1 |
Bai, B., Law, R., & Wen, I. (2008). The impact of website quality on customer satisfaction and purchase intentions: Evidence from Chinese online visitors. International Journal of Hospitality Management, 27(3), 391-402.
DOI
|
2 |
Bordon, B. (2010). Firm Resources and Sustainable Competitive Advantage. Journal of Management, 17(1), 99-120.
DOI
|
3 |
Barnes, S. J., & Vidgen, R. (2001). An evaluation of cyberbookshops: The WebQual Method. International Journal of Electronic Commerce, 6(1), 11-30.
DOI
|
4 |
Bastida, U., & Huan, T. C. (2014). Performance evaluation of tourism websites' information quality of four global destination brands: Beijing, Hong Kong, Shanghai, and Taipei. Journal of Business Research, 67(2), 167-170.
DOI
|
5 |
Chen. Y., & Shang., Y. F. (2018). Factors Influencing Users' Word-of-Mouth Intention Regarding Mobile Apps: An Empirical Study. International Journal of Industrial Distribution & Business, 9(1), 51-65.
DOI
|
6 |
Cheung, M., Anitsal, M. M., & Anitsal, I. (2007). Revisiting word-of mouth communications: A cross-national exploration. Journal of Marketing Theory and Practice, 14(3), 235-249.
DOI
|
7 |
Cheung, C. M. K., & Lee, M. K. O. (2006). Understanding consumer trust in internet shopping: A multidisciplinary approach. Journal of the American Society for Information Science and Technology, 57(4), 479-492.
DOI
|
8 |
Cho, H. J. (2017). The Effects of Faculty Trustworthiness on Relational Factors: From the Service Distribution Perspective. Journal of Distribution Science, 15(3), 81-89.
DOI
|
9 |
Cho, W. J. (2018). The Effect of Travel Agency Selection Attributes on Purchase Intention of Travel Product. Journal of Tourism Research, 33(2), 165-179.
|
10 |
Crowther, M.,. & Bacchus, N. M. (2004). Corporate social responsibility: history and principles. Social Responsibility World; Penang; Ansted University Press. pp.102-107.
|
11 |
Dowling, G. R. (2001). Creating corporate Reputations: Identity, Image, and Performance. NY: Oxford University Press.
|
12 |
Dowling, G. R. (2004). Journalists' Evaluation of Corporate Reputations, Corporate Reputation Review, 7(2), 196-205.
DOI
|
13 |
Fombrun, Charles. J. and Cees, B. M. van. Riel.(2004). Fame and Fortune: How Successful Companies Build Winning Reputation. New Jersey: Pearson Education.
|
14 |
Fong, J., & Burton, S. (2006). Electronic word-of-mouth: A comparison of stated and revealed behavior on electronic discussion boards. Journal of Interactive Advertising, 6(2), 61-70.
|
15 |
Godes, D., & Mayzlin, D. (2004), Using Online Conversations to Study Word-of Mouth Communication. Marketing Science, 23(4), 545-560.
DOI
|
16 |
Guo, Z, B., Park, U, Y., & Lee, J, H. (2018). Effects of Taxi-Booking Apps of E-Service Quality on Use Intention in China. International Journal of Industrial Distribution & Business, 9(4), 43-52.
|
17 |
Jindal. N. (2012). Measurement of E-service Quality in Online Tourism, International Journal of Advanced Research in Management and Social Sciences, 1(3), 307-318.
|
18 |
Gronros, C., Heinonen, F., Isoniemi, K., and Lindhom, M. (2000). The netofer model: a case example from the virtual marketplace, Management decision, 38(4), 243-252.
DOI
|
19 |
Graham, M. E., and Bansal, P. (2007). Consumers' willingness to pay for corporate reputation: the context of airline companies. Corporate reputation review. 10(3), 189-200.
DOI
|
20 |
Hor, S. R. (2014). A study on Characteristic of Mobile Tourism Information Service on the Tourism Experience Value, Adoption Intent and Diffusion Intent: Focused on the Moderating Roles of Involvement between Tourism Experience Value and Adoption Intent. Tourism Management Research, 18(4), 581-606.
|
21 |
Kang, S. R., Bonn, M. A., & Cho, M. H. (2015). The Impact of Online and Offline Wine Purchase Channels on Consumer Perceptions of Wine Attributes and Repurchase Intention. Journal of Distribution Science, 13(10), 57-63.
