• 제목/요약/키워드: active service

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호텔 한식당의 서비스품질이 고객만족도, 재방문의도, 구전커뮤니케이션에 미치는 영향 (A Study on the Effects of Service Quality on Customer Satisfaction, Revisiting Intention, and Word-of-Mouth Communication Regarding Korean Hotel Restaurants)

  • 민계홍
    • 한국식품조리과학회지
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    • 제24권6호
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    • pp.780-787
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    • 2008
  • The principal objective of this study was to determine the effects of service quality in a Korean restaurant in a Five Star Hotel in Metropolitan city causes on customers satisfaction, revisiting intentions and word of mouth communication. As a component of the study, 344 customers who had visited restaurants at 4 hotels were selected for our Q&A research, Our investigation was conducted largely frequency analysis, reliability analysis, factor analysis, and multiple regression analysis. First, as one of our study results, factors causing effects in service quality can be categorized into human service factors, physical service factors, and menu service factors. Second, the service quality of Korean restaurants has been found to exert effects on customer satisfaction, revisiting intentions, and word-of-mouth communication. Third, customer satisfaction has been determined to exert significant effects on revisiting intentions and word of mouth communication. Fourth, customer revisiting intentions has been found have been shown to exert significant effects on word-of-mouth communication. As one of the limits of this study, some difficulties did occur when attempting to implement Q&A research on customers who enjoyed restaurant services, as there was not sufficient space to interview them. As another limit, this study was conducted only with test subjects who had visited Korean restaurants in Five Star Hotels the results of our study cannot, then, be considered represent active of all Korean restaurants. Consistent with this future studies will need to be conducted not only with Korean restaurants, but also with Japanese, Chinese, and Western restaurants.

IoT-Lite 온톨로지를 활용한 지능형 사물인터넷 시맨틱 정보연동에 관한 연구 (A Study on Interworking of Intelligent IoT Semantic Information Using IoT-Lite Ontology)

  • 박종섭;홍준석;김우주
    • 한국IT서비스학회지
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    • 제16권2호
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    • pp.111-127
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    • 2017
  • Computing Performance, sensor, storage, memory, and network costs have been steadily declining, and IoT services have recently become more active. The Internet of Things is linked with Big Data to create new business, and public institutions and corporations are hurry to import Internet of things. As the importance of the Internet of things has increased, the number of devices supporting the IoT has rapidly increased. With the development of the Internet of Things, various types of Internet services are being developed. For this reason, there is an increasing demand for IoT service designers and developers for IoT service case automatic search technology. IoT service designers can avoid duplication with existing services through service case retrieval and developers can save cost and time by combining existing reusable service equipment. This paper proposes IoT-Lite ontology for IoT and Semantic Web service to solve the above-mentioned problems. The existing ontologies for IoT, despite its many advantages, are not widely used by developers because it has not overcome the relatively slow drawbacks of increasing complexity and searching for development. To complement this, this study uses the IoT-Lite ontology introduced by W3C as a model and a semantic web service for automatic system retrieval. 3D camera, GPS, and 9-axis sensor, and IoT-Lite designed by IoT-Lite technique are integrated with the semantic technique and implemented directly.

돼지 및 닭에서 분리된 균에 대한 봉독의 최소억제농도(MIC) (The minimum inhibitory concentration (MIC) of bee venom against bacteria isolated from pigs and chickens)

