• 제목/요약/키워드: Usage Intentions

검색결과 120건 처리시간 0.022초

Analysis on Literature Review of Internet of Things Adoption Among the Consumer at the Individual Level

  • Mahmud, Arif;Husin, Mohd Heikal;Yusoff, Mohd Najwadi
    • Journal of Information Science Theory and Practice
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    • 제10권2호
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    • pp.45-73
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    • 2022
  • The research in the literature review on Internet of Things (IoT) adoption from an individual consumer viewpoint is minimal and has not yet been fully investigated. Therefore, the objectives of this study are to analyze the growth of IoT in recent years and to conduct a weight analysis of the factors that affect acceptance intentions and real usage of IoT-enabled services. For the review, we analyzed 87 publications from 13 conferences and 54 journals published during the period 2014-2020 about consumer adoption of IoT. Following the study, we discovered an unprecedented increase in the number of articles published in the last seven years, which points to an emerging area with an enormous prospect. Furthermore, the weight analysis outcome was associated with the diagrammatic representation in this study. After that, this research developed a generalized consumer IoT adoption model based on the 12 best predictors derived from frequency count and weight analysis, which had the highest predictive power for calculating IoT adoption. This paper further acknowledges the study's theoretical and practical contributions, as well as its shortcomings, and proposes further research directions for future researchers.

In Search of Demanded Mediating Role of TAM between Online Review and Behavior Intention for Promoting Golf App Distribution

  • KIM, Ji-Hye
    • 유통과학연구
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    • 제20권8호
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    • pp.105-114
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    • 2022
  • Purpose: The technology acceptance model (TAM) refers to a theory that maps the possibility or extent to which users can accept an innovative technology. The purpose of the current research is to investigate the mediating effect of TAM between online review and behavior intention for promoting golf app's distribution. Research design, data and methodology: In order to examine the relationship between app usage reviews, TAM, and behavioral intentions of golf app participants, the present author collected total 170 responses from South Korean participants based on web-based survey system. The main methodology which was selected by this study is mediation causality analysis that Baron and Kenny suggested. Results: The statistical findings definitely indicated that TAM mediating role exists between the positive emotion of golf app users regarding online reviews and positive behavior intention of golf app, which means that all three steps of mediation causality analysis were statistically significant. Conclusions: The present research concludes that the correct utilization of innovation in the design and implementation of the technology features translates into performance excellence. The model can be used to increase the online presence through innovation as a primary drive toward providing more convenience and accessibility to the users through mobile golf apps.

Research on Factors Influencing Consumers' Willingness to Use Community Group Buying Platform

  • Youwei QI;Jing SONG;Yiming LIU;Zhuoqi TENG
    • 유통과학연구
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    • 제22권5호
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    • pp.1-10
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    • 2024
  • Purpose: The study aims to identify the key factors that influence consumers' propensity to utilize community group buying platforms, employing the Technology Acceptance Model (TAM) as a theoretical framework. Research design, data and methodology: The research design involved selecting 192 consumers with experience in community group buying and analyzing the data statistically using SPSS 23.0. Hypotheses were tested utilizing the structural equation modeling software AMOS. Results: Key findings indicate that the attributes of products offered on community group buying platforms significantly enhance consumers' perceptions of usefulness and ease of use. Furthermore, these perceptions directly correlate with consumers' intentionsto use the platform. Conclusions: Thisresearch, grounded in the TAM, delves into how external factors of the community group buying platform impact perceived usefulness and ease of use, and subsequently, how these perceptions affect consumers' purchasing intentions. Based on these insights, several recommendations can be proposed for the platform's development: The platform should strive to enhance product quality and cultivate a positive reputation. Strategic promotional initiatives should be designed to attract new users while retaining existing customers. Continuous optimization of platform functionalities is necessary to augment users' perception of usefulness. These measures are anticipated to foster user engagement, increase adoption rates, and contribute to the overall success and sustainability of the community group buying platform.

