• Journal of the Korean Society for Library and Information Science
• /
• v.36 no.2
• /
• pp.165-184
• /
• 2002

Recognizing user services as one of the most important and essential part in the public library, this study focuses on seeking for innovative ideas for the improvement of user services. Data analyses is based on the written survey submitted by public libraries throughout the nation. Questions related with user services are analyzed. and some influential factors in relation with the selection of superior libraries are compared with those of public libraries as a whole. Active library services for the users are revealed as the most important factor to be included in superior library group.

• KSII Transactions on Internet and Information Systems (TIIS)
• /
• v.11 no.2
• /
• pp.1105-1117
• /
• 2017

Financial technology, also known as FinTech, is one of the fast growing global businesses in since its inception in 2008. Fintech is a new economic industry, comprised of companies that adopted the latest technologies to provide more efficient financial services than the traditional financial services. Fintech companies are generally small to medium sized startups trying to disintermediate existing financial systems. FinTech companies can be differentiated in several areas, based on its business solutions and target customers. In Korea, the Peer-to-Peer (P2P) lending companies are the most prominent in the FinTech sector. P2P lending is a method of borrowing or lending money to individuals through online services without the use of an official financial institution as an intermediary. The P2P lending companies operate their services entirely online or mobile environment. Consequently, mobile P2P lending application users are dramatically increasing. Thus, it is worth evaluating the acceptance of the mobile apps of the P2P lending companies from a user's perspective. This paper discusses user acceptance of the mobile P2P lending apps, guided by the Technology Acceptance Model. We conclude that the users' acceptance of mobile P2P lending apps are significantly influenced by perceived ease of use, perceived usefulness, and user satisfaction. These in turn influenced their attitude towards using mobile P2P lending apps and intention to use.

• The Journal of Korean Institute of Communications and Information Sciences
• /
• v.41 no.2
• /
• pp.241-243
• /
• 2016

The recent spread of smart devices has led to creating a variety of services based on the smart device, and the needs for the user-centric services that fit the individual users according to their situations and characteristics are increasing. However, current services can not fulfil the individual requirement of individual user, because these services are intended for unspecified individual. This paper, as a key technology of automatic user-centric service mash-up considering the situation of individual user, investigated the similarity comparison method between the Open API parameters by calculating the amount of mutual information of the parameters extracted from the Open API documents.

• Journal of the Korean BIBLIA Society for library and Information Science
• /
• v.34 no.4
• /
• pp.235-257
• /
• 2023

The pandemic, which came unannounced, has caused people to feel the limitations of physical books and spaces, and discussions on library digital capabilities and sustainable library services are spreading. The e-book service of public libraries is at the stage of expanding to the autonomous district level and seeking to revitalize the service. In this study, a user satisfaction survey was conducted on the Gangdong district Library in Seoul to identify the current status of public library e-book services and suggest improvement measures. Based on the analysis results, improvement measures were derived in three aspects: expanding e-book content, strengthening user support services, and improving the e-book system management system.

• Journal of Information Technology Services
• /
• v.7 no.2
• /
• pp.41-57
• /
• 2008

The development of service-based software and web-based application aims for providing user-demand service. On-demand software is emerging for same reason. Software delivery models like on-demand software is expected to change the software industry as an important technical revolution with the firm's strategy. Few research, however, has been done on the on-demand software. While much research on ASP and SaaS focused on firm' use, this study intends to examine the intention of using on-demand software targeting personal user. The intention to use of on-demand software was empirically examined in terms of quality, user characteristics, usefulness, easy of use, and security. Results shows that usefulness and easy of use are most significantly related to the intention of using on-demand software. Other factors are also found to affect the intention to use of on-demand software. This study contributes to improve the understanding and interest in on-demand software and it is expected to spread widely for individual user.

• Journal of the Korea Society of Computer and Information
• /
• v.20 no.8
• /
• pp.7-13
• /
• 2015

Recently, there are serviced user customized advertisement of various type using smart device. Representative services are advertisement service using light of smart TV screen or audible sound of smart TV to transmit advertisement information. However, those services have to do a specific action of smart device user for advertisement information or need audible audio information of TV contents. To overcome those weakness, therefore, we propose an advertisement method using inaudible sound of speaker based on smart device. This method supports the transfer of advertising content to the smart device user with no additional action or TV audio signal required to access that content. The proposed method used two high frequencies among 18kHz ~ 22kHz of audible frequency range which smart TV can send out. And it generates those frequencies synthesized with audio of TV contents as trigger signal which can send advertisements to smart device. Next, smart device analysis the trigger signal and request advertisement contents related to the signal to server. After then, smart device can show the downloaded contents to user. Because the proposed method uses the high frequencies of sound signals via the inner speaker of the smart device, its main advantage is that it does not affect the audio signal of TV content. To evaluate the efficacy of the proposed method, we developed an application to implement it and subsequently carried out an advertisement transmission experiment. The success rate of the transmission experiment was approximately 97%. Based on this result, we believe the proposed method will be a useful technique in introducing a customized user advertising service.

