• 유통과학연구
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• 제16권5호
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• pp.5-15
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• 2018

Purpose - Nowadays customers have become empowered by information communication technologies. This state of customers has brought enormous pressure to bear on organizations, thus, organizations have to stay relevant, market-oriented and profitable. The insurance sector is one that is constantly challenged by its exposure to ICT and the associated need for e-services by myriad customers. With increasing competition in the health insurance environment, it is necessary for the sector to understand customer expectations and how they perceive the services offered. This study seeks to determine the role played by e-services in relation to customer satisfaction in health insurance industry in Botswana where a substantial investment has been made in the sector. Research design, data, and methodology - This study is conducted using two prominent medical aid schemes in Botswana namely BPOMAS and PULA. Subscribers of these medical schemes were the respondents whose views were sourced using both closed and open ended questionnaires. Systemic sampling technique was used to select the participants, while descriptive statistical techniques were mainly used to analyze socio-demographic data of the samples. Results - The results reveal that the level of usage of the medical insurance firm's website and email service is higher for PULA participants than for BPOMAS participants. Conclusions - The findings of this study have practical implications for managers who should understand customers' value perceptions regarding e-service quality in Botswana.

• 유통과학연구
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• 제16권5호
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• pp.61-70
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• 2018

Purpose - These days, an individual user, private entity, hears everyday news of hacking and personal information leakage in the era of a most-connected society. This study investigates cyber attack, cyber insurance and distribution channels for insurance goods in South Korea by analyzing various cases of cyber attacks in domestic and overseas case. Research design, data and methodology - This study adopted various study cases instead of the one large case for deep quality analysis, and focused on various cases of domestic and overseas cyber attacks with insurance. Result - As a result of analyzing the cases that were hacked, types of massive losses and damages arising out of internet blackout due to cyber risks are paralyzation of public and private website and portal, electronic administrative system, public infrastructure, and consequently a normal operation of nation is impossible. These losses and damages however can be coverable under cyber insurance. Conclusions - This paper suggests insurance carriers, as suppliers, should provide multiple channels to sell to the customer and should expand the strategy of advertisement and promotion in order for them to change their mind and compare the price and value of the information of individual users and private entity in view of cost savings.

• 한국콘텐츠학회논문지
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• 제1권1호
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• pp.100-108
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• 2001

디자인 개발시 사용자 참여의 중요성이 날로 증가하고 있는 것은 자명한 사실이다. 그중 사용성평가에서의 사용자 참여는 비교적 활발한 상태이다. 하지만, 현재 기본적으로 행해지고 있는 랩에서의 사용성 평가는 여러 가지 면에서 극히 제한적이며 비용이 많이 들고, 시간 또한 많이 소비된다. 또한 이러한 평가는 광범위한 데이터의 수집과 빠른 피드백을 얻는데 여러 가지 문제점을 가지고 있다. 본 연구에서는 이상과 같은 배경을 바탕으로 실험실에서의 사용성 평가 에서 생기게되는 여러 가지 요인 등에 의해 제한되었던 사용자들의 참여를 극대화하기 위하여 초기 디자인 프로토타입을 웹상에서의 사용성 평가 콘텐츠로 활용하는 방안을 모색하였다.

• Asian Journal of Business Environment
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• 제10권1호
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• pp.19-28
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• 2020

Purpose: This research aims to investigate the impact of corporate integrity on stock price crash risk. Research design, data, and methodology: Taking 1419 firms listed in Shenzhen Stock Exchange in China as a sample, this paper empirically analyzed the relationship between corporate integrity and stock price crash risk. The main integrity data was hand-collected from Shenzhen Stock Exchange Website. Other financial data was collected from CSMAR Database. Results: Findings show that corporate integrity can significantly decrease stock price crash risk. After changing the selection of samples, model estimation methods and the proxy variable of stock price crash risk, the conclusion is still valid. Further research shows that the relationship between corporate integrity and stock price crash risk is only found in firms with weak internal control and firms in poor legal system areas. Conclusions: Results of the study suggest that corporate integrity has a significant influence on behaviors of managers. Business ethics reduces the likelihood of managers to overstate financial performance and hide bad news, which leads to the low likelihood of future stock price crashes. Meanwhile, corporate integrity can supplement internal control and legal system in decreasing stock price crash risks.

• 유통과학연구
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• 제18권2호
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• pp.39-48
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• 2020

Purpose: This study examines components that dictate service quality of Online Travel Agencies. Research design, data and methodology: This study performed a survey that targeted people who have purchased travel products using Online Travel Agencies in the past year at Incheon International Airport. Out of 280 questionnaires, this study selected 249(88.9%) questionnaires for analysis. In analysis, this study used statistical package called 'SPSS 22'. Results: Based on the results, this study identified that company reputation and transactional stability influenced consumers' intent to share anecdotal and practical information. Conclusions: This study discovered several major findings. First, 'convenience' and 'price', two major factors in service quality, imposed positive effects on word-of-mouth intention of consumers. In particular, 'convenience' had the most significant impact. Next, this study verified the moderating effects of 'transaction safety' and 'reputation' on the effect relationships between 'convenience' and 'price', and consumer word-of-mouth intention. The results conclude that, in fact, some statistically significant differences among the effect degrees of the two independent variables on the dependent variable according to the safety level of transaction on Online Travel Agencies website do exist. In short, 'transaction safety' variable does have moderating effects on the above relationships.

