• 대한전기학회논문지:전력기술부문A
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• 제52권4호
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• pp.207-212
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• 2003

System analysis programs have been developed by several different research groups. Especially, the programming languages and the developing environments of algorithm modules and user interface modules are different. And therefore, the differences have degraded interoperability and reusability of the system analysis modules. in order to solve this problems, a general binary interface has designed and the component based on the interface has developed as well. However, sometimes each interface is uncompatible because those are designed on the particular vendor. In this paper, we deals with XML web service, Sort of distributed processing architecture, which is not restricted by not only the existing internet standard but also any Programming language or any vendor. Because of its platform independent, each module can be updated and extended independently.

• 대한가정학회지
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• 제43권3호
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• pp.1-10
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• 2005

The purpose of this study was to investigate the enforcement strategy for Consumer Service marketing of an e-Commerce shopping mall. An e-CRM for a Cosmetic e-Commerce shopping mall, Data Warehousing(DW) component, analysis of data mining of the DW, and web applications and strategies had to developed for marketing of consumer service satisfaction. The major findings were as follows: An RFM analysis was used for consumer classification, which is a fundamental process of e-CRM application. The components of the DW were web sales data and consumer data fields. The visual process of consumer segmentations (superior consumer class) for e-CRM solutions is presented. The association analysis algorithm of data mining to up-selling and cross-selling indicates an association rule. These e-CRM results apply web DB marketing and operating principles to a shopping mall. Therefore, the system applications of e-CRM to Consumer services indicate a marketing strategy for consumer-oriented management.

• 한국문헌정보학회지
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• 제34권3호
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• pp.133-156
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• 2000

본 연구는 국내 Web 정보서비스 측정기준과 평가지표 개발을 위한 일차 연구로, 국내 Web 정보검색 서비스를 제공하는 사이트를 대상으로 기존의 온라인 검색환경의 측정기준과 평가지표의 적용문제를 사례연구로 분석한 것이다. 실제 검색실험을 통해 평가내역을 조사하고 기존방식과 기준이 Web 정보 서비스 평가적용에 어떤 문제점을 갖고 있는지를 구체적으로 조사함으로써, 현재 디지털도서관의 정보서비스의 주요 문제로 제기되고 있는 Internet 정보자원의 품질과 연계 지어 국내 Web 정보서비스 평가를 위한 지표개발(이차연구)에 필요한 기본적인 자료로 활용함을 목적으로 한다. 최종 이용자인 수요자 관점에서 디지털도서관 QIS의 조건으로 정보 자체보다 더욱 강조되고 있는 정보 서비스의 품질을, 탐색 서비스를 지원하는 국내 환경공학 Web 사이트만을 엄선하여 진단하고 최종 이용자들을 상대로 설문 조사하였다.

• 한국정보처리학회:학술대회논문집
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• 한국정보처리학회 2004년도 추계학술발표논문집(상)
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• pp.409-412
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• 2004

The technique and process for the acquisition of components by searching and testing the reusable components using Web Service in the CASE tools for component-based application development are proposed. The technique and process for the notice of components using Web Service in order to reuse developed components are also proposed. As using the technique and process, a repository does not need to construct and the reusability of components will rise because components are easily and efficiently searched using Web Service. Furthermore, it is easy to develop application through the plug-and-play of components which are acquired using Web Service, and errors of application by reused components will be minimized because proper components are acquired after pretesting reusable components in the analysis and the architecture phase.

• 한국정밀공학회:학술대회논문집
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• 한국정밀공학회 2003년도 춘계학술대회 논문집
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• pp.172-175
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• 2003

The enterprise find a solution to the problems such as a reduction of manufacturing period, accurate analysis for customer demand, improvement for customer service and rise of manufacture accomplishment. Internet is a good solution to such problems. Internet offers WWW(World Wide Web), remote control, file transfer and e-mail service. Among the services, WWW takes large portion because of convenient GUI, easy information search and unlimited information registration. Remote Monitoring Server(RMS) system that uses network service is constructed for chip mounter. Hardware base consists of RMS, chip mounter and C/S(Customer Service) server. Software includes DBMS and various modules in server home page. This provide product number, bad product number, trouble code, content and countermeasure in real-time information module, user information in setup module, detailed error information in fault diagnosis module, fault history in fault history module and customer information in customer service management module.

• Asia pacific journal of information systems
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• 제14권4호
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• pp.147-162
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• 2004

A major difference between on-line services and off-line services is in the quality of the service they provide. On-line services lack of dynamic interface between customers and service providers. Traditional studies on personalizing web services do not consider the intimacy level of customers to web services. This study suggests a web personalizing method to satisfy customers in on-line using intimacy theory, cluster analysis, and data mining. The goal of this study is to support customers in web with more intimate service. It also offers improved services to customers by personalizing web services dynamically.

