• 산업경영시스템학회지
• /
• 제42권3호
• /
• pp.39-51
• /
• 2019

This paper is an exploratory study to investigate the influence of characteristics of local government web-sites on user satisfaction and trust. The objective of this research is to identify the characteristics of local government web-sites influencing on user satisfaction and trust, and determine how they affect user satisfaction and trust. From the literature review, we identify four characteristics which are expected to influence on user satisfaction: technical, information, customer-oriented, and work-performing characteristics. In addition, we develop research model that the four characteristics are expected to affect user satisfaction and trust via users' perceived values. The results of the research are as follows. The technical, customer-oriented, and work-performing characteristics significantly affects perceived values, which significantly affected user satisfaction and trust. Perceived value is partially mediated by user satisfaction in affecting user trust. The characteristics of local government web-sites affecting perceived values differed partially by the purpose of visitor. As for the personal goal, the technical, customer-oriented, and work-performing characteristics significantly affect perceived values, with the technical and customer-oriented characteristics having more significant effects. As for the business goal, the technical, information, work-performing characteristics significantly affected perceived values, with information characteristics having more significant effects.

• Agribusiness and Information Management
• /
• 제11권2호
• /
• pp.16-24
• /
• 2019

BRIS has been established by the Ministry of Agriculture, Food and Rural Affairs since 2011 under Article 21 of the Act on the Preservation, Management and Utilization of Agricultural Life Resources. It is an information service that provides information related to agricultural life resources in connection with the Rural Development Administration, the Forest Service, and Korea Seed & Variety Service, Agricultural Resources and Agricultural and Livestock Quarantine Headquarters. The purpose of this study is to evaluate how the users assess the information system quality (information quality, system quality) for the current Bio Resource Information Service (BRIS). Ultimately, the structural equation modeling analyzes the causal relationship between each variable and how it responds to the user's continuous use intention. As a result, information quality among information system quality and information quality among system quality used as the main variables for the evaluation of BRIS were statistically positively influenced by users' perceived usefulness, while system quality It has been analyzed to have a positive effect on the sustained use intention. The user's continuous use intention is positively influenced by the information system quality and perceived usefulness at a statistically significant level. Especially, the perceived usefulness plays a role in mediating the user's continuous use intention.

• 정보관리연구
• /
• 제43권2호
• /
• pp.23-42
• /
• 2012

이 연구는 외국학술지지원센터의 이용자와 상호대차담당자들을 대상으로 외국학술지지원센터에서 제공하는 서비스에 대한 품질과 고객만족도에 대한 인식을 조사 분석하였다. 외국학술지지원센터의 자체이용자, 최종이용자, 상호대차담당자의 서비스품질 지각과 고객만족도는 상당히 높은 것으로 나타났다. 자체 이용자와 최종이용자간에 만족도와 충성도, 서비스품질에 대한 지각에서 차이가 있는지를 분석한 결과, 자체 이용자가 최종이용자보다 만족도 관련 6개 항목, 충성도 관련 1개 항목, 서비스품질관련 7개 항목에서 통계적으로 유의하게 높은 것으로 나타났다. 자체이용자와 최종이용자에 대한 구조방정식 모형을 설정하고 검증한 결과, 두 모형 모두 적합한 것으로 나타났다. 자체이용자와 최종이용자 양 집단에서 만족도에 유의한 영향을 미치는 요인은 원문복사의 신청 성공률과 제공 자료의 전반적인 상태를 포함한 자료자체인 것으로 나타났다.

• 한국정보시스템학회지:정보시스템연구
• /
• 제7권1호
• /
• pp.159-180
• /
• 1998

User-led IS development contributes to the response of actual user needs, the alternative solution for backlog, and including the enhanced communication and the reduced role conflict between users and DP department. However, there are too little research and practical concern about the user-led IS development. This case study on the Korea Real Estate Investment Trust addresses to the development background, IS development process, and the qualitative and quantitative benefit of user-led IS development. We believe that the case study contributes to the understanding for the benefit of user-led IS development approach.

• 한국정보통신학회:학술대회논문집
• /
• 한국해양정보통신학회 1999년도 추계종합학술대회
• /
• pp.372-378
• /
• 1999

The main purpose of this paper is a study on the automatically implementing a Multi user server education system and homepage via web browser from toolkit embedded Multi user server unix server Perl programming language and c language was used to make this toolkit. With using window based web browsers, the user can make they own classroom homepage. In this paper, we propose the single user server version and Multi user server version of this toolkit. With use of ftp, the Multi user server version of this toolkit can make homepage to other unix server workstation

• 대한영양사협회학술지
• /
• 제11권2호
• /
• pp.170-178
• /
• 2005

The purposes of this study were 1) to analyze the effect of the information quality of standard menu system of ERP on the user’s satisfaction 2) to analyze the effect of the information quality of standard menu system of ERP on the user’s performance. The questionnaires were distributed to 260 end users(dietitians, foodservice management managers) in charge of managing the institutional foodservice such as the office(government agencies, factories), schools(universities, middle and high school) and hospitals which were managed by contract foodservice management company “C” in Seoul and Kyunggi. The surveys were performed from July 26 to July 30, 2004. Two hundred and fifty questionnaires were responded(response rate : 96.2%). The statistical analysis was conducted by using SPSS Win(11.5). And the descriptive analysis, factor analysis, reliability test, pearson correlation and simple regression analysis were performed. The results showed that the information quality of standard menu system of ERP have a significant positive effect on the user’s satisfaction(p<0.001) and user’s performance(p<0.001). When constructing standard menu system on ERP in the contract foodservice management company, the information quality of standard menu system of ERP should be guaranteed in order to satisfy the end-user and to improve the user’s performance.

