• 한국병원경영학회지
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• 제10권4호
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• pp.23-50
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• 2005

The main objectives of this study are to compare the regional differences and to analyse the affecting factors of customer satisfaction. The subjects are 9 hospitals(5 Daegu region, 4 Seoul region) patient satisfaction index that were surveyed the 2004 Hospital Accreditation Program performed by KHIDI(Korea Health Industry Development Institute) and MOHW(Ministry of Health and Welfare). The sample used in this study consisted of 450 inpatients and 454 outpatients. The survey instrument is composed of physical environment items, physician factors, nursing staff factors, ancillary staff factors, administrative procedure items, and quality of hospital stay items. And overall satisfaction, intent to revisit, and intent to recommend as dependent variables are measured. Basically, the reliability and validity of survey items was evaluated. And the T-test was performed to compare regional differences of customer satisfaction. Finally to analyse the affecting factors on overall satisfaction, and customer loyalty(intent to revisit and intent to recommend), the multiple regression analysis was used. This study shows firstly, the Daegu region's patient satisfaction level of inpatients and outpatients is lower than Seoul region. Especially, nursing staff factors and quality of hospital stay items are very low on inpatient's satisfaction. Also all independent variables except the sufficiency of goods in hospital stand are very low on outpatient's satisfaction. Secondly, as a result of multiple regression analysis, ancillary staff factors(Beta=0.281) have a significant effect on overall satisfaction of inpatient cases in Daegu region. In regard to intent to revisit and intent to recommend, physical environment factors have a significant effect. Thirdly, in Seoul region, physical environment factors(Beta=0.430) have a significant effect on overall satisfaction of inpatient cases. In regard to intent to revisit and intent to recommend, administrative procedure items and nursing staff factors have a significant effect, respectively. In conclusion, these results indicate that hospitals in Daegu region make an effort to improve the customer satisfaction level, especially, of physical environment factors on inpatients and administrative procedure factors on outpatients

• 품질경영학회지
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• 제39권1호
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• pp.78-89
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• 2011

A study for service quality is actively done but that for the quality level of the provided service recognized by the service provider for the same service, and for the difference in quality level of service use recognized by the service user is not relatively widely done. Thus, this study analyzed difference between the quality level of the provided service recognized by the service provider and the quality level of service use recognized by the service user, around administrative service as one of cores of the university service, and examined how difference between both service qualities have effect on business the business satisfaction level of the service provider. We measured the service level provided by the individual in charge of the administrative service of the A-university and examined the service quality in business by use of questionnaires. As the result, it was appeared that the quality level of the provided service recognized by the service provider for the same service quality was higher than the quality level of service use recognized by the service user. In addition, it was found that the quality level of the provided service recognized by the service provider had a significant effect on the service provider's business satisfaction level but the quality level of service use recognized by the service user had not effect on the business satisfaction level of the provider.

• 대한공간정보학회지
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• 제17권2호
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• pp.37-46
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• 2009

본 논문에서는 공원이라는 공간 활용에 대한 주민들의 다양한 정보제공 욕구를 만족시키면서 광역적인 공원관리 계획에 대한 행정담당관들의 일관성 있는 업무 추진과 타 업무부서와의 유기적인 정보공유를 위하여 기 구축된 공간정보통합체계를 기반으로 공원정보체계 인프라를 구축하였다. 특히 PKIMS는 공원에 관련된 모든 공간데이터 생성, DB 구축, 활용, 공유에 이르는 전 과정을 대구광역시 공간정보통합체계와 연계하여 운영되도록 개발함으로서 업무의 효율성과 정보의 상호연계성을 향상시킬 수 있도록 하였다. 아울러 국가적 차원의 NSDI (National Spatial Data Infrastructure)를 구축을 추진하고 있는 현 시점에 공간정보통합체계기반의 성공적인 응용시스템 인프라 구축은 유비쿼터스 지리정보 구현에 있어 좋은 사례가 되리라 사료된다.