충동성이 모바일뱅킹 사용률에 미치는 영향: 신용카드 사용 여부의 조절효과와 SNS 중독의 매개효과 (Impact of impulsiveness on mobile banking usage: Moderating effect of credit card use and mediating effect of SNS addiction)

  • 이유미;남기환
    • 지능정보연구
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    • 제27권3호
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    • pp.113-137
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    • 2021
  • 모바일뱅킹의 성장세 뚜렷한 가능성에 따라 이와 관련한 연구들이 다수 진행되고 있으나, 국내의 경우 기술적인 요소나 소비자의 이용 의도 및 행동, 만족에 대한 분석으로 집중되어 있는 실정이다. 또한 20대라는 견고한 고객층을 보유하였음에도 이러한 고객 집단을 특정하여 진행된 연구는 거의 찾아볼 수 없다. 모바일뱅킹이 한 단계 도약하기 위해서는 그 자체에 대한 연구뿐만 아니라 모바일뱅킹에 영향을 미치는 외부요인에 대한 연구를 통해 다양한 관점을 확보하는 전략이 필요하다. 따라서 본 연구는 20대의 모바일뱅킹에 유의미한 영향을 미칠 수 있는 다양한 외부요인 중 충동성, 신용카드사용 여부, SNS 중독을 분석하였다. 충동성의 네 가지 하위요인인 부정긴급성, 긍정긴급성, 계획성부족, 지속성부족과 모바일뱅킹 사용률 간의 관계를 검토하고, 여기에 신용카드 사용 여부가 영향을 미치는지 확인하였다. 또한 충동성의 각 하위요인과 SNS 중독의 세 가지 하위요인인 조절실패 및 일상생활장애, 몰입 및 내성, 부정정서회피 간의 관계를 탐색하였다. 이때 모바일 기반의 SNS 중독이 충동성과 모바일뱅킹 사용률 간의 관계에서 어떠한 매개효과를 보이는지 확인하였다. 이러한 분석을 위해 20대 남녀 150명을 대상으로 설문조사를 진행하였고, 수집된 자료는 SPSS Statistics 25 프로그램을 이용하여 연구문제에 따라 상관분석, 회귀분석 등을 실시하였다. 연구결과는 다음과 같다. 첫째, 긍정긴급성은 모바일뱅킹 사용률에 유의한 정적 영향을 미치는 것으로 나타났다. 둘째, 신용카드 사용 여부는 부정긴급성과 모바일뱅킹 사용률의 관계에서 조절효과를 보였다. 셋째, 충동성의 하위요인은 모두 SNS 중독의 하위요인과 유의미한 정적 관계가 있는 것으로 나타났다. 넷째, 긍정긴급성 및 SNS 중독, 모바일뱅킹 사용률의 관계에서 총효과와 직접효과가 나타나는 것으로 확인되었다.

방송통신 결합상품서비스 이용행태 변화 분석 연구 (An Analysis on the Change of Usage Behavior for Bundle Services in Korean Telecommunication Market)

  • 유지은;이성준;조찬우
    • 한국콘텐츠학회논문지
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    • 제20권11호
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    • pp.204-215
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    • 2020
  • 본 연구는 결합상품시장의 경쟁구조를 파악하기 위하여 2017년부터 2019년까지 매해 방송통신 결합상품 이용자를 대상으로 온라인 설문을 시행하여 확보한 데이터에 기반하여 결합상품의 세부 상품유형 및 사업자간 비교를 중심으로 결합상품 이용행태를 심층 분석하여 3년간의 주요 변화 및 시사점을 도출하였다. 본 연구의 주요 결과 및 시사점은 다음과 같다. 첫째, 이동통신 서비스는 결합상품 사업자 선택시 영향을 미치는 주상품으로 그 중요성이 점점 증대되면서 이동통신 1위 사업자의 영향력이 결합시장에서 확대되고 있다. 둘째, 주상품으로서의 IPTV의 영향력이 점점 증가하면서 사업자에 따라서는 초고속인터넷보다 높게 나타나기도 한다. 셋째, 사업자 선택에 영향을 주는 개별 서비스가 SK군은 이동전화, KT는 초고속인터넷, LGU+는 IPTV로 통신 3사별로 명확하게 차별화되는 특성을 보인다. 또한 결합상품 사업자 선택시 영향을 미쳤던 주상품과 향후 사업자 전환시 사업자별 선호요인이 동조화됨에 따라 가입자 확보에 있어 개별상품이 갖는 시장에서의 영향력이 점점 증대되고 있다. 마지막으로 결합상품 이용자의 전환의향이 3년간의 추이로는 고착화를 단정하긴 어려우나 재약정 등을 통해 장기 이용 고객이 증가하고 있어 이용자 고착화에 대해서는 지속적인 모니터링이 필요하다. 이러한 연구는 경쟁상황평가가 이뤄지지 않고 있는 결합상품시장의 경쟁구조 및 소비자 이용행태 변화 파악을 통한 정책적 시사점을 발굴하는데에 기여할 수 있다.