• 복식문화연구
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• 제15권2호
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• pp.339-351
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• 2007

Many off-line fashion brands currently has construct hompage in the form of digital contents at the website. The purpose of this study is to confirm that fashion item of avartar can be applicate to react for consumer desires by a process of construction for hompage digital contents of fashion brand, and develop various avartar fashion item to satisfy consumer's wants using the computer graphics. The results of this study are as followings. First, it should be the first to decide whether hompage contents can be used for any purposes. And it will offer initial brand concept, followed by the contents of event, blog, avatar, fashion information. Second, portal sites currently service avatar fashion item, but it just bounds the limit of indirect effect. Many fashion brands face a challenge to differenciate themselves, so avatar fashion item should be planned to coordinate the contents and brand concept. Also it is certainly possible that fashion brand communicates larger consumers with a avartar fashion item that appeal to a consumer's sensibility. Third, this study propose design development and application as 3 of the avartar fashion item using the computer graphics. Avatar Fashion item using the computer graphics was presented by application as promotion through event garment, item coordinate, cellular phone service.

• 가정과삶의질연구
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• 제21권5호
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• pp.77-91
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• 2003

Most consumers have experienced unexpected consumer problems in the new consumption environment. Accordingly consumer education is very important to prevent consumer problems in advance. Adult consumers don't have many chances to take consumer education with various reasons though they are in a core position in the economy. This study developed an on-line consumer education program for adults in consumerism in the website, www.bestmaker.com/cw. The contents of consumerism were divided into five subfields such as consumer rights, responsibility and roles; consumer law; consumer participation; consumer protection; on-line survey. The on-line consumer education program was given to 164 adult consumers who could use internet, and the contents and the methods of the consumer education were evaluated by the same consumers with an on-line survey. The results of the survey show that those in 30's through 40's and with higher education are more satisfied with the contents and the methods of the on-line consumer education. This study implies that the contents, the methods, and the design of an on-line consumer education need to be consistent each other and well organized altogether.

• 한국간호교육학회지
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• 제19권4호
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• pp.627-639
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• 2013

Purpose: The purpose of this study was to develop and evaluate a dating violence prevention program for middle school students. Method: The development of a web-based dating violence prevention program proceeded through the stages of analysis, design, development, implement, and evaluation in addition to designing a randomized control group pre-post trial to test its effects. The effects of the program were analyzed using dating violence awareness, sex role, anger and aggression. Collected data was analyzed using SPSS 19.0. Result: We posted the results on our website (http://www.stopviolence.co.kr) to complete our web-based dating violence prevention program. The program was conducted as group education on a small scale for 90 minutes per session during 8 sessions in total. The Web-based dating violence prevention program was effective in increasing awareness of middle school students on the dating violence, changing sex role attitudes positively, and decreasing anger and aggression in trouble situations. Conclusion: We strongly recommend using this web-based dating violence prevention program to prevent dating violence.

• 한국비블리아학회지
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• 제16권1호
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• pp.247-267
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• 2005

이 연구는 부 단위의 중앙행정부처 웹사이트 21개 기관과 청 단위 중앙행정부처 웹사이트 18개 기관을 대상으로 웹 정보제공 서비스에 대한 평가연구를 수행하였다. 분석에 사용된 평가기준은 정보의 내용, 전자적 민원처리, 전자적 의견수렴, 접근 및 이용편의성, 디자인 항목으로서 세부항목 26개 항목에 걸쳐서 평가가 진행되었다. 모든 항목에서 부단위의 중앙행정부처 웹사이트의 성능이 청 단위 중앙행정부처 웹사이트의 성능보다 우수한 것으로 나타났다. 제언으로는 공개정보의 활성화를 위한 노력, 기관별 특성화된 정보제공, 기술향상에 더욱 투자할 것, 행정관료의 적극적인 자세 촉구 등이 제기되었다.

• Asian Journal of Business Environment
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• 제10권4호
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• pp.15-19
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• 2020

Purpose: This research aims to explore the level of air pollution in Jakarta, the epicenter of COVID-19 Pandemic in Indonesia and its surrounding provinces during the first month of the Pandemic. Research design, data and methodology: This study uses data, which have been obtained real time from API (Application Programming Interfaces) of air quality website. The measurements of Air Quality Index (AQI), temperature, humidity, and other factors from several cities and regencies in Indonesia were obtained eight times a day. The data collected have been analyzed using descriptive statistics and mapped using QGIS. Results: The finding of this study indicates that The Greater Jakarta Area experienced a decrease in pollutant levels, especially in the Bogor area. Nevertheless, some areas, such as the north Jakarta, have exhibited slow reduction. Furthermore, the regions with high COVID-19 confirmed cases have experienced a decline in AQI. Conclusions: The study concludes that the air quality of three provinces, Jakarta, Banten, and West Java, especially in cities located in the Jakarta Metropolitan Area during COVID-19 pandemic and large-scale social restrictions, is getting better. However, in some regions, the reduction of pollutant concentrations requires a longer time, as it was very high before the pandemic.