• Journal of the Korea Institute of Information and Communication Engineering
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• v.13 no.1
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• pp.153-160
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• 2009

A hierarchical network between Mobile-WiMAX and WLAN systems is to make it possible to utilize wireless internet services including time sensitive applications such as VoIP, VOD, visual telephony etc. During the process of vertical handoff decision from Mobile-WiMAX to WLAN hotspot, vertical handoff delay causes user dissatisfaction because it doesn't provide the seamless wireless internet service. We make use of type of service (ToS) parameters in IEEE 802.16e specification as the criterion parameter of vertical handoff decision process in hierarchical Mobile-WiMAX/WLAN networks. In this paper, we propose the process of vertical handoff decision for seamless wireless internet service which is sensitive to time delay. If type of service is time sensitive application, the decision of vertical handoff is withdrawn until the service is terminated. In focus on user satisfaction, if the proposed traffic management strategy in hierarchical Mobile-WiMAX/WLAN networks is used, user will utilize seamless wireless internet services including time sensitive applications.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.24 no.2
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• pp.205-230
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• 2013

Academic libraries are trying to develop fully mobile web sites and mobile applications so that users can access to their services even using mobile devices. As the mobilization trends of library services increase in quantity, we need to more focus on what mobile services users want, ultimately for the growth with quality. This study seeks to explore users' needs and uses of mobile library services and then suggests solutions for improving the mobile services in academic libraries. This study conducted on and off-line surveys with 608 students from two universities, which have provided active mobile services with both a mobile web site and an application. The questionnaire was designed to elicit information on respondents' frequency of mobile library visit, the purpose of visit, the reason to use/not use, how to access to the services, the preferred types of the services, satisfaction and dissatisfaction factors, and urgently needed improvements. Based on the findings, this study discussed strategies to improve the quality of mobile services and to increase in users' visit.

• Quality Improvement in Health Care
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• v.1 no.1
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• pp.56-65
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• 1994

Total quality management has been a focus of concern in recent years since some dissatisfaction with the results from implementation of quality assurance programs in the U.S. Many managerial methodologies and innovation guidelines from academic disciplines have been applied to promote TQM programs in the health field. This paper consists of two folds of aspects: firstly to examine TQM's managerial philosophy by comparing with the newly introduced managerial concepts in Business Reengineering; and then to introduce a method for an integrative way of process analysis, Entity Life-Cycle Diagram (ELCD) modeling. The analysis method was compared with Process Map, which is a well-known method for BR applications. To show effectiveness of ELCD modeling, a case of application was introduced using 'drug' as a target entity. With having TQM issues in mind, the result was reflected in designing Entity Relation Diagrams. The results of ELCD modeling turn out to be helpful in designing database related to quality monitoring, in that many monitoring check points can be identified in a systematic way and that queries cross-sectional over organizational boundaries can be generated with a consistent view focusing on the drug use as a single process. Full evaluation of the analysis method remains to be studied until the completion of the information system under construction. But as long as TQM is based on a process-oriented view and needs supports from information system, ELCD can be one of the appropriate choice as a tool for the process analysis.

• The Journal of The Korea Institute of Intelligent Transport Systems
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• v.22 no.4
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• pp.211-225
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• 2023

In the future, infotainment systems are expected to play a pivotal role in mobility ecosystems connecting users and vehicles. This study draws user-experience factors from reviews of Android Auto, a car infotainment application, and analyzes factors that affect satisfaction. The user-experience factors of infotainment have been redefined based on previous studies. To analyze actual user-experience factors, topics are obtained, applied, and interpreted from user discourse through topic modeling. Sentiment analysis and logistic regression are used to determine positive and negative user-experience factors that affect satisfaction. Results of the empirical analysis show that Ease of Use and Understandability are factors that have the greatest impact on satisfaction, and Flexibility, Safety, and Playfulness are factors that have the most critical effect on dissatisfaction. Therefore, this paper suggests ways to improve the satisfaction level of the infotainment system, and establishes a strategy accordingly.

• Journal of Information Technology Applications and Management
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• v.31 no.1
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• pp.113-122
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• 2024

This comprehensive study delves into the analysis of user review data across various metaverse platforms, employing advanced text mining techniques such as TF-IDF and Word2Vec to gain insights into user perceptions. The primary objective is to uncover the factors that contribute to user satisfaction and dissatisfaction, thereby providing a nuanced understanding of user experiences in the metaverse. Through TF-IDF analysis, the research identifies key words and phrases frequently mentioned in user reviews, highlighting aspects that resonate positively with users, such as the ability to engage in creative activities and social interactions within these virtual environments. Word2Vec analysis further enriches this understanding by revealing the contextual relationships between words, offering a deeper insight into user sentiments and the specific features that enhance their engagement with the platforms. A significant finding of this study is the identification of common grievances among users, particularly related to the processes of refunds and login, which point to broader issues within payment systems and user interface designs across platforms. These insights are critical for developers and operators of metaverse platforms, suggesting a focused approach towards enhancing user experiences by amplifying positive aspects. The research underscores the importance of continuous improvement in user interface design and the transparency of payment systems to foster a loyal user base. By providing a comprehensive analysis of user reviews, this study offers valuable guidance for the strategic development and optimization of metaverse platforms, ensuring they remain responsive to user needs and continue to evolve as vibrant, engaging virtual environments.

• Journal of KIISE:Software and Applications
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• v.31 no.12
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• pp.1637-1648
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• 2004

When digital libraries are developed by the traditional client/sever system using a single agent on the distributed environment, several problems occur. First, as the search method is one dimensional, the search results have little relationship to each other. Second, the results do not reflect the user's preference. Third, whenever a client connects to the server, users have to receive the certification. Therefore, the retrieval of documents is less efficient causing dissatisfaction with the system. I propose a new platform of mobile multiagents for a personal digital library to overcome these problems. To develop this new platform I combine the existing DECAF multiagents platform with the Voyager mobile ORB and propose a new negotiation algorithm and scheduling algorithm. Although there has been some research for a personal digital library, I believe there have been few studies on their integration and systemization. For searches of related information, the proposed platform could increase the relationship of search results by subdividing the related documents, which are classified by a supervised neural network. For the user's preference, as some modular clients are applied to a neural network, the search results are optimized. By combining a mobile and multiagents platform a new mobile, multiagents platform is developed in order to decrease a network burden. Furthermore, a new negotiation algorithm and a scheduling algorithm are activated for the effectiveness of PDS. The results of the simulation demonstrate that as the number of servers and agents are increased, the search time for PDS decreases while the degree of the user's satisfaction is four times greater than with the C/S model.