• Journal of the Korea Society of Computer and Information
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• v.11 no.5 s.43
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• pp.139-148
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• 2006

This study is intended to propose quality criteria and Web metrics for usability quality evaluation of multimedia Web sites. Recently, applications of the Web sites are not limited to the area of industry and operating as it integrates the new technology. Also as information super highway becomes common with development or network technology, multimedia Web site is on the rise due to various use of multimedia attributes. Therefore this study expands to apply HTML based Web site quality evaluation studied in Software engineering, HCI, Hypermedia to multimedia Web site, and suggests new metrics by integrating flash usability which is expanding its portion in multimedia Web site lately. The Web metrics proposed in this study are verified by heuristic evaluation from a group of expert. It analyses the results of quantitative and qualitative qualify evaluation on Web Award Korea by comparing the award-winning, high-quality Web site with non-winning Web sites. This study can be used to establish guideline for high-quality multimedia Web site development in the future.

• Proceedings of the Korean Operations and Management Science Society Conference
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• 2003.05a
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• pp.494-501
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• 2003

Web casting has become an important opportunity to apply the user-centered concept to broadcasting because it provides real-time interactive service through time and space. It is also necessary to have a new understanding about user who is not a passive viewer any more but an active user. The amount and quality of contents are also important, but usability is a competitive factor as well as the fundamental customer services that have user best experience at the site. Nevertheless most of web casting sites show the low level of usability. In this study we had a comparative evaluation among these sites, MBC, KBS and SBS, which are the representative broadcasting systems. The tests were carried out as heuristic evaluation and usability testing. We analyzed causes and problems of web usability for customer satisfaction and reliability exaltation, and expected the basic knowledge of developing and improving sites.

• Korean Journal of Cognitive Science
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• v.11 no.1
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• pp.33-45
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• 2000

The present study examined the usability of the web site design, focusing on the cognitive characteristics of the WWW. Specifically, we conducted two major non-experimental usability testing methods on the domestic web sites with various purposes. In research I. we used an on-line questionnaire method on 12 domestic web sites. As a result. several critical usability features and factors were identified. In research 2. we carried out a heuristic evaluation method to identify more specific usability problems The result of research 2 suggests that the heuristic evaluation method reveals more specific problems of the web site design than the questionnaire method.

• Archives of design research
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• v.19 no.1 s.63
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• pp.129-140
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• 2006

In this study, I would like to suggest a new model of web navigation design which can enhance old-aged users web usability. I would like to prove that when users enjoy web navigation design, older-users access information much more effectively. Using a survey, suggest some types of web navigation designed for old-aged users. After that, based on the result of the prepatory survey, I conducted an experiment with 4 types of web navigation designs, which have been developed to reflect varying stages of comprehensibility. My survey focused three points. First I tested whether they lost their way while searching for information. Secondly, if they did lose their way, I checked whether they could recover from their errors and find their way back. Thirdly, I investigated whether layout, location and size of the web navigation design factors affected usability. The results of my survey indicated that old-aged users spend the shortest time, have the easiest interface, and have least error incidence under the web navigation design to enhance old-aged users web usability.Thus, developing a web navigation design for old-aged users can encourage older people to be more involved with the internet, especially in the aging society.

• The Journal of Information Systems
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• v.19 no.1
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• pp.35-61
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• 2010

The Internet marketing of hospital is being considered as a strategic requirement that can satisfy the customers. Therefore, it is very important to understand the effects of the medical information on the Internet on the actual consumers. In this study, the paths through which the attitude and satisfaction of the medical information consumers that visit hospital web site are formed for the medical information through the quality of the medical information on the Internet and usability of hospital web site were examined respectively according to the medical examination and treatment subjects that respectively deal with medical acts and cosmetic acts through light metabolism recovery. The usability of hospital web site, rather than medical information quality, had positive effects on the attitudes toward the medical information distributed in the corresponding web site and the satisfaction of use of hospital web site in the case of visitors of the hospital web site for the medical examination and treatment subjects of essential medical examination and treatment and emergency medical treatment, and, on the other hand, the result of analyzing the path of the medical examination and treatment subjects of cosmetics and functional improvement revealed that the medical information quality had positive effects on the medical information attitudes and the usage satisfaction of hospital web site. Accordingly, the attitudes toward the medical information distributed through the web site by the visitors of hospital web site is formed from the quality of medical information and web site usability, and, ultimately, they become generally satisfied with the hospital web site. Such process is revealed different1y according to the medical examination and treatment subjects for which consumers desire to obtain information.

