• Journal of Information Technology Applications and Management
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• 제13권4호
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• pp.215-235
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• 2006

Recently, Development of IT and digital-tech, and this is becoming factor of digital contents industry development. But, problem that is more suitable e-business model's necessity and quality enemy of distribution web-site to digital contents as transaction this firm dispute by transaction special quality and Payment-system increase of digital contents increases rapidly was risen. In this study, Digital Contents qualify estimation very important persons of digital contents as sequence of study that investigate from target's viewpoint which is serviced through web-site that digital contents is not factors of web-site service method whether digital contents distribution web-site factors effect that is some in customer satisfaction from general viewpoint of actuality digital contents distribution and is the actual proof enemy. This paper's goal that these study finding leads as digital contents industry discusses individual enterprise's success and failure as field of business in quickening period yet but domestic digital contents industry field will be roared and may can have competitive power by enterprises which wish to already started business or inaugurate an enterprise enter in field with successful beginning and direction and develop continuously.

• 품질경영학회지
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• 제32권4호
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• pp.30-47
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• 2004

The tremendous growth of the Internet, particularly world wide web, has resulted in significant changes in commerce environments. Internet has brought significant changes in the economics of marketing channels and has led to a redefinition of industry value chain. E-commerce has become so important that countries and firms unprepared for this new trend would lose competitive advantages in the coming century of digital economy. The purpose of this study is to identify logistic!; service quality elements about internet shopping mall customers and examine the relationship among e-commerce logistics service quality, customer satisfaction, relationship quality and repurchase intentions in the area of internet shopping mall. To do so, prior studies on logistics service quality, customer satisfaction, relationship qualify and repurchase intentions were broadly reviewed and the relationship among those four concepts was empirically tested.

• 한국전자거래학회지
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• 제5권2호
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• pp.49-60
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• 2000

A major topic in the field of network and telecommunications is doing business on the Word Wide Web(WWW), which is called Electronic Commerce(EC). Another major topic is blending Artificial Intelligent techniques with the WWW. To provide customer with the information of goods in suit with a customer liking, we propose multi agent system which is consist of customer agent and search agent etc. Also we use case-based reasoning for customer liking searching the information of goods and training through the reuse. This reuse make efficient management of information and a process of operation. In the relation between customer and goods, if there are some goods which is not search from case-base reasoning, we calculate satisfaction function for customer purchase goods. And to provide customer with the information of goods in the first of satisfaction function, This EC system can always provide the information of goods which is satisfied to customer.

• 한국의류학회지
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• 제33권4호
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• pp.586-597
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• 2009

The purpose of this study is to identify the moderating effect of Internet lifestyle among relational benefits effect, customer satisfaction and customer loyalty on the Internet shopping mall. For the study, utilizing the convenient sampling method, the sample of study was composed of female and male adults aged between 20 and 30 living in Seoul metropolitan area who had experienced purchase of fashion products on the web. Of 350 distributed, 311 useful questionnaires were returned. The survey research design was employed with structured questionnaire. For data analysis, descriptive statistics, factor analysis, reliability analysis, cluster analysis and multiple-regression analysis were used. The results of this study are as follows: The results of Internet lifestyle were regarding 4 cluster of Internet lifestyle. 1) information seeking type, 2) shopping maniac type, 3) social gathering type and 4) passive follower type were obtained. The interaction of psychological benefits and the type of Internet lifestyle affected customer satisfaction positively. The interaction of customer satisfaction and Internet lifestyle reinforced customer loyalty. Especially interaction of shopping maniac type among Internet lifestyle types and customer satisfaction affected customer loyalty strongly.

• 한국디지털정책학회:학술대회논문집
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• 한국디지털정책학회 2005년도 추계학술대회
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• pp.447-463
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• 2005

The purposes of this study is to investigate the factor structure of web-site characteristics and antecedents factors affected to trust, satisfaction and behavioral intention of web-site. Refined data were consisted of 4 internet shopping mall survey and estimated the perception to visiting web site. Statistical methods are adapted Frequency, Factor Analysis and CFA(Confirmatory Factor Analysis) of LISREL. 8 program. Research findings are as follows. The factors of web characteristics indicated to product information/buying procedure clarification, stability and function of system, usability of web site, security and protection of individual information, design, clarification of enterpriser information, various payment methods and customer service. In regression analysis, dependent variables were trust, satisfaction and behavioral intention. reputation of site were significantly effected variables. External variables consisted of the 4 characteristics of web-site and reputation and trust, satisfaction and behavioral intention were internal factor.

