• 제목/요약/키워드: Waiting Satisfaction

검색결과 144건 처리시간 0.024초

동영상 재생 품질 향상을 위한 최적 버퍼 수준 결정 (Estimating the Optimal Buffer Size on Mobile Devices for Increasing the Quality of Video Streaming Services)

  • 박현민
    • 한국콘텐츠학회논문지
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    • 제18권3호
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    • pp.34-40
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    • 2018
  • 본 연구에서는 모바일 단말에서 재생되는 동영상 서비스의 끊김 현상을 방지할 수 있는 최적의 버퍼 크기를 산정하고자 한다. 버퍼는 VOD서비스를 위해 수신 단말에 도착한 멀티미디어 패킷의 저장 공간을 의미한다. 만약 버퍼 크기가 너무 크면, 재생 서비스 시작 전의 지연시간이 길어지게 된다. 반대로 버퍼 크기가 너무 작은 경우, 수신 단말에 도착한 패킷의 부족으로 재생 서비스가 중간에 멈출 수 있다. 그러므로 적정 버퍼 크기는 모바일 단말에서의 재생 서비스 품질 척도가 될 수 있다. 본 연구에서는 재생 서비스의 버퍼링 과정을 이산시간 대기행렬로 모델링한다. N정책을 갖는 Geo/G/1 대기행렬에서 바쁜기간의 평균길이와 평균 대기시간을 분석한다. 또한 도출된 성능척도를 이용하여 모바일 단말에서의 최적의 버퍼 크기를 결정하는 수치예제를 제시한다. 본 연구 결과를 이용하여 재생 도중의 끊김 현상 방지와 재생 시작 초기의 지연시간 최소화를 달성하여 이용자 만족도를 높일 수 있을 것이다.

재개발임대아파트의 주거수준 향상을 위한 제도개선방안 연구 (A Study on the improvement of house quality : Case study of Public rental house in Urban Renewal)

  • 고덕균;김진수;김인하
    • 한국주거학회:학술대회논문집
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    • 한국주거학회 2004년도 추계학술대회 논문집
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    • pp.413-417
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    • 2004
  • The important goal of urban renewal is not to reform only Physical environment but to improve people' life quality. people who have been lived in urban renewal area are grouped to owner and tenant. owner of land or house has substituent right but tenant has only house-moving money or rental house by urban renewal. But rental house condition is not good to tenant because tenant has large family, low-income and low grade and it is essential to provide rental house for low-income class and it is worth to analyze tenant house problem The purpose of this study is to analyze the problems of public rental house and to presents solutions. The study was done in following process. First, the literatures on this subject were investigated to seek the problems of public rental house. Second, Survey were done on the staff, who works in the cooperative housing redevelopment and whose jobs are officer, consultant, real estate introducer and designer, to seek problems and solution of public rntal house. survey which is made by three group. one group is made by people who already lived in tenant APT, second group is made by people who are waiting for moving in tenant APT. Third group is made by specialist who has many experience-more than 3years- to urban renewal. Third, the Correlation Analysis was used to analyze the relation between the Area and dwelling satisfaction. Fourth, tenant policy' altenative is presented to solve tenant APT' problem which is analyzed by this study The results are as follows : First, tenant APT' size Which is regulated to 30-$45m^{2}$ is enlarged to more than $45m^{2}$ because tenant family is made up averagely of 4.8 persons. Second, tenant APT' rental cost is reduced to 100 thousand won. Third tenant APT' arrangement is divided from owner because tenant and owner want to live in group by group. Fourth, tenant house type is changed to various house type because tenant is not familiar with APT

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한국과 미국 공공 임대아파트 거주자의 이동과 단지 내 활동 - 서울 SH공사 아파트와 미네소타 주 PHA 아파트의 비교를 중심으로 - (The Comparison of Residents' Movement and Activities of Public Rental Apartments in Korea and the United States - Focused on the Comparison of SH Apartments and PHA Apartments -)

