• 문화기술의 융합
• /
• 제10권4호
• /
• pp.721-728
• /
• 2024

본 연구의 목적은 메타버스의 사회적 실재감이 이용의도에 미치는 직·간접적 영향력을 확인하는 것이다. 이때 사회적 실재감의 직접 효과 외에 지각된 가치를 매개하여 사용의도에 미치는 간접효과를 함께 살펴보고자 하였다. 지각된 가치는 선행연구를 기반으로 하여 지각된 즐거움과 지각된 유용성을 긍정적 가치로 활용하였으며, 메타버스의 이용에서 지각되는 불안이나 걱정을 지각된 위험으로 정의하여 함께 적용하였다. 메타버스의 주이용자인 대학생을 대상으로 설문조사를 실시한 결과, 메타버스의 사회적 실재감은 이용의도에 직접적인 정(+)의 영향을 미치고 있었으며, 지각된 즐거움과 지각된 유용성의 매개효과를 확인할 수 있었다. 그러나 지각된 위험은 유의미한 매개효과가 나타나지 않았다. 메타버스의 사회적 실재감을 높이는 것이 메타버스의 가치를 높임으로써 이용의도를 강화할 수 있다는 본 연구결과를 바탕으로 전략적 함의를 제공하였다.

• Asia pacific journal of information systems
• /
• 제13권2호
• /
• pp.119-143
• /
• 2003

Trust has been identified as a key component in many e-Commerce studies. The purpose of this study is to find out which factors play a major role in building trust and how the built-up trust affect consumer's purchase intention in Internet used-car transactions. Based on the information asymmetry, TAM(Technology Acceptance Model), and the trust theory, our research model includes factors such as a buyer's propensity-to-trust, institutional characteristics(inspection and warranty policy), word-of-mouth referral, perceived size, and perceived benefits as independent variables. The model also includes trust as a mediate variable, intention to purchase as a dependent variable and perceived quality risk as a moderate variable. The research model is tested by analyzing 787 sample data gathered from Internet used-car transaction sites. The result shows that the trust has significant effects on the online purchase intention, and institutional characteristics has been identified as the most significant factor for the trust of Internet used-car sites. The independent factors influencing trust vary depending on the level of perceived quality risk. For users who perceive the quality risk low, the perceived benefits explain a little portion of the purchase intention. However, those who perceive quality risk high would purchase used-cars only when they have trust on the Internet sites, indicating that trust play an important role as a mediate variable. This study suggests that enhancing the trust in Internet used-car sites is important to increase online transactions.

• 유통과학연구
• /
• 제19권9호
• /
• pp.19-27
• /
• 2021

Purpose: Purchasing food via online shopping channels is booming during Covid-19 Pandemic in Vietnam. However, the perceived risks of food bought via online shopping channels may discourage consumers. Hence, this study assesses the effects of perceived risks on food purchase intention via online shopping channels in Vietnam. Research design, data and methodology: This study applied the multiple regression analysis with 253 samples collected from consumers who frequently purchase food via online shopping channels in Vietnam. The questionnaire is provided to respondents via Google Form. The sample collection method is convenience sampling. Three hundred samples were collected, but 253 samples are used after filtering the responses with missing data. The Exploratory Factor Analysis (EFA) and regression analysis are used for data analysis on SPSS software version 20. Results: The results show that product risk, security risk, time risk, and fraud risk of the seller negatively affect the intention to buy food via online shopping channels in Vietnam. Conclusions: The study provides several implications and recommendations for food companies and online food sellers. Reducing customers' perceived risks online food makes customers more willing to buy food online during Covid-19 Pandemic. Limitations and suggestions for further research are also discussed.

