiles, the customers' complaints have been raised frequently in relation with insufficient supply of auto parts for the repair and maintenance. At the same time, the industry came to face with new problems such as customers' requests of auto makers' quality services. Until now there were not any statistics on the registration of car age for each car type. So, for the auto makers' efficient aftersales management a system for collecting registration statistics was developed, and it has attributed remarkably to the improvement of the aftersales services, through easy anticipation of the requirements of parts being used for not only the small-produced but the massproduced car types. And a systematic instrument useful for auto industry, transportation and policy on environment is provided by timely supply of various statistics to the industry.

  • PDF

Corrosion Cost Survey in Japan - Focusing on Transportation Industry -

  • Kodama, Toshiaki
    • Corrosion Science and Technology
    • /
    • v.7 no.5
    • /
    • pp.252-258
    • /
    • 2008
  • The Committee on the Cost of Corrosion in Japan was organized in 1999 jointly by the Japan Society of Corrosion Engineering (JSCE) and the Japan Association of Corrosion Control (JACC). Corrosion cost as of FY1997 was estimated based on the Uhlig and Hoar methods similarly to that conducted in 1974. The estimated corrosion cost of 1997 was compared with that reported for 1974 with speculation on the change in industrial environment. The overall costs estimated by the Uhlig and Hoar methods for 1997 were 3,938 billion yen and 5,258 billion yen, respectively, which were equivalent to 0.77% and 1.02% of the GNP of Japan. The process of organization formation, procedures for analyses and the results of cost evaluation were described by adjusting a focus on transportation industry.

A Study on Building B2B EC Business Model for The Shipping Industry Using Expert System

  • Yu Song-Jin
    • Journal of Navigation and Port Research
    • /
    • v.29 no.4
    • /
    • pp.349-355
    • /
    • 2005
  • The use of the internet to facilitate commerce among companies promises vast benefits. Lots of e-marketplaces are building for several industries such as chemistry, airplane, and automobile industries. This study provides the new B2B EC business model for the shipping industry which concerns relatively massive fixed assets to be fully utilized. To be successful the proposed model gives participants useful information. To do this the expert system is constructed with the hybrid prediction system of neural network (NN) and memory based reasoning (MBR) with self-organizing map (SOM) and knowledge augmentation technique using qualitative reasoning (QR). The expert system supports participants useful information coping with dynamic market environment. with this shipping companies are induced to participate in the proposed e-marketplace and helped for exchanges easily. Also participants would utilize their assets fully through B2B exchanges.

Catching-Up and National Environment: The Case of the Korean Aircraft Industry

  • Hwang, Chin-Young
    • Proceedings of the Korea Technology Innovation Society Conference
    • /
    • 2000.11a
    • /
    • pp.227-245
    • /
    • 2000
  • Korean firms have attempted to catch up in the aircraft industry during last quarter century. Korean firms have built up their capabilities by moving from parts manufacturing through subassembly to system integration. The number of projects carried out and the intensity of technological effort undertaken by firms strongly influences market position and firm performance. However, successful catching up is not simply dependent on capability building within the firm. The national environment (Porter, 1990) in which firms are located plays a pivotal role. The Korean government has been effective in creating a favorable environ-ment in many areas, but has not been able to replicate this success in the aircraft industry. Opportunities for learning in the aircraft industry have been hampered by the small size of the Korean civilian aircraft market and the sophisticated requirements of military systems. A policy of domestic rivalry in airframe manufacture has created too many firms for such a small market. The ability of Korean firms to catch up in the aircraft industry depends on both the internal capabilities of firms as well as appropriate government policies and the involve- ment of government research institutions and universities over an extended period of time. There have been many studies about the catching up of developing countries in mass production (such as automobile, consumer electronics, and recently DRAM), but few in complex systems, such as aircraft.

  • PDF

Implementation of RFID-based SCM in the South Korean Textile Industry

  • Shin, Sangmoo;Jung, Euisung
    • Journal of Fashion Business
    • /
    • v.23 no.6
    • /
    • pp.116-126
    • /
    • 2019
  • South Korea is known for its major manufacturing capabilities in semi-conductor, automobile, and IT industries. However, little is known about the competitive capabilities of South Korea's textile industry. The present study presents information about how Korean textile firms build their competitive capabilities on multiple fronts. Through a case study of two businesses operating in the South Korean textile and apparel industry, this paper illustrates a series of competitiveness enhancing initiatives, starting with the implementation of radio frequency identification (RFID). The main contribution of this article is the focus on how the interdisciplinary nature of the textile and apparel industry can benefit from and optimize the use of Information Technology through sustained efforts on multiple fronts. This study suggests that Korean textile firms approach their competitive capabilities in terms of strategic direction, innovative priorities, and operational focus. In the competitive global business environment, this could be the solution for the textile and apparel industry, by helping for the survival in the upcoming information age. Specifically, by adopting RFID-based SCM, firms can gain a competitive capability that promises sustainable growth in the future.

Constructing ESG Management Performance Indicators for Small and Medium-sized Enterprises: Focusing on the Automotive Parts Manufacturing Industry (중소기업의 ESG 경영 실천 지표 구성: 자동차부품제조업을 중심으로)

  • Jung-Hoon Bang;Woon-Seek Lee
    • Journal of Korean Society of Industrial and Systems Engineering
    • /
    • v.46 no.3
    • /
    • pp.89-100
    • /
    • 2023
  • Recently, as ESG management has become an important issue, major companies in the automotive parts manufacturing industry are conducting ESG evaluations of their suppliers for the purpose of supply chain management. The results of these evaluations are being incorporated into contractual agreements. However, many small and medium-sized enterprises(SMEs) are lacking in their capacity and resources to effectively respond to ESG evaluations. Furthermore, existing ESG management guidelines do not provide an industry-specific guidance, making it necessary to establish industry-specific guidelines that SMEs can refer to. Therefore, in this study, the evaluation Indicators of ESG supply chain assessments are surveyed, which is conducted by domestic major automotive parts companies and global automobile manufacturers. Then 56 supply chain ESG evaluation Indicators are derived. Also, ESG management indicators for SMEs is analyzed through the Importance-Performance Analysis(IPA), based on an interview of expert groups. Therefore, this study could propose industry-specific ESG guidelines, based on the results of the derived indicators, which reflects the need for SMEs to practice ESG management within certain boundaries.