• 제목/요약/키워드: Verbal violence

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Relationships between Experiencing Verbal Violence and the Emotional Responses and Coping Behaviors of Dental Hygienists

  • Kim, Mi-Jeong;Lim, Cha-Young
    • 치위생과학회지
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    • 제17권3호
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    • pp.209-217
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    • 2017
  • This study investigated the relationships between experiencing verbal violence and the emotional responses and coping behaviors of dental hygienists who worked in Jeonju between February 24 and March 18, 2017 to prepare strategies for managing verbal violence and establish a healthy working environment for dental hygienists. The following findings were obtained in this study. The dental hygienists primarily experienced verbal violence from patients and guardians (1.67 points). The most common verbal violence type was, "Someone treated me impolitely." The most common emotional response to verbal violence was "anger" (3.52 points). The coping style of most dental hygienists was problem-focused coping (3.28 points), followed by emotion-focused coping (2.75 points). Most hygienists with the problem-focused coping style stated that they resolve the problem through dialogue (3.51 points), while most hygienists with the emotion-focused coping style responded that they just ignore the situation (3.78 points). The relationship between experiencing verbal violence and the emotional responses and coping behaviors of dental hygienists showed a statistically significant positive correlation (p<0.05) with emotional responses and problem- and emotion-focused coping associated with experiencing verbal violence from dentists, patients, and guardians. These findings confirm the need to reduce verbal violence, control emotional responses after exposure to verbal violence, and use more problem-focused coping measures. Dental hygienists must develop interpersonal skills and communication techniques and promote professionalism in their workplace to protect themselves from verbal violence at work.

간호사의 언어직무스트레스 (Verbal job stress experienced by Nurses.)

  • 김석준
    • 산업융합연구
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    • 제10권1호
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    • pp.27-40
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    • 2012
  • The purpose of this study is to understand verbal violence and stress experienced by nurses, to identify measures to reduce such stress, and to present basic information needed for performing their professional roles. The results of this study are as follows. First the types of verbal violence by doctors, nurses, patients and their caregivers included "they speak roughly" and "they speak in a commanding tone" when they were marked on the basis of 5 points. In other words, speaking roughly is highest in frequency. Second, the main harmers of verbal violence were doctors, nurses, and patients and their caregivers, and thus verbal violence by nurses was most frequent. Third, the emotional reactions of the nurses after verbal violence were "angry", "frustrated", and "depressed" in order. As a result of analysis of effects on the emotional reactions of nurses. Fourth, the job stress of the nurses after experience of verbal violence was show as "frequently struggling with friends", "frequently struggling with family members", and "frequently drinking" in order. Fifth, based on general characteristics, the emotional reactions and job stress of nurses after verbal violence were significant on age, acdemic years, and current workplace, and the job stress of nurses after verbal violence was significant on marriage, clinical career, department of working, and types of working. This study may be significant in that it suggests methods of intervention, safe job environment, and administrative institution to relieve the emotional reactions of nurses after verbal violence, to reduce their stress, and to support the emotional reactions of nurses experienced verbal violence.

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비대면 채널에서의 음성분석을 통한 언어폭력 유형 탐색 (Exploring Types of Verbal Violence Through Speech Analysis on Non-facing Channels)

  • 김종선;안성진
    • 컴퓨터교육학회논문지
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    • 제23권3호
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    • pp.71-79
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    • 2020
  • 이 연구는 비대면 채널에서의 언어폭력이 사회적으로 이슈가 되고 있고 감정노동자들의 업무처리 상황에서 발생하는 언어폭력의 실제 사례들은 무엇이 있는가를 전문가심층면접을 통해 조사하였다. 그리고 실제 통화내용에서 언어폭력의 분포를 음성분석(SA)이라는 새로운 빅데이터 기술을 통해 확인하였다. 연구 결과 첫째 비대면 채널을 통해 일어나는 통화에서 언어폭력은 인격모독, 폭언/욕설, 무리한 요구, (성)희롱과 위협/협박으로 분류된다. 둘째 음성분석을 이용하여 이들 범주 중 가장 높은 빈도를 나타내고 있는 것은 인격모독과 폭언/욕설이었으며 인격모독에서는 하대/반말이 가장 높은 비율을 차지하고 있으며 폭언/욕설에서는 일반적 욕설의 비중이 가장 높았다. 특히 전체 언어폭력 사례에서 일반적 욕설이 차지하는 비율이 가장 높았다. 이 연구를 통해 비대면 채널 상황에서 발생하는 언어폭력의 유형을 정리하였으며 감정노동자들에게 있어서 언어적 스트레스가 직무에 어떠한 영향을 끼치는가에 대한 연구의 필요성을 시사하였다.