• 인터넷정보학회논문지
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• 제12권5호
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• pp.137-158
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• 2011

본 연구의 목적은 행정조직의 SNS 활용이 자치행정PR에 어떠한 영향을 미치는지 알고자 함에 있다. 오늘날 정보통신의 발달과 함께 SNS 서비스의 활성화로 자치행정PR에서도 SNS를 활용하고자 하는 행정조직이 늘고 있다. SNS의 활용은 과거 커뮤니케이션 메시지로 여론을 형성하고 조작하는 관점에서 이제는 시민과의 관계성을 관리하는 관점으로 바뀌어가고 있다. 이렇게 행정PR의 특성은 행정조직과 지역주민 사이의 관계성을 파악해야 함과 동시에 SNS가 이러한 관계성에 어떠한 영향을 미치는지 확인할 필요가 있다. 그러나 SNS의 특성을 확인하는 연구와 자치행정PR에 관한 연구는 별도로 진행되면서 SNS의 활용이 자치행정PR에 어떠한 효과를 가지고 있는지에 대한 연구는 전무하다. 이에 본 연구에서는 구청의 직원과 지역주민을 연구대상으로 하는 모델을 각각 설정하여 두 집단 간의 차이를 비교하고자 하였다. 본 연구의 결과, 행정조직의 SNS 활용은 지역주민의 피드백이 부족하였으며, 대다수 지역주민이 공감할 수 있는 주제 개발의 필요성을 제시하였다.

• 문화기술의 융합
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• 제1권2호
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• pp.71-75
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• 2015

스마트 시티(Smart city) 구축을 위한 상호 의사소통 방법으로 차세대 디지털 사이니지(Digital signage) 기술로 주목받고 있는 텔레스크린(tele-screen) 서비스가 확산되고 있다. 최근에는 사용자의 주변상황과 사용자의 상태 정보 등을 수집, 분석함으로써 상황인지 기반의 양방향 커뮤니케이션이 가능한 인터랙티브 텔레스크린 서비스로 발전하고 있다. 이 연구에서는 스마트 시티 서비스플랫폼의 가치, 표준화 동향, 국내외 시장성분석 정보를 제시한다. 텔레스크린 서비스 기술은 수준 높은 행정서비스를 활성화시키고 나아가 국내 전자정부 기술력을 전 세계에 확산시킬 수 있는 계기를 마련할 수 있을 것이다.

• 한국항만경제학회지
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• 제21권4호
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• pp.183-207
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• 2005

Global firms are seeking to implement their global logistics strategies in two ways: the use of centralized inventories and/or postponement of final assembly. These strategies stress the importance of regional logistics centers. In most cases, regional logistics centers are located in or near ports so that changing demands can be met with economy, reliability and flexibility, The port can profit not only from the activities of logistics center itself, but also the increasing flow of cargo through the logistics center. A number of ports respond to this trend by shifting their emphasis from traditional cargo-handling services to value-added services. This paper presents guidelines drawn from the best practices of ports to be successful logistics centers to provide many aspects of value-added logistics services. These include: Effective Planning and Development of Logistics Centers; Institutional Incentive Scheme; Development of Free Trade Zones; Financing Infrastructure related to Logistics Centers; Developing Logistics Service Providers and Logistics Professionals; Development of Information Technology; and Regulatory and Administrative Issues. These guidelines will help managers of ports and policy makers of governments in the East Asian region learn to recognize, analyze and adopt the best practices for use.

• 정보학연구
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• 제8권2호
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• pp.121-133
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• 2005

The WTO(World Trade Organization) meetings for service negotiations started in February in 2000. Since then, the member countries have discussed the tourism sector and their expectations and methods of liberalization, based on the proposals they have submitted. The Republic of Korea had already opened hotels and restaurants, travel agencies and tour operator services, and tourist guide services, preceding of WTO service negotiations. However, to comply with the terms of the negotiations, the domestic laws and systems related to tourism should be analyzed according to their adherence to the principles of GATS(General Agreement on Trade in Services), which include market access and national treatment. Thus, the purposes of this study were two-fold: first, regarding the two basic principles of GATS(market access and national treatment), the articles of the administrative laws relating to tourism were examined. Second, proposals from the tourism sectors in the US, Canada, Dominique, EC, Switzerland, and Japan were also summarized and reviewed. Proper responses to service negotiations were proposed based on the results of this analysis. As a result, I can support the GATS classification(w/120) of tourism and the liberalization of tourism in other WTO member countries. I can also support the elimination of obstacles such as economic need tests and nationality requirement. 'Others' category should be considered more carefully according to the competitiveness of the given industry.