우리나라의 환경분쟁조정제도에 관한 연구 (A Study of the Environmental Dispute Arbitration System in Korea)

  • 김상찬
    • 한국중재학회지:중재연구
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    • 제21권3호
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    • pp.89-114
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    • 2011
  • Environmental disputes not only possess the special characteristics of collectivity and plural value relativity but it also possesses the unique features of difficulty to prove cause and effect as well as the structural maldistribution of evidence and information. Therefore, the positive resolution of an environmental dispute can be brought about more easily with the Alternative Dispute Resolution (ADR) which can take the form of talks, compromises, as well as arbitration or mediation rather than through a trial process. Such being the case, this paper first looks into the problems and effectiveness of the arbitration system of environmental lawsuits and then takes an even closer look at Korea's environmental dispute arbitration system and finally offer some reform methods. In Korea, the environmental dispute arbitration system was implemented in 1991 and has been executed since then. Although this system does have positive features such as the high rate of coming to an agreement between the involved parties but unfortunately, most of the cases rely on decisions based on right and wrong which cannot but be far away from the intentions of the ADR system. It is heavily centered around claims regarding psychological compensation regarding noise and vibrations and the ratio of the actual amount of compensation is comparatively lower than the requested amount. In addition, with the limits in organization and manpower, it leads to a lack of professionalism as well as the problem of low usage with the low awareness rate. As reform measures against the aforementioned problems, this paper suggests the following. First, in order to activate the arbitration process more fully, it proposes aggressive usage of compulsory arbitration as well as submission to arbitration, while at the same time raising ADR professionals to fill in the missing gaps. Secondly, in order to overcome the problem of concentration of related cases, making representative lawsuits of environmental organizations would be a good idea. It also states that in order to make the compensation amount more realistic, it should go out of the across-the-board decision making process and reach a decision about the compensation amount that takes the individual situation's dispute into consideration. In order to boost the professionalism of the environmental dispute arbitration, it is necessary to reform the organization and manpower such as expanding the number of members of full standing, and increasing the professionalism of the examiners. Also, to increase the usage rate of the ADR system, the paper suggests stationing a civilian consultant regarding environment, or activating the compulsory arbitration which is the premise for public participation on the part of the residents.

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정보시스템의 지속적 사용에서 경험의 역할에 대한 분석 (An Analysis of the Roles of Experience in Information System Continuance)

  • 이웅규
    • Asia pacific journal of information systems
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    • 제21권4호
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    • pp.45-62
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    • 2011
  • The notion of information systems (IS) continuance has recently emerged as one of the most important research issues in the field of IS. A great deal of research has been conducted thus far on the basis of theories adapted from various disciplines including consumer behaviors and social psychology, in addition to theories regarding information technology (IT) acceptance. This previous body of knowledge provides a robust research framework that can already account for the determination of IS continuance; however, this research points to other, thus-far-unelucidated determinant factors such as habit, which were not included in traditional IT acceptance frameworks, and also re-emphasizes the importance of emotion-related constructs such as satisfaction in addition to conscious intention with rational beliefs such as usefulness. Experiences should also be considered one of the most important factors determining the characteristics of information system (IS) continuance and the features distinct from those determining IS acceptance, because more experienced users may have more opportunities for IS use, which would allow them more frequent use than would be available to less experienced or non-experienced users. Interestingly, experience has dual features that may contradictorily influence IS use. On one hand, attitudes predicated on direct experience have been shown to predict behavior better than attitudes from indirect experience or without experience; as more information is available, direct experience may render IS use a more salient behavior, and may also make IS use more accessible via memory. Therefore, experience may serve to intensify the relationship between IS use and conscious intention with evaluations, On the other hand, experience may culminate in the formation of habits: greater experience may also imply more frequent performance of the behavior, which may lead to the formation of habits, Hence, like experience, users' activation of an IS may be more dependent on habit-that is, unconscious automatic use without deliberation regarding the IS-and less dependent on conscious intentions, Furthermore, experiences can provide basic information necessary for satisfaction with the use of a specific IS, thus spurring the formation of both conscious intentions and unconscious habits, Whereas IT adoption Is a one-time decision, IS continuance may be a series of users' decisions and evaluations based on satisfaction with IS use. Moreover. habits also cannot be formed without satisfaction, even when a behavior is carried out repeatedly. Thus, experiences also play a critical role in satisfaction, as satisfaction is the consequence of direct experiences of actual behaviors. In particular, emotional experiences such as enjoyment can become as influential on IS use as are utilitarian experiences such as usefulness; this is especially true in light of the modern increase in membership-based hedonic systems - including online games, web-based social network services (SNS), blogs, and portals-all of which attempt to provide users with self-fulfilling value. Therefore, in order to understand more clearly the role of experiences in IS continuance, analysis must be conducted under a research framework that includes intentions, habits, and satisfaction, as experience may not only have duration-based moderating effects on the relationship between both intention and habit and the activation of IS use, but may also have content-based positive effects on satisfaction. This is consistent with the basic assumptions regarding the determining factors in IS continuance as suggested by Oritz de Guinea and Markus: consciousness, emotion, and habit. The principal objective of this study was to explore and assess the effects of experiences in IS continuance, with special consideration given to conscious intentions and unconscious habits, as well as satisfaction. IN service of this goal, along with a review of the relevant literature regarding the effects of experiences and habit on continuous IS use, this study suggested a research model that represents the roles of experience: its moderating role in the relationships of IS continuance with both conscious intention and unconscious habit, and its antecedent role in the development of satisfaction. For the validation of this research model. Korean university student users of 'Cyworld', one of the most influential social network services in South Korea, were surveyed, and the data were analyzed via partial least square (PLS) analysis to assess the implications of this study. In result most hypotheses in our research model were statistically supported with the exception of one. Although one hypothesis was not supported, the study's findings provide us with some important implications. First the role of experience in IS continuance differs from its role in IS acceptance. Second, the use of IS was explained by the dynamic balance between habit and intention. Third, the importance of satisfaction was confirmed from the perspective of IS continuance with experience.