병원 내 언어폭력에 노출된 임상 간호사의 경험: 현상학적 연구 (Clinical nurses' experiences of workplace verbal violence: a phenomenological study)

  • 우민수;김형숙;김증임
    • 여성건강간호학회지
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    • 제28권2호
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    • pp.154-164
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    • 2022
  • Purpose: This study aimed to describe clinical nurses' lived experiences of workplace verbal violence through qualitative research using descriptive phenomenology. Methods: Six female Korean nurses who had less than 5 years of clinical experience and had experienced verbal violence in the workplace within the past year participated in the study. Data were collected through one-on-one in-depth interviews with the participants and analyzed using Colaizzi's phenomenological method. Results: A total of 27 codes, eight themes, and four theme clusters were derived from the participants' statements. The four theme clusters of the clinical nurses' experiences of verbal violence in the workplace were as follows: "tip of the iceberg," "beyond me and my control," "fear and resignation," and "personal burden." The participants recognized that nurses experienced verbal violence daily, and that the causes of and responses to verbal violence were determined by external situational factors rather than nurses' individual problems. This suggests that nurses felt that they had no choice but to personally cope with verbal violence and bear the consequences due to systematic indifference and silence about verbal violence experienced by clinical nurses. Conclusion: The findings show that verbal violence was pervasive and unmerited, yet often endured at the cost of a personal burden to nurses. A clear definition of verbal violence and education for employees are needed, and a reporting system should be established to report all forms of violence regardless of the severity of the incident.

수술실 간호사의 언어폭력경험, 언어폭력충격, 및 소진간의 상관성에 대한 융합연구 (Convergence study on Relationship among Verbal violence experience, Verbal violence impact and Burnout in Operating Room Nurses)

  • 이수진;김주성
    • 한국융합학회논문지
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    • 제8권6호
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    • pp.85-96
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    • 2017
  • 본 연구목적은 수술실 간호사의 언어폭력경험, 언어폭력충격 및 소진정도를 파악하고 그 상관관계를 분석하기 위함이다. 수술실 간호사 202명을 대상으로 구조화된 설문지를 이용하여 자료수집하였으며 분석은 기술통계, t-test, ANOVA, Scheffe test, Pearson상관계수 및 다중회귀분석으로 하였다. 연구결과에서 수술실 간호사들의 언어폭력경험수준은 평균 1.96점, 언어폭력충격수준은 평균 1.67점, 소진정도는 평균 3.08점으로 나타났다. 언어폭력경험수준은 언어폭력충격수준 및 소진정도와 유의한 정적 상관관계가 있었으며(r=.39, p<.001; r=.41, p<.001) 언어폭력충격수준도 소진정도와 유의한 정적 상관관계를 나타내었다(r=.29, p<.001). 소진정도에 영향을 미치는 요인은 언어폭력경험, 언어폭력충격수준 및 직위(일반간호사)였으며 이들 요인은 수술실 간호사의 소진정도를 30% 설명하였다(F=9.15, p<.001). 이상의 결과를 통해 수술실 간호사의 언어폭력경험은 개인적, 사회적 측면에서 안정감과 생산성을 위협하며, 의료현장에서의 언어폭력예방을 위한 중재방안의 모색이 필요함을 확인하였다.

언어폭력이 치과위생사의 스트레스에 미치는 영향과 긍정심리자본의 매개 (The effects of verbal violence on stress among dental hygienists and mediating effects of positive psychological capital)

  • 박정현;장경애
    • 한국치위생학회지
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    • 제19권2호
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    • pp.241-249
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    • 2019
  • Objectives: This study aimed to investigate the effects of verbal violence experience on stress and positive psychological capital as well as the mediating effects of positive psychological capital. Methods: A survey was conducted with dental hygienists working at university hospitals, general hospitals, and dental hospitals and clinics in Busan, Gyeongnam, and Ulsan areas.Of the 230 questionnaires distributed, 206 were used in the analysis after excluding 24 completed questionnaires that had errors or missing answers. Results: As a result of identifying the relationships between verbal violence damage, positive psychological capital, and stress, verbal violence damage was negatively correlated with positive psychological capital (r=-0.28, p<0.001) and positively correlated with stress (r=0.40, p<0.001). Positive psychological capital had a negative correlation with stress (r=-0.25, p<0.001). As a result of verifying the mediating effects of positive psychological capital on the relationship between verbal violence damage and stress among dental hygienists, it was found that verbal violence had a significant effect on stress and positive psychological capital in the first and second stages. In the third stage, the effect of positive psychological capital on stress was significant, showing that there was a mediating effect. Conclusions: Therefore, sound work environments should aim to reduce verbal violence while increasing support systems to reduce negative emotional and psychological states.