• 벤처창업연구
• /
• 제11권4호
• /
• pp.179-189
• /
• 2016

최근 정보통신기술과 지식정보화 사회의 융합은 정치, 경제, 문화 및 다양한 분야에 영향을 미치고 있다. 메타분석은 여러 실증연구의 정량적인 결과를 통합과 분석을 통해 전체 결과를 조망할 기회를 제공하는 통계적 통합 방법이다. 또한 메타분석은 효과크기라는 개념을 이용하여 변수들 간 상관관계의 방향과 크기를 알 수 있게 해준다. 전자상거래에서 고객의 행동을 결정하는 행위의도는 중요한 종속변수이다. 행위의도를 결정하는 선행변수에는 인지된 가치와 인지된 위험이 대표적으로 사용된다. 전자상거래 연구에서 인지된 가치, 인지된 위험과 행위의도 간의 관계에 관한 연구들을 문헌연구 및 메타분석을 실시하였다. 본 연구는 2000년부터 2016년까지 우리나라 학술지에 게재된 전자상거래 연구 중에서 인지된 가치, 인지된 위험 및 행위의도의 인과관계가 설정된 총 33편의 연구논문을 대상으로 하였다. 메타분석의 결과 인지된 가치와 행위의도 간 경로의 효과크기는 (r = .526)인 것으로 나타나 선행변수인 인지된 가치는 종속변수 행위의도를 약 28% 설명력을 가지는 것으로 나타났다. 또한 인지된 위험과 행위의도 간 경로의 효과크기는 (r = -.220)인 것으로 나타나 선행변수인 인지된 위험은 종속변수 행위의도를 약 5% 부정적 설명력을 가지는 것으로 나타났다. 이러한 분석결과를 바탕으로 이론적 실무적 시사점을 제시하고 선행연구와 비교분석을 통해 차이점을 논의하였다.

• 품질경영학회지
• /
• 제42권3호
• /
• pp.387-406
• /
• 2014

Purpose: The widespread use of social network services (SNS) has caused users concern about the disclosure of their privacy or personal information. The purpose of this study is to analyze the factors of privacy concern and self presentation that affect the user resistance in the use of social network service. Methods: This study verifies the factors that affecting the user resistance in SNS. The research model suggested in this study is tested via a survey of 260 SNS users. SPSS and Smart PLS had been used to test the suggested hypotheses. Results: This study shows that privacy experience, privacy awareness, self esteem, and social desirability significantly influence perceived risk and that privacy awareness, self esteem, self efficacy, and perceived risk significantly influence perceived trust. It also verifies that perceived risk and perceived trust positively affect user resistance. Conclusion: This paper suggests that high awareness on privacy of SNS user encourages the SNS companies to consider the privacy protection mechanism for eliminating various factors that affecting the risk. This study also shows that the privacy calculus model applies to understanding the mechanism on resistance of SNS user.

• 복식문화연구
• /
• 제28권4호
• /
• pp.409-419
• /
• 2020

Building on Technology Readiness and Acceptance Model(TRAM), the study aimed to examine how technology readiness affects consumers' perceptions of ease of use, usefulness, and risk, which in turn predict their intention to use retail service robots. Specifically, the study proposed that technology readiness motivators (optimism and innovativeness) would influence perceived ease of use and usefulness, while technology readiness inhibitors (discomfort and insecurity) would affect perceived risk. The study further examined if the perception factors (ease of use, usefulness, and risk) contribute to intention to use retail service robots. A survey method was used with data collected from Korean consumers. The final sample size was 418. The data was analyzed using structural equation modeling. Findings of the study revealed that technology readiness motivators positively affected perceived ease of use and usefulness while innovativeness had no impact on usefulness. All the inhibitors increased perceived risk. Lastly, as hypothesized, perceptions of ease of use, usefulness, and risk predicted intention to use retail service robots. This study extended the retail technology literature by applying and validating TRAM to the context of consumer acceptance of retail service robots. The study further helped marketers and retailers by highlighting the importance of technology readiness in improving consumer perceptions and responses towards retail service robots.

