• Journal of Korean Society for Quality Management
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• v.13 no.2
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• pp.2-7
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• 1985

This paper introduces two approaches of the cost-oriented QC and the process-oriented QC, and compares them on several aspects. The cost-oriented QC tries to assure the specified quality level by sampling inspection within minimum quality cost, while the process-oriented QC aims at realization of target value of quality specification through process adjustment when a product deviates from the target. But the final purpose of both approaches is on quality assurance for markets and consumers. After all, desirability is a question of quality cost. This paper suggests two of cost functions for decision making criterion.

• Proceedings of the Korea Information Processing Society Conference
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• 2022.11a
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• pp.308-310
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• 2022

With the rise of the Al wave, task-oriented dialogue systems have become one of the popular research directions in academia and industry. Currently, task-oriented dialogue systems mainly adopt pipelined form, which mainly includes natural language understanding, dialogue state decision making, dialogue state tracking and natural language generation. However, pipelining is prone to error propagation, so many task-oriented dialogue systems in the market are only for single-round dialogues. Usually single- domain dialogues have relatively accurate semantic understanding, while they tend to perform poorly on multi-domain, multi-round dialogue datasets. To solve these issues, we developed a paddle-based multi-domain task-oriented Chinese dialogue system. It is based on NEZHA-base pre-training model and CrossWOZ dataset, and uses intention recognition module, dichotomous slot recognition module and NER recognition module to do DST and generate replies based on rules. Experiments show that the dialogue system not only makes good use of the context, but also effectively addresses long-term dependencies. In our approach, the DST of dialogue tracking state is improved, and our DST can identify multiple slotted key-value pairs involved in the discourse, which eliminates the need for manual tagging and thus greatly saves manpower.

• Journal of Multimedia Information System
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• v.3 no.4
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• pp.119-128
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• 2016

This study aims to suggest a new algorithm for detecting two-wheelers on road that have various shapes according to the viewing angle for vision based intelligent vehicles. This article describes a new approach to two-wheelers detection algorithm riding on people based on modified Histogram of Oriented Gradients (HOG) using correlation coefficient (CC). The CC between two local area variables, in which one is the person riding a bike and other is its background, can represent correlation relation. First, we extract edge vectors using HOG which includes gradient information and differential magnitude as cell based. And then, the value, which is calculated by the CC between the area of each cell and one of two-wheelers, can be extracted as the weighting factor in process for normalizing the modified HOG cell. This paper applied the Adaboost algorithm to make a strong classification from weak classification. In this experiment, we can get the result that the detection rate of the proposed method is higher than that of the traditional method.

• Asia pacific journal of information systems
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• v.29 no.4
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• pp.690-716
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• 2019

Open innovation has attracted significant attention from both academics and practitioners. However, theoretical and empirical researchers disagree on how open innovation improves firm performance. The inconsistent results reported in the literature may be attributed to the fact that they failed to provide an integrative view of how to make use of internal and external knowledge to enhance innovation performance. Furthermore, although the adoption value of innovation approaches varies depending on firm size and IT capabilities, their impacts have not been adequately taken into consideration. Drawing on complementarity theory, this study revisits the research problem and develops eight hypotheses. Surveys collected from 339 Korean firms were analyzed to test the hypotheses using the supermodularity functions. The results indicated that an internal knowledge-oriented innovation approach has a positive impact on innovation performance regardless of firm size. However, an external knowledge-oriented innovation approach has a positive effect on innovation performance in large firms while having no significant effect on innovation performance of SMEs. Results also confirmed a complementary relationship between internal and external knowledge-oriented innovation approaches in large firms, whereas substitutable relationships were confirmed in SMEs. This study sheds new light on open innovation by identifying the role of different types of innovation approaches, firm size, and IT capabilities.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.45 no.4
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• pp.99-108
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• 2022

Today, as technology advances and market competition for products intensifies, the product design to improve customer satisfaction by accurately identifying customer needs is emerging as a very important issue for company. Accordingly, the customer-oriented or customer-centered design that maximizes customer satisfaction by grasping and analyzing customer requirements is in the spotlight as an important design theory. In this study, the customer-oriented design is defined as finding the optimal value of design variable with the maximum overall customer satisfaction while minimizing the difference in individual customer satisfaction responded to various customers from multiple product quality characteristics from the perspective of robust design. Therefore, this study presents a new method for modeling the customer preference structure as the different sets of desirability functions for multiple quality characteristics and proposes a new customer-oriented design approach by applying the desirability functions to Taguchi's robust design process to deal with multi-characteristic design problem. Finally, the proposed method is illustrated with the Kansei engineering design problem of wine glass.

