• Journal of the Korean BIBLIA Society for library and Information Science
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• v.22 no.1
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• pp.281-299
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• 2011

The purpose of this study is to understand and analyze the satisfaction level of users regarding the search and search results of D College Library system implemented by Open API. For the study, 90 students of D College searched the library system with 4 subjects regarding on current affairs and assignments, and then evaluated the satisfaction on search functionality and contents usability. In results, they satisfied search expansion in general. Especially, the satisfaction levels for the convenience of search method and preview was the highest, but that of level for the arrangement and browsing of search results and the searching speed was the lowest. In terms of currentness, relevance, usefulness and utilizability aspects, Naver was the most highly evaluated, followed by library’s database, dissertation/academic journals, Youtube and Flikr. The cause of the unsatisfactory could be reduced when the library system implements the useful and attractive search interface.

• Journal of Information Management
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• v.37 no.4
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• pp.69-91
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• 2006

The purpose of this study is to improve the effectiveness and quality of web service by analyzing the web service problems and suggesting the solutions through the expert service quality evaluation from the point of view of users and website quality evaluation by measurement tools for a whole NDSL website. In case of website analysis, this study analyzed the website completeness of NDSL site and looked into the problem that users can judge by intuition during their use of the site, and evaluated the searchability and usability for web-based service quality evaluation by centering on the service quality of database quality items. After the results of this analysis, it appeared that there was not a big problem on the use. But after searching, several problems were found on loading rates, website completeness, user sensitiveness, the protection of private information, metadata completeness, website accessability, etc. And as a result of the evaluation of website service quality, it does not show the all satisfactory results in the function of search methods and search result printing, mark list and the items related to full-text in the part of searchability and usability. However, comparing with the results of other information organizations, it shows the similar level of quality.

• Journal of the Korean Society for Library and Information Science
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• v.54 no.3
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• pp.209-236
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• 2020

This study describes a set of user experience indicators developed for the evaluation of knowledge and information resource systems. The user experience perspectives had emerged as a new analysis standard in the field of information media and information service research. The study included a survey conducted to verify the derived experience factors and developed them as indicators. The survey data was gathered from 158 participants in the preliminary and 480 participants in the main study. The applied analysis techniques were descriptive statistics, the exploratory factor analysis, the confirmatory factor analysis, the correlation analysis, and the path analysis. The results introduced seven user experience factors, 37 detailed user experience factors, and 105 system perception factors as the final user experience indicators. The developed and verified indicators should measure the degree of user experience perceived by users of the knowledge and information resource system and conduct effective evaluations that reflect correlation rather than a simple comparison of each experience factor.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.22 no.3
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• pp.335-351
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• 2011

This study aimed to improve our understanding of users' cognitive processes based on think aloud protocols generated during the retrieval process of an online database. It analyzed think aloud protocols generated by participants while performing pre-defined tasks using an online database. The protocols were encoded using the open coding method. As the results, four broad categories including retrieval, system format, system functionality, and information were drawn, and 21 detailed categories were generated. Based on the results, suggestions for the design of online databases were provided.

• Journal of the Korean Society for information Management
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• v.30 no.2
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• pp.189-205
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• 2013

This research analyzed how the main requisites of faceted navigation as names of facets, subterms of facets, order of facets, too many results were user-centric. On the research method, this research analyzed the results of the three keywords retrieved in the 15 university libraries' catalogs and how was user's familiarity to the terms. Although domestic universities have serviced facet navigation, the names of the facet of publication date and series title in format and the terms under the facets as multimedia and nonbook material, media material are too difficult intuitively to understand and there were lots of formal terms used in cataloging rules and the terms librarians have usually used. Because of the terms, there is high possibility to deteriorate users' satisfaction and usability to library catalog in future. Even though they serviced facet navigation, there was also weakness as too many results and the university libraries need to use relevance ranking method to solve the weakness. This research has found the possibility of being used too many of levels of the facets and this may also badly affect the users' experience to library catalog.

