• 간호행정학회지
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• 제13권4호
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• pp.526-536
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• 2007

Purpose: The purpose of this phenomenological research was to identify nurses's experience of verbal violence from doctor in hospital setting. Methods: The participants of this study were twelve nurses who work at a hospital in Chungbuk. Data was collected through documents, observation, and tape-recorded in-depth interview individually from participants. It was analyzed using the phenomenological methodology by Colaizzi. Results: From significant statements, seven categories were identified as follows: Lowering self-esteem due to authoritative and insulting remarks, Getting angry and being disagreeable due to blunt remarks, Being disgraceful due to broad jokes sexually, Hoping to escape present due to skepticism in their job, Being estranged due to bad feeling, Expressing their anger, and Using various way for improvement of relationship. Conclusion: Nurses's experience of verbal violence was showed nurse-doctor relationship was still vertical, not collaborative and supportive. This vertical relationship would cause conflicts between doctor and nurse. Therefore it is need doctor to be changed the mind that nurse is a professional, and to come up with the plan for enhancing inter-collaborative relationship in order to solve conflict between them.

• 지역사회간호학회지
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• 제23권2호
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• pp.212-221
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• 2012

Purpose: The purpose of this study is to explore violence experienced by workers in the distribution industry. Methods: The research subjects were 236 workers from 2 department stores and 1 large scale discount store located in Daejeon City, Korea. The collected data were analyzed through descriptive statistics, $x^2$-test, and logistic regression analysis. Results: 72.9% of the research subjects experienced verbal violence, and 9.3% of the respondents experienced physical violence during last year. 17.8% of the respondents reported that they had experience of sexual harassment at their workplaces. The variables which affected verbal violence included working departments and stress level, whereas the variable that affected physical violence was educational level of workers. The variables that affected experience of sexual harassment turned out to be gender as well as the duration of work at the current workplaces. Conclusion: The findings from this research revealed that many of the workers engaged in the distribution industry were exposed to workplace violence. For the reduction of risk of workplace violence for these workers, it is required to develop and execute programs including violence related policies and education about workplace violence.

• 한국응급구조학회지
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• 제22권2호
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• pp.51-65
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• 2018

Purpose: The purpose of this study was to investigate experiences of violence with patients or family members by paramedics working at emergency rooms. Methods: A questionnaire was administered from June 1 to 31, 2017 to 225 paramedics working at 27 emergency medical centers. The collected data were analyzed with SPSS statistics ver 24.0 program. Results: Within the past year, 208(92.9%) of 224 participants experienced violence among whom 202(90.2%) experienced verbal abuse, 193(86.2%) experienced physical threat, 89(39.7%) experienced physical violence, and 52(23.2%) experienced sexual violence. The level of violence response depending on the overlapping experience of violence type showed significant difference from emotional response (p= .001), social response (p= .001), physical response (p= .004), and overall violence response (p= .001). Conclusion: In conclusion, paramedics are frequently exposed to violence in the emergency rooms, of which they mostly experience verbal abuse. In addition, because the reporting system in the event of violence and the coping process are not well-informed, paramedics are unable to sufficiently utilize the reporting system and programs established within the institution. Therefore, the support of the legal system is needed to create a safe working environment for the medical staff who work in the emergency medical centers.

• 한국직업건강간호학회지
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• 제23권1호
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• pp.1-10
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• 2014

Puspose: The study was done to identify the influences of violence experience and violence response on burnout of emergency room nurses. Methods: The subjects of this study were 185 nurses who worked in emergency rooms of 3 university and 15 general hospitals. Data were analyzed using descriptive statistics, t-test, one-way ANOVA, Sheffe test, Pearson correlation coefficient and stepwise multiple regression analysis using SPSS version 12.0. Results: The major findings of this study were as follow: There were significant differences in age, education, emergency room career, position, exercise in general characteristics. There were significant positive correlation between violence experience and burnout, violence response and burnout. The significant factors influencing burnout were job stress, verbal violence, violence preventive program. Shift pattern, which explained 28% of the burnout. Conclusion: It is necessary to develop an intervention program for emergency room nurses to improve job stress, verbal violence, violence preventive program. Shift pattern.

