• International Journal of Computer Science & Network Security
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• 제22권6호
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• pp.7-12
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• 2022

The modern stage of society's development is characterized by the rapid penetration of information technologies into all spheres of life. Their use contributes to improving the quality of tourism services, as well as the competitiveness of tourism industry enterprises. The role of information technology in tourism is growing more and more every year, which determines the relevance of the study of modern trends in the use of information technology in the tourism sector. The purpose of the study is to determine the possibilities of using information technologies to improve the quality of services provided to the tourism industry under the COVID-19 restrictions. The article systematizes the main approaches to the "cluster" category and provides an original definition of the "regional tourist cluster" concept. Based on an expert survey, the main trends in the introduction of information technologies in the tourism industry under the COVID-19 restrictions have been identified, which include virtual reality and augmented reality, speech recognition technologies, photo, video, audio (contactless control technologies), mobile IT applications and Big Data technologies. It has been concluded that the vast majority of improvements in the organization of tourism services under restrictions will be based on the organization of virtual solutions and online activities. The types of tourism services will also change, and information technology will help their development and dissemination.

• Journal of Smart Tourism
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• 제2권4호
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• pp.25-34
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• 2022

Digital transformation plays a critical role in making hospitality and tourism organizations create new business processes and customer experiences. The hospitality and tourism industry thrives on creating unique experiences by offering exceptional and innovative customer services through innovative digital technologies. Thus, this study provides an overview of the current use of these technologies in the hospitality industry and their potential advantages and opportunities. In particular, the metaverse and immersive virtual reality (VR) technology are gaining popularity in the hospitality industry, offering new opportunities for innovation and driving core values. This study discusses the current use of VR and metaverse and potential advantages and opportunities for researchers and practitioners in the hospitality and tourism context. Thus, we provide suggestions and implications for hospitality and tourism industry stakeholders to increase core values and business performance and create sustainable competitive advantages over other market players through VR and metaverse.

• 한국융합학회논문지
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• 제13권4호
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• pp.155-161
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• 2022

코로나19의 확산으로 '가상관광'이 주목받고 있다. 포털 뉴스를 대상으로 '가상관광'을 키워드로 검색하여 데이터 마이닝 기법인 로그오즈비 분석, 명사 빈도분석, 의미망 분석을 통해 추이와 방향성을 고찰하였다. 그 결과, 코로나19 이전부터 '체험'과 '기술'기반의 '가상관광'에 주목하고 있었으며, '콘텐츠의 다양성 확보'에서 코로나19 이후 '지역 경제의 회복을 위한 사업'으로 바뀌었다는 점과 '온라인' 기반의 '상호작용'이 가능한 '가상현실' '확장현실' 등의 정보통신기술 의존성이 커졌다는 점을 명확히 할 수 있었다. 메타버스 등 '가상공간'에 대한 수요가 확대되고 있으므로 정부는 조사결과에 기초한 지원계획과 정책을 수립하고, 지자체와 기업은 AISAS(Attension, Interest, Search, Action, Share)에 주목하여 차별적 콘텐츠를 기획·제작하며, 대학과 연구기관은 콘텐츠에 맞는 기술을 개발하여 적용, 평가, 실용화함으로써 경제적, 체계적, 순환적 구조가 이루어질 수 있도록 해야 한다.

• 지능정보연구
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• 제29권1호
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• pp.65-78
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• 2023

본 연구는 지역 애착 이론을 기반으로 가상 애착을 통해 관광객의 가상 관광 경험을 현장 관광 의지로 전환하는 방법을 탐색하고 행복의 조절 역할을 탐구한다. 관광 능력이 있는 사람을 대상으로 현장 관광 의향 모델을 구축했다. SPSS 24.0 와 AMOS 24.0 등의 분석 도구를 통해 분석한다. 우리는 가상 경험이 지상 여행에 대한 의지로 전환될 수 있는지, 행복이 가상 관광 경험에 대한 가상 애착을 어떻게 조절하는지 탐구하기를 희망합니다. 그 결과 가상여행경험과 가상 애착의 관계는 행복감에 의해 조절되고, 가상 애착은 장소 애착(장소의존성 및 장소정체성)과 양(+)의 관계가 있으며, 장소 애착은 실제 여행의도와 양(+)의 관계가 있는 것으로 나타났다. 본 연구를 통해 관광객과 관광지의 관계를 심층적으로 탐색하여 관광의 발전을 위한 참고 자료와 제언을 제시한다.

• Asia pacific journal of information systems
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• 제25권1호
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• pp.103-118
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• 2015

Smart tourism is a social phenomenon arising from the convergence of information technology with the tourism experience. New ways of doing business, new patterns of experience and new problems concerning tourism destination image management and marketing are emerging due to the ubiquitous presence and influence of the internet and mobile devices. New conceptual tools are also available to enable researchers to further understand the social implications as well as the practical implementation of these new virtual and augmented smart tourism ecosystems. To this effect this paper introduces the constructivist paradigm and associated research methodologies as another toolbox for interpreting how smart tourism works as a form of soft power. The implications revealed by constructivism are that through smart tourism ecosystems, destination commodification and commoditization, experience and image formation are increasingly self-perpetuating, autonomous and organic social constructions. Researchers in information technology can use constructivist research to further explore these dynamic developments in smart tourism.