• 디지털융복합연구
• /
• 제14권10호
• /
• pp.393-398
• /
• 2016

이 연구는 편하게 주식 정보를 알 수 있는 주식 정보 애플리케이션에 대해 금융 전문가들의 사용자 경험은 어떤지 또한, 필요한 제안이 무엇인지 알아보았다. 연구방법은 금융 기관에서 3년 이상 재직한 금융 전문가 중 '카카오증권'과 '증권통'이라는 국내 최다 사용 증권 애플리케이션을 최소 6개월 이상 사용한 전문가 8명을 선별해 Stephen P. Anderson이 제안한 Creating Pleasurable Interface의 6단계 피라미드 구조의 요소들로 구성한 설문으로 심층 인터뷰를 진행하였다. 그 결과 카카오증권의 사용자 경험을 다소 높게 평가하였지만, 주식 정보를 구하는 애플리케이션인 만큼 유쾌성과 의미성에서 두 애플리케이션 모두 낮은 점수로 평가되었고, 앞으로 더욱 뛰어난 기능과 정확한 정보를 제공하는 것을 제안했다. 사용자들의 관심 주식을 파악한 콘텐츠 제공과 더욱 편리한 User Interface도 제안하였다. 이 연구를 바탕으로 더욱 다양한 온 오프라인 주식 정보 서비스의 사용자 경험을 연구하고, 이를 토대로 더 나은 사용자 경험을 제공하는 서비스 개발에 참고가 되길 기대한다.

• 한국시뮬레이션학회논문지
• /
• 제19권1호
• /
• pp.83-90
• /
• 2010

본 논문에서는 콘텐츠 명성 및 사용자 명성 평가를 통해 신뢰성 높은 UCC 검색을 가능하게 하는 방법에 대해 기술한다. 기존 정보검색과 달리 UCC에서는 얻을 수 있는 텍스트 정보가 한정적이기 때문에 텍스트 외적인 정보의 사용이 필요하다. 콘텐츠 명성과 사용자 명성은 비텍스트 정보를 이용하여 평가되는데, 평가된 명성을 자질로 사용하여 UCC 검색을 수행하면 기존 검색 방법보다 향상된 검색 성능을 기대할 수 있다. 콘텐츠 명성은 영상 자체 정보와 영상과 관련된 소셜활동 정보로부터 콘텐츠의 명성, 즉 가치를 평가한다. 또한 사용자 명성은 콘텐츠와 사용자, 사용자와 사용자 사이의 소셜활동 하나하나에 주목하여 네트워크를 구축하여 사용자의 명성을 평가한다. 각각의 명성을 평가하여 UCC 검색에 사용하는 두 개의 시스템을 구현하고, 유튜브로부터 수집한 UCC와 사용자 정보를 이용하여 두 시스템의 비교 실험을 수행하였다. 실험 결과, 콘텐츠 명성을 활용한 시스템에서 조금 더 높은 사용자의 동의를 이끌어 낼 수 있었으며, 이 결과는 향후 UCC 검색에 활용할 수 있을 것이라 기대된다.

• 지식경영연구
• /
• 제12권4호
• /
• pp.41-54
• /
• 2011

Given the prevalence of home trading systems, it has become important to examine user behaviors in a stock investment environment. In this vein, this paper developed an integrated model to deeply understand the key determinants of user's continuance intention to use investment information through constructs prescribed by incorporating trust and perceived risk into expectation-confirmation model. The proposed research model was tested by using survey data collected from 160 users who have experience with stock investment. PLS (partial least squares) was employed for the analysis of the data. The findings of this study showed that the proposed framework provides a statistically significant explanation of the variation in continuance intention to search investment information. The findings revealed that trust and perceived risk are more prevalent predictors of continuance intention to use investment information compared to perceived usefulness. It was also found that user satisfaction serves as the salient antecedents of continuance intention to use investment information. The theoretical and practical implications of the findings were described.

• 한국멀티미디어학회논문지
• /
• 제8권6호
• /
• pp.814-826
• /
• 2005

The user-centric broadcasting environment includes the agent system and personalized broadcasting services for user-adaptive TV watching. In this paper, we propose broadcasting environment consisting of personalized broadcasting services and a multi-agent broadcasting system for the services. The proposed system employs the intelligent agent technology of the Foundation for Intelligent Physical Agents (FIPA) as well as metadata technology of MPEG-7 and TV-Anytime Forum (TVAF). To verify the usefulness of the proposed environment, we implemented a test-bed and demonstrated the proposed agent system with three services including intelligent user-information management service, information mobility service, and content retrieval service.