The Effect of Violent Experience on Burnout among Some Dental Hygienists

  • Jeon, Eun-Jeong;Han, Mi Ah;Park, Jong;Choi, Seong Woo
    • 치위생과학회지
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    • 제17권5호
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    • pp.413-422
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    • 2017
  • This study investigated the effect of violent experience on burnout among some dental hygienists. The study subjects were 242 dental hygienists working at dental clinics. Data were collected by self-administered questionnaire including information such as demographics, work-related characteristics, working environment, experience of violence, and burnout. The violence was classified as verbal violence, physical threat, or physical violence committed by dentists, patients, or caregivers. Descriptive analysis, t-test, ANOVA, correlation, and multiple linear regression analysis were performed to examine the factors associated with burnout. The levels of verbal violence, physical threat, and physical violence by dentists were $0.53{\pm}1.26$, $1.12{\pm}2.70$, and $0.04{\pm}0.42$, respectively. The levels of verbal violence, physical threat, and physical violence by patients and caregivers were $1.50{\pm}1.89$, $1.41{\pm}2.24$, and $0.24{\pm}1.38$, respectively. The score of burnout was $3.13{\pm}0.43$. Total violence, verbal violence, and physical violence by dentists were positively correlated with burnout. Total violence, verbal violence, and physical threat by patients and caregivers were positively correlated with burnout. In multiple linear regression analysis, the level of physical violence by dentists was positively associated with burnout of dental hygienists (${\beta}=0.95$, p=0.032). The levels of total physical violence (${\beta}=0.28$, p=0.002), verbal violence (${\beta}=0.15$, p<0.001), and physical threat (${\beta}=0.19$, p=0.009) by the patients or caregivers were positively associated with burnout of dental hygienists. This study examined the association between violence and burnout among dental hygienists. The level of violence showed positive correlation with burnout. Environment improvement to protect employees from violence and for management of employees who experienced workplace violence are needed to reduce the burnout.

임상 간호사가 경험하는 폭력과 이직에 관한 실태조사 (Violence Episodes and Turnover Among Clinical Nurses)

  • 김종임;김태숙
    • 간호행정학회지
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    • 제10권4호
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    • pp.427-436
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    • 2004
  • Purpose: The purposes of the study were to describe the prevalence, sources and feelings of verbal and physical violence experienced by nurses and to identify the association of violence episodes and their intent and attempt to turnover. Method: Data were collected from the self reported survey of 589 nurses working in various clinical settings in three different hospitals. SPSSWIN 11.0 program was utilized for data analysis using descriptive statistics and Chi-square test. Result: The findings revealed that the majority of nurses had experienced verbal violence(93.7%) and physical violence(23.4%) at work. The most common sources of violence were by patient's families(61.6%), patients(60.3%), and physicians(48.4%). The most common feeling experienced after an episode of violence were anger(56.6%) and resentment(50.9%). 78.1% of those experienced verbal violence and 86.2% of those experienced physical violence reported that they had intent to turnover after violence episodes. Conclusion: Considering the high prevalence of physical and verbal violence experienced by clinical nurses, organizations must develop administrative support system, preventive education and policy to deal with various causes of violence. This will eventually prevent high turnover rates among clinical nurses related to the violence experiences.

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수술실 간호사의 언어폭력경험, 사회적 지지, 대처양상이 업무 스트레스에 미치는 영향 (The Effects of Verbal Violence Experience, Social Support, and Coping Patterns on Job Stress among Operating Room Nurses)

  • 김정욱;고숙정;신성희
    • 임상간호연구
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    • 제22권1호
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    • pp.38-45
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    • 2016
  • Purpose: The purpose of this study was to understand the effects of verbal violence experience, social support, and coping patterns on job stress among operating room(OR) nurses. Methods: The participants were 214 operating room nurses in general hospitals. Data were collected from April 1st to May 1st in 2013 and were analyzed using a multiple regression. Results: The most influencing factor on job stress for OR nurses was verbal violence experience from doctor(${\beta}=.35$), and verbal violence experience from nurse (${\beta}=.27$) followed. Social support from co-workers was a significant factor in decreasing job stress (${\beta}=-.22$). Those three factors explained 43.0% (F=54.76, p<.001) of OR nurses' job stress. Conclusion: The findings of this study revealed that doctors' and nurses' verbal violence increased job stress of OR nurses and social support from co-workers was found decreasing OR nurses' job stress. The results of the study provides an necessity for developing an effective program for minimizing job stress of OR nurses caused by work place verbal violence.

일개 중소병원 간호사가 경험한 언어적, 신체적 폭력 사건 실태 (A Survey on Nurses' Experience of Verbal and Physical Violence in Small and Medium-sized Hospitals)

  • 강애정;이미숙;전미양
    • 근관절건강학회지
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    • 제25권2호
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    • pp.84-91
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    • 2018
  • Purpose: The purpose of this study was to identify the types of violence experienced by small and medium sized hospital nurses. Methods: Data were collected from March 1 to 30, 2017, using self-report questionnaires. Responses from 87 nurses were analyzed using descriptive statistics, $x^2$ test, Fisher's exact test, t-test. Results: The majority of the respondents experienced violence from patients (60.2%), visitors (25.5%), doctors (12.2%), and other staffs (2.0%). Verbal violence (80.5%) and physical threats (74.7%) were more frequent than physical violence (25.3%). Violence occurred throughout the hospital. However, verbal violence ($x^2=20.85$, p=.005) and physical threat ($x^2=20.80$, p=.006) were statistically significant according to the department. Violence occurred most frequently in surgical ward, followed by artificial kidney room, emergency room, and outpatient department. Conclusion: Most nurses are exposed to frequent violence. These results suggest that hospital should improve the respective organizational cultures and develop promotional programs and administrative policies to prevent violence. Also, hospitals should develop of violence intervention policies and education programs and counseling programs for nurses.