  • 김순태;황지영;성명숙;제소양;배동록;한상미;이성해
    • 한국동물위생학회지
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    • 제29권1호
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    • pp.19-26
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    • 2006
  • Bee venom is synthesized in the venom gland's of worker and queen bees and stored in their venom sacs. Bee venom is a rich source of enzymes, peptides and biogenic amines. there are at least 18 active components in the venom which have some pharmaceutical properties. This study was performed to evaluate minimum inhibitory concentration(MIC) of bee venom against bacteria isolated from pjgs and chickens with disease. In case of reference strains, the MIC $({\mu}g/m{\ell})$ of Staphylococcus aureus ATCC 6538, Streptococcus mutans ATCC 25175, and Salmonella typhimurium ATCC 6538 were 64, 64 and 32, respectively. In case of bacteria isolated from pig and chicken, the MIC of Staphylococcus aureus, Staphylococcus hyicus and Staphylococcus chromogenes were 8, 128 and 128, and that of 11 strains of Escherichia coli were 8 to >512 and that of 8 strains of Salmonella sup were >512. Antibacterial resistance test of 22 strains isolated from pig and chicken and 3 reference strains were performed by agar gel diffusion method, using 17 antibacterial drugs including penicillin, cefazolin, tetracycline and quinolone group. The multiple drug resistant patterns were found in most strains isolated from pig and chicken.

서비스 디자인 관점에서 본 스마트 헬스케어의 선행 조건 : 고령자 경험 사례를 중심으로 (Prerequisites on Smart Healthcare in the Perspective of Service Design : Focusing on the Elderly Experience Case)

  • 김호다;주애란
    • Journal of Information Technology Applications and Management
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    • 제28권3호
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    • pp.49-58
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    • 2021
  • Due to the increasing interest in wellness aroused by the aging population and the pursuing feature of active old age, Korean elderly set importance on long life with their healthy condition. Following the change in the paradigm of the medical delivery system from hospital-oriented, treatment-oriented to personal-centered and self-care, Service design application of Smart Healthcare for the elderly became valuable. Smart Healthcare is a healthcare service provided through the fusion of ICT technologies including mobile/wearable devices, IoT, big data, and information technology, and it is utilized to prevent diseases managing abundant health information and living habits. As a methodology for delivering such Smart Healthcare to the elderly, Service design can be adopted. Therefore, this study would like to present the perquisites of Smart Healthcare design for the elderly through analyzing the results from in-depth interview methods between the elderly and medical staff. As a result of this study, guidelines for Service design application of health vulnerability management for the elderly utilizing smart phones were presented. Therefore, this study presented four prerequisites composed of 'high level of supplementation and ethical decision making', 'improvement of inequality in accessibility and experience', 'resolving problems in policy implementation' and 'user-friendliness' for the Smart Healthcare service design for the elderly. Overall, Service design is expected to play an innovative role in improving the quality of life for the elderly through the process of collecting and delivering information on Smart Healthcare centered on the experience of the elderly.

능동형 광 링 네트워크의 특징 및 요구 대역폭에 따른 성능 분석 (Characteristics of active optical ring network and performance evaluation in Bandwidth on Demand)

  • 이상화;송해상
    • 한국컴퓨터정보학회논문지
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    • 제10권6호
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    • pp.209-218
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    • 2005
  • 링형 광 액세스망에서 능동형 광네트워크(AON: Active Optical Network)는 DWDM(Dense Wavelength Division Multiplexing)을 이용하여 요구대역폭(BoD: Bandwidth on Demand)에 따라서 가입자에게 원활한 서비스를 제공할 수 있다. 이를 위하여 기존의 광 기가비트 이더넷 스위치에서 다수개의 파장 및 서브캐리어(Sub-Carrier) 접속을 지원하며, 특정 파장을 분기하는 WADM (Wavelength Add Drop Multiplexer)과 링의 형태로 연결된다. WADM에서 분기된 특정 파장은 가입자단에 이르러 서브캐리어별로 역다중화 되어 가입자에게 분배되므로 가입자망의 분배가 시작되는 광 기가비트 이더넷 스위치와 가입자 단말 접속 장치간의 능동적인 연결이 가능한 구조를 가진다 본 논문에서는 이러한 AON 구조에서 BoD에 따라서 달라지는 버퍼의 크기를 비교 분석하고 또한 비트의 지체시간을 서버의 처리율과 비교 분석한다. 이러한 실험을 통하여 소요 시간의 한계를 결정함으로써 가입자에게 요구 대역폭에 따른 원활한 서비스를 제공할 수 있는 네트워크의 동적 운용 프로토콜 및 효율적인 알고리즘 구현을 위한 기준을 제시한다.