트위터를 통한 기업과 고객과의 소통: 지속적인 팔로윙과 구전 의도에 영향을 미치는 요인에 대한 연구 (Following Firms on Twitter: Determinants of Continuance and Word-of-Mouth Intentions)

  • 김홍기;손재열;서길수
    • Asia pacific journal of information systems
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    • 제22권3호
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    • pp.1-27
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    • 2012
  • Many companies have recently become interested in using social networking sites such as Twitter and Facebook as a new channel to communicate with their customers. For example, companies often offer "special deals" (e.g., coupons, discounts, free samples, etc.) to their customers who participate in promotions or events on social networking sites. Companies often make important announcements on their products or services on social networking sites. By doing so, customers are encouraged to continue to have relationships with companies on social networking sites and to recommend the companies' presence on social networking sites to other potential customers. Moreover, customers who keep close relationships with companies on social networking sites often provide the companies with valuable suggestions and feedback. For instance, Starbucks has more than 2 million followers on Twitter, and often receive suggestions and feedback for their product offerings and services from the followers on Twitter. Although companies realize potential benefits of using social networking sites as a channel to communicate with their customers, it appears that many companies have difficulty forging long-lasting relationships with customers on social networking sites. It is often reported that many customers who had followed companies on Twitter later stopped following them for various reasons. Therefore, it is an important issue to understand what motivates customers to continue to keep relationships with companies on social networking sites. Nonetheless, due attention has yet paid to this issue until recently. This study intends to contribute to our understanding on customers' intention to continue to follow companies on Twitter and to spread positive word-of-mouth about companies on Twitter. Specifically, we identify seven potential factors that customers perceive as important in evaluating their experience with companies on Twitter. The seven factors include similarity, receptivity, interactivity, ubiquitous connectivity, enjoyment, usefulness and transparency. We posit that the seven perception factors can affect the two types of satisfaction, emotional and cognitive, which can in turn influence on customers' intention to follow companies on Twitter and to spread positive word-of-mouth about companies on Twitter. Research hypotheses formulated in this study were tested with data collected from a questionnaire survey administered to customers who had been following companies on Twitter. The data was analyzed with the partial least square (PLS) approach to structural equation modeling. The results of data analysis based on 177 usable responses were generally supportive of our predictions for the effects of the seven factors identified and the two types of satisfaction. In particular, out results suggest that emotional satisfaction was strongly influenced by perceived similarity, perceived receptivity, perceived enjoyment, and perceived transparency. Cognitive satisfaction was significantly influenced by perceived similarity, perceived interactivity, perceived enjoyment, and perceived transparency. While cognitive satisfaction was found to have significant and positive effects on both continued following and word-of-mouth intentions, emotional satisfaction had a significant and positive effect only on word-of-mouth intention.