DOI
|
22 |
Kanjana, J. (2016). A study of consumer behavior using online travel website based on ELM model. Chinese Journal of Management, 13(6), 889-898.
|
23 |
Kim, S. O., Youn, S. N., & Lee, M. J. (2018). The Study on the e-Service Quality Factors in m-Shopping Mall App based On the Kano Model. International Journal of Industrial Distribution & Business, 9(12), 63-72.
|
24 |
Koufaris, M., & Hampton-Sosa, W. (2004). The Development If Initial Trust in an Online Company by New Customers. Information & Management, 41, 377-397.
DOI
|
25 |
Mcknight, D. H., Choudhury, V., & Kacmar, C. (2002). The Impact of Initial Consumer Trust on Intentions to Transaction with Website: A Trust Building Model. Journal of Strategic Information System, 11, 297-323.
DOI
|
26 |
Lee, K. S., & Kim, K. H. (2019). A Study on the Effect of Online Travel Agency (OTA) Selection Attributes on OTA Brand Attachment by Hotel Grade. Journal of Hotel & Resort, 18(4), 97-113.
|
27 |
Lee, M. K. (2002). E-SERVQUAL: A Scale for Measuring Consumer Evaluations of Internet Service Quality. Marketing Research, 17(1), 73-95.
DOI
|
28 |
Litvin, S. W., Goldsmith, R. E., and Pan, B. (2008). Electronic word-of-mouth in hospitality and tourism management. Tourism management, 29(3), 458-468.
DOI
|
29 |
Lu, L., & Lee, J. H. (2014). The Effect on Flow, Users' Satisfaction and Loyalty by Motivation Factors of Mobile Messenger APP and Quality Factors-Focused on the Comparison between Korean KakaoTalk and Chinese Wechat. The e-Business Studies, 15(3), 255-276.
|
30 |
Mattila, A. S. (2001). The Effectiveness of Service Recovery in a Multi-industry Setting. Journal of Service Marketing, 15(7), 583-596.
DOI
|
31 |
Niu, L., & Lee, J. H. (2018). the Intention of Repurchase on e-Service Quality by Online Travel Agency Site. International Journal of Industrial Distribution & Business, 9(7), 61-70.
DOI
|
32 |
O'Connor, E. A. (2010). The effect on learning, communication, and assessment when student-created YouTubes of microteaching were used in an online teacher-education course. Journal of educational technology systems, 39(2), 135-154.
DOI
|
33 |
Tian, X, F., Wu, R, Z., & Lee, J, H. (2017). Use Intention of Chauffeured Car Services by O2O and Sharing Economy. Journal of Distribution Science, 15(12), 73-84.
DOI
|
34 |
Parasuraman, A., Zeithaml, V. A., and Malhotra, A. (2005). E-SQUAL: A Multiple-Item Scale for Assessing Electronic Service Quality. Journal of Service Research, 7(3), 213-333.
DOI
|
35 |
Park, A. J. (2019). A Study on the Structural Relationship between Quality of Medical Service, Perceived Risk, Reputation and Customer Satisfaction in Small and Medium Hospitals. International Journal of Industrial Distribution & Business, 10(4), 67-76.
DOI
|
36 |
Poddar, A., Donthu, N., & Wei, Y. (2009). Website customer orientations, Website quality, and purchase intention: The role of website personality. Journal of Business Research, 62(4), 441-450.
DOI
|
37 |
Zeithaml, V. A., Parasuraman, A., & Malhotra, A. (2002). Service quality delivery through websites: acritical review of extant knowledge. Journal of the Academy of Marketing Science, 30(4), 362-375.
DOI
|
38 |
Wu, R., & Lee, J. H. (2017). The Use Intention of Mobile Travel Apps by Korea-Visiting Chinese Tourists. Journal of Distribution Science, 15(5), 53-64.
DOI
|
39 |
Yoon, M. K., Lee, H. Y., Yoon, D. Y., & Lee, W. S. (2008). Global air transport & service management, Seoul, Korea: Hangyungsa.
|