• 한국감성과학회:학술대회논문집
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• 한국감성과학회 2003년도 추계학술대회 논문집
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• pp.1231-1232
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• 2003

This paper reports results of a recent survey of 184 Information Technology(IT) development practitioners and 90 User Interface (UI)/usability practitioners. This survey covered a broad range of issues including the respondents' profile, current development environment, usability and user-centered design (UCD) adoption issues in development, overall assessment of usability/UCD in Korea, and the most widely used methods and techniques. The results of this study are expected to provide an empirical basis for usability and UCD planning, training, adoption and execution in IT industry of Korea.

• 산업공학
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• 제17권4호
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• pp.490-498
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• 2004

This paper reports results of a recent survey of 184 Information Technology (IT) development practitioners and 90 User Interface (UI)/usability practitioners. This survey covered a broad range of issues including the respondents' profile, current development environment, usability and user-centered design (UCD) adoption issues in IT development practice, overall assessment of usability/UCD, and the most widely used usability/UCD methods and techniques. The results of this study are expected to provide an empirical basis for usability and UCD planning, training, adoption and execution in IT industry.

• 유통과학연구
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• 제15권1호
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• pp.43-49
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• 2017

Purpose - This study is to integrate organizational factors into UCD process. For this research purpose, we investigated the organizational factors which influence people behaviors in the context of user-centred design practice(UCP). And this study presents organizational culture, organizational learning and change management as the organizational factors. Especially, this study is to investigate how change management influences the relationship between the organizational culture/learning and UCD performance. Research design, data, and methodology - Using the survey methodology with a questionnaire, this study distributed the questionnaire to the experienced 112 practitioners of user-centred design practice in 52 Korean small and medium companies. The organizations differed in range and size from medium-scale, which is under 100 of employees, and to small-scale, which is from 100 to 500. Results - Organizational culture and organizational learning have positive effects on user-centred design practice performance as expected. And change management strengthens the positive relationship between organizational learning and user-centred design practice performance but has no effect on the relationship between organizational culture and user-centred design practice performance. Conclusions - This is the first empirical study of investigating and demonstrating some key organizational factors' relationships and UCD performance of an organization, which will support to institutionalize UCD within an organization, providing theoretical foundations.

• Asia pacific journal of information systems
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• 제28권3호
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• pp.220-239
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• 2018

The purpose of the paper is empirically to explore 'design manner', focusing on the designer's knowledge boundary on the designer-user interactions in the design process. This study conducts a field study and observed designer's interactions with actual users in a leading user-centered design firm over three months. The observations revealed how designers bring ideas about users into design without physically interacting with users during the design process. Based on Bourdieu's theory of practice and the concept of boundary objects, this study introduces the concept of 'design manner', by which designers incorporate user's ideas into the design process without actual involvement of users in the process. This paper contributes to the body of knowledge by introducing the design manner in-between designer's and user's knowledge boundaries and argue bridge between theoretical and actual designer-user interactions in the IS design process.

• 교육시설 논문지
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• 제27권4호
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• pp.11-16
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• 2020

Today, the paradigm of education is changing from teacher-centered, facility-centered, supplier-centered to student-centered, people-centered, and user-centered. In 2019, the Ministry of Education promoted the school space innovation project to provide a school space as a balanced life space, such as learning, play, and rest, through educational activities led by students, who are the leaders of the future society. Based on this, Incheon Metropolitan City Office of Education prepared a manual for practice while carrying out a project to build a future classroom. In those projects 'user participatory design' is applied as a new design approach and facilitators play an important role as experts in the process of user participatory design. However, it is different from the guidelines by the Ministry of Education in terms of facilitator role; facilitator in Incheon's future classroom projects can be in charge of designer part. This was possible because the design scope was limited to the classroom space and the construction permit work was not applied, and the Incheon Metropolitan City Office of Education seems to be able to successfully implement the plan derived through 'user participatory design' under the responsibility of the facilitator. However, this may be considered to be inconsistent with the basic purpose of the school space innovation project. In the case of the school unit project, it is considered that more systematic supplementation is necessary.

• International Journal of Contents
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• 제14권1호
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• pp.7-11
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• 2018

Digital technology has been changing everyday life of ordinary people let alone the structure of world industry. The elderly care service is also going through changes influenced by the unavoidable impact from torrents of digital technologies. There are numerous reports and news about the digital technologies increasing the efficiency and effectiveness of care service yet lacking systematic understanding of the sources of such improvement. This study aims to present a new classification framework for digital elderly care service innovation to fully utilize the power of digital technologies drawing on insights from innovation studies and service studies. First, 4 features of digital technologies are identified as sources of new value in service innovation. The co-creation of value by users and producers in service and technology development is discussed to illuminate users' contributions to service innovation. Communication of needs and ideas with producers and application of new technologies into everyday practice of life are identified as the source of new value which can be attributed to the elderly. Customization along with efficiency gains is the key to digital elderly care service innovation. The classification framework, thus, incorporates the needs of the elderly as one axis of criteria in the conventional technology-centered framework. The new classification framework would help give due weight to user-driven or demand-driven innovation in the elderly care service R&D activities.