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인터넷 상의 소비자상담, 소비자정보, 안티 사이트에 대한 소비자만족도 및 사이트 운영 활성화 방안에 관한 연구 (The Strategies for Improving Operation and Satisfaction of the Consumer Council Cite, Consumer Information Cite, and Anti-Cite in Internet)

  • 허경옥
    • 대한가정학회지
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    • 제41권1호
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    • pp.187-211
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    • 2003
  • This study deals with activities in internet, including activities on consumer counseling, exchange of consumer information, and anti-sites. Among consumers having utilized those three types of internet sites, this study examines whether their satisfactions on them differ depending on their socio-demographic characteristics and types of activities and also explores which factors critically influence consumer satisfactions. According to the results of this study, consumers' satisfactions were higher when consumers evaluated counselors were objective, rapid, and reliable. Thus, Counselors must be more efficiently classify counseling contents, systematically manage, rapid, active and concrete answers for consumers applying for counseling. Second, in the case of consumer information site, the consumer satisfaction turns out to be positively related with exchange of consumer information, rapid provision of information, and reliability. Connection of relevant specialized information, encouragement of active information exchange among consumers, and objectivity and specialty in consumer information site are necessary to increase the quality of internet consumer information cite. Third, in the case of anti site, consumer satisfaction is higher in cases of consumer being joined in anti-site and in cases of objective and reliable sites. In order to facilitate the utilization of anti-sites, those solutions include systematic classification and management of writings listed in the site, active management of the site managers, reducing criticisms on the writings listed and objectivity of information provided, and active searches for solutions. Finally, in order to preserve consumer sovereignty, policy suggestions include improvements of service qualities provided in internet sites, active advertisement, improvement of site management through charging some fees for users, enhancing specialties.

견부통 환자에 대한 물리치료방법의 적용 시간을 중심으로 한 기술적 연구 (Physical Therapy Session Duration in patients with Shoulder pain: Descriptive Research)

  • 김선엽;채정병;권재확
    • 대한물리치료과학회지
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    • 제9권4호
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    • pp.119-130
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    • 2002
  • Objective: The purpose of this research was to use data for furnish quality physical therapy service. The research subjects were admitted shoulder pain patients treated with physical therapy that was to grasp physical therapy method as distinguishing application time. Subject: Total number of distributed questionnaire was 563 persons that was to utilized physical therapy room of 56th medical institution and distributed it to each physical therapist in charge. Method: The research used questionnaire in order to research itemized treatment application time that is according to physical therapy method to applicated with shoulder pain patient. The research contents is to received shoulder pain diagnosis period, total duration of utilizing physical therapy room, the number of times per week to used physical therapy room, etc. And we had physical therapist recording the time of application physical therapy method come under the items. Result: The average treatment time was 59.2 minutes at all patients. During this time, 39.7 min was modality treatment. Active movement treatment was only 7.1 min. Total treatment time was longest in general hospital at 64.9 min, it was shortest in clinical hospital at 53.3 min. Treatment time was difference as hospital scale(p<0.001). Active movement treatment time was longest in general hospital at 11.5 min. The average treatment time was 4.5 min in clinical hospital. Therefore, it was related to hospital scale(p<0.05). The average of manual therapy time by physical therapist was 7.5 min. General hospital was linger at 8.6 min than clinical hospital at 6.7 min(p<0.05). Patient of 90.2 % were treated to hot pack, ultra-sound treatment was next as 50.1%. Active strengthening exercise was most carrying out of the active treatment as 25.4 %. Active sensorimotor exercise was practiced only 28 persons of 5.0 %. Most joint mobilization (38.4 %) was used of the passive manual therapy items, next to soft tissue mobilization (33.0 %), and next to manual distraction therapy(14.0 %).