• Journal of the Korean Society of Industry Convergence
• /
• v.27 no.2_2
• /
• pp.343-356
• /
• 2024

Super app is an application that provides a variety of services in a unified interface within a single platform. With the acceleration of digital transformation, super apps are becoming more prevalent. This study aims to suggest service enhancement measures by analyzing the user review data before and after the transition to a super app. To this end, user review data from a payment-based super app(Shinhan Play) were collected and studied via topic modeling. Moreover, a matrix for assessing the importance and usefulness of topics is introduced, which relies on the eigenvector centrality of the inter-topic network obtained through topic modeling and the number of review recommendations. This allowed us to identify and categorize topics with high utility and impact. Prior to the transition, the factors contributing to user satisfaction included 'payment service,' 'additional service,' and 'improvement.' Following the transition, user satisfaction was associated with 'payment service' and 'integrated UX.' Conversely, dissatisfaction factors before the transition encompassed issues related to 'signup/installation,' 'payment error/response,' 'security authentication,' and 'security error.' Following the transition, user dissatisfaction arose from concerns regarding 'update/error response' and 'UX/UI.' The research results are expected to be used as a basis for establishing strategies to strengthen service competitiveness by making super app services more user-oriented.

• The Journal of the Korea Contents Association
• /
• v.20 no.9
• /
• pp.389-396
• /
• 2020

E-authentication is one of the key functions for electronic transactions with the identification function made through the information systems. With the abolition of the mandatory use of public certificates, various private e-authentication services have emerged, and are developing to provide various additional services in addition to e-authentication. In this study, we explored the factors that affect user satisfaction with e-authentication services, compared the relative influence among the factors that we explored, and produced implications that could contribute to strengthening the competitiveness of e-authentication services. Based on the characteristics of e-authentication service, we searched and found four factors such as availability, convenience, added functionality and security. After that, we established and analyzed our research model to analyze the causal relationship between these four factors and user satisfaction. The analysis results showed that availability, convenience and security had significant effects on user satisfaction, but added functionality had no significant impact. In addition, compared to availability and convenience, security had a very strong impact on user satisfaction. This study suggests that e-authentication service providers should make efforts to make users aware of the usefulness of additional services while enhancing security.

• The Journal of the Korea institute of electronic communication sciences
• /
• v.5 no.2
• /
• pp.221-226
• /
• 2010

Ubiquitous computing is technology that provides services appropriate for the user. At places where environmental and situational context are relevant in making the determination of what services are appropriate, there are sensor nodes installed, which automatically collect, manage and control environmental information. In this computing environment, in order to meet the requirements of services provided to users, a context awareness system is needed for context awareness processing. In this thesis, using RFID/USN sensors, the context of a user entering and leaving an area was produced, and the user's identification information was received via the RFID reader and antenna. At the same time, to decide whether or not to allow access for the user, a distance sensor node was installed to collect context data. Based on this, a system that provides practical services needed in real life for users was designed and implemented. The context of a user entering an area was produced, which the system recognized and provided appropriate services for the user.

• Asia pacific journal of information systems
• /
• v.24 no.3
• /
• pp.299-323
• /
• 2014

The reason location based service is drawing attention recently is because smart phones are being supplied increasingly. Smart phone, basically equipped with GPS that can identify location information, has the advantage that it can provide contents and services suitable for the user by identifying user location accurately. Offering such diverse advantages, location based services are increasingly used. In addition, for use of location based services, release of user's personal information and location data is essentially required. Regarding personal information and location data, in addition to IT companies, general companies also are conducting various profitable businesses and sales activities based on personal information, and in particular, personal location data, comprehending high value of use among personal information, are drawing high attentions. Increase in demand of personal information is raising the risk of personal information infringement, and infringements of personal location data also are increasing in frequency and degree. Therefore, infringements of personal information should be minimized through user's action and efforts to reinforce security along with Act on the Protection of Personal Information and Act on the Protection of Location Information. This study aimed to improve the importance of personal information privacy by empirically analyzing the effect of perceived values on the intention to strengthen location information security and continuously use location information for users who received location-based services (LBS) in mobile environments with the privacy calculation model of benefits and risks as a theoretical background. This study regarded situation-based provision, the benefit which users perceived while using location-based services, and the risk related to personal location information, a risk which occurs while using services, as independent variables and investigated the perceived values of the two variables. It also examined whether there were efforts to reduce risks related to personal location information according to the values of location- based services, which consumers perceived through the intention to strengthen security. Furthermore, it presented a study model which intended to investigate the effect of perceived values and intention of strengthening security on the continuous use of location-based services. A survey was conducted for three hundred ten users who had received location-based services via their smartphones to verify study hypotheses. Three hundred four questionnaires except problematic ones were collected. The hypotheses were verified, using a statistical method and a logical basis was presented. An empirical analysis was made on the data collected through the survey with SPSS 12.0 and SmartPLS 2.0 to verify respondents' demographic characteristics, an exploratory factor analysis and the appropriateness of the study model. As a result, it was shown that the users who had received location-based services were significantly influenced by the perceived value of their benefits, but risk related to location information did not have an effect on consumers' perceived values. Even though users perceived the risk related to personal location information while using services, it was viewed that users' perceived value had nothing to do with the use of location-based services. However, it was shown that users significantly responded to the intention of strengthening security in relation to location information risks and tended to use services continuously, strengthening positive efforts for security when their perceived values were high.