• Journal of Korea Multimedia Society
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• v.13 no.5
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• pp.627-640
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• 2010

In a web 2.0 environment, as a wide range of web services are being utilized, it requires quick and convenient way to develop web applications. For this purpose, the framework has been recently introduced and has been applied to web applications. However, software quality application model has not been presented for the web application using framework. In this paper, we develop web application, online library system using a number of frameworks. The system allows users to freely share book information. In order to evaluate the system, we present new software quality evaluation model for web applications using framework. The five quality attributes, functionality, usability, efficiency, maintainability, stability are defined based on the international standard for software quality evaluation, ISO/IEC 9126-2. We also propose the evaluation metrics for the web application using framework and perform quantitative evalzuation for the online library system.

• Journal of the Korean Society for information Management
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• v.27 no.2
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• pp.157-171
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• 2010

This exploratory study outlines the rationalization of why Ontology's taxonomy requires a strong hierarchy, accuracy, and interoperability in order to be used as a successfully re-useable information management system. Finding the relevant information in a plethora of possible resources by bridging the gap between the user's needs and the resources of the information technology system is the goal that the information management field should find a way to achieve. This study is based on discussions and interviews with a taxonomist, information architect, and information manager, whose discussions were based on the usability and interoperability of the knowledge based information systems. These professional perspectives are necessary as they are the liaison between users and the information technology group. We found that in order for information managers to ensure successful sharing of knowledge across the end users, a common sense language must be issued in order to achieve reasoning for the artificial intelligence system.

• Journal of Korean Library and Information Science Society
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• v.53 no.2
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• pp.73-94
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• 2022

This study is a basic research for establishing a mid- to long-term development plan for the library of the Korea Expressway Corporation that can establish the vision and core values of the library and continuously grow by taking advantage of the specialization of the road transportation field in preparation for the 4th industrial revolution and post-corona era. The current state, satisfaction, and demand of the library were conducted for users of the Korea Expressway Corporation, and based on this, a mid- to long-term development plan was proposed. As a result of the research, first, the library of the Korea Expressway Corporation should provide information services to respond to the immediate information needs of its members as a library that supports academic and research activities as well as the comprehensive collection and preservation of related materials as a national road transportation representative library. Second, it is necessary to establish a systematic collection development policy, and it is necessary to collect collections by detailed themes related to road traffic. Third, overall service development is necessary, and Korea Expressway Corporation library homepage and mobile service should be developed. Lastly, space improvement must be made through space reorganization, and it is necessary to expand the usability through the introduction of the latest technology.

• Journal of the Korean Society for information Management
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• v.30 no.2
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• pp.7-33
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• 2013

The purpose of this study is to analyze the user satisfaction, royalty and compliant of a children's library Website. To achieve the aim of this study a modified Kim and Park's model of the user satisfaction index which consists of information quality, service quality, and system quality dimension is adopted. A total of 130 valid responses to the questionnaire were analysed using SPSS 18. It is found that the higher the user satisfaction gives the higher the royalty and the lower the compliant. For the contents quality dimension, the items of Usability, Accuracy, Easy of understand, Reliability and Up-to-date; for the service quality dimension, the items of Interface design, Reliability, Responsiveness, and Empathy; for the system quality dimension, the items of Response time, Interactive, Easy to access, and Easy to use show a significant relationships to the users' satisfaction.

• Journal of the Korean Society for Library and Information Science
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• v.45 no.4
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• pp.77-102
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• 2011

The purpose of this study is to design, implement and evaluate a personalized search system using gathered information on users to provide more accurate search results. For this purpose, a hybrid-based user profile is constructed by using subject classification. In order to evaluate the performance of the proposed system, experts directly measured and evaluated MRR, MAP and usability by using the Korean journal articles of science and technology DB. Its performance was better than the general search system in the area of "Computer Science" and "Library and Information Science". Especially better results were shown when tested on ambiguous keywords. Evaluation through in-depth interviews proved that the proposed personalized search system was more efficient in looking up and obtaining information. In addition, the proposed personalized search system provided a variety of recommendation systems which proved helpful in navigating for new information. High user satisfaction ratings on the proposed personalized search system were another proof of its usefulness. In this study, we were able to prove through expert evaluation that the proposed personalized search system was more efficient in information retrieval.