• 품질경영학회지
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• 제27권4호
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• pp.42-66
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• 1999

We proposed eight dimensions and their constituents of product advantage in the last issue. In this study, using the dimensions and constituents, gap analyses are conducted on some product categories(; desktop computer, PCS terminal, and washing machine) in order to know what dimensions or constituents are major areas to be improved. For the purpose of strategic use of the dimensions of product advantage, Kano analyses are also applied. Based on the results of the gap analyses and Kano analyses, the future directions of new products development for the selected products are suggested.

• 디지털융복합연구
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• 제10권1호
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• pp.21-28
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• 2012

전자참여란 정보통신기술을 사용하여 시민들 간 또는 시민들과 정책 담당자들 간 연결을 도모하여 적극적인 정치적 참여를 촉진하는 활동이다. 전자참여는 전자정부 웹사이트나 전자참여를 목적으로 하는 전용 웹사이트를 통해서 행해진다. 전자참여시스템은 이미 구축되어 운영되고 있기 때문에 지속적인 사용이 관심사이고 이를 위해서는 사용이 편리하고, 만족스러우며, 좋은 품질을 제공할 수 있어야 한다. 또한 품질을 측정할 수 있다면 적합한 개선방안을 마련할 수 있을 것이다. 본 연구에서는 체감품질의 개념과 사용성 측정 방법을 적용하여 체감품질 점수를 계산하는 방법론을 제안하였다. 측정대상, 체감품질 항목, 실험설계방법, 데이터 획득 및 분석 방법, 점수계산 방법을 기술하였다.

• KSII Transactions on Internet and Information Systems (TIIS)
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• 제13권10호
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• pp.4886-4907
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• 2019

The use of mobile devices is increasing in multimedia applications. The multimedia contents are delivered to mobile users over heterogeneous networks. Due to fluctuation in bandwidth and user mobility, the service providers are facing difficulties in providing Quality of Service (QoS) guaranteed delivery for multimedia applications. Multimedia applications depend on QoS parameters such as delay, bandwidth, and jitter to offer better user experience. The existing schemes use the single source and multisource delivery but are unable to balance between stream quality and network congestion for mobile users. We proposed a Quality Oriented Multimedia Content Delivery Scheme (QOMCDS) for the mobile cloud to deliver better quality multimedia contents for the mobile user. The multimedia contents are delivered to the mobile device based on the device's parameters and network environment. The objective video quality assessment models like Peak Signal-to-Noise Ratio (PSNR), Structural Similarity (SSIM), and Video Quality Measurement (VQM) are used to measure the quality of the video. The client side Quality of Experience metric such as Startup delay, Rebuffering events, and Bitrate switch count was used for evaluation. The proposed scheme is evaluated using dash.js and is compared to existing schemes. The results show significant improvement over existing multimedia content delivery schemes.

• Journal of Information Technology Applications and Management
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• 제24권3호
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• pp.73-92
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• 2017

Usability is one of the most important concepts regarding software quality. It can be interpreted as the goodness associated with using the software product. This paper distinguishes the goodness of an individual using experience and the goodness of a product for using. This paper proposes a software quality view model which classifies software quality views into two broad categories of end view and means view. End view includes long-term view and short-term view which is classified further into performer's view on software activity and third party's view on software activity. Means view includes intrinsic view and contingency view. The analysis of ISO 25000 Series SQuaRE demonstrates the necessity to decompose product quality model and quality in use model into five models corresponding to the software quality views respectively. The analysis on playability shows that the universal definition of usability may be an illusion. The results provide the theoretical basis to build a comprehensive and consistent body of knowledge regarding software quality, which is consisted with the set of quality models and the theories explaining the relationships among the elements of the models.

• Journal of Multimedia Information System
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• 제9권2호
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• pp.75-86
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• 2022

The existing image quality assessment (IQA) datasets have a small number of samples. Some methods based on transfer learning or data augmentation cannot make good use of image quality-related features. A No Reference (NR)-IQA method based on multi-task training and quality awareness is proposed. First, single or multiple distortion types and levels are imposed on the original image, and different strategies are used to augment different types of distortion datasets. With the idea of weak supervision, we use the Full Reference (FR)-IQA methods to obtain the pseudo-score label of the generated image. Then, we combine the classification information of the distortion type, level, and the information of the image quality score. The ResNet50 network is trained in the pre-train stage on the augmented dataset to obtain more quality-aware pre-training weights. Finally, the fine-tuning stage training is performed on the target IQA dataset using the quality-aware weights to predicate the final prediction score. Various experiments designed on the synthetic distortions and authentic distortions datasets (LIVE, CSIQ, TID2013, LIVEC, KonIQ-10K) prove that the proposed method can utilize the image quality-related features better than the method using only single-task training. The extracted quality-aware features improve the accuracy of the model.