• The Journal of Information Systems
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• v.25 no.3
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• pp.31-60
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• 2016

Purpose In 2016, the market size of mobile(m-) shopping goes beyeond more than half of a total of online shopping. People use smartphones as the main device for m-commerce. Under the circmustances, this study attempts to address why people prefer to use smartphone-based m-commerce. In other words, it is necessary to understand the main value that smartphone-based m-commerce creates. Drawing on the studies of consumption value, this study focuses on utilitarian value in predicting customers' continuance intention in the context of smartphone-based m-commerce, recognizing that utilitarian value is a key extrinsic motivation in the goal-oriented, performance-oriented shopping contexts. Furthermore, this study identifies factors affecting customers' utilitarian value from the perspective of benefits and costs, following the notion that it represents the result of evaluating a trade-off of benefits and costs caused by smartphone-based m commerce. More specifically, in this study, ubiquitous service, location-based service (LBS), transaction speed, and price utility belong to the benefit dimension, whereas technology anxiety and cognitive effort belong to the cost dimension. Design/methodology/approach To test the proposed hypotheses, the study conducted partial least squares (PLS) analysis with a total of 294 data collected on users with experience in smartphone-based m-commerce. Findings The results show that first, utilitarian value is increased by the benefits, such as ubiquitous service, transaction speed, and price utility. However, LBS has no direct effect on utilitarian value. Second, the noteworthy finding is that ubiquitous service and LBS greatly increase transaction speed. Third, technology anxiety and cognitive effort considered as the cost dimension are negatively associated with utilitarian value but their impacts on it are non-significant. Finally, the results support the argument that utilitarian value is a determinant of continuance intention. Overall, the findings imply that utilitarian value greatly depends on the peception on benefits rather than the aspect of cost in smartphone-based m-commerce. Overall, the findings offer new insight into the studies of m-commerce by considering and verifying the impacts of its benefits and costs simultaneously.

• The Journal of Society for e-Business Studies
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• v.12 no.3
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• pp.33-47
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• 2007

The requirements have been changed during development progresses, since it is impossible to define all of software requirements. These requirements change leads to mistakes because the developers cannot completely understand the software's structure and behavior, or they cannot discover all parts affected by a change. Requirement changes have to be managed and assessed to ensure that they are feasible, make economic sense and contribute to the business needs of the customer organization. We propose a feature-oriented requirements change management method to manage requirements change with value analysis and feature-oriented traceability links including intermediate catalysis using features. Our approach offers two contributions to the study of requirements change: (1) We define requirements change tree to make user requirements change request generalize by feature level. (2) We provide overall process such as change request normalization, change impact analysis, solution dealing with change request, change request implementation, change request evaluation. In addition, we especially present the results of a case study which is carried out in asset management portal system in details.

• The Journal of Society for e-Business Studies
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• v.12 no.4
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• pp.1-15
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• 2007

Traceability links are logical links between individual requirements and other system elements such as architecture descriptions, source code, and test cases. These are useful for requirements change impact analysis, requirements conflict analysis, and requirements consistency checking. However, establishing and maintaining traceability links places a big burden since complex systems have especially yield an enormous number of various artifacts. We propose a feature-oriented requirements tracing method to manage requirements with cost benefit analysis, including value consideration and intermediate catalysis using features. Our approach offers two contributions to the study of requirements tracing: (1)We introduce feature modeling as intermediate catalysis to generate traceability links between user requirements and implementation artifacts. (2)We provide value consideration with cost and efforts to identify traceability links based on prioritized requirements, thus assigning a granularity level to each feature. In this paper, we especially present the results of a case study which is carried out in Apartment Ubiquitous Platform to integrate and connect home services in an apartment complex in details.

• Knowledge Management Research
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• v.9 no.2
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• pp.129-146
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• 2008

Customers' evaluation of Website with satisfaction is critical in electroniccommerce. Previous research has studied in a distinct approach; especially IT oriented constructs-perceived usefulness, easy of use and marketing oriented constructs-product, shopping experience, service quality. Despite those important previous studies regarding the usage and the purchase of goods and services, how consumers are satisfied and why consumers leave Web sites without purchasing have not been extensively researched. This study explored those determinants of consumer satisfaction with Web site using expectation-disconfirmation theory (EDT). The present paper extends the range of EDT from antecedents of expectation to consequence of satisfaction. The result suggests that experience and familiarity has an impact on expectation as well as perceived performance and satisfaction. Second, higher expectation makes a negative impact on disconfirmation of expectation. Third, positive disconfirmation of expectation makes a positive impact on satisfaction. Forth. satisfaction produces loyalty and repurchasing intention. Finally, loyal customer has stronger intention to repurchase than satisfied customer.

• Journal of Information Technology and Architecture
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• v.9 no.2
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• pp.133-142
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• 2012

Gartner predicts that by 2012, 40% of EA programs will be stopped due to poor execution and the failure of delivering business value. An organization needs a practical solution to achieve an EA vision. The EA essential approach should be that of business service and process orientation than systems and IT orientation. We propose an Actionable Enterprise Architecture (AEA) which is based on BPM (Business Process Management) and SOA (Service Oriented Architecture), and connected to service & process orientation and engineering. The architecture proposed provides traceability between service-oriented enterprise architecture and its solution. The proposed architecture can transform enterprise architecture from conceptual to physical levels (solutions) with a service and business process paradigm.