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커뮤니티 요소와 매체 풍요도 요소가 소셜 네트워크 게임 이용자의 이용경험에 미치는 영향 : '애니팡'을 중심으로 (The Effect of Community Artifacts and Media Richness Elements on the Experiences of the Social Network Game Users : 'Anypang' Case)

  • 이은곤;김경규;이정렬
    • 한국전자거래학회지
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    • 제18권1호
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    • pp.191-211
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    • 2013
  • 소셜 네트워크 서비스가 빠르게 확산되면서, 소셜 네트워크 게임 등 소셜 네트워크 서비스를 활용한 다양한 부가 서비스가 각광을 받고 있다. 소셜 네트워크 게임이 범국민적 인기를 끌고 있으나, 이러한 인기의 원인에 대한 연구는 미미한 상황이다. 본 연구에서는 사회적 존재감 이론과 매체 풍요도 이론 등 선행 연구들을 바탕으로 소셜 네트워크 게임의 요소를 각각 자기표시, 상호 식별의 두 가지 커뮤니티 요소와 매체의 생생함, 매체와의 상호작용성의 두 가지 매체 특성으로 구분하고 이들이 인지된 즐거움 등 소셜 네트워크 게임 이용 경험 및 지속 이용 의도, 지불 의도 및 충성도 등 행동 의도에 어떠한 영향을 미치는 지 실증적으로 검증하였다. 현재 소셜 네트워크 게임을 이용하고 있는 이용자들에 대한 설문조사를 통해 총 243개의 자료를 수집하였으며, PLS 알고리즘을 이용하여 분석을 진행하였다. 그 결과, 커뮤니티 요소는 사회적 존재감을 통해 인지된 즐거움에 유의한 영향을 미치며, 매체 특성 또한 인지된 즐거움에 유의한 영향을 미치는 것으로 조사되었다, 이렇게 증가된 인지된 즐거움은 지속 사용 의도, 지불 의도 및 충성도 등 소셜 네트워크 게임 이용자의 행동 의도에 영향을 미치는 것으로 나타났다. 본 연구의 결과는 소셜 네트워크 게임의 인기의 원인을 살펴본 선도적인 연구일 뿐 아니라, 각 구성 요소를 인식하고 효과를 실증적으로 살펴봄으로써 소셜 네트워크 게임 디자인이라는 실무적인 측면에서 도움을 줄 수 있을 것으로 기대한다.

모바일 메신저 서비스의 지각된 가치, 사용-확산 그리고 충성도 간의 관계에 대한 연구 (The Relationships among Perceived Value, Use-Diffusion, Loyalty of Mobile Instant Messaging Service)

  • 조동혁;박종우;전현재
    • 지능정보연구
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    • 제17권4호
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    • pp.193-212
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    • 2011
  • 스마트폰의 대중화와 함께 모바일 메신저 서비스는 모바일 시장의 중요한 키워드로 부상하고 있다. 갈수록 경쟁이 심화되고 있는 모바일 메신저 시장에서 고객 충성도 제고는 기업 비즈니스 생존을 위한 열쇠이자, 기업 마케팅 전략의 목표 일 것이다. 이에 본 연구는 모바일 메신저 서비스 수용 후 발생되는 지각된 고객가치, 사용-확산 그리고 충성도 간에 어떠한 영향을 미치는지를 알아보고, 연구 결과를 통해 모바일 메신저 서비스 고객 확보 및 충성도 제고를 위한 시사점을 제공하고자 하는 것이 연구의 주목적이라 할 수 있다. 연구결과, 지각된 가치는 서비스 사용량에 영향을 미친다는 결과가 나타났다. 또한 사용량은 지속적 사용의도와 타인 추천의도에 영향을 미치며, 사용 다양성은 타인 추천의도에 영향을 미치는 것으로 나타났다. 한편, 지각된 가치는 지속적 사용의도와 타인 추천의도에 영향을 미치며, 브랜드 전환의도의 경우 사회적 가치 요인만이 브랜드 전환의도에 영향을 미치는 것으로 나타났다. 연구결과에 따른 시사점으로 서비스 제공자는 모바일 메신저 서비스 사용을 확산시키고 지속적인 사용을 촉진하기 위하여 첫째, 사용자들의 서비스 사용과 연결된 지각된 가치에 대한 인식을 고취 시킬 필요가 있으며, 둘째, 서비스의 충성도에 영향을 미치는 사용-확산 패턴이 다름을 인식하고, 충성도를 제고 할 수 있는 사용자의 사용-확산 전략을 수립 할 필요성이 있다. 마지막으로, 사용자가 경쟁적인 대안에서 충족시킬 수 있는 고객가치 요인이 무엇인지 분석하여 고객 충성도를 높이고 관계를 지속해나갈 수 있는 방법을 모색해야 할 것이다.