• Journal of Information Technology Applications and Management
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• v.12 no.2
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• pp.145-161
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• 2005

In this paper, we present an experiment conducted to examine how the web site's architecture, content quantity and the user task complexity affect its usability. The experiment was performed in two phases on college students to visit existing web sites which are readily accessible via the Internet. The results of experiment show that the web site's architecture significantly affects the efficiency and the effectiveness interactively with its content quantity and the user task's complexity. On the other hand, none of the above three factors show significant effects on the satisfaction and the learnability. In particular, the web site's content quantity does not have any statistically significant effects on the satisfaction and the learnability. It implies that the factors affecting the satisfaction and the learnability are different from those affecting the efficiency and the effectiveness. The analysis reassures that it is essential to consider the context of use in designing a web site.

• The Journal of the Korea Contents Association
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• v.1 no.1
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• pp.68-73
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• 2001

The interaction between web site and it's user is more active and free than that of any other interface environment. Consequently, it is very important that user interface environment must be fully considered in web site development process. In this study, first, web interface environment and it's features are examined, then web usability test techniques are analyzed, and on the basis of the results, new tool for visualizing various responses and patterns of web site user is developed. Finally, by applying newly developed tool to usability test process of an internal hub site and analyzing the results, effective methods for visualization and evaluation of using patterns of web site are suggested.

• 한국HCI학회:학술대회논문집
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• 2008.02b
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• pp.608-613
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• 2008

Web usability for e-commerce sites becomes a more important issue as e-commerce gains its popularity. As for fresh foods, consumers are especially sensitive to the quality of information during transaction process. Successful fresh food e-commerce sites, such as Wine. com and Tesco, identified regular usability testing as part of key success factors. This paper aims to identify processes for evaluating usability of fresh food e-commerce sites and provide recommendations to improve usability. The study aims to evaluate Web usability of selected Web sites using heuristic evaluation to provide objective Web usability analysis for each transaction process and think aloud method to understand how users actually evaluate the Web site.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.33 no.2
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• pp.75-95
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• 2022

This study was carried out with the aim of analyzing the development and functional changes of Webdewey, which has become a basic tool of classification learning, analyzing it in terms of usability for learners, and suggesting specific ways to improve WebDewey's usability. In order to achieve this research objective, the concepts and principles of UI and usability were first laid out, and Webdewey's structure and key functions were analyzed. Since then, Webdewey's media changes and periodical feature changes have been analyzed. In addition, an opinion survey was conducted on the usability of WebDewey among learners who used WebDewey in the learning process, and proposed ways to improve WebDewey's usability based on the implications and direction of improvement derived from it. In terms of UI, proposals have been made to introduce display methods, visualization devices, the advantages of printed versions, and the development of Korean versions. In terms of the 'Create built number' function, suggestions have been made to improve usability in terms of basic number selection, composite route guidance and error message provision, new reference and route construction, screen and button design, and built-number component guidance.

• The Journal of Information Systems
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• v.18 no.3
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• pp.111-134
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• 2009

Today many owners of Web sites are looking to user's satisfaction survey as a key means of measuring the usability of a Web site. While it is preferred for it simplicity and ease of use, this survey method is not without potential risks. This paper focuses on showing that the existing practice of questionnaire-based usability measurement is subject to human recall errors, and that such flaws can be reduced when the questionnaire survey is followed by the users hands-on experience of the site. An empirical study was conducted, and the results indicate that the above speculation holds true. Even if respondents felt highly confident about their responses on a recall survey, a hands-on experience with a focal Web site increased the extent to which the respondents were satisfied with the shopping mall site. This indicates that a user's perception of the quality of a Web site may be distorted or lost as time goes by. In addition, the findings have shown that the use of the verbal protocol analysis method can reveal critical information that can help track the root causes of Web site usability problems, thereby helping to develop site enhancement strategies. The paper concludes with directions for future research.