• Asia pacific journal of information systems
• /
• 제28권4호
• /
• pp.320-349
• /
• 2018

Purpose: The application of IoT is finding continuous acceptance in our daily lives, particularly, smart speakers are making life easier and convenient for consumers. This research aims to develop and test an integrated model of factors influencing consumer's adoption of voice-enabled IoT devices. Design/methodology/approach: Based on the VAM, an integrated voice-enabled IoT device adoption model is proposed. Gender differences on five constructs relating with perceived value (perceived usefulness, perceived enjoyment, perceived security risk, perceived technicality and perceived cost) was also examined through PLS-MGA technique. The usage experience of consumers was also controlled in the integrated VAM. Findings: Result shows that Perceived-Usefulness, Perceived-Enjoyment and Perceived-Cost have a strong effect on Perceived-Value. However, Perceived-Technicality and Perceived-Security-Risk are non-influential and have no significant effect on PV. Additionally, Perceived-Value and Social-Influence plays a significant role in predicting adoption intention. Gender differences also exist in consumers perception of usefulness, enjoyment and cost. In comparison to the basic value-based adoption model, the integrated model provides more insight on consumers adoption of voice-enabled IoT devices. Originality/value: Using an integrated model, this study is one of the first scholarly attempt at modelling the influential factors for adopting smart speakers i.e., voice-enabled IoT devices, with implications for improved adoption.

• 유통과학연구
• /
• 제12권5호
• /
• pp.5-13
• /
• 2014

Purpose - We seek feasible strategies to draw customers into a state of attitudinal/behavioral loyalty through perceived quality and perceived risk in the experienced food industry. Research design, data, and methodology - We utilize the LISREL model to examine the cause and effect relationships between customer loyalty, perceived quality, perceived risk, and three marketing proposals (brand image, store image, and promotion). We employed the quota sampling method to conduct the survey questionnaires, collecting365 effective customer samples in coffee shops/stores in Taipei City. Results - We find that store image substantially benefits consumer loyalty through perceived quality. Marketing managers can enhance store environment and atmosphere to elicit both attitudinal and behavioral aspects of customer-perceived quality and loyalty. Conclusions - This is the first paper to investigate simultaneously customer loyalty across brand image, store image, and promotion/marketing proposals in the food industry. Managers can promote brand image and store image at the same time to enhance customer-perceived quality.

• The Journal of Asian Finance, Economics and Business
• /
• 제7권3호
• /
• pp.303-310
• /
• 2020

The study aims to evaluate the factors affecting the intention to use digital banking in Vietnam. Multivariate data analysis techniques (Cronbach's Alpha test, Confirmatory Factor Analysis, Structure equation model) are used for the survey data collected from 201 customers who have access to digital banking. The analysis results show that: (1) attitude towards the service, perceived usefulness has a positive impacts on the intention to use; (2) convenience does not affect the intention to use digital banking services; (3) perceived usefulness factor has a positive effect on the attitude towards the service; (4) The perceived risk has a negative impact on attitude towards the service; (5) trust has no effect on the attitude towards the service; (6) ease of use has a positive impact on perceived usefulness; (7) trust has a positive effect on perceived risk. From the results of this study, perceived usefulness has a positive effect on attitude and intention to use the service. Therefore, it is necessary to enhance the sense of the usefulness of customers through media advertising and consulting so that customers fully understand the benefits brought about by using digital banking services. Perceived risk has a negative impact on attitude towards the service.

• International Journal of Advanced Culture Technology
• /
• 제8권1호
• /
• pp.38-43
• /
• 2020

This study examines the factors affecting the usage and diffusion of mobile easy payment services which is fast growing industry recently. After wide reviewing previous research about mobile payment, Some factors are identified as the factors influencing intention to use mobile easy payment services-confidence, innovativeness, mobile self-efficacy, relative advantage- through several mediating factors- perceived ease, perceived usefulness, perceived risk. Empirical study for a research model showed confidence, mobile self-efficacy and relative advantage are effective to the intention to use mobile easy payment services via perceived usefulness and perceived risk. Based on the results of the study, some practical implication for customer retention and acquisition are suggested.