  • 신경주;장상옥
    • 한국주거학회논문집
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    • 제19권2호
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    • pp.1-10
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    • 2008
  • The purpose of this research is to compare residents' movement and activities in SH apartment in Yangcheon-Gu, Seoul (SH apartment) and PHA apartment in St. Paul, Minnesota (PHA apartment) in order to improve the quality of rental housing environment. This study had surveyed 418 residents of SH apartments in Korea and used the secondary data gathered from 1,462 residents of PHA apartments in the United States. The results of this study are as follows: The criteria of Korean residents in SH apartments when choosing their residences are lower rent payment and shorter waiting time. They seemed to have no other options than public rental housing. On the contrary, American residents in PHA apartment had more option to choose from. Therefore, Korea needs to offer more variety types of residents that can be lead to better satisfaction of low income classes. Most of the SH apartments residents has lived for long-term, in the average of more than 6 years, and wanted to live continually at their current dwelling. PHA residents showed similar tendency. However, long term residency may lead to permanent occupation of the public rental apartment by the same family. Hence, a system which can provide equal residency opportunities to all low-income classes need to be developed. Residents of SH apartment were satisfied with the personal activities but were not satisfied with group activities among residents or regarding resident meetings. However, residents of PHA apartments were more satisfied with their management because there is more in-housing-complex activity programs. Therefore, more activity program for a resident should be developed after analysing programs of different apartments and current conditions in Korea. There were some noticeable divergences among residents, based on their age, term of residence and physical, emotional and mental problem, when evaluating in-housing-complex's programs. Thus, these factors are also need to be considered when planning and examining evaluation about the management of rental apartments.

치과의료인력에 대한 신뢰도 관련요인 분석 (Analysis of the Related Factors of Dental Manpower's Beliefs)

  • 최준선;이명주
    • 한국치위생학회지
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    • 제7권3호
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    • pp.231-245
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    • 2007
  • This study aims to discuss plans to improve the satisfaction level of dental services by understanding characters of beliefs about dental manpower and analyzing its related factors. Data were collected by structured questionnaire whose subjects consist of 1607 persons from 13 years old to 69 years old, who have ever experienced dental institution. Both univariate and biovariate analyses were employed to analyze level of dentist and dental hygienist's beliefs and its related factors and the results gained from the surveys and search are as follows. 1. Among the questions to measure dentist's beliefs, 'Respect for patients' was evaluated as the best, and the lowest items were 'not-hopeful explanation about prognosis of dental treatment', 'satisfactory explanation' and 'whether treatments are stopped by pains or not'. In addition, among questions to measure dental hygienist's beliefs, 'kindly welcome' and 'detailed explanations about medical directions' are the items evaluated as the best and 'notice of waiting time' marked the lowest evaluation. 2. The factors related to beliefs about dentists were age, ache experiences, dental fear, self-reported dental health status, frequence and primary purposes of the visits dental institutions, elapsed time from recently visited, present of favorite dental clinic to visit regularly. 3. The factors related to beliefs about dental hygienists were age, education, occupation, ache experiences, frequence and primary purposes of the visits dental institutions, periodic check of teeth, present of favorite dental clinic to visit regularly. 4. Direct painful, painful treatment experience under insufficient local anesthetic, indirect painful experience and dental fear were positively correlated. And the relationships were positive between ache experiences, dental fear and self-reported dental health status, but relationships were negative between ache experiences, dental fear and dentist! dental hygienist's beliefs.