• 한국IT서비스학회지
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• 제4권1호
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• pp.149-160
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• 2005

Information system outsourcing induces firms to concentrate on the core competence and to improve business value by utilizing specialized information systems outsourcing vendors. However, for those strategic effects, the outsourced information systems should guarantee a certain service level. Now companies are considering to adopt SLA(Service Level Agreement) as a method to check the service level of the outsourced information systems in quantitative terms. On the contrary, customer satisfaction survey supports qualitative analysis, and helps companies to understand the qualitative effects on information system more systematically. Recently, the growing use of the internet makes customer satisfaction survey to be carried out on the web. For that reason, lots of researches related to web survey have been performed. But these researches are just focused on finding out only items to be measured and the effect of web survey. In this paper, based on the service quality research model for information system outsourcing, we formalize and propose a web survey process, a system architecture, and a functional structure for information system outsourcing customer satisfaction survey. Additionally, we provide the implementation results for the web survey systems.

• 정보처리학회논문지C
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• 제12C권3호
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• pp.347-360
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• 2005

전자정부 서비스는 국민, 기업, 정부부처에 새롭고 빠른 서비스를 제공하여 업무의 효율성을 향상시킬 뿐만 아니라 열린 정부, 투명한 정부를 지향하고 국가 경쟁력 확보를 위해서 필수 불가결한 국가적 과제이다. 전자정부 서비스는 그 특성상 매우 민감한 데이터를 전송하거나 처리하므로 전자정부 서비스에서 보안은 매우 중요하다. 그러나 현재까지 전자정부에 대한 연구는 다양한 컨텐츠와 인프라에 대한 개발만을 해왔다. 최근에서야 전자정부 선진국을 중심으로 전자정부 서비스에 대한 보안을 고려하기 시작하였다. 전자정부 서비스는 웹 서비스로 구축되어지고 있으며 보안을 고려할 때 웹 서비스 보안 기술에 대한 분석과 이를 전자정부에 적용하기 위한 전자정부에 대한 분석이 선행되어야한다. 본 논문에서는 전자정부 서비스 발전 단계를 고려한 웹 서비스 보안 적용 시나리오를 위해 전자정부와 웹 서비스 보안 기술을 분석하였으며 이를 기반으로 향후 구축될 범정부 통합전산환경에서 웹 서비스 보안 기술 적용을 위한 시나리오와 전체 뷰(view)를 제시하였다.

• 품질경영학회지
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• 제42권3호
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• pp.445-458
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• 2014

Purpose: Present study was designed to examine the casual relationships among web service quality, customer satisfaction, initial trust and off-line visit intention in hospital website. Research object was limited to web service quality of general hospital. We applied path analysis model in order to test the hypotheses and research model. Methods: Survey tool, that is, Questionnaire had obtained validity through literature survey, exploratory survey and pretest and sample 320 was selected. For statistical treatment of pretest and main analysis, SPSS18.0 and AMOS18.0 were employed and Structural equation model was employed as analysis method. Results: Result of this study shows as follows. Factors of web service quality have an effect on customer satisfaction and initial trust, both of customer satisfaction and initial trust have an effect on off-line visit intention. Also customer satisfaction affects initial trust. Especially, customer satisfaction and initial trust were empirically confirmed as the important factors preceding off-line vis it intention. Conclusion: Therefore, present study shows that customer satisfaction and initial trust are important factors that medium and small size hospitals have to emphasize to raise performance. However, present study has some limitations to additionally research in the future.

• 한국환경복원기술학회지
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• 제23권2호
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• pp.17-31
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• 2020

In the field of environmental landscape architecture, the internet medium is used as an effective communication tool not only in the private level but also in the policy level. Recently, the active utilization of mobile web service is emphasized as the time changes, but there is not much improvement or advance in services due to lack of relevant studies. Therefore, this study is intended to provide basic data needed for improvement and advance by researching the quality of mobile web service among multichannel services provided in environmental landscape architecture related internet media. The model for measuring service quality is SERVQUAL, which was verified in the study of Choi(2015), Choi and Koo(2016), and the final valid samples are total 230. First, the subjects were analyzed as the representative media that are possible to acquire comprehensive knowledge related to environmental landscape architecture. Second, the highest importance level in each subsection was 'protection and security maintenance of customer information' followed by 'Reliability about accurate information supply'. Regarding performance level, 'Reliability about accurate information supply' and 'professional knowledge to communicate with users' are highly evaluated. Third, regarding Importance-Performance Analysis(IPA), the first priority management should is 'Tangibles', and the next are 'Responsibility' and 'Empathy'. The ones for maintenance of the status quo are 'Reliability' and 'Assurance', and there is none for effort reduction. Meanwhile, regarding the importance of each factor and difference in the quality of PC web service and mobile web service studied before, the biggest difference is in 'Tangibles', followed by 'Assurance', 'Empathy', 'Responsibility' and 'Reliability'. It is suggested that the revitalization of Landscape information science(LB1106) presented in the National Science&Technology Standard Classification System is needed. In the future, it is necessary to research the change trend on users' response through continuous evaluation of improved mobile web service.