• Journal of Information Technology Services
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• v.4 no.1
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• pp.149-160
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• 2005

Information system outsourcing induces firms to concentrate on the core competence and to improve business value by utilizing specialized information systems outsourcing vendors. However, for those strategic effects, the outsourced information systems should guarantee a certain service level. Now companies are considering to adopt SLA(Service Level Agreement) as a method to check the service level of the outsourced information systems in quantitative terms. On the contrary, customer satisfaction survey supports qualitative analysis, and helps companies to understand the qualitative effects on information system more systematically. Recently, the growing use of the internet makes customer satisfaction survey to be carried out on the web. For that reason, lots of researches related to web survey have been performed. But these researches are just focused on finding out only items to be measured and the effect of web survey. In this paper, based on the service quality research model for information system outsourcing, we formalize and propose a web survey process, a system architecture, and a functional structure for information system outsourcing customer satisfaction survey. Additionally, we provide the implementation results for the web survey systems.

• Journal of the Korean housing association
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• v.21 no.3
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• pp.105-114
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• 2010

Recently, Web-based Survey has attempted to overcome the limitations of Paper-based survey. This method is more effective in costs and time use than traditional methods, also help respondents to understand and interest in the survey. Especially for the elderly, web-based survey is effective survey tool, because audio-visual material could be provied. The purpose of this study is to evaluate the effectiveness of two kinds of methods which were web-based survey and paper-based survey, focused on elderly residents' needs for ubiquitous home service. The participants were older than 60 and divided into 2 groups, web-based survey and paper-based survey, each group was controlled over by age, gender, computer skill. For this study, elderly residents conducted a survey passed through 2 steps, the first was residents' needs for ubiquitous home services, the second was an evaluation of survey methods. Finding were as follows : first, there was no difference between the two groups in needs for ubiquitous home service, so survey itself can not make a difference in survey results. Second, respondents of web-based survey were more interested in and felt easier about method that they conducted than ones of paper-based survey. Finally, Web-based survey will be more effective method to be figure out the need of the elderly who are familiar with computer.

• Journal of the Korea Computer Industry Society
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• v.4 no.4
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• pp.455-466
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• 2003

A self-selected web survey was utilised to Investigate the preference of online holiday travellers to the Internet functions applied to the extensive decision-making process by adoptingthe Canberra tourism website as a case study in Australia. The use of web-based surveys is not at a mature stage, compared to other traditional surveys such as mail survey and telephone survey that have already-known home addresses and phone numbers as a frame population. The adopted web survey relies on non-probability sampling without a known frame population thatcan cause serious research errors. Therefore, the results of this study need to be compared to other official published statistics in order toverify reliability or credibility of the self-selected web survey. This study discusses the extent to which the self-selected web survey can be validated by finding the significant difference not only between the demographic results of web survey and those of official statistics released by several articles including the Graphic, Visualizations and Usability Center (GVU) at Georgia Tech research but also between the travel background features and those of ‘ACT Tourism Masterplan 2001-2005’published by the Canberra Tourism ＆ Event Corporation (CTEC) located in Australian Capital Territory (ACT).

• The Journal of Information Systems
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• v.18 no.3
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• pp.111-134
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• 2009

Today many owners of Web sites are looking to user's satisfaction survey as a key means of measuring the usability of a Web site. While it is preferred for it simplicity and ease of use, this survey method is not without potential risks. This paper focuses on showing that the existing practice of questionnaire-based usability measurement is subject to human recall errors, and that such flaws can be reduced when the questionnaire survey is followed by the users hands-on experience of the site. An empirical study was conducted, and the results indicate that the above speculation holds true. Even if respondents felt highly confident about their responses on a recall survey, a hands-on experience with a focal Web site increased the extent to which the respondents were satisfied with the shopping mall site. This indicates that a user's perception of the quality of a Web site may be distorted or lost as time goes by. In addition, the findings have shown that the use of the verbal protocol analysis method can reveal critical information that can help track the root causes of Web site usability problems, thereby helping to develop site enhancement strategies. The paper concludes with directions for future research.

• Proceedings of the Korean Institute of Interior Design Conference
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• 2008.05a
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• pp.251-257
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• 2008

Among the mainstream of this society has quickly adopted computer technology as part of their daily life, the ever growing group of elderly people, which will increase from 7% of the population in 2000 to being 14% just 18 years later, has been being exposed to computer using environment more than ever before. According to the survey of Korean government in 2005, the number of the elderly using computer has been rising actually, so web-based survey to identify housing needs of the elderly seems to have lots of possibilities as a useful tool for them. This study aims at comparing web-based survey tool with paper-based one, developed to identify the elderly needs on digital home planning. Experimental method and in-depth interview were employed. The participants were divided into 2 groups, web-based and paper-based survey group. Each group was controlled over by age (average 60 years old), gender and computer skill. As a results, web-based survy tool was revealed as effective to clearer understanding and causing more interests and more available, but less easy to handle than paper-based survey one. Through the in-depth interview, web-based survey tool was identified as a more effective method to figure out the needs of the elderly who are familiar with computer.

• Journal of the Korean Data and Information Science Society
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• v.16 no.4
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• pp.989-998
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• 2005

The internet survey is more time and cost efficient than the off-line survey. We design and implement a web-based questionnaire generating system for the internet survey. The system guides users to make up a questionnaire step by step. It also generates data code for the statistical packages such as SPSS and SAS when the internet survey has been done.

• Survey Research
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• v.12 no.3
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• pp.1-23
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• 2011

Regarding the growing concern for the mixture of landline and web-based/mobile survey, researchers are increasingly interested in methodological examination of anticipated benefits and problems of mixed mode surveys. This study focuses on scale construction. Multiple questions with a multi-point scale have been preferred in traditional surveys. However, it is not obvious if those scales have advantages also in a web-based survey. We tested if, in a web-based survey, validity, reliability, and easiness of response differ according to the size of scales.

• Proceedings of the Korean Institute of Intelligent Systems Conference
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• 2006.11a
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• pp.408-411
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• 2006

Currently, the nano economy threatens the mass economy. This is based on the internet business models. In the nano business models based on internet, the diversely personalized services are needed. Many researches of the personalization on the web have been studied. The web usage mining using click stream data is a tool for personalization model. In this paper, we propose an internet business model using evolutionary support vector machine and web response survey as a web usage mining. After analyzing click stream data for web usage mining, a personalized service model is constructed in our work. Also, using an approach of web response survey, we improve the performance of the customers' satisfaction. From the experimental results, we verify the performance of proposed model using two data sets from KDD Cup 2000 and our web server.

• 한국데이터정보과학회:학술대회논문집
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• 2006.11a
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• pp.167-180
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• 2006

The statistical survey and analysis is much restricted to time, space and material. The statistical survey and analysis could hardly resume. The statistical survey and analysis is very important to create various and accurate information. The statistical survey and analysis which is not a expert knowledge have many problems in productivity of information, reliability and etc. In this paper, we study the design and Implementation of web-based statistical survey and analysis consulting system which a client meet easily a statistical expert on the web.

• The Journal of Engineering Research
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• v.7 no.1
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• pp.71-78
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• 2005

The nowaday Internet reached in phase that collect ideas of netizens through the Internet now regularly according as offer netizens great many information. In these circumstance, web survey system knows off-line just in on-line the value more do can. However, because participations of many people are important, web survey must be subject that can attract interest of people, and more visual function sees that can lead high hailing degree in active interest and survey more than netizen by offering new interface that provoke interest because is added than uninteresting screen. Therefore, I wish to enhance value still more by doing as can do survey interestingly using web survey system that use flash.