• 경영정보학연구
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• 제16권3호
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• pp.69-87
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• 2014

관광과 정보통신기술(Tourism and Information Communication Technology: ICT)의 결합은 관광산업 전체에 있어서도 ICT의 획기적인 변화를 야기하고 있다. e-관광(eTourism), 가상 관광(Virtual Tourism), 스마트 관광(Smart Tourism) 등의 다양한 용어들이 지난 10여 년간 등장하였지만, 스마트폰의 등장으로 인한 관광에서의 새로운 패러다임은 관광산업과 학계를 통틀어 충분히 논의된바 없다. 관광에서 ICT의 역할에 대한 기존문헌을 살펴보면 사용자 관점에서 관광객의 행동, 커뮤니티, 멀티미디어와 웹, 지능형 시스템, 스마트 관광의 5가지 주요흐름이 있는 것을 알 수 있다. 이에 본 연구는 스마트 관광의 개념을 기반으로 하여 스마트 관광 생태계에 대해 살펴보려고 한다. 본 연구에서 제시하는 스마트 관광 생태계(Smart Tourism Ecosystems)는 관광객, 유통채널, 공급채널, 정보, 지자체 등의 이해관계자들이 가치를 창출하는 개념이다. 이에 본 연구에서는 "공유가치 창출(Creating Shared Value)"이라는 관점에서 스마트 관광 생태계를 조망하고자 한다.

• 유통과학연구
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• 제22권6호
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• pp.33-44
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• 2024

Purpose: This study aims to measure how information quality, system quality, security, usefulness, and ease of use of Augmented Reality (VR) and Virtual Reality (AR) influence user satisfaction, motivating intelligent travel technology developers to improve VR/AR quality to meet customer requirements. Research design, data and methodology: This study investigates users interested in travelling in Ho Chi Minh City and Nha Trang City, Vietnam. The research model was implemented using an online questionnaire and face-to-face from 405 valid samples. To evaluate the scale's reliability, the study used the software SPSS 20. Test research hypotheses and evaluate measurement and structural models. This research uses AMOS 20 software. The proposed model is firmly grounded in the Information System Success model (ISS) and the Technology Acceptance Model (TAM), providing a solid theoretical foundation for our research. Results: Results show that consumer perceptions of information quality, system quality, security, usefulness, and ease of use have a positive impact on the perceived quality of VR/AR, thereby influencing tourists' travel intention. Conclusions: The results of this research enrich the theoretical understanding of consumer behaviour toward intelligent technology products in tourism, providing management implications for manufacturers to improve the quality of tourism products and satisfy user requirements in experience before considering choosing a destination.

• 대한안전경영과학회:학술대회논문집
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• 대한안전경영과학회 2000년도 추계학술발표논문집
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• pp.177-180
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• 2000

This study is to explain the importance and the necessity of virtual cyber-tour in a virtual reality environment, and to present a way of its realization as a mean to surmount the fundamental constraints in current tourism, arising mainly from the individual health, cost, leisure time, and the low perception on tourism culture. This virtual cyber-tour using virtual reality technology will not only provide various indirect tour experiences to the existing tour resources, but also develop a new type of tour system, leading to new worlds which have not been accessible to the Public because of various restrictions coming from the current technology, transportation means, and physical limit's of human body.

• 한국정보통신학회논문지
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• 제24권4호
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• pp.481-488
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• 2020

최근 실감형 콘텐츠인 가상현실, 증강현실, 혼합현실 기술이 여행 및 관광 산업에서 확산되는 추세이며 다양한 스마트 관광 AR, VR 콘텐츠가 개발되고 있다. 기존에 사람들이 여행을 위해 책자나 인터넷을 주로 활용했지만 앞으로 VR, AR, MR 기술이 문화 여가 콘텐츠 소비에 더 활용될 것으로 보인다. 본 연구에서는 스마트 관광의 활성화를 위해 개발한 혼합현실 백제 능사 문화유산 현장 가이드 시스템을 설명한다. 본 연구에서는 몰입적인 혼합 현실 HMD를 사용하여 방문객들에게 백제 능사의 역사적, 문화적, 건축적 가치를 가상 체험을 통하여 보다 직관적이며 효과적으로 정보를 전달 받을 수 있도록 하였다. 문화유적 현장 가이드 시스템 모듈은 다양한 메타 데이터 서비스를 지원하며 스크립트 방식으로 지정하여 혼합현실 콘텐츠 개발에 쉽게 사용될 수 있다. 이 연구는 혼합 현실 기반 스마트 관광 콘텐츠 개발에 기여할 수 있을 것으로 기대한다.

• 한국정보시스템학회지:정보시스템연구
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• 제28권4호
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• pp.49-64
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• 2019

Purpose The purpose of this paper is to observe the relative priorities of importances among IT services for Smart tourism as well as the relative priorities of importances among ways for developing the IT Services. Design/methodology/approach AHP analysis model was designed with 3 layers in order to recognize the relative importances priorities of IT services and the ways developing the IT services in Smart tourism. The factors in the top layer consist of Pre-trip IT services, During-trip IT services and Post-trip IT services. The lower factors in second layer of the Pre-trip IT services consists of Tourism information search, Online reservation and Price comparison. The lower factors of the During-trip IT services consists of Context recognition, Virtual Reality and Drone Application. The lower factors of the Post-trip IT services consists of Interactive Sharing and Tagging. The factor of third layer, the ways of developing the IT services consist of Company leading, University leading and Industry-University Collaboration. The structural questionnaire based on the AHP analysis model was designed and used to survey experts in IT and tourism areas. The collected data by the question investigation was analyzed by AHP analysis technique. Findings The importance priority of During-trip IT service was highest among in the three type IT services of tourism life cycle. The importance priority of Price comparison service was highest among IT services for Pre-trip. The importance priority of the Context recognition service was highest among IT services for During-trip. The Interactive sharing service was highest among IT services for Post-trip. It would be confirmed for the IT service development ways of Company leading to be suitable for most of the It services, such as Tourism information search, Online reservation, Price comparison, Context recognition, Virtual reality, Drone application, Interactive sharing.