• 한국산학기술학회논문지
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• 제19권8호
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• pp.501-512
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• 2018

본 연구의 목적은 간호대학생을 대상으로 임상실습 시 경험한 언어폭력, 감정반응, 학업스트레스 대처 및 우울이 전문직 자아개념에 미치는 영향을 파악하기 위함이다. 자료 수집은 C시 소재의 4년제 종합대학에 재학 중인 3-4학년 간호대학생을 대상으로 2017년 10월 25일부터 11월 1일까지 자가 보고식 설문조사로 시행되었다. 연구결과, 임상실습 시 언어폭력을 경험한 적이 있는 대상자는 41.9%로, 언어폭력 경험 횟수는 1회 16.9%, 2회 15.5%, 3회 4.7% 순이었다. 언어폭력 가해자는 환자 42.9%, 간호사 37.7%, 보호자 15.5% 순이었다. 대상자의 언어폭력 경험 시 감정반응은 언어폭력 경험 횟수 (r=.16, p=.049) 및 우울(r=.39, p<.001)과 양의 상관관계를 보였으며, 학업스트레스 대처는 우울과 음의상관관계가 있고(r=-.19, p=.021), 전문직 자아개념과는 양의 상관관계가 있는 것으로 나타났다(r=.46, p<.001). 우울은 전문직 자아개념과 음의 상관관계가 있었다(r=-.38, p<.001). 회귀분석 결과, 학업스트레스 대처(${\beta}=.40$, p<.001)와 우울(${\beta}=-.32$, p<.001)이 간호대학생의 전문직 자아개념에 통계적으로 유의한 영향을 미치는 변수로 나타났으며, 이들 변인은 간호대학생의 전문직 자아개념에 대해 28%의 설명력을 가지고 있었다(F=12.37, p<.001). 그러므로 간호대학생의 전문직 자아개념 향상을 위해, 학업스트레스 대처 수준을 높이고, 우울을 감소시킬 수 있는 전략 마련이 요구된다. 특히 임상실습 시 경험하는 우울을 조절하기 위해 이와 관련있는 언어폭력 후 감정반응에 대한 적절한 치료적 중재 적용이 도움이 될 것이다.

• 아동학회지
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• 제15권1호
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• pp.91-108
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• 1994

This study investigated the relation between verbal abuse by parents and children's maladjusted emotional behavior. The sampling consisted of 628 children in 16 classes out of every three elementary schools and one middle school. Instruments used for this study were the Verbal Abuse Measure, Parent-to-child violence items of the Conflict Tactics Scales, Emotional Maladjustment Behavior Scale, and Socioeconmic Status. Methods applied to data analysis were multiple regression, logistic regression and logistic curve graphic display. The major findings were ; (1) Of all subjects, almost 20% experienced at least one instance in which they were victims of verbal abuse during the year covered by this study. (2) As the amount of physical abuse by parents increased the verbal abuse by parents increased. The older children experienced more verbal abuse than the younger ones. (3) Verbal abuse by parents was more highly related to maladjusted emotional behavior of the children than physical abuse by parents. (4) Regardless of the physical violence by parents, verbal abuse by parents was associated with maladjusted emotional behavior of children. Children who were subjected to both verbal and physical abuse were more strongly related to withdrawal, hyperactivity, and obsessive-compulsions than children experienced either one or the other.

• 시큐리티연구
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• 제36호
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• pp.469-492
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• 2013

전반적인 사회의 고령화 추세에 따라 민간경비에 종사하는 노인근로자의 비중은 갈수록 증가하고 있다. 그러나, 노인경비원에 대한 선행연구는 아직 많지 않고, 특히, 노인경비원이 폭력피해를 당할 위험에 상당 부분 노출되어 있어 그들의 폭력피해 경험에 대한 실태조사가 시급하다. 본 연구는 전국의 55세 이상 노인경비원을 표본으로 추출하여 그들이 경험한 신체적 언어적 폭력피해에 대해 설문조사를 시행하였다. 또한, 폭력피해 경험의 여부가 노인경비원들이 인식하는 직무스트레스의 수준에 영향을 주는지 알아보았다. 결과에 따르면, 설문에 참여한 노인경비원들은 신체적 폭력피해보다 언어적 폭력 피해를 더 많이 경험한 것으로 응답하였고, 직장 내 상사나 동료보다는 고객으로부터의 폭력이 더 많은 것으로 나타났다. 직무스트레스와 관련하여 언어적 폭력피해를 경험한 노인경비원이 그렇지 않은 경비원에 비해 직무스트레스를 더 많이 느끼고 있었다. 신체적 폭력피해의 경험은 유의미한 결과를 보이지 않았다. 노인근로자를 대상으로 행해지는 신체적 언어적 폭력을 감소시킬 수 있는 제도적 장치의 마련이 필요하다.

