• Title/Summary/Keyword: Wedding Service Commodity

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Recognition & Emotion Reaction on the Hotel Wedding Human service Commodities of latency Customer (잠재고객의 호텔웨딩 인적서비스상품에 대한 인식과 감정반응)

  • Lee, Jun-Jae;Kim, Yong-Soon
    • The Journal of the Korea Contents Association
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    • v.9 no.7
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    • pp.342-351
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    • 2009
  • This study aims to determine if we can draw significant strategies for development and improvement of hotel wedding business by analyzing the future-going and consistent wedding & ceremony culture of superior hotels in Seoul. Though the study, I could make conclusions as follows; First, human service in hotel wedding services which can be roughly categorized into human service influence on positive or negative emotion reaction of the client directly. Second, positive or negative emotion reaction of the client for the hotel wedding service commodity result in positive or negative influence on the client's behavioral intention. I hope that there will be further studies from sampling to positive study on this issue in consideration of the conclusions and the limits of this study.