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일부 치위생과 학생들의 취업스트레스 및 대처유형에 관한 연구 (A Study on the Employment Stress and the Coping Type in Some Dental Hygiene Students)

  • 김은주;김진경
    • 한국치위생학회지
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    • 제8권4호
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    • pp.65-77
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    • 2008
  • The purpose of this study was to offer basic data in order to make it possible for becoming the mentally more matured dental hygienist by being aware of stress factors on employment in preliminary dental hygienists and examining a coping plan according to it. The self-administered questionnaire research was carried out targeting Dental Hygiene Students at 4 colleges in metropolitan area for 1 month from October to November in 2007. Totally 209 questionnaires were collected. Among them, 206 copies were analyzed with methods in frequency analysis, correlation analysis, and ANOVA analysis by using SPSS WIN10.0 statistical program. As a result, the following conclusions were obtained. 1. 84.5% out of subjects were the active students. 95.2% and over 95.6%, respectively, were surveyed to be more than 'moderate' as for the academic achievement level and the satisfaction with college life. 2. the majority in the survey subjects were researched to receive high stress as for 'a guiding professor doesn't lead and have interest in my employment, thereby being disappointing' and 'failing to be employed is likely to lead to hurting pride so much'. 3. a coping type with stress in the survey subjects was researched to select a coping plan much as for 'sincerely hoping for the work to be well done', 'going out for a change', 'establishing a few countermeasures for solving a problem', 'overeating', and 'waiting while thinking it to be solved some time.' 4. most of stress factors had high correlation with a coping type with saying of 'trying to be alone as a whole', and had high correlation with 'failing to be employed is likely to lead to hurting pride so much' and 'overeating'. Even additionally, it was surveyed to have high correlation with 'smoking' and 'depending on the past experience'.

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택시호출 간 기대수익 조정을 통한 택시 수급불일치 완화방안 연구 (A Study on the Mitigation of Taxi Supply and Demand Discrepancy by Adjusting Expected Revenues of Platform Taxi Calls)

  • 송재인;강민희;황기연
    • 한국ITS학회 논문지
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    • 제20권5호
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    • pp.157-171
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    • 2021
  • 스마트폰 보급과 ICT 기술을 발전에 따라 택시영업의 형태는 배회영업에서 플랫폼 기반 영업으로 변화해왔다. 이는 이용자의 이동성 및 접근성을 향상시키는 장점을 갖고 있지만 반대로 단거리 및 첨두수요 시간대의 간접 승차거부 등의 문제를 지속적으로 발생시키고 있다. 간접승차거부는 호출이 발생했을 때 이를 무시하고 수락하지 않는 경우를 의미하며 이를 개선할 필요가 있다. 이에 본 연구에서는 택시 운행 데이터를 통해 강화 학습 기반 호출 간 기대수익 조정 시뮬레이션을 수행하여 택시 수급의 불일치 완화 방안을 도출하고자 한다. 분석 결과 운행 완료율에 따라 인센티브 지급을 할 경우 평균 운행 완료율이 50.29%에서 54.24% 수준까지 증가함을 확인하였으며 5,000원 미만 단거리 구간에서 5.86%의 개선 효과를 도출하였다. 운행 완료율의 개선으로 운전자에게는 수익성 개선, 승객에게는 대기시간 감소의 편익을 줄 수 있을 것으로 기대되며, 택시 서비스 전반의 만족도 향상이 나타날 것으로 사료된다.

경기도 초등학교 급식의 단독과 공동조리 시스템 비용/효과분석 (Cost-Effectiveness Analysis of School Foodservice Systems in Kyonggi-do)

