• 유통과학연구
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• 제21권3호
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• pp.101-111
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• 2023

Purpose: The first purpose of this study is deriving in-store characteristics that affect the experience of customers using unmanned stores and reveals the value of major services that customers feel and experience. Also, an empirical analysis is conducted on the effect of intelligent consumption value after using unmanned stores on consumption emotions and continuous use intention, and the modulating effect of customers' untact tendency on environmental characteristics and the value of intelligent services is verified. Research design, data and methodology: Samples were taken from 186 people who visited the unmanned store from April to June 2022 to investigate the research model. Results: It was found that the environmental characteristics of unmanned stores had a positive effect on the intelligent service value. Also, the higher the value of intelligent service, the stronger the influence on consumption emotions, and the higher the value of the intelligence service and consumption emotions, the stronger the impact on the intention to use intention. The untact propensity played a role in controlling the relationship between ease of using technology and the intelligent service value and the relationship between spatial arrangement and functionality and intelligent service value. Conclusion: In order to improve unmanned store service in the trend of spreading unmanned stores, it is necessary to not only improve the technology using convenience in terms of store environmental characteristics but also create innovative consumption experiences in terms of space layout, function, and convenience of payment.

• 아태비즈니스연구
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• 제15권3호
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• pp.101-120
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• 2024

Purpose - The purpose of this study was to examine the influencing factors on the revisit intention of unmanned convenience stores for Chinese consumers who use unmanned convenience stores. The effect of unmanned convenience store characteristics (operation system, store arrangement) on customers' perceived benefits and the effect of perceived benefits (convenience, speed, stability, playability) on revisit intention were verified. In addition, by using untact propensity as a control variable, the purpose of this study was to examine that the characteristics of unmanned convenience stores have a moderating effect on the perceived benefits of customers. Design/methodology/approach - The study collected 201 survey data from unmanned convenience stores in China. In order to analyze the data, Smart PLS was used to carry out empirical analysis. Findings - The results showed that operating systems had a positive impact on convenience, speed, and safety, while store layout had a positive impact on playfulness. Perceived benefits (convenience, safety, and playfulness) had a positive impact on their intention to revisit. Rapidity had a negative impact on the intention to revisit. Contactless tendencies regulate the effect of operating systems on convenience. Research implications or Originality - Unmanned convenience stores are striving to provide high-quality experiences to customers and increase customer satisfaction by utilizing cutting-edge IT technologies in stores such as AI, mobile device payment services, QR codes, and big data technologies. Recently, research on unmanned convenience stores has been active in the service and distribution industry-related fields, but research on the intention to revisit is insufficient. Also, few studies have used untact propensity as a control variable.

• 한국엔터테인먼트산업학회논문지
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• 제15권8호
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• pp.411-421
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• 2021

논문의 목적은 Q방법론을 사용하여 COVID-19 시대의 의료 언택트 서비스 캠페인 인식을 확인하고 그 의미를 논의하는 것이었다. 이 연구에서는 위와 같은 연구주제와 목적을 위하여 주관성 연구분석을 사용하였다. 또한 이 분석은 연구문제로서, 1) 언택트 의료서비스 캠페인 인식의 유형들은 어떠하며, 2) 논의된 유형들 간의 유사한(일치하는) 특성과 함의점(시사점)들은 무엇인지에 관하여 점검(진단)하였다. Q진술문들은 사전 조사에 참여한 대학생들(설문조사 응답자)과의 인터뷰를 통한 Q모집단으로 최종 구성되었다. 그리고 사용처리된 Q-과정체제는 PC QUANL 프로그램의 Q요인분석을 통하여 분석되었다. 본 논의에서 사용된 Q방법론은 COVID-19 시대의 의료 언택트 서비스 캠페인 인식에 관한 주관적인 성향을 알아보기 위하여 사용되었다. 연구분석의 결과, 총 4개의 유형이 확인되었으며, 1유형(N=7)은 '신뢰 및 공지 유형', 2유형(N=4)은 '정부적 차원의 공지 유형', 3유형(N=3)은 '의학적 정보의 공지 유형', 4유형(N=2)은 '공감적 정보 유형' 등으로 분류되었다. 이와 같은 통찰력있는 논의분석은 COVID-19 시대의 의료 언택트 서비스와 관련된 응답자들의 주관성 유형요인들을 확인하고 진단하는 데 도움을 주었다.

• 유통과학연구
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• 제21권1호
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• pp.119-128
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• 2023

Purpose: Due to COVID-19, the rapidly changing untact culture from offline to online has spread rapidly, increasing the utilization of omni-channel. However, among the studies on consumers in the online market, there are not many studies that analyze Shopping Values and attitudes toward omnichannel Acceptance. Research design, data, and methodology: This study investigated through empirical analysis how Shopping Values and innovation propensity of consumers using omni channels affect omni channel Acceptance attitudes. The analysis results based on a total of 268 questionnaires using SPSS v.23 and AMOS v.23 statistical programs are as follows. Results: First, it was found that the perceived Value of omnichannel use had a positive effect on the innovation tendency, and the pleasure Value had a greater effect than the actual Value. Second, it was found that the practical and hedonic Value of the omnichannel had a positive effect on the attitude of service Acceptance. Third, it was found that Omni Channel's consumer innovation tendency had a positive effect on service Acceptance attitude. Conclusion: This study proved that Shopping Value perception and individual innovation propensity for omnichannel services have a positive effect on Acceptance attitude, and it is of academic significance in that it expanded understanding of what factors are needed to increase Acceptance attitude of Omni Channel services.