• 감성과학
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• 제25권1호
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• pp.41-54
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• 2022

본 연구의 목적은 서비스디자인 프로세스를 활용한 제품디자인 개발 프로세스를 체계화하여 실무에서 활용할 수 있도록 '서비스디자인 방법론을 활용한 제품디자인 개발 프로세스'를 제안하는 데 목적을 두고 연구를 진행하였다. 일반 가정용 전화기에 비해 스마트화 되어가는 사무환경을 고려한 오피스 전화기에 대한 사용성(Usability) 연구가 부족한 상황에서, 이 연구를 통해 단순 제품 개발이 아닌 제품기반 서비스디자인적 관점으로 확장하여 스마트 사무환경에서의 오피스 전화기 제품디자인을 통해 새로운 사용자 경험 가치 제공과 서비스 연계 방안을 모색하고자 한다. 본 연구의 방법으로는 서비스디자인 프로세스를 활용하여 UX중심의 사용자 니즈 도출 및 사용자 경험 가치를 구현하는 제품디자인 개발에 중점을 두었다. 특히, 제품 개발과정에서 사용자 니즈와 경험 가치 요소를 좀 더 체계적으로 도출하고, 제품기반 서비스가 융합된 아이디어를 발굴하기 위해 서비스디자인 프로세스를 접목하였다. 이를 위해 서비스디자인 분야에서 널리 활용되고 있는 '더블 다이아몬드 디자인 프로세스 모델'을 채택하였다. 또한 실제 사용자 및 다양한 분야의 인력들이 참여하는 Work Flow를 통해 사용성 개선방안, 사용자 경험(UX) 가치 요소 및 제품-서비스 연계 아이디어를 도출할 수 있도록 제품디자인 개발 프로세스를 구축하였다. 본 연구의 결과로서, 더블 다이아몬드 디자인 프로세스에 기반하여 '문제발견(Discover)' 정보수집 단계에서는 국내외 오피스 전화기 시장을 중심으로 디자인 트렌드를 파악하였다. '정의(Define)' 분석·도출 단계에서는 사용자 관찰 및 인터뷰, 사용성 설문조사를 통해 사용자 니즈를 분석하고, 디자인 요구조건 및 사용자 경험 이슈를 도출하였다. 사용자 유형 분석을 통해 퍼소나(Persona)를 설정하였으며, 이를 바탕으로 사용자 시나리오를 제시하였다. '발전(Develop)' 발전·개발 단계에서는 디자인 구체화를 위한 아이디어 워크숍과 콘셉트 렌더링을 진행하였으며, 사내 다양한 분야의 인력이 참여하여 디자인 선호도 및 사용성 개선방안을 도출하여 디자인 방향을 설정하였다. '전달(Deliver)' 개선·프로토타입 개발·평가 단계에서는 디자인 프로토타입 목업을 제작하여 사외 디자인전문가 자문을 통한 디자인 및 사용성 평가를 진행하였다. 결론적으로 본 연구는 기존의 제품디자인 개발 프로세스와 서비스디자인 프로세스가 접목된 제품디자인 개발 프로세스 모델을 구축하였다는데 의의가 있다. 궁극적으로 향후 I사 제품이 서비스 융합을 통해서 사용자 경험 가치를 구현하고, 이를 통해 새로운 비즈니스 모델을 만들어갈 수 있도록 서비스디자인기반 제품디자인 개발 프로세스를 제안하였다.

• KSII Transactions on Internet and Information Systems (TIIS)
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• 제15권12호
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• pp.4400-4419
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• 2021

In the 4th Industrial Revolution, the healthcare industry is undergoing a paradigm shift from post-care and management systems based on diagnosis and treatment to disease prevention and management based on personal precision medicine. To optimize medical services for individual patients, an open ecosystem for the healthcare industry that allows the exchange and utilization of personal health records (PHRs) is required. However, under the current system of hospital-centered data management, it is difficult to implement the linking and sharing of PHRs in practice. To address this problem, in this study, we present the design and implementation of a patient-centered PHR platform using blockchain technology. This platform achieved transparency and reliability in information management by eliminating the risk of leakage and tampering/altering personal information, which could occur when using a PHR. In addition, the patient-consent system was applied to a PHR; thus, the patient acted as the user with ownership. The proposed blockchain-based PHR platform enables the integration of personal medical information with scattered distribution across multiple hospitals, and allows patients to freely use their health records in their daily lives and emergencies. The proposed platform is expected to serve as a stepping stone for patient-centered healthcare data management and utilization.

• 한국철도학회:학술대회논문집
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• 한국철도학회 2003년도 추계학술대회 논문집(II)
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• pp.203-209
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• 2003

The study on the user-centered interior design of trains consists of the practice of sensitive technology for the management of customer's emotions and its harmonical use on design and it aims on the embodiment of new ergonomics design. In the center, it has analyzed the criteria and characteristics for the 'User First Design' and has concluded the design direction and components to a concrete idea and proposed prototypes, which may becomes a good example for train interior design later on. And not at least it proposes a direction which may become a guideline of ergonomic design to secure competition capacity.

• 한국컴퓨터정보학회논문지
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• 제24권8호
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• pp.51-58
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• 2019

In this paper, we propose to characteristics of mobile phone dance live broadcast platform and the second-generation technology acceptance model TAM2, this paper established the user acceptance model of mobile phone dance live broadcast platform, aiming to study the influencing factors of users' acceptance on mobile phone dance live broadcast platform. Based on the empirical analysis of user survey, the model is validated, and the relationship between variables in the model is clarified. It is also confirmed that human-computer interaction, scene interaction, relationship interaction and other factors will affect the user's acceptance on mobile phone dance live broadcast platform. At the same time, based on the relationship among variables obtained in the research, this paper tries to analyze how the variables affect each other based on the actual practice of mobile phone dance live broadcast platform. In addition, the video design strategy and marketing strategy for further development of mobile phone dance live broadcast platform are given to help the platform and dance creators to carry out better promotion on the mobile side. In the end, this paper summarizes the shortcomings of this study and points out further research directions in the future, providing a reference for researchers in the field of mobile phone dance live broadcast platform acceptance.