  • 양일선
    • Journal of Nutrition and Health
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    • 제30권10호
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    • pp.1229-1243
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    • 1997
  • The purpose of this study were to :(a) investigate meal costs, plate waste costs, and advantages/disadvantages of conventional /commissary foodservices and (b) compare the effectiveness of commissary foodservice systems with that of conventional systems. Questionnaires were developed and mailed to 136 schools in Kyonggi-do. A total of 106 questionnaires were usable, resulting in a 77.9% response rate. Teacher's teaching of good food habits and students satisfaction with school foodservices were surveyed in three schools from each system. Moreover, plate waste was measured to express cost and benefit in currency. Data were analyzed using the SAS package for description analysis, t-test, $\chi$$^2$ test, ANOVA, and the Vilcoxon rank sum test. Approximately seventy percent of 294schools in Kyonggi-do were operating commissary systems and most of them were of the rural (reduced paid) type. The number of meals served varied significantly between types of foodservice. The results of this study indicated that average food , labor utility , and supply costs were saved in the commissary system and that the total meal cost/person for a day was 1218.7 won compared to 1452.4 won in the conventional system. Though total meal costs were saved in the commissary system, dietitians had difficulties cooperating with school foodservice committees and supporters associations, especially in satellites of the commissary system. In addition, dietitians and teachers in the commissary system did not carry out teaching activities on good food habits to students as often as in the conventional system. Other problems that dietitians recognized in the commissary system were difficulties in training employees and parents for portion control and serving relatively simple menus. Students, as customers of school foodservices, are very important for system evaluation . Students in the commissary system scored of food itself , cleanliness of tableware, waiting time, quantity of meal and food temperature significantly lower than students in the conventional system. Moreover , the rate of plate waste was 20.5% in the commissary system as compared to 3.3% in the conventional system. Cost-effectiveness (saving 233.7won/person/day) is the main benefit of the commissary system. However , because of lower satisfaction scores and a highest plate waste rate, 201.9won/ person were wasted in the commissary system. The results of this study suggest that increasing the number of meals served within a commissary system might maximize the efficiency of the system, but increasing the number of satellites is not recommended because it might be out of dietitians control in many aspects.

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설문조사를 바탕으로 부서 간 만족도 향상을 위한 개선 안 (Improvement Plans for Increasing Satisfaction among Other Departments Based on The Survey)

  • 박지혜;김년옥;서미혜;유소연;박혜미
    • 핵의학기술
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    • 제21권1호
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    • pp.23-28
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    • 2017
  • Purpose Recently, there has been increasing demands for clinical departments at Asan Medical center in Seoul. They want to see the results of lab tests about blood samples as soon as possible and to be reported to them on the day. As the main contents of the survey, we explained the goodness of Asan medical center's in vitro and the points to be improved. Based on this, it became an opportunity to create a positive image of In vitro laboratory. In addition, we could identify their specific requirements through the surveys. Materials and Methods In September 2016, a total of 14 questionnaire surveys were conducted for 49 clinical departments and outpatient nurses at Asan Medical center in Seoul. The survey consists of description questions to be able to express the intention of the individual and the questions made on the Likert 4 point scale. The main contents of 14 questions are composed of goodness of In Vitro laboratory and points to be improved. Results 62% answered that the best service in In Vitro laboratory was "good accuracy and reproducibility". On the other hand, as an inconvenience when requesting blood tests, 73% pointed out that "the result report time was long", which was recognized as a part to be improved. There are many contents that "The result of all tests is reported within 2 hours" on the day of the examination. In the question - 'Are there some examination results which do not coincide well with clinical observations?', 55 of 56 people answered "no". Above all, the majority answered that waiting for re-examination results is too long. This problem must be causing discomfort to the patients. Conclusion In order to improve these problems, the first thing is to increase the number of blood tests by using the current personnel, equipments and reagents to the fullest by item in Asan Medical Center's Nuclear medicine in vitro part. Secondly, in case of re-examinations, we use the "AMIS message" to show other clinical departments the reporting time. This methode improves the efficiency of work with nurses and increases satisfaction of custom service. Thirdly, the correlation was evaluated by selecting the test species that can be carried out by the shortening method. Currently, C-peptide and insulin are implemented in the reaction process to shorten 2 hours into 1 hour. Finally, we are considering purchasing new equipments for quick test results.

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Efficacy of a Training Program for Long-Term Disease-Free Cancer Survivors as Health Partners: A Randomized Controlled Trial in Korea