• 대한산업공학회지
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• 제28권3호
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• pp.274-282
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• 2002

This paper discusses a multi-dimensional analysis for Customer Relationship Management (CRM). For this, We propose a decision-making methodology which employs three analysis models. The first model is a three-dimension positioning map to derive a strategy which achieves the Process Value Line (PVL). The second model is the web-shape analysis model to visibly understand the individual based on the customer CSI (Customer Satisfactory Index) data. The third model which supports the web-shape analysis model, is the relative satisfactory analysis model. It considers a satisfaction level after purchasing against before purchasing. Then we perform overall analysis based on the three analysis models to provide marketing strategies to decision makers.

• 대한가정학회지
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• 제44권5호
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• pp.109-118
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• 2006

The purpose of the study is to analyze web-site content for activating internet apparel shopping malls. With a view to improving the transaction experience and efficiency for both shopping-mall managers and customers. According to RANKEY(rankey.com) and 100 HOT RANHNC(100hot.co.kr), 5 big internet apparel shopping malls were chosen, divided into 3 web-site criteria of Users' Interface Section, Informational Section, and Customer Satisfaction Section, and analyzed. The results of our analysis of the web-site contents are as follows: 1) Concerning Users' Interface Section, the structure of the first screen is complicated and confusing. 2) Concerning Informational Section, the specific image of shopping man is ambiguous to understand and differentiated product information is not properly given. 3) Concerning Customer Satisfaction Section, the customers are not encouraged to show any interest in the shopping mall. These three problems are easily observed in most of the internet apparel shopping malls. To develop the internet apparel shopping mall, the following methods to activate them need to be implemented.

• 마케팅과학연구
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• 제15권1호
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• pp.21-39
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• 2005

본 연구에서는 선행연구 결과에 근거하여 신뢰와 만족에 영향을 마치는 중요한 e-점포 속성들 즉, e점포평판, 고객서비스, 안전 및 보안, 상품 품질, 정보 품질, 웹 검색 등을 파악하였다. 본 연구의 목적은 e-점포 속성들이 신뢰 및 만족에 어떤 영향을 미치는지 그리고 사이트에 대한 신뢰 및 만족이 사이트에 대한 소비자들의 충성도에 어떤 영향을 미치는지를 조사하는 것이다. 그리고 웹 성과를 개선하고, 고객을 유지하는데 있어 e-소매상을 지원할 수 있는 직/간접적인 e-점포 충성도를 파악 하고자 했다. 연구의 결과는 e-점포 속성과 신뢰 및 만족간의 관계에서, e-점포 평판, 고객서비스, 안전 및 보안 그러고 상품품질이 유의적인 영향을 미쳤으며, 정보품질과 웹사이트 검색은 영향을 미쳤지만 유의적이지 않았다. 그리고 신뢰 및 만족과 사이트에 대한 소비자들의 충성도간의 관계에서, 신뢰와 만족은 모두 충성도에 유의적인 영향을 미치는 것으로 나타났다. 이러한 결과를 바탕으로 온라인 소매상을 위한 시사점을 제공하였으며, 또한 연구의 한계점과 미래연구방향을 제시하였다.

• 한국산학기술학회논문지
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• 제5권2호
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• pp.108-113
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• 2004

웹 기반 시스템의 고객 만족도를 증가시키기 위한 다양한 연구가 활발히 진행되고 있다. 또한 근래에는 고객 관점에서 서비스를 지원하는 일대일 마켓팅에 대한 관심이 높아졌으며, 웹 기반 시스템에서도 일대일 마켓팅을 지원하기 위한 연구가 필요하다. 본 논문에서는 일대일 마켓팅을 지원하는 지능형 고객 특화 모듈을 설계하였다. 제안 시스템은 일대일 마켓팅을 지원하기 위해 타겟 셀링, 크로스 셀링, 업 셀링과 같은 데이터 마이닝 기법을 사용하였다. 또한 이러한 고객 특화 모듈의 마이닝 결과를 프로토타입에 직접 적용하여 제안 시스템이 실제 웹 기반 시스템에 적용가능함을 보였다.

• 한국정보기술응용학회:학술대회논문집
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• 한국정보기술응용학회 2004년도 춘계학술대회 디지털 컨버젼스(Digital Convergence)와 경영혁신
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• pp.45-45
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• 2004