• Safety and Health at Work
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• 제11권2호
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• pp.187-192
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• 2020

Background: This study investigated the relationship between verbal aggression against school teachers and upper extremity (neck, shoulder, upper limb, and/or upper back) musculoskeletal pain. Methods: This was a cross-sectional study of 525 elementary school teachers from Jaboatão dos Guararapes, Northeast Brazil. Results: The prevalence of upper extremity musculoskeletal pain among teachers who reported verbal aggression in the past six months (67.7%) was higher than that among those who did not report verbal aggression (51.7%): (prevalence ratio = 1.21; 95% confidence interval = 1.04-1.40). The prevalence of upper extremity musculoskeletal pain was associated with verbal aggression, sex, and common mental disorders, controlled by skin color, age, monthly income, teachers' education, years working as a teacher, workload, and obesity. Furthermore, the measure of the association between verbal aggression and upper extremity musculoskeletal pain was modified by sex and common mental disorders, considered altogether. Teachers who suffered verbal aggression, of the feminine sex, and also having common mental disorders reported high prevalence (85.4%) of upper extremity musculoskeletal pain. Conclusion: The association between verbal violence in the school and complaints of upper extremity musculoskeletal pain was strong and modified by teachers' sex and common mental disorders.

• 초등상담연구
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• 제10권2호
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• pp.119-136
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• 2011

본 연구의 목적은 언어폭력 예방상담 프로그램이 초등학교 저학년 학생들의 친구관계와 공격성에 미치는 효과를 검증하는 것이다. 이를 위하여 전라북도 A군에 소재하는 초등학교 2학년 학생들을 실험집단(12명)과 통제집단(12명)으로 나눈 후, 실험집단에 언어폭력 예방상담 프로그램을 총 10회기 실시하였다. 본 연구를 통해 얻어진 주요 결과를 요약하면 다음과 같다. 첫째, 언어폭력 예방상담 프로그램에 참여한 실험집단과 통제집단 간에 친구관계 하위 영역중에서 동반감, 인정, 정서적 안정, 전반적 만족감 영역에서 유의한 차이가 있는 것으로 나타났다. 둘째, 공격성 하위 영역 분석 결과에서 간접적 공격성, 부정성은 집단간에 유의한 차이를 보이지 않았으나, 신체적 공격성, 언어적 공격성, 흥분성에서는 집단간에 유의한 차이가 나타났다.

• 한국사회복지학
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• 제67권3호
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• pp.31-55
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• 2015

본 연구는 사회복지서비스 제공자들이 이용자로부터 당하는 언어폭력경험이 이직의도에 미치는 영향을 확인하고, 두 변수의 관계에서 이용자-제공자 교환관계(CMX)와 직무만족의 매개효과를 검증하였다. 더불어 해당 변수들의 관계에서 직종 간에 차이가 있는지를 알아보고자 건강가정지원센터 직원들을 일반직과 아이돌봄직으로 구분하여 다집단분석과 잠재평균차이 분석을 시도하였다. 연구목적을 위해 서울 및 경기지역 건강가정지원센터 56곳에서 근무하는 직원들을 대상으로 전수조사하여 319개의 응답을 최종분석에 활용하였고, 결과는 다음과 같다. 첫째, 사회복지서비스 제공자들의 언어폭력경험과 이용자-제공자 교환관계, CMX와 직무만족 그리고 직무만족과 이직의도 간의 관계는 통계적으로 유의미한 것으로 검증되었다. 둘째, 언어폭력경험과 이직의도 사이에서 CMX와 직무만족이 완전매개역할을 하는 것으로 나타났다. 셋째, CMX와 직무만족을 매개로 하여 언어폭력경험이 이직의도에 미치는 구조적 관계에서 직종 간 차이는 없었으나, 언어폭력경험과 CMX의 잠재평균은 통계적으로 유의미한 차이를 보였다. 이러한 연구결과에 따라 사회복지서비스 제공자들에 대한 언어폭력경험의 부정적 영향을 최소화하고 CMX 질을 높이기 위한 실천적 정책적 방안들을 제언하였다.