• Title/Summary/Keyword: User Oriented Service

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A Study on Promoting Senior Citizens' Use of e-Government Services as an Effective Means for Reducing Digital Divide (정보격차 해소 차원에서의 전자정부 서비스 이용촉진 연구 : 장노년층 사례를 중심으로)

  • Kwon, Moon-Ju;Choi, Yeon-Sook;Kim, Tae-Ung
    • Journal of Information Technology Services
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    • v.9 no.2
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    • pp.73-92
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    • 2010
  • E-government refers to the delivery of government information and services online through the Internet or other digital means. Unlike traditional structures, e-government systems are two-way, and available 24 hours a day, seven days a week. The interactive aspects of e-government allow both citizens and bureaucrats to send and receive information. Criticism about the provision of e-Government services, however, has proposed a more user-oriented approach. The user needs to be placed at the center of the development and the provision of e-Government services. Furthermore, e-government literatures seldom explore acceptance issues among the aged. Attempting to address this gap, we take the approach based on a combination of Technology Acceptance Model and Theory of Planned Behavior, with data gathered via a questionnaire from service users over 50 years and older. The findings indicate that perceived usefulness, ease of use, subjective norms, trust, visibility, facilitating conditions and political efficacy are direct or indirect predictors of citizens‘ intention to use an e-government service. Implications of this study for research and practice are presented.

Development of On-demand Multimedia Service System with Dissemination of Information for Distance Education (원격교육용 정보를 배포하는 주문형 멀티미디어 서비스 시스템 개발)

  • Lee, Hye-Jeong;Park, Doo-Soon
    • The Journal of Korean Association of Computer Education
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    • v.5 no.1
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    • pp.57-66
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    • 2002
  • Real time multimedia data services have been made possible by the rapid development of the computer and internet technology. Based on the technology, Many multimedia system developer try to use VOD(Video on Demand) and GVA technologies for distance education. However the system has mainly been developed to provide the video screen of good quality in real time and to compose contents efficiently. Not many researches and developments have been made for providing the users that is taking distance education with various types of service using VOD and GVA. Therefore In this paper we have designed and implemented an active on-demand multimedia service system to improve user-side service quality in distance education using VOD and GVA service. The on-demand multimedia service system can prominently help users to save the time and effort to search and select the studying data by this paper enables off-line search functions through E-mail and periodical current awareness service supported by PUSH technology, user oriented information booking supported by SDI service and feedback service.

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Structural Relationship and Evaluation Factors in Financial Platform Business (금융권 플랫폼 비즈니스의 서비스 품질 요인간 구조적 관계에 대한 연구)

  • Hoon Huh
    • Journal of Korean Society of Industrial and Systems Engineering
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    • v.46 no.3
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    • pp.198-208
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    • 2023
  • In order to enhance competitiveness in the industry, financial companies are building a high level of customer satisfaction and repurchase intention by further strengthening not only the technical quality of the platform business but also the customer-oriented service quality. Theoretically, it is time for a theoretical review of whether the expansion of service quality using platform business in the financial industry is directly linked to the performance of financial companies, such as satisfaction and repurchase intention of existing customers. Based on the rapid growth of mobile and the main activities of financial platform companies above, This study attempted to test a significant impact on customer satisfaction and reuse intention on information services and system services, which are service quality of mobile financial platforms. Even if a number of financial companies compete with each other, they could survive by dividing the market, In the digital environment, customers have free access, so the winner can monopolize the market. It is an environment in which customers can move to platform companies that provide better services. The contents presented through the results in this study will be able to be used strategically in terms of the implementation and operation of the financial platform. In addition, it served as an opportunity to find independent variables that affect customer satisfaction and reuse intention, which are financial platform service quality, and suggested the possibility of continuous development of the platform in the future. In summary, the service quality of financial platforms can further expand users by emphasizing user visibility in terms of information services and utilizing user-centered financial platforms that increase customer satisfaction and reliability by strengthening the responsiveness and ease of system services. This study is of important value and is believed to have laid an important foundation for future research.

Study of Mobile Code Security Service in Active Network Environment (액티브 네트워크 환경에서의 이동코드 보안서비스 제공에 관한 연구)

  • 한인성;김진묵;유황빈
    • Proceedings of the Korea Information Assurance Society Conference
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    • 2004.05a
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    • pp.29-34
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    • 2004
  • As the number of internet users grows rapidly, the services which users required becomes various. However, for fulfilling these various user requirements, the existing passive network should be standardized for a long time. To resolve the delay on providing services, active network as a new technology was suggested. Its router or switch with DARPA as center has the program running ability, so user oriented network can be composed. However, active network's architecture can resolve the user required service using mobile code on the network node, but it is more complex, easy-to-attack, various than the passive network. Many researchers have tried to resolve this problem. So, this paper studied the mobile code security service in active network environment to provide user's convenience and accommodation, and introduced ANASP system as an alternative.

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Accessibility Analysis and Improvement on the UCC for Multimedia Contents (UCC 환경에서의 멀티미디어 콘텐츠에 대한 접근성 문제점 분석 및 개선 방안)

  • Park, Seong-Je;Kang, Young Moo
    • Journal of Korea Society of Industrial Information Systems
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    • v.12 no.5
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    • pp.98-109
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    • 2007
  • The era of Web 2.0, which is the web environment that offers end user oriented web platform, has arrived. Moreover, as the interest in UCC (User Created Contents) environment increases, it is a fact that the involvement of the users in multimedia contents is increasing rapidly. When the aim of Web 2.0, i.e. active involvement of the user, is considered, the necessity and the understanding about accessibility problem of the people who have difficulties about accessing web information, such as elderly and visually handicapped people, is increasing as well. This research analyzes the problems of virtually handicapped users to access web-based UCC services, and proposes an efficient implementation plan for a web-based UCC service that enables smooth access for them. Especially, the validity of the proposed method was verified by comparing the reaction time of the visually handicapped users with that when using the existing UCC services, through the implementation of the test page according to the plan proposed in this research.