• 통상정보연구
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• 제10권3호
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• pp.143-162
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• 2008

The Title 19 of the U.S. Code covers custom duties and is the heart of international trade regulation in the U.S.. Among the provisions in Title 19, is Chapter 4, the Tariff Act of 1930. Under U.S. Antidumping duty law, dumping occurs when `subject merchandise' is imported into the U.S. and sold at less than `fair value.' The administration of U.S. Antidumping duty law is shared between the Department of Commerce('Commerce') and International Trade Commission('USITC'). The U.S. Court of International Trade ("CIT") and the U.S. Court of Appeals for the Federal Circuit ("CAFC") decided the review of antidumping duty ("AD") determinations and administrative review results issued by the Commerce and the USITC, as well as the review of countervailing duty ("CVD") decisions. In Eurodif S.A. v. United States, the CAFC considered the important issue of whether the antidumping and countervailing duty laws apply to sales and purchases of services--in this case, the sale or purchase of enrichment services. Although the federal courts had considered the issue of whether a sale of enrichment services constitutes a sale of goods, the issue had never arisen in the context of the antidumping and countervailing duty laws. Also this is the first time that the Supreme Court has ever agreed to consider an antidumping case.

• 한국정보통신학회:학술대회논문집
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• 한국정보통신학회 2013년도 춘계학술대회
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• pp.677-680
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• 2013

최근 IT, BT, NT 등의 융합과 정보시스템의 비약적 발전으로 정보통신 서비스가 활성화되면서 SNS, 클라우드 서비스 등 신규서비스가 증가함에 따라 개인정보의 유출위험이 증대되고 있다. 특히 IT와 의료 분야는 지속적인 경제 발전과 고령화 사회 진입으로부터 발생되는 문제를 해결하고 삶의 질 향상에 대한 요구에 따라 IT 기술을 활용한 새로운 의료기기 및 유헬스 서비스의 새로운 시장을 형성을 기대할 수 있다. 하지만 이러한 IT 기술의 도입으로 대부분의 의료 정보 시스템이 전산화 되면서 의료기관간에도 의료정보정보의 교환 및 전송이 자주 발생함에 따라 의료 정보유출 및 보안에 대한 위험성이 커지고 있다. 따라서 본 연구에서는 개인 의료정보 보호와 관련 주요 법 제도와 관리적, 기술적 보호 방법을 검토 및 분석한다.

• 한국치위생학회지
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• 제13권3호
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• pp.411-418
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• 2013

Objectives : The quality of service is considered as the difference between services that customers perceive and expect by using SERVQUAL model and the basic data for the efficiency of management of dental hospital and clinics, the differentiation strategies of dental medical institutions and the improvements on quality of service are provided. Methods : Subjects were 469 patients who visited six dental hospitals and clinics in Daegu-Gyeongbuk regions. Questionnaire consisted of five items such as type, reliability, responsiveness, certainty and empathy properties. Data were analyzed using SPSS 12.0 program in this study. Results : Women had high satisfaction scores of medical services in certainty and empathy properties. 40s and higher had the highest score in the type property. 30s had high score in the certainty property. For expected service satisfaction, 30s had the highest score in dental practitioners and administrative staffs. For reuse of current medical institution and intent for recommendation, certainty property and factor of dentist and dental practitioners had high scores. Additionally, reliability and responsiveness properties were statistically significant. Conclusions : Medical institutions should make every effort to get the dentists or dental practitioners have the medical knowledge at a high level, a kindness for patients and trust from patients.