• Journal of Korea Society of Industrial Information Systems
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• v.25 no.6
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• pp.143-158
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• 2020

This study examines the effect of VMD (Visual merchandising) of unmanned stores and the affordance of unmanned systems on a customer's value and intention of revisit. The proposed research model and developed hypotheses were tested using structural equations modeling based on data collected from 297 customers with experience in unmanned stores. The results of the study confirm the positive effects of the unmanned system's affordance and unmanned stores' VMD on customer value. In addition, there is a positive relationship between a customer's value and intention of revisit. The study provides valuable insights into the sustainability of unmanned stores after post-COVID 19 and the importance of developing unmanned stores' VMD and affordance.

• Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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• 2022.10a
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• pp.394-396
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• 2022

After COVID-19, hybrid stores operated as unmanned stores at specific times have spread, and theft crimes against these stores have also increased. In this paper, we propose an intelligent crime prevention system that fully utilizes existing shop devices to identify and respond to crimes occurring during the late night hours of unmanned shops in real time.

• Journal of Internet Computing and Services
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• v.24 no.6
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• pp.73-80
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• 2023

The recent steep increase in the minimum hourly wage has increased the burden of labor costs, and the share of unmanned stores is increasing in the aftermath of COVID-19. As a result, theft crimes targeting unmanned stores are also increasing, and the "Just Walk Out" system is introduced to prevent such thefts, and LiDAR sensors, weight sensors, etc. are used or manually checked through continuous CCTV monitoring. However, the more expensive sensors are used, the higher the initial cost of operating the store and the higher the cost in many ways, and CCTV verification is difficult for managers to monitor around the clock and is limited in use. In this paper, we would like to propose an AI image processing fusion algorithm that can solve these sensors or human-dependent parts and detect customers who perform abnormal behaviors such as theft at low costs that can be used in unmanned stores and provide cloud-based notifications. In addition, this paper verifies the accuracy of each algorithm based on behavior pattern data collected from unmanned stores through motion capture using mediapipe, object detection using YOLO, and fusion algorithm and proves the performance of the convergence algorithm through various scenario designs.

• Journal of Korea Society of Industrial Information Systems
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• v.29 no.1
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• pp.77-89
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• 2024

This paper presents an unmanned store management system that can provide inventory management and theft prevention for displayed products using a small camera that can monitor the shelves of sold products in small and medium-sized stores. This system is a service solution that integrates object recognition, real-time communication, security management, access management, and mobile authentication. The proposed system uses a custom YOLOv5-x model to recognize objects on the display, measure quantities in real time, and support real-time data communication with servers through Raspberry Pie. In addition, the number of objects in the database and the object recognition results are compared to detect suspected theft situations and provide burial images at the time of theft. The proposed unmanned store solution is expected to improve the efficiency of small and medium-sized unmanned store operations and contribute to responding to theft.

• The Journal of Industrial Distribution & Business
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• v.9 no.12
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• pp.45-53
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• 2018

Purpose - The purpose of the study was to investigate operation system of current convenience store and competing retail store and to find out development of unattended convenience store. Operators can save labor cost and solve labor seeking when opening shop under suitable environment and commerce area, and assure of employee's safety. Customers are allowed to select commodity comfortably without disclosure of face and to shorten standby time at simple store opening, buying and paying and to produce convenient living environment by financing, delivery and goods control. This study examined effect and problems of operation of existing and unattended convenience store from point of view of visual merchandising to find out model of unattended convenience store and to strengthen competitiveness of convenience store business. Research design, data, and methodology - Research procedure of accomplishment of goal of the study was: The study investigated state of distribution business, and role and definition of VMD. First, VMD played an important role of promotion and competitiveness of unattended convenience stores. Second, the author investigated research and cases of unattended convenience stores 14 months, that is to say, from August 15, 2017 to October 15, 2018. Third, the author investigated on-the-spot three of common convenience stores, three of unattended convenience stores and three of retailers one month, that is to say, June 1, 2018 to July 1, 2018. The subject was convenience stores and retailers selling similar type of products at Seoul and metropolitan area. Results - Layout, selling place, brand identity, goods assortment, authentication system, product information cognition and control, buying and payment system, security system, salesmen, promotion and other services should be improved from point of view of merchandising. Structure, furniture, lighting, voice, façade, VP, PP, IP and POP should be developed. Conclusions - Unattended convenience stores saved operating cost and lessened labor and gave visitors convenience and comfortable shopping and made use of resources effectively. Further studies with quantitative analysis shall find out strategic conditions for promotion of unattended convenience stores.

• Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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• 2021.05a
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• pp.544-546
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• 2021

Recently, the number of unmanned stores is increasing due to COVID-19. In unmanned stores, payments are mainly made using kiosks, but some people with physical disabilities or people with disabilities who use wheelchairs are not easy to use it. Also, young children and the elderly are also having difficulty using new technologies such as kiosks as they get older. In this study, in order to compensate for these problems, we intend to design and implement a system capable of performing order by a speech recognition function as well as a visual system when a user interacts with a kiosk.

• KIPS Transactions on Computer and Communication Systems
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• v.3 no.3
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• pp.63-72
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• 2014

The exchangeable battery electric bus is an eco-friendly public transportation vehicle. Due to the technological limitation, however, it should repeatedly change batteries with charged ones. The unmanned battery exchangeable electric bus being studied in Korea can exchange batteries automatically by using a battery swapping system. In this paper, we propose an unmanned battery exchangeable electric bus management system. The proposed system provides two services: the bus information service and the battery change scheduling service. The bus information service is the existing traditional metropolitan area bus information systems, which inform bus passengers how long they should wait for the buses. Our second service assigns a low-battery bus, which needs to change the batteries, to the battery swapping system, which stores fully-charged batteries. To validate the proposed system, we model the system by using the DEVS formalism. The simulation result shows that the proposed system provides the services properly.

• Journal of Advanced Navigation Technology
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• v.25 no.5
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• pp.377-383
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• 2021

In this paper, we describe the case of automatic test equipment development for hardware verification of stores management computer mounted on aircraft. Recently, the required functions of aircraft have been diversified and the related technologies of avionics equipment have developed, and the types and quantity of interfaces required for avionics equipment have increased. In addition to the existing old stores, the stores management computer also needs to control the interface in large quantities as the requirements for the new stores are added. For this reason, the time and manpower required for the inspection of avionic equipment are also increasing, and if the test process of avionic equipment can be automated and unmanned, more efficient inspection system operation will be possible. Therefore, this paper introduces the case of designing test software and test scenario to automate the structural design contents and verification process of test equipment required for the verification of hardware function of stores management computer.

• Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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• 2021.10a
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• pp.240-242
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• 2021

Recently, Kiosks, a wireless ordering system, has been introduced as the system where employees and customers order in person has disappeared in most stores. However, Drive-Thru, which is serviced in stores, still has a system where employees and customers communicate directly to order. In this paper, we propose the design of a Drive-Thru system in which customers order direct communication between Drive-Thru's employees and customers without facing them using QR-Code. The non-face-to-face Drive-Thru system aims to provide a more automated system by minimizing employees in the store. As a result, customers receive more accurate services and have the effect of improving the quality of consumption.

• Journal of Service Research and Studies
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• v.13 no.2
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• pp.41-61
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• 2023

The universal form of life in the era of the 4th industrial revolution can probably be summarized as the keyword "non-face-to-face". In particular, in terms of consumption activities, face-to-face contact is gradually changing to a system that minimizes, and offline stores are rapidly changing to non-contact services through kiosks and robots. The social structure is also changing with the passage of time, and most fundamentally, our dietary consumption patterns are changing. In particular, the increase in single-person households and the aging population are having a great impact on changes in the food service industry, which is closely related to dietary life. The HMR (Home Meal Replacement) market has grown significantly as the labor of cooking at home has decreased and the use of substitute foods has increased. As the size of the market has grown, the types of businesses that provide products have also diversified. The development of technology, non-face-to-face culture, and corporate management efficiency are intertwined, and unmanned stores are spreading recently. In this study, service quality attributes of HMR unmanned stores, where competition is gradually intensifying, are classified, and service quality classification using the Kano model and Timko's customer satisfaction coefficient are calculated to provide implications for service management based on customer satisfaction. As a result of the analysis, 'products with short cooking time' and 'variety of products (menu)' were classified as attractive qualities, and 'cleanliness inside/outside of the store' and 'products at reasonable prices' were classified as unified quality. In addition, 'convenience of self-checkout process' was classified as a natural quality, and 'convenience of in-store passage' was classified as an indifferent quality. Furthermore, when the service factor was satisfied within the HMR unmanned store, the factor with the highest satisfaction coefficient was 'product (menu) variety', and the factor with the highest dissatisfaction factor was 'convenience of self-checkout process'. Through the results of this study, it is intended to derive priorities in service quality management of HMR unmanned stores and provide strategic implications for related businesses.