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A Study On the Design of MyData API G/W (마이데이터 API G/W 설계 연구)

  • Sehjoon Dokko;Changwon Choi
    • Journal of Internet of Things and Convergence
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    • v.9 no.2
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    • pp.47-54
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    • 2023
  • The MyData service makes anyone possible to apply the personal information for the personal credit management or the financial management by proactive managing his/her own information. The MyData means that the anyone is able to control or manage the its own information by changing from the company-oriented or the organization-oriented information to his/her own information. It is mandatory to develop the API G/W which transforms the different user format to the standard format to support the MyData service. This study is to design the API G/W for the MyData service and the designed API G/W supports the 4 major functions - Validation function, Throttling function, Authentication&Authorization function, Mediation function. The designed API G/W make it possible to support the safely and efficient MyData service by serving the various queries with the different formats.

Social-Aware Collaborative Caching Based on User Preferences for D2D Content Sharing

  • Zhang, Can;Wu, Dan;Ao, Liang;Wang, Meng;Cai, Yueming
    • KSII Transactions on Internet and Information Systems (TIIS)
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    • v.14 no.3
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    • pp.1065-1085
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    • 2020
  • With rapid growth of content demands, device-to-device (D2D) content sharing is exploited to effectively improve the service quality of users. Considering the limited storage space and various content demands of users, caching schemes are significant. However, most of them ignore the influence of the asynchronous content reuse and the selfishness of users. In this work, the user preferences are defined by exploiting the user-oriented content popularity and the current caching situation, and further, we propose the social-aware rate, which comprehensively reflects the achievable contents download rate affected by the social ties, the caching indicators, and the user preferences. Guided by this, we model the collaborative caching problem by making a trade-off between the redundancy of caching contents and the cache hit ratio, with the goal of maximizing the sum of social-aware rate over the constraint of limited storage space. Due to its intractability, it is computationally reduced to the maximization of a monotone submodular function, subject to a matroid constraint. Subsequently, two social-aware collaborative caching algorithms are designed by leveraging the standard and continuous greedy algorithms respectively, which are proved to achieve different approximation ratios in unequal polynomial-time. We present the simulation results to illustrate the performance of our schemes.

A study on the face to face communication between library users and librarians (도서관 이용자와 사서간의 대면적 커뮤니케이션의 고찰)

  • 유길호
    • Journal of Korean Library and Information Science Society
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    • v.24
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    • pp.81-106
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    • 1996
  • Without an accurate understanding of information needs of library users, an efficient services can't be implement. And we can expect that there is a difference between query statement and actual information needs of users. It also will occur difference in the process of librarian's interpretation of query statement because of an inaccurate presentation and their different working experiences. It means that there is a communication problems between users and librarians. The purpose of this study is to provide the techniques of face to face communication between users and librarians as a method of efficient library service activities. And focused on the importance of non-language communication. The effectiveness of this study are as follows: 1. With the understanding of information flow, librarians can expand the extent of library services. 2. Knowing that how to communicate with users at the a n.0, ppropriate degree, librarians can improve the communication techniques. 3. Expanding the satisfaction of information services and heitening the reliability of users. 4. From the analysis of user information needs, librarians can convert present system to the proper service-oriented system. 5. Knowing the importance of non-language communication, librarians can improve the service environment.

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The Optimum Valuation Model Construction Planning Of Port EDI System (항만물류 EDI 시스템의 최적평가모델 구축방안)

  • 한계섭;김현수;박남규;최형림;조재형
    • Proceedings of the Korea Association of Information Systems Conference
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    • 2001.12a
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    • pp.14-30
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    • 2001
  • At present, EDI system is indispensable process in Port and e-logis industry. Using EDI system service has been variably applicable Client/Server system base on 2-Tier, Web EDI and skill oriented distribution object. Up to date, EDI System has been Closed. Moreover it raised several points on User. For settling the problem, A study make progress with Web EDI system, XML/EDl system, distribution object technology based on 3-Tier. This Study produce several EDI system and Service. With a Result of study as the central figure, All kinds of System and Service make a comparative study synthetically in port and e-logis industry. As a result of Study, this paper make an Model Construction Planning for estimating the Port EDI System.

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Analysis and Design of the Efficient Consolidated Transportation System Model (효율적인 공동 수.배송 시스템 모델의 분석 및 설계)

  • Lee, Myeong-Ho
    • IE interfaces
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    • v.18 no.1
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    • pp.1-9
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    • 2005
  • A new logistics concept is needed through the sharing information between suppliers and consumers, which maximizes the customers service and its flexibility by changing functional- oriented to process-oriented. As in many other industries, communication and data manipulation technology have led to systematical change to the logistics industry. One of the biggest changes of the industry that lies ahead is Consolidated Transportation. To improve this systematically false logistical environment, developing an integrated logistics information system with consolidated transportation, framework, standardization, and data integration is essential. However, no party outstands as the leading party for nationwide improvement of logistics, nor does the right analysis and design for it. Therefore, successful nationwide logistics model is yet to exist. This paper provides individual parties, which consider efficient consolidated transportation as their business models, with instructions for logistics information system so that they could be competitive in the market. It also helps companies collect user requirements for efficient consolidated transportation, and utilize it for its development. Finally, this paper extracts the design of algorithm for the efficient consolidated transportation.