  • Yun, Young Ho;Lee, Myung Kyung;Bae, Yeonmin;Shon, Eun-Jung;Shin, Bo-Ram;Ko, Hyonsook;Lee, Eun Sook;Noh, Dong-Young;Lim, Jae-Young;Kim, Sung;Kim, Si-Young;Cho, Chi-Heum;Jung, Kyung Hae;Chun, Mison;Lee, Soon Nam;Park, Kyong Hwa;Chang, Yoon Jung
    • Asian Pacific Journal of Cancer Prevention
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    • 제14권12호
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    • pp.7229-7235
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    • 2013
  • Background: To determine whether the Health Partner Program is effective in training long-term cancer survivors to be health coaches. Materials and Methods: We randomly assigned cancer survivors who were selected through a rigorous screening process to either the Health Partner Program or the waiting-list control group. The program consisted of 8 weeks of training in health management, leadership, and coaching. At baseline, 8, and 16 weeks, we measured primary outcomes using the Seven Habit Profile (SHP), the Korean Leadership Coaching Competency Inventory (KCCI), Ed Diner's Satisfaction with Life Scale (SWLS), and the Posttraumatic Growth inventory (PTGI) and secondary outcomes using the Hospital Anxiety and Depression Scale (HADS), the Impact of Event Scale-Revised (IES-R), and the Medical Outcomes Study (MOS) short form 36-item questionnaire (SF-36). Results: We recruited 70 subjects and randomly assigned 34 to the intervention group. The Sharpen the Saw habit of the SHP increased significantly more in intervention group than in the control group (p=0.049), as did most PTGI factors. The intervention group also showed a significantly greater enhancement of vitality (p=0.015) and mental health (p=0.049) SF-36 scores but no improvement in KCCI, SWLS, HADS, or IES-R scores. The intervention group also showed a greater clinically meaningful improvement in the "Think Win-Win" of SHP (p=0.043) and in the personal strength score (p=0.025) and total score (p=0.015) of the PTGI. Conclusions: Long-term cancer survivors can benefit from the Health Partner Program to become health coaches.

감정노동과 인권보호 - 항공사를 중심으로 (Emotional Labor and Human Rights Protection in the case of airlines)

  • 신동춘
    • 항공우주정책ㆍ법학회지
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    • 제29권2호
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    • pp.87-108
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    • 2014
  • 항공기 승객을 포함하여 소위 악성소비자에 의한 감정노동자의 피해는 소비자의 권한 남용이 노동자의 인권을 침해할 가능성이 많다는 이유로 심각한 사회 문제가 되고 있다. 감정노동은 공개적으로 얼굴과 신체를 나타내며 만들어 내는 감정 조절의 한 형태이며, 또한 노동자에 의한 감정의 관리가 시장에서 교환될 수 있는 상황을 만들어내는 직업에서의 감정의 관리에 해당한다. 감정노동을 요구하는 직업의 예로서 간호사, 의사, 대기 직원 및 TV 배우 등을 들 수 있다. 그러나 경제가 제조업으로부터 서비스업으로 이동함에 따라 더 많은 노동자들이 다양한 서비스의 직업 환경에 처해 있는데 과거에 비해 고용주의 요구에 따라 그들의 감정을 관리하도록 요구받고 있다. 감정노동으로부터 오는 증상의 하나는 소위 스마일증후군인데 마코토 나츠메교수는 노동자가 계속되는 부자연한 웃음의 결과로 우울증과 신체적 질병을 발전하게 된다고 주장한다. 직장에서의 심한 정도의 감정 통제는 종사자의 심한 정도의 감정 고갈 및 낮은 수준의 직업 만족도로 연결되어진다. 대부분의 경우, 감정노동자는 구매한 상품 및 서비스와 관련하여 공급자에게 대하여 불만을 제기하여 악의적으로 보상을 받으려는 악성소비자에 의한 권리 남용으로 상처를 받고 있다. 이러한 배경 하에서 한국 정부는 "소비자보호법"을 폐기하고 2006년 "소비자기본법"을 제정하였는데, 소비자는 보호를 받기도 하지만 동시에 의무와 책임을 가질 것을 규정하고 있다. "항공안전 및 보안에 관한법률"은 항공기 승객이 여행 중에 기내난동 등 금지되는 행위를 예시하고 있다. 또한 감정노동자의 인권은 예절과 품격 및 근로 환경의 문화적인 향상이 이루어질 때 더욱 보호될 수 있다.