• 한국IT서비스학회지
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• 제23권2호
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• pp.99-116
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• 2024

Recently, interest in ChatGPT has been increasing. This study investigated the factors influencing the satisfaction of users using ChatGPT service, a chatbot system based on artificial intelligence technology. This paper empirically analyzed causality between the four major factors of service quality, system quality, information quality, and security as independent variables and user satisfaction of ChatGPT as dependent variable. In addition, the mediating effect of reliability between the independent variables and user's satisfaction was analyzed. As a result of this research, except for information quality, among the quality factors, security and reliability had a positive causality with use satisfaction. Reliability played a mediating role between quality factors, security, and user satisfaction. However, among quality factors, the mediating effect of reliability between service quality and user's satisfaction was not significant. In conclusion, in order to increase user satisfaction with new technology-based services, it is important to create trust among users. The research results sought to emphasize the importance of user trust in establishing development and operation strategies for artificial intelligence systems, including ChatGPT.

• 통상정보연구
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• 제10권3호
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• pp.117-140
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• 2008

The purposes of the study are to measure the relative importance of independent variables, to analyze relation between user satisfaction and use, and to improve the level of user satisfaction in using e-Trade system(uTradeHub). The study develops the independent variables in three dimensions(i.e the quality of system, quality of information, and quality of service), estimates the level of satisfaction on a par with these variables, and analyzes the causal relation of these variables. The major findings of the study are as follows. First, there is a significant casual relationship between the quality of system and user satisfaction, thus the hypothesis is accepted. Second, there is a significant casual relationship between the quality of information and user satisfaction, thus the hypothesis is accepted. Third, there is a significant casual relationship between the quality of service and user satisfaction, thus the hypothesis is accepted. Final, there is a significant casual relationship between the user satisfaction and use, thus the hypothesis is accepted.

• 한국건설관리학회:학술대회논문집
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• 한국건설관리학회 2006년도 정기학술발표대회 논문집
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• pp.588-592
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• 2006

국내 산업 전반에 걸친 정보화 추세는 건설산업에도 예외가 될 수 없지만, 급속하게 전파되고 있는 인터넷의 활용을 통하여 효율적인 건설품질관리업무를 수행하고 있는 건설업체는 몇몇 대형건설업체에 불과하다. 따라서 본 연구는 국내 H건설의 품질정보관리시스템(QIMS)의 구축사례를 알아보고, 이러한 시스템의 활용을 통하여, 향후 건설품질경영시스템(CQMS)이 정착되고 발전되어서 국내건설산업 전체가 국제적으로 품질경쟁력을 인정받는 계기가 될 수 있는 기반을 제시하고자 한다.

• 품질경영학회지
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• 제11권2호
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• pp.25-31
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• 1983

Often arrangement for effective product assessment and audit have not been completely satisfactory. The underlying reasons are: (a) The lack of early evidence of new unit quality. (b) The collection and processing of data. (c) Ineffective data analysis techniques. (d) The variability of information on which decision making is based. Because of the nature of the product the essential outputs from an affective QA organization would be: (a) Confirmation of new unit quality. (b) Detection of failures which are either epidemic or slowly degradatory. (c) Identification of failure cases. (d) Provision of management information at the right time to effect the necessary corrective action. The heart of an effective QA scheme is the acquisition and processing of data. With the advent of data processing for quality monitoring becomes feasible in an automotive testing environment. This paper shows how the method enables us to use Automotive Testing data for the cost benefits of QA management.

• 한국콘크리트학회:학술대회논문집
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• 한국콘크리트학회 2004년도 추계 학술발표회 제16권2호
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• pp.197-200
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• 2004

The increase of the use of recycled aggregate is necessary for the decrease of building waste, but it is not possible to use concrete because of the various range of quality. Therefore, the quality grade and application method of recycled aggregate should be prescribed before the site application so in that this study we investigated the effect of the quality of recycled aggregate on the compressive strength, resistance freezing and thawing. As results of this study, the compressive strength of recycled aggregate concrete used recycled aggregate, as if it had high quality recycled aggregate is similar or higher to that of crushed stone. Also, this high quality recycled aggregate affect the increase of resistance freezing and thawing.