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통계패키지와 Active Server Page를 이용한 통계 분석 웹 컨텐츠 개발 (Development of Web Contents for Statistical Analysis Using Statistical Package and Active Server Page)

  • 강태구;이재관;김미아;박찬근;허태영
    • 한국산업정보학회논문지
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    • 제15권1호
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    • pp.109-114
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    • 2010
  • 본 논문에서는 통계패키지와 Active Server Page(ASP)를 이용하여 통계분석을 위한 웹 컨텐츠를 개발하였다. 통계패키지는 통계비전공자에게 사용하기도 어렵고 배우기도 매우 어렵지만, 통계비전공자들은 SAS, S-plus, R 등과 같은 통계패키지에 대한 학습 없이 자료를 분석하기를 원하고 있다. 따라서 본 연구에서는 통계패키지로 많이 활용되고 있는 S-plus와 ASP를 이용하여 통계분석 웹 컨텐츠를 개발하였다. 실제 응용으로, 수질오염자료에 대하여 웹 상에서 탐색적 자료 분석, 분산분석, 시계열 분석 등과 같은 다양한 분석에 대한 웹 컨텐츠를 개발하였다. 개발된 웹 통계분석은 공무원, 연구원 등과 같은 통계 비전문가들에게 매우 유용한 도구이다. 결과적으로 웹 기반의 통계분석 컨텐츠를 통하여 인터넷으로 하여금 사용자들로 하여금 자료 분석을 쉽게 빠르게 할 수 있다.

ATM/B-ISDN에서의 서비스 유형에 따른 예비 VPs를 이용한 자동복구 정책 (A Restoration Stategy using Backup VPs on ATM/B-ISDN according to Service Categories)

  • 신해준;김영탁
    • 한국통신학회논문지
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    • 제25권5B호
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    • pp.850-858
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    • 2000
  • 최근 통신망의 규모가 커지고 대역폭이 증가됨에 따라서 통신망에 요구되는 신뢰도가 증가하게 되었다. 통신망에 있어서 대체 경로의 지정은 통신망의 장애 발생으로부터 통신망을 보호하는데 필수적이다. 본 논문에서는 다양한 서비스들이 가지는 상이한 트래픽 파라메터와 QoS(Quality of Service)를 제공하고 통신망의 관리를 용이하게 하기 위해서 동일한 물리매체 위에 ATM 베어러 서비스 유형(CBR, rt-VBR, nrt-VBR, ABR, UBR)에 따라 논리적으로 구분된 통신망을 구성한다. 또한 사용중인 노드 또는 링크에 장애가 발생했을 때, 보다 바른 자동복구를 위해서 대체경로를 이용한 자동북구 방법을 사용하고, TINA 기반의 장애관리 기능을 사용하여 초고속 통신망에 적합한 자동복구 방법을 제안한다.

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소방학의 학문적 패러다임 구성과 정체성 확립에 관한 연구 -정책과 학문의 연계성 중심으로- (A study on Scientific Paradigm Formation and Identity Establishment of Fire Service Science - Focused on Liaison Between Policy and Study -)

  • 최성룡
    • 한국화재소방학회논문지
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    • 제22권3호
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    • pp.162-171
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    • 2008
  • 하나의 학문이 독립된 학문 분야로 성장하기 위해서는 그 학문 집단의 구성원들이 공통으로 이해하고 공유하는 가치기준(패러다임 : paradigm)이 있어야 하고 어떤 독자적인 학문체계(정체성 : identity)가 정립되려면 관련학회의 학문연구 활동을 통한 경쟁으로 새로운 패러다임을 구성하고 학문의 정체성이 확립되어야 하므로 정치학, 경제학, 심리학 등 분야에서는 이를 위한 노력이 어느 정도 이루어지고 있으나 소방학 분야에 있어서는 학문의 공동연구를 위한 학회의 활동은 물론, 학자 간 학문의 교류 연구가 미미하여 새로운 학문의 패러다임으로 자리 잡지 못하고 있는 실정이다. 따라서 본 연구에서는 이러한 문제의 근원을 파악하여 한국 실정에 맞는 소방학의 학문적 패러다임 구성과 정체성 